Chambre Standard, 1 très grand lit, vue piscine | Extérieur

Avis sur Holiday Inn Resort South Padre Island - Beach Front, an IHG Hotel

3.5 out of 5

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 378 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 230 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 126 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 120 avis sur 1002." "

7,6/10

Propreté

7,8/10

Personnel et service

7,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 Médiocre

emmanuel

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Prestation globale bas de gamme
Cet établissement est très décevant A part la literie qui est excellente et la vue sur mer de la chambre tout le reste est très moyen Les salles de bains ne devraient par porter ce nom et datent de la construction, elles ressemblent à un placard non aménagé La Moquette de la chambre est très moyenne Le petit déjeuner ne ressemble à rien et il n’y avait pas de thé… Le lobby est froid comme le personnel de la réception qui devrait prendre des cours d’accueil et de sourire ,l’hôtel se doit d’investir dans la qualité et supprimer les couverts en plastique et les assiettes en carton du petit déjeuner l’ecologie se vie au quotidien.. Vraiment dommage … Ne pas oublier d’organiser le ménage et le changement de serviette ce qui n’as pas été fait
Séjour de 2 nuits en octobre 2022
Réponse de Christie le 2 avr. 2024
Dear Emmanuel, Thank you for staying at the Holiday Inn Resort South Padre Island and providing feedback! We'd like to apologize for providing an experience that fell short of our high standards during your visit. Please contact the hotel if you would like to discuss your stay and how we can improve your next one. We look forward to seeing you again soon.

4/10 Médiocre

Jaime

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Elevators didn’t work properly, a/c wasn’t working at the building hall
Séjour de 1 nuit en mai 2024

8/10 Bien

GLAFIRA

Voyage en famille
Everything was fine , something old but is ok , very convenient and excellent personal
Séjour de 1 nuit en mai 2024

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
$150 hold on a credit/debit card or $250/cash for incidentals is demanded upon arrival and $25/day resort fees are included in the hold
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

kaysa

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Fabiola

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Había cucarachas en la habitación, no le han dado mantenimiento a las albercas se ve algo descuidado y aparte te compran un depósito de 150 dólar el cual te reembolsan en un lapso de 10 días hábiles m, espero que así sea
Séjour de 2 nuits en mai 2024

2/10 Horrible

Ana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front clerk was very rude.
Séjour de 1 nuit en mai 2024

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will definitely be coming back here next month. Love the availability to mainy local hot spots and amenities. The pool was very clean as the rooms. The only thing i could have asked for was the water in the showers to be hotter. Other than that. Fantastic stay. Fit
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 26 mai 2024
Thank you so much, John, for your glowing review! We are thrilled to hear that you enjoyed your stay at Holiday Inn Resort South Padre Island. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another fantastic experience. See you soon!

8/10 Bien

Miro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’m not sure if some staff is in training, however if they are, it would be great to start off with that. My daughter waited in line to check out and she was passed up. It would be great to ask who the next customer in line was so that those waiting before can be next. An employee tried to let us know that our card was not going through, we had to wait for the manager, Jose. We did ask, why can’t you just let us know what is going on? Employee said, to wait for manager to see what was going on. She then was asking people what they were there for, I asked her do you need us to move to another section, she said, that would be best. I let her know, it would be best for you to let us know as well. Manager comes, I’m about to tell him why we were told to wait for him, employee tries to come to let him know (and I said, I can tell him), she had people that were next—She’s the one who told us to wait for manager. I told him what she told us, he said, she was in training and that all was well, since we booked 3rd party there was a certain way of doing things. Jose was very nice, respectful and he took care of us right away — he did let her know to hold on while I was explaining already. I do know the employees name, but I would rather not give out the name. My thing is, we have stayed here several times, it was a busy weekend - not discrediting anyone- I am just bringing this up, summer is starting, it’s not going to get any easier. Training is important so is customer service.
Séjour de 2 nuits en mai 2024

8/10 Bien

Raquel

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 26 mai 2024
Thank you, Raquel, for such a positive review! We loved having you at Holiday Inn Resort South Padre Island and are so glad to hear that you enjoyed your stay. We look forward to hosting you again soon. See you soon!

