Suite Deluxe | Décoration personnalisée, ameublement personnalisé, Wi-Fi gratuit
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Avis sur Playpark Lodge

2.5 out of 5
Playpark Lodge
1184 Emerald Bay Road, South Lake Tahoe, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 104 avis sur 183." "
Note des voyageurs de 8 (Bien), d’après 36 avis sur 183." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 183." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 183." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 183." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Frederique

Séjour de 2 nuits en août 2022

10/10 Excellent

You

Séjour de 2 nuits en avril 2024
Réponse de April le 19 mai 2024
Thanks for choosing to stay with us. We welcome any and all feedback to earn those 5 stars. Hope to see you back again in the future.

6/10 Satisfaisant

Jessica

Voyage en famille
The property is old but inside is quite nice. The floor is crooked
Séjour de 1 nuit en avril 2024
Réponse de Mariel le 18 avr. 2024
Hi, Jessica. Thank you so much for taking the time to leave us this great review. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Raquel

Séjour de 2 nuits en mars 2024
Réponse de Mariel le 18 avr. 2024
Thanks for choosing to stay with us, Raquel. We welcome any and all feedback to earn those 5 stars. Hope to see you back again in the future.

6/10 Satisfaisant

Craig

Les points forts : Propreté et infrastructures et conditions de l’hébergement
"Renovated" is a loose term. The stone floor in the bathroom was icky, crumbling, dirty in the grout between tiles and freezing cold. Walls are paper thin. There are nicer hotels in the South Lake Tahoe area for less.
Séjour de 2 nuits en mars 2024
Réponse de Mariel le 16 mars 2024
Thank you for your review. The Playpark Lodge was renovated in 2019 by the previous owners and it was not a complete renovation. The Playpark Lodge is under new ownership and we are currently in the process renovating all rooms to meet our standards of quality, comfort and beauty. We are very EXCITED about this project. We appreciate you taking the time to leave this review and share this feedback with us.

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A good value for a decent room
A good value compared to many of the overpriced hotels and motels the weekend after Presidents Day weekend. The room had a primary bedroom, a secondary bedroom with a bunk bed for the kids (though with no door), a small common room with a small refrigerator (but no freezer section), microwave, coffee maker, and disposable plates/cups/utensils/paper towels. The primary bed was only double sized but had a comfortable foam mattress. The bathroom was pretty small with not much counter space to put things down, and a small shower stall (with an absurdly tight knob to turn on the water and adjust the temperature) with a curtain that didn't quite stretch the whole way across. The walls were thin and we could hear the TV and conversations from the next unit though muffled and primarily from the common room and not as much from the primary bedroom. The room (unit 2) was one of the closer ones to highway 50, but it was far away enough and the road is not traveled by vehicles at very high speeds so road noise was not really an issue the way it can be with motels near highway 80 in Truckee. So, various little complaints, but overall a good value and I would consider staying there again. Having said that, friends got a last minute room at the Hilton for like $50 more/night and I would guess that would be much better overall, but I don't believe that was available when I booked months in advance and likely the result of late cancellations.
Séjour de 3 nuits en février 2024
Réponse de April le 26 févr. 2024
Thank you for the detailed review. It's great to hear that you found the accommodation to be a good value overall, considering the amenities and the reasonable pricing compared to other options in the area. We appreciate your honest feedback about the room's features, such as the size of the primary bed and the bathroom layout. It's important for us to continuously improve. Just to clarify, our beds are queen-sized, and we've measured them accordingly. We apologize for any confusion and appreciate your consideration for a future stay.

10/10 Excellent

Jenesis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a pleasure residing at the Play Park Lodge. We came to celebrate my husbands birthday and it was super convenient for food areas and things to do. We went exploring and didn’t have to worry about a long drive because it was RIGHT THERE !!! 10/10 I recommend!!!!…
Séjour de 3 nuits en février 2024
Réponse de Yzzy le 18 févr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such an enjoyable stay at Play Park Lodge and that our convenient location added to your celebration. It's always a pleasure to provide our guests with a memorable experience. We appreciate your recommendation and hope to welcome you back again soon! Best wishes.

10/10 Excellent

Rachel

Séjour de 2 nuits en février 2024
Réponse de Yzzy le 12 févr. 2024
Thanks for leaving us a perfect rating, Rachel! We look forward to welcome you back to our property in the future. Safe travels!

10/10 Excellent

keith

Séjour de 1 nuit en février 2024
Réponse de Yzzy le 22 mars 2024
Thank you for your amazing review, Keith! We're thrilled you enjoyed your stay at our lodge. Hope to welcome you back soon!

10/10 Excellent

Christoper

Séjour de 1 nuit en janvier 2024
Réponse de Yzzy le 3 févr. 2024
Hi Christopher. Thank you for leaving us a great rating. We are excited to welcome you again in the future.

