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Avis sur Holiday Inn Express Southampton M27 Jct7, an IHG Hotel

3 out of 5
Holiday Inn Express Southampton M27 Jct7, an IHG Hotel
Botley Road, West End, Southampton, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 459 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 355 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1004." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Nathalie

Séjour de 1 nuit en septembre 2023
Réponse de Rachel le 14 sept. 2023
Dear Nathalie Thank you for leaving an amazing score of 10/10 on your recent stay We are thrilled to see you enjoyed your visit We look forward to welcoming you again Kind regards Rachel Guest Service manager

10/10 Excellent

Aurore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour une nuit avant Paulton's park
Hôtel parfait pour une nuit proche de Paulton's park. Le petit déjeuner était bon et copieux mais la qualité de certains produits pourrait être améliorée (saucisses, bacon).
Séjour de 1 nuit en août 2019
Réponse de HIE le 21 août 2019
Thank you for your 10 out of 10 review.

10/10 Excellent

Loïc, Jouy-sous-thelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique
Chambre propre. Personnel accueillant. Petit déjeuner correct dans une grande salle. Parking très grand! Situé près d'une zone commerciale.
Séjour de 1 nuit en février 2019

10/10 Excellent

denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité prix
Séjour de 1 nuit en décembre 2018

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en septembre 2018

8/10 Bien

FRANCOIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018

10/10 Excellent

Betty

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employees were amazing location was great
Séjour de 1 nuit en mai 2024
Réponse de rachel le 23 mai 2024
Dear BettyThank you for taking the time to review your recent stay we are delighted you had an enjoyable experienceWe look forward to welcoming you back in the futureKind RegardsRachelGuest Service Manager

10/10 Excellent

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy location to get to and the breakfast was good.
Séjour de 1 nuit en mai 2024
Réponse de rachel le 22 mai 2024
Dear JohnThank you for taking the time to review your recent stayWe are delighted you had an Enjoyable experience and we we have shared all your lovely feedback with the teamIt will be a pleasure to welcome you back in the futureKind RegardsRachel Guest Service Manager

8/10 Bien

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We only stayed 1night and it was a lovely place and close enough to where we needed to be the next morning for a family funeral.
Séjour de 1 nuit en mai 2024
Réponse de rachel le 22 mai 2024
Dear DianeThank you for taking the time to review your recent stayWe are delighted you had an Enjoyable experience and we we have shared all your lovely feedback with the teamIt will be a pleasure to welcome you back in the futureKind RegardsRachel Guest Service Manager

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful getting me transportation to the Cruise port in downtown Southampton. Everyone was helpful and polite.
Séjour de 1 nuit en mai 2024
Réponse de rachel le 22 mai 2024
Dear LindaThank you for taking the time to review your recent stayWe are delighted you had an Enjoyable experience and we we have shared all your lovely feedback with the teamIt will be a pleasure to welcome you back in the futureKind RegardsRachel Guest Service Manager

6/10 Satisfaisant

Johnny

Voyage en famille
Lack of food for breakfast, out of everything. Room was warm. No adjustment on Ac On the positive side people were very nice and very helpful
Séjour de 1 nuit en mai 2024
Réponse de Rachel le 22 mai 2024
Dear JohnnyThank you for taking the time to review your recent stayWe are delighted you found our team helpful and my apologies that we were out of some breakfast itemsIt will be a pleasure to welcome you back in the futureKind RegardsRachel Guest Service Manager

10/10 Excellent

Robert

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good value for cost
Séjour de 1 nuit en mai 2024
Réponse de rachel le 19 mai 2024
Dear RobertThank you for taking the time to review your recent experience we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff very polite and helpful
Séjour de 1 nuit en mai 2024
Réponse de rachel le 19 mai 2024
Dear PhilipThank you for taking the time to review your stay we pleased to see you had an enjoyable experienceWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Colin

Voyage en groupe, Voyage en couple
Selection on menu very basic and not cooked that well! Breakfast was hectic, lack of cutlery, lack of mugs for coffee machines that kept breaking down. Then was given large paper cups that didn’t fit underneath coffee machine without the possibility of burning oneself. Thought it would be better than this although cleanliness of rooms was immaculate
Séjour de 1 nuit en mai 2024
Réponse de rachel le 19 mai 2024
Dear ColinThank you for taking the time to review your stay we apologise that you did not enjoy your breakfast experience we have shared your feedback with the relevant department and we appreciate your comments this will help to improve our services in the futureWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