4/10 Médiocre

Vanessa

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024

2/10 Horrible

Carlos

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wouldnt rent here again EVER
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 26 mai 2024
Dear Carlos,Your feedback is incredibly valuable to us, and we want to ensure that such issues are addressed promptly. Could you please share more details about your experience? This will help us understand what went wrong and take the necessary actions to improve our services. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.Best regards,Hotel Management

2/10 Horrible

Nicolas

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manager let people skip the line wend checking in.
Séjour de 1 nuit en mai 2024

8/10 Bien

Belma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a newly renovated place. It smells good and the amenities are great.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 26 mai 2024
Thank you Belma, for your amazing review! It was our absolute pleasure to have you stay with us at Holiday Inn Resort South Padre Island. We’re glad you enjoyed your time here, and we can’t wait to welcome you back.

8/10 Bien

Diana

Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 28 mai 2024
Thank you so much for glowing review, Diana. We can't wait to see you again for more fun and relaxation at Holiday Inn Resort South Padre Island.

6/10 Satisfaisant

Tanmoy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Resort needs renovation urgently.
Séjour de 3 nuits en mars 2024
Réponse de Management Team le 22 avr. 2024
Thank you for choosing Holiday Inn Resort South Padre Island, Tanmoy. We're committed to providing the best experience for our guests and will take your comments into consideration as we strive for improvement.We hope to have the opportunity to welcome you back in the future and exceed your expectations. See you soon!

10/10 Excellent

Cathie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in, close to beach, friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Management Team le 17 avr. 2024
Hello Cathie, Thank you for leaving a review about your experience at Holiday Inn Resort South Padre Island. We are thrilled to hear that you enjoyed your stay with us! Remember, whether you're here for business or pleasure, Holiday Inn Resort South Padre Island is always ready to ensure your stay is comfortable and satisfying. We're genuinely looking forward to welcoming you back for another relaxing getaway.

10/10 Excellent

Jesus

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management Team le 16 avr. 2024
Hello Jesus, Thank you for your glowing review! We're thrilled to hear you had a wonderful experience at Holiday Inn Resort South Padre Island. Your satisfaction truly is our top priority, and we can't wait to welcome you back for another memorable stay. See you soon!

10/10 Excellent

Nelly

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Hello Nelly. It's reviews like yours that make our day! We can't wait to welcome you back to Holiday Inn Resort South Padre Island for another exceptional stay. Your satisfaction is our goal!

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
love how close this hotel is to shops, restaurants, and other activities!
Séjour de 2 nuits en mars 2024
Réponse de Christie le 1 avr. 2024
Thank you for taking the time to leave us such a wonderful review, Alexander! We're happy to hear you enjoyed your stay and can't wait to have you back at Holiday Inn Resort South Padre Island. Your happiness is our success!

10/10 Excellent

Armando

Séjour de 1 nuit en mars 2024
Réponse de Management Team le 22 avr. 2024
Thank you for your perfect review, Armando. We hope you stay with us again next time at Holiday Inn Resort South Padre Island - Beach Front.

8/10 Bien

Fausto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice quiet hotel. Family friendly. Acces to the beach.
Séjour de 2 nuits en mars 2024
Réponse de Christie le 1 avr. 2024
We're thrilled to receive such positive feedback and glad you enjoyed your time with us. The team at Holiday Inn Resort South Padre Island is looking forward to your next visit. Thank you for being an incredible guest, Fausto!

10/10 Excellent

Courtney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Christie le 1 avr. 2024
We're so grateful for your kind words and happy to know you enjoyed your visit, Courtney. The team at Holiday Inn Resort South Padre Island is excited to see you again soon. Thanks for being such a wonderful guest!

8/10 Bien

juan carlos

Voyage en famille
Les points forts : Personnel et service et équipements
Good food at the restaurants. Old rooms need renovation, small bathroom. The fire alarm went off at midnight, fortunately it was a false alarm.
Séjour de 4 nuits en mars 2024
Réponse de Christie le 1 avr. 2024
Dear Juan Carlos, Thank you for taking the time to leave us a review. We're glad you chose to stay at the Holiday Inn Resort South Padre Island and appreciate your feedback regarding the rooms, bathrooms, and fire alarm. Rest assured, your comments have been forwarded to our management team for immediate action. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Elias

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mars 2024
Réponse de Rene le 29 mars 2024
Hello, Elias! It's fantastic to hear that you had an enjoyable stay at Holiday Inn Resort South Padre Island. We're truly grateful for your review and are excited to welcome you back in the near future. Thank you for being such a valued guest!

10/10 Excellent

Laura

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was very friendly and helpful. Only complaint was the bathroom was small and the "beach towels" provided looked like one my of my overly used dish towels. The food was also excellent. I will go back!
Séjour de 5 nuits en février 2024
Réponse de Christie le 29 mars 2024
Dear Laura, we are so pleased about your rating while staying with us at Holiday Inn Resort South Padre Island. Our staff is excited that they were able to meet your expectations. We will notify management regarding the housekeeping (towels) for our guests. We look forward to seeing you again.