6/10 Satisfaisant

Eddie

Séjour de 3 nuits en janvier 2024
Réponse de April le 5 févr. 2024
Oh no. We are sorry to hear that we missed the mark on your stay. We always welcome and are open to constructive feedback so we can improve the stay for our current and future guests. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We appreciate you taking the time to leave this review and share this feedback with us. We wish you all the best in your future travels.

10/10 Excellent

Ae-Jung

Séjour de 3 nuits en janvier 2024
Réponse de Yzzy le 9 janv. 2024
Thank you for your positive review! We're thrilled you enjoyed your stay. If you have any specific feedback or suggestions, we'd love to hear them. Looking forward to hosting you again!

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Yzzy le 9 janv. 2024
Thank you for taking the time to share your experience! We're always striving to be the best, and your feedback helps us get there.

10/10 Excellent

??

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 2 nuits en janvier 2024
Réponse de Yzzy le 9 janv. 2024
Thank you for your review! We strive to delight every guest and hearing that makes our day. Welcome back anytime!

10/10 Excellent

Faiza

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in process very simple
Séjour de 1 nuit en novembre 2023
Réponse de Yzzy le 12 nov. 2023
Hi Faiza. We're delighted to hear that your check-in experience was smooth and hassle-free! If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your positive review and look forward to welcoming you back in the future.

10/10 Excellent

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy and charming
I love staying at this cute little lodge.
Séjour de 1 nuit en octobre 2023
Réponse de Mariel le 26 oct. 2023
Thank you for your kind words! We're thrilled to hear that you love staying with us. Your appreciation means the world to us!

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Mariel le 11 oct. 2023
Thanks for choosing to stay with us, Matthew. We welcome any and all feedback to earn those 5 stars. Hope to see you back again in the future.

4/10 Médiocre

Kenneth

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not bad, not good either
The room in the pictures for booking was nice. Unfortunately, that may have been a remodeled room, the one stayed in was nowhere near what the picture showed. Very outdated, the front porch was under construction which made for a large step into the room and constant banging / loud noises outside the room. May be a nice place to stay if you have kids to utilize the outside play area.
Séjour de 3 nuits en septembre 2023
Réponse de Mariel le 30 sept. 2023
Hi, Kenneth. Thank you so much for taking the time to leave us this great review. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward.

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and check in process was made very easy.
Séjour de 3 nuits en septembre 2023
Réponse de Mariel le 27 sept. 2023
Thank you for your kind words! We're delighted to hear that you found our facilities clean and the check-in process convenient. We strive to make your stay as enjoyable as possible, and your feedback is greatly appreciated. If you have any further comments or suggestions, please feel free to share. We hope to welcome you back soon!

6/10 Satisfaisant

Carolyn

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Construction going on
They had construction going on in parking lot leaving open ditches and loose pavers in walkways. Started construction @ 7am so no sleeping In. Bed was too hard, they need memory foam or ?
Séjour de 1 nuit en septembre 2023
Réponse de Mariel le 16 sept. 2023
We understand the importance of a peaceful environment and a comfortable bed for a restful stay, and we are actively addressing the issues you've mentioned. We will look into improving the bed quality and consider options like memory foam to enhance our guests' comfort. Additionally, we will communicate your concerns about the construction in the parking lot to our team to ensure a smoother experience for future guests.Your feedback helps us make necessary improvements, and we hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Carolyn

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Construction work with open ditches, loose bricks on walkways & entrances.Very unsafe
Séjour de 1 nuit en septembre 2023
Réponse de Yzzy le 15 sept. 2023
Dear Carolyn,Thank you for taking the time to leave us a 5/5 rating. We truly appreciate it. We acknowledge your concerns about the construction areas and will take immediate action to address the safety issues you mentioned. Safety and comfort are paramount to us, and we apologize for any inconvenience this may have caused during your stay. Your feedback is invaluable in helping us improve. We hope to welcome you back in the future, offering an even better experience.Warm regards,Playpark Lodge