BRIAN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient for cruises, lots of parking spaces and disabled parking 👍
Séjour de 1 nuit en mai 2024
Réponse de rachel le 19 mai 2024
Dear BrianThank you for taking the time to review your stay we pleased to see you had an enjoyable experienceWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

8/10 Bien

Mary-Ann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean and breakfast was ok but cold
Séjour de 1 nuit en mai 2024
Réponse de rachel le 19 mai 2024
Dear Mary-ANNThank you for taking the time to review your stay we pleased to see you had an enjoyable experienceWe Apologise that you found the breakfast cold we have shared this feedback with the relevant department tWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Binh-Thu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Complementary breakfast. Very clean. Bus stop is right at the hotel.
Séjour de 5 nuits en mai 2024
Réponse de rachel le 19 mai 2024
Dear Binh-ThuThank you for taking the time to review your recent experience we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Sydney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cost very reasonable. Good breakfast I
Séjour de 1 nuit en mai 2024
Réponse de rachel le 15 mai 2024
Dear SydneyThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

John, Livingston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sraff were very efficient and friendly. Excellent value and easy journey to Southampton port.
Séjour de 1 nuit en mai 2024
Réponse de rachel le 12 mai 2024
Dear JohnThank you for taking the time to review your recent experience at our hotel we are delighted to see you had an enjoyable stayWe hope to welcome you back soonKind RegardsRachelGuest Service Manager

6/10 Satisfaisant

Alan

It is well worn tired hotel rats outside of building otherwise ok
Séjour de 1 nuit en mai 2024
Réponse de rachel le 12 mai 2024
Dear AlanThank you for taking the time to review your recent experience we are disappointed to see you did not enjoy your stay and we apologise for the shortfalls in the service deliveredWe hope to welcome you back soon for a better experience in the futureKind RegardsRachelGuest Service Manager

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Équipements
Well done thanks
Séjour de 1 nuit en mai 2024
Réponse de rachel le 8 mai 2024
Dear StephenThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe Hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

8/10 Bien

Shirley

Voyage en couple
Les points forts : Propreté et personnel et service
All the staff at this property go out their way to ensure everything is spot on. Breakfast service and reception staff were always available and keen to help in any way they can. Unfortunately the property is showing its age and the rooms and commin areas are in need of refurbishment. Stained carpets, torn wallpaper, room facilities old and worn. With an upgrade and some tlc this could be a great property. The area does not have good transport links so a car would be essential for getting around.
Séjour de 5 nuits en avril 2024
Réponse de rac le 8 mai 2024
Dear ShirleyThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe Hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

10/10 Excellent

Silvia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en avril 2024
Réponse de rachel le 8 mai 2024
Dear SilvaThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe Hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

6/10 Satisfaisant

Ivan

Voyage en couple
Les points forts : Personnel et service
Room shabby. Staff excellent tho. Car parking a nightmare! Breakfast superb.
Séjour de 1 nuit en avril 2024
Réponse de Amanda le 4 mai 2024
Dear Ivan,Thank you for taking the time to leave a review.I'm glad to see you enjoyed breakfast and found the staff helpful.I am sorry to see you were disappointed with the standard of the bedroom and had difficulty parking.I do hope we can welcome you back in the future.Kind regards,AmandaGuest service manager

10/10 Excellent

Susan

Séjour de 1 nuit en mai 2024
Réponse de rachel le 23 mai 2024
Dear SusanThank you for taking the time to review your recent stay we are delighted you had an enjoyable experienceWe look forward to welcoming you back in the futureKind RegardsRachelGuest Service Manager

2/10 Horrible

Jason

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Had to check out early due to cleanliness
Séjour de 1 nuit en avril 2024
Réponse de rachel le 1 mai 2024
Dear JasonThank you for taking the time to review your stay, I was disappointed to learn you had some issues with cleanliness, we do follow the IHG Way of clean so my apologies that you found we fell short in this area We always aim to rectify any problems when they are brought to our attentionWe hope we can welcome you back for a better experience in the futureKind RegardsRachelGuest Service Manager

8/10 Bien

Disha

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed two days. It was amazing experience. Nice and clean. Many options in breakfast.
Séjour de 2 nuits en avril 2024
Réponse de rachel le 1 mai 2024
Dear DishaThank you for taking the time to score your recent experienceWe are pleased to see you had a pleasant stayIt will be pleasure to welcome you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Nicola