6/10 Satisfaisant

Monica

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Restroom are too small
Séjour de 1 nuit en février 2024
Réponse de Christie le 29 mars 2024
Hello Monica. Thank you so much for choosing Holiday Inn Resort South Padre Island as your preferred getaway destination. We are truly honored to have had the opportunity to serve you. Rest assured that I will personally pass on your comments to our management team, so that we can take any necessary steps to enhance our guest experience further.Our team looks forward to welcoming you back to the beautiful South Padre Island.

10/10 Excellent

Gerardo

Séjour de 1 nuit en février 2024
Réponse de Rene le 29 mars 2024
Hello, Gerardo! We are thrilled to hear about your positive experience at our Holiday Inn Resort South Padre Island. Your kind words are greatly appreciated, and we look forward to welcoming you back for another memorable stay. Thank you for choosing us!

10/10 Excellent

Dominick

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Its slightly run down but a fair price for what you get. The staff are vary friendly and easy to talk to. If you are looking for a place for a family with young kids this probably isn't the place for that. 60 plus average ages
Séjour de 4 nuits en février 2024
Réponse de Christie le 16 févr. 2024
Dear Dominick, thank you for the excellent rating and review while you were our guest at Holiday Inn Resort. Our staff is committed to providing excellent customer service. We thank you for your business.

10/10 Excellent

Rebecca

Voyage en groupe
Les points forts : Propreté et équipements
We had a stellar view of the gulf. Room was clean & spacious. Amentities overall are great. Location is great. When we checked in there was no map & we were not given clear directions on how to get to our building, which was not marked at all. Were not told if there was any maid service & we had no DND sign if we didn't want maid service. Maid service took away the extra towels we specifically had to ask for earlier in the day & in a double queen room we got 3 towels& 2 coffee cups. Bartenders were great (Jorge, Robert & Edgar).Pool was nice but small for as big as the resort is. Overall, would stay again.
Séjour de 3 nuits en janvier 2024
Réponse de Christie le 16 févr. 2024
Dear Rebecca, we are so pleased about your rating while staying with us at Holiday Inn Resort. Our staff is excited that they were able to meet your expectations. We will notify management regarding the housekeeping (towels) and mapping/directions for our guests. We look forward to seeing you again.

6/10 Satisfaisant

Victoria

Voyage en couple
The room was nice but the water pressure in the sink and shower is very weak . Also be prepared to pay a “resort fee” at the end of your stay it was close to 100 dollars for booking through a third party service. That shocked and upset me
Séjour de 3 nuits en janvier 2024
Réponse de Management le 16 févr. 2024
Dear Victoria. We are sorry we did not meet your expectations while you were our guest.

10/10 Excellent

Lane

Séjour de 1 nuit en janvier 2024
Réponse de Christie le 29 mars 2024
Hello Lane! We're over the moon to hear you enjoyed your stay at Holiday Inn Resort South Padre Island. Your review is incredibly appreciated, and we can't wait to welcome you back. Thanks for choosing us!

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Christie le 16 févr. 2024
Dear Carlos, thank you for your excellent rating while staying at the Holiday Inn Resort. Our staff takes great pride in their work and proving the best customer service.

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location right on the beach is wonderful
Séjour de 4 nuits en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Jennifer, thank you for the excellent rating of your stay at Holiday Inn Resort. Our staff is pleased to know your stay was wonderful.

10/10 Excellent

Jacqueline

Voyage en famille avec de jeunes enfants
Stay for 6 night. The room was really big but bathroom is small. We stayed in tower B and had an ocean view. Sea side bar and pool bar are really expensive but the pineapple drink and Mexican candy shots were good. We will be back again.
Séjour de 6 nuits en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Jacqueline, thank you for your excellent rating and review of your stay with us at Holiday Inn Resort. We take great pride in delivering excellent customer service. We thank you for your business and look forward to seeing you again.

6/10 Satisfaisant

Roland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The shower head was leaking water through the side.
Séjour de 1 nuit en décembre 2023
Réponse de Management le 16 févr. 2024
Dear Roland. We are sorry we did not meet your expectations based on your rating. Based on your comment on the shower head maintenance will be notified.

8/10 Bien

Erik, Austin

Les points forts : Propreté et équipements
Great customer service
Séjour de 1 nuit en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Erik, thank you for your rating and review of your stay with us at Holiday Inn Resort. Our staff is committed to providing excellent customer service and enjoyed having you as our guest.