6/10 Satisfaisant

Jeff

Les points forts : Propreté
Nice quiet location, with a pretty interesting patio setup outside. The pizza spot next door was good after the drive into Tahoe. There are a lot of other food options and a grocery store within walking distance. The room was generously provisioned with cups, plates, bottles of drinking water, towels, soaps, and even 3 portable fans for the room, something that most other hotels would not provide as much of. The text only check-in and check out was unique and convenient. However where the property fell short on was bedding, as each bed (there was 3 total in the family room setup) only had 1 thin sheet and 1 small microfiber blanket that would not fully cover an average sized adult. On a normal summer night this would only be a minor inconvenience as I actually think less laundry is better for the environment, however this weekend it actually rained and was cold, so we were missing having the extra layers. Adding on top of this, the gas wall heater was not working, so the temps were dipping into the lower 60’s in the room. This is where having on-site staff would have been helpful to either help troubleshoot the heater or at least provide a few extra bedding layers, but we improvised by using towels as blankets.
Séjour de 2 nuits en août 2023
Réponse de Yzzy le 3 sept. 2023
Hi Jeff,Thank you for sharing your experience with us. We're delighted you enjoyed our location, room provisions, and text-only check-in system. However, we genuinely apologize for the inconvenience you faced with the bedding and heater during that cold spell.We value your comfort, and it's clear we fell short this time. We're addressing the heater issue and re-evaluating our bedding setup. We appreciate your understanding and improvisation with the towels, although it shouldn't have come to that.Your feedback is invaluable, and we're working to ensure this doesn't happen again. We hope to welcome you back for a cozier stay.

8/10 Bien

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Basic but well-maintained
The rooms have no a/c which is typical in an area where it's usually not needed. It had fans, coffee maker, mini-fridge and microwave. There was a shower, no tub. Rooms are well-maintained. A great pizza restaurant next door and a fancy restaurant across the street. They emailed my door code within 24 hours of checking in. Room is acceptable for those who will spend more time sightseeing than staying in. I had trouble with the plumbing, but they sent a plumber the very next day. That's quick. Management heard my concern and responded right away.
Séjour de 2 nuits en août 2023
Réponse de Yzzy le 12 août 2023
Hi, Kelly. Thank you so much for taking the time to leave us this great review. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

10/10 Excellent

JENNIFER

Séjour de 4 nuits en août 2023
Réponse de April le 28 août 2023
Hi, Jennifer. Thank you so much for taking the time to leave us this great review. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Yzzy le 7 août 2023
Thanks for choosing to stay with us, Tammy. We welcome any and all feedback to earn those stars. Hope to see you back again in the future.

2/10 Horrible

??

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expect a heater going on even at the end of June with no AC in the room. You cannot turn the heater off by yourself and even worse, the staff is never there on site so you’d have to sweat throughout the night. The staffs are unprofessional and gaslighting. The room has no sun, so it really doesn’t worth a lodge experience.
Séjour de 3 nuits en juin 2023
Réponse de Mariel le 21 juin 2023
Oh no. We are sorry to hear that we missed the mark on your stay. We always welcome and are open to constructive feedback so we can improve the stay for our current and future guests. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We appreciate you taking the time to leave this review and share this feedback with us. We wish you all the best in your future travels.

6/10 Satisfaisant

Nicole

Voyage avec des animaux de compagnie
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I was not happy about being texted so early in the morning and then being badgered to leave. They have a ridiculously early check-out time of 9:30 - 10 am. They sent me a text at 8 am which woke me up requiring me to fill out a "check out form" and then sent another text at 9 am asking me if I had left yet and requesting an immediate reply. There was nothing relaxing about checking out. Do not stay here if you enjoy sleeping in.
Séjour de 2 nuits en mai 2023
Réponse de Mariel le 16 mai 2023
Oh no. We are sorry to hear that we missed the mark on your stay. We always welcome and are open to constructive feedback so we can improve the stay for our current and future guests. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We appreciate you taking the time to leave this review and share this feedback with us. We wish you all the best in your future travels.

8/10 Bien

rosa

Voyage en famille
Les points forts : Propreté et personnel et service
Place is cozy and convenient. Service staff are prompt and responsive. Only recommendation I would make is soften towels and make them smell freshly washed. Linen too. Thank you.
Séjour de 2 nuits en avril 2023
Réponse de Mariel le 11 avr. 2023
Hi, Rosa. Thank you so much for taking the time to leave us this great review. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Bruce

Les points forts : Propreté
Very Quaint !
Séjour de 1 nuit en mars 2023
Réponse de Mariel le 16 mars 2023
Hi, Bruce. Thank you so much for taking the time to leave us this great review. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

4/10 Médiocre

Sonya

Voyage en groupe, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service et équipements
The heater in our room made loud clanking noises and a high pitched ringing noise. We couldn’t sleep through it. In addition, I traveled with my service dog and was charged an incidental fee because there were paw prints on the bed. Apparently their rules state “no dogs on the furniture” but my service dog often needs to wake me from my sleep to do his job. I was told I was being charged because of additional cleaning charges due to breaking the pet rules. From the very beginning when I mentioned I had a service dog they were looking for ways to charge me. They even asked for proof of my service dog which is illegal.
Séjour de 2 nuits en février 2023
Réponse de Yzzy le 19 févr. 2023
Hi Sonya. Thank you for taking your time to leave us a review. We want to acknowledge that we are aware of this situation. We apologize for the situation with the heater and we appreciate you bringing this up to us. However, we would like to state that we also have dog rules that was violated during the stay when the dog damaged sheets and pillowcases that resulted in extra work and money to clean and/or replace these items: 3. No dogs allowed on the furniture or beds under any circumstances The dog rules are provided on the Terms and conditions that we sent out upon confirmation of a certain reservation. We wish you all the best for your future travels.