Séjour de 1 nuit en avril 2024
Réponse de rachel le 19 mai 2024
Dear NicolaThank you for taking the time to review your recent experience we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

8/10 Bien

Pat

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Quiet area Not convenient to the port.Carpets in rooms need replacing. No refrigerator. Good breakfast. Comfortable beds.Would use again. Polite staff.
Séjour de 1 nuit en avril 2024
Réponse de rachel le 28 avr. 2024
Dear Pat Thank you for sharing your feedback with we are pleased to see you had a pleasant stayWe look forward to welcoming you back in the futureKind RegardsRachelGuest Service Manager

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de rachel le 27 avr. 2024
Dear JohnThank you so much for leaving us a an amazing score of 5/5 on your recent visit to our hotelWe are delighted you enjoyed your stayIt will be our pleasure to welcome you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Shirley

Séjour de 1 nuit en avril 2024
Réponse de rachel le 15 mai 2024
Dear ShirleyThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Paul

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Another excellent stay, room was spotless and breakfast was great
Séjour de 2 nuits en avril 2024
Réponse de rachel le 24 avr. 2024
Dear PaulThank you for sharing this amazing feedback with us we delighted you had another excellent stay We look forward to welcoming back again soonKind RegardsRachelGuest Service Manager

8/10 Bien

Jackie

Les points forts : Propreté
Les points faibles : Équipements
Good hotel but inconvenient location as there's no other facilities outside the hotel.
Séjour de 1 nuit en avril 2024
Réponse de rachel le 18 avr. 2024
Dear JackieThank you for your feedback we are pleased you had a great stayWe hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

8/10 Bien

Keith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Elevator needs sorting it was broken down for the whole time we stayed with no idea when it would be repaired
Séjour de 11 nuits en avril 2024
Réponse de rachel le 17 avr. 2024
Dear KeithThank you for your feedback we apologise that one lift was not in service during you stay this is due to waiting for a specialist partWe hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the Breakfast. Loved the proximity to Hampshire cricket ground.
Séjour de 2 nuits en avril 2024
Réponse de Amanda le 15 avr. 2024
Dear Elizabeth,Thank you for your kind review. We are please to see you enjoyed your stay and hope we can welcome you back in the future.Kind regards,AmandaGuest service manager

4/10 Médiocre

michael

Voyage en couple
Les points faibles : Personnel et service
Children running around in early morning so poor soundproofing. Breakfast area a total mess even at 10.30I was told find a clean table to which there wasn't. Breakfast was ok however. I won't stay here again
Séjour de 1 nuit en avril 2024
Réponse de Amanda le 15 avr. 2024
Dear Michael,Thank you for taking the time to leave a review. We are sorry to see on this occasion we didn't get everything right. I do hope you will reconsider staying again in the future.Kind regards,AmandaGuest service manager

10/10 Excellent

paul

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an excelent choice for an overnight stop over in Southampton. Conveniently located just off M27, it is located next to the Utilita bowl venue. Rooms are clean and well presented. Staff are friendly and helpful. Food is good value and good standard. Fully recommended
Séjour de 1 nuit en avril 2024
Réponse de rachel le 19 avr. 2024
Dear PaulThank you for sharing this amazing feedback with us we are delighted you enjoyed your experience with us and it was also a joy to see we come recommendedWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good room with comfy bed. Nice buffet breakfast which was included in the price. Free carpark. Friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de rachel le 13 avr. 2024
Dear LorraineThank you for sharing your feedback we are delighted to know you had an enjoyable stay We hope to welcome you back soon Kind regardsRachel Guest Service Manager

10/10 Excellent

Natalie

Séjour de 1 nuit en avril 2024
Réponse de rachel le 1 mai 2024
Dear NatalieThank you for taking the time to score your recent stay we are delighted you had an enjoyable experirenceWe look forward to welcoming you back soon Kind regardsRachelGuest Service Manager

8/10 Bien

Wendy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well positioned hotel. Attentive staff. Excellent breakfast, good service. Comfortable bed, good shower, good storage, great TV reception. Two of the room lamps did not work but plenty of other lighting. Comfortable walk to the nearby retail park.
Séjour de 2 nuits en avril 2024
Réponse de Rachel le 8 avr. 2024
Dear Wendy Thank you for sharing your experience with us we are delighted you liked our location and all services provided We are sorry the lamps did not work we will get this looked at We hope to welcome you back soon Kind regards Rachel Guest service manager