4/10 Médiocre

Michelle

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ocean front rooms, carpet was moist, room smelled like mildew & moldy. Bathroom door didn't shut, rust on metal. Housekeeping asked for towels to be exchanged, never got them. Another time, towels were taking & never got anyback. 2hrs later & 3 phones call finally got a couple. Asked to talk to manager a couple times, never happened. Outside of building needs serious work. Our air conditioner unit was very loud. Horrible stay, don'trecommendit. .
Séjour de 7 nuits en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Michelle, we are sorry we did not meet your expectations during your stay with us. Your comments will be shared with management.

2/10 Horrible

Carla

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Management le 16 févr. 2024
Dear Carla, based on your rating we are sorry we did not meet your expectations. Unfortunately, with no comments in relation to your experience we are unable to know why a rating 2 out of 5.

10/10 Excellent

Jayy

Séjour de 1 nuit en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Jayy, thank you for your excellent rating while being our guest at Holiday Inn Resort. We appreciate your rating and thank you for your business.

6/10 Satisfaisant

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was in need of updating and noisy
Séjour de 1 nuit en décembre 2023
Réponse de Management le 16 févr. 2024
Dear Angela, we are sorry we did not meet your expectations while being our guest.

10/10 Excellent

Veronica

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Veronica, thank you for your excellent rating of your stay with us at Holiday Inn Resort. Our staff is committed to providing our guest excellent customer service.

4/10 Médiocre

Eder

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Room was humid, small, beds are old and uncomfortable
Séjour de 1 nuit en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Eder, we are sorry we did not meet your expectations. We will share the information provided with management.

8/10 Bien

Sierra

Voyage en couple
Les points forts : Propreté
I was hesitant after reading other reviews, but the stay was not bad for the price. I would stay again. Things to note: you will want to rent a golf cart to get around. The hotel is not as centralized to local bars as we thought. We got a deal for the week for a cart and it was worth it. One of the pools was not open when we first got here, but opened mid week. I saw other reviews about this. The room did not smell “musty or moldy” as some reviews said. You gotta remember, you’re staying on a beach. Sand, water, & moisture are all things that come with the beach. We had great service at the Seaside Bar from Robert and Jorge. They made our visits fun and sociable.
Séjour de 6 nuits en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Sierra, we would like to thank you for your excellent rating and review. Our staff is committed to providing excellent customer service and are pleased you enjoyed your stay. Thank you for your business and we look forward to seeing you again.

8/10 Bien

Sigani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Christie le 16 févr. 2024
Dear Sigani. Thank you for your rating while staying as our guest at Holiday Inn Resort. Our staff enjoyed having you as our guest and look forward to seeing you again.

10/10 Excellent

eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Réponse de Christie le 16 févr. 2024
Dear Eric, thank you for your excellent rating and how great your stay was with us at the Holiday Inn Resort. We are excited to know that you enjoyed your stay with us.

10/10 Excellent

Anita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roberto waiter was super nice- Chef fantastic! Everyone friendly and the place smells clean.
Séjour de 3 nuits en novembre 2023
Réponse de Christie le 5 déc. 2023
Dear Anita. Thank you for your excellent rating during your stay at Holiday Inn Resort. The staff is pleased that your stay with us was an excellent experience.

6/10 Satisfaisant

Rachel

Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en novembre 2023
Réponse de Management le 16 févr. 2024
Dear Rachel, we are sorry we did not meet your expectations based on your rating. Unfortunately, with no comment(s) provided are don't know why 3 out of 5 was provided.

6/10 Satisfaisant

Jose

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
El hotel está muy descuidado se ve viejo, el personal del lobby no es tan amable, las albercas están muy frías es mentira que en las tres tienen calefacción, y tienen muy poco personal para limpiar. El depósito que tienes que dejar por hospedarte lo retienen en la tarjeta y al menos en mi caso ya pasaron semanas y siguen sin regresar el dinero.
Séjour de 2 nuits en novembre 2023
Réponse de Christie le 5 déc. 2023
Dear Jose. We are sorry we fell short of your expectations during your stay with us. We ask that you please follow up with the manager regarding your experience.

10/10 Excellent

Rafael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing!
Séjour de 1 nuit en novembre 2023
Réponse de Christie le 5 déc. 2023
dear Rafael. Thank you for the excellent rating while staying at the Holiday Inn Resort. The staff is pleased that your stay was relaxing. We loved having you as our guest.