10/10 Excellent

Daniele Kirk

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very very kind with me and my dog. The food was nice and I loved it the pancake machine. Maybe a fruit salad for the breakfast should be nice. Thank you
Séjour de 6 nuits en avril 2024
Réponse de Rachel le 7 avr. 2024
Dear Daniele Thank you for leaving this lovely review on your recent stay we are delighted we look after you and your furry friend so well We look forward to welcoming you back in the future Kind regards Rachel Guest service manager

8/10 Bien

laura

Séjour de 1 nuit en avril 2024
Réponse de rach le 27 avr. 2024
Dear LauraThank you for taking the time to score your recent visitto our hotelWe are delighted you enjoyed your stayit will be a pleasure to welcome you back soonKind RegardsRachelGuest Service Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Simple check in, spacious comfortable room. The included breakfast was excellent too.
Séjour de 1 nuit en avril 2024
Réponse de Rachel le 4 avr. 2024
Dear Robert Thank you for leaving this great review on your recent stay we are extremely pleased to see you had an enjoyable visit We hope to welcome you back soon Kind regards Rachel Guest service manager

10/10 Excellent

Brett

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good price and top staff and facilities. only issue when i stayed was that only 1 lift worked, which seldom came to the top floor due to demand below. long walks down the stairs.....
Séjour de 2 nuits en mars 2024
Réponse de Rachel le 2 avr. 2024
Dear Brett Thank you for taking the time to review your stay we are delighted you had an enjoyable stay we apologise that one lift was out of order due to waiting for a part We hope to welcome you back soon Kind regards Rachel Guest service manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing to complain about. All you would ever need for a short stay qas available. Staff friendly and helpful. Breakfast was good. Lovely atmosphere within the hotel.
Séjour de 1 nuit en mars 2024
Réponse de Rachel le 1 avr. 2024
Dear Paul Thank you for sharing your feedback with us we are delighted we gave you a faultless experience We look forward to welcoming you back in the future Kind regards Rachel Guest service manager

6/10 Satisfaisant

Zech

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements
Good hotel for short stays. I stayed over the Easter holidays weekend. It was chaotic at the breakfast buffet with kids, but the staff tried their level best to keep it under control.
Séjour de 3 nuits en mars 2024
Réponse de Rachel le 1 avr. 2024
Dear Zech Thank you for sharing your feedback with us we are pleased you had a comfortable stay we are sorry that you experienced some issues at the breakfast buffet we are currently in one of our most busiest holiday periods so we apologise for any inconvenience caused We hope we can welcome you back in the future Kind regards Rachel Guest service manager

10/10 Excellent

Leah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely great hotel. Very clean and convenient. Staff were all great and on in particular in the dining hall spoke to me about my daughter being dairy free and what we could get for her. Recommend highly.
Séjour de 1 nuit en mars 2024
Réponse de Rachel le 1 avr. 2024
Dear Leah Thank you for taking the time to share this lovely feedback on your recent stayWe are extremely pleased to see we were able to help you with your daughters allergies and it's great to see we come highly recommended We look forward to welcoming you back in the future Kind regards Rachel Guest service manager

6/10 Satisfaisant

Martin

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Rachel le 1 avr. 2024
Dear Martin Thank you for taking the time to score your recent stay we are pleased you had a comfortable experience We hope to welcome you back soon Kind regards Rachel Guest service manager

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant stay and great breakfast
Séjour de 1 nuit en mars 2024
Réponse de rachel le 30 mars 2024
Dear MichaelThank you for leaving a great score on your recent visitwe are delighted you had an enjoyable experienceWe hope to welcome you back soonKind RegardsRachelGuest Service Manager

6/10 Satisfaisant

Xuekun

Voyage en couple
Les points forts : Personnel et service et équipements
I booked a hotel for three nights. there was no room cleaning service for two days, and the room smelled strange
Séjour de 1 nuit en mars 2024
Réponse de Rachel le 26 mars 2024
Dear Xuekun Thank you for your feedback we are disappointed to learn you experienced some housekeeping issues during your stay Please rest assured that you comments have been noted and shared with the relevant department to help improve our services in the future We hope we can welcome you back in the future Kind regards Rachel Guest service manager