10/10 Excellent

Francis

Séjour de 2 nuits en février 2023
Réponse de Mariel le 16 mars 2023
Thanks for choosing to stay with us, Francis. We welcome any and all feedback to earn those 5 stars. Hope to see you back again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Mariel le 14 févr. 2023
Thanks for choosing to stay with us. We welcome any and all feedback to earn a perfect rating. Hope to see you back again in the future.

10/10 Excellent

Hongmei

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very cute place, quiet and clean, Close to grocery and restaurant.
Séjour de 4 nuits en février 2023
Réponse de Yzzy le 13 févr. 2023
Hi, Hongmei. Thank you so much for taking the time to leave us this great review. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No Frills recently remodeled Motel. Clean & Comfortable. Convenient location near the Y
Séjour de 7 nuits en janvier 2023
Réponse de Mariel le 8 févr. 2023
Hi. Thank you so much for taking the time to leave us this great review. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Tyler

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy automated check-in/check-out, helpful staff support via phone/text, nice cozy room, parking right outside the door to it. Great price and location, a convenient 20minute drive to Sierra-at-Tahoe. Located near a handful of options for food as well, making that easy to grab on the way in/out. I will definitely be recommending Playpark Lodge.
Séjour de 1 nuit en janvier 2023
Réponse de April le 2 févr. 2023
Hi, Tyler. Thank you so much for taking the time to leave us this great review. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2023
Réponse de Yzzy le 15 janv. 2023
Hi there. We're so happy to hear you enjoyed your stay with us. We are very grateful we had the opportunity to host you and we look forward to welcoming you back again any time in the future.

8/10 Bien

Rick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
away from the downtown area & skiers, close to good restaurants and shopping easy access in and out of the motel, when I'm in town alone on busness I'll stay here
Réponse de Yzzy le 8 janv. 2023
Hi, Rick. Thank you so much for taking the time to leave us this great review. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

8/10 Bien

Evan

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Simple but solid value for the price.
Simple but solid value for the price. Stayed just one night with me and my 5 year old while up skiing. Room was not quite ready at 4pm but partially due to holiday and big storm? (Still…not ideal). A bit noisy due to thin walls / shared ducting. Didn’t love the plastic pillow covers or blue washcloths that bled a bit. Tahoe pizza COO and Bert’s cafe a short walk away is a huge added bonus. Nice to be able to park right outside your front door, but snow removal wasn’t great.
Séjour de 1 nuit en janvier 2023
Réponse de Mariel le 5 janv. 2023
Hi, Evan. Thank you so much for taking the time to leave us this great review. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Kai

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2022
Réponse de Yzzy le 28 déc. 2022
Hi, Kai. We're so happy to hear you enjoyed your stay with us. We are very grateful we had the opportunity to host you and we look forward to welcoming you back again any time in the future.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Inside the apartment is very nice. It is clean and comfortable. We had a juacuzzi tube that was very good. The Jacuzzi tub is probably rated 1.5 people. Check in has clear directions. No office on site. What I did not like is the outside. The building needs a lot of work that I believe the owners are trying to do. They refurbished the insdes very nece and I am assuming they will complete the outside in the near future.
Réponse de Yzzy le 23 déc. 2022
Hi, David. We're so happy to hear you enjoyed your stay with us. We are very grateful we had the opportunity to host you and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Kamela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Kim le 29 nov. 2022
Thanks for choosing to stay with us. We welcome any and all feedback to earn those 5 stars. Hope to see you back again in the future.

10/10 Excellent

Kayla

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceeded my expectations. Will be back again
Séjour de 1 nuit en novembre 2022
Réponse de Kim le 9 nov. 2022
Hi, Kayla.Thank you so much for taking the time to leave us this great review. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

4/10 Médiocre

Nidhi

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room and shower were so much smaller than what appears in the photos. For the price we paid per night, it wasn't worth it. But that wasn't the main issue. The heater in the room was so loud, that we couldn't hear ourselves talking or the TV at one point. We considered switching the heater off and just going to bed in the cold on one of the nights. Also, the contactless check in is a good idea in the pandemic, but I ended up receiving so many emails/sms even before we arrived that at one point it just became more of a hassle than convenience. The room was clean but overall the stay was disappointing.
Réponse de Phil le 6 nov. 2022
Oh no. We are sorry to hear that we missed the mark on your stay. We always welcome and are open to constructive feedback so we can improve the stay for our current and future guests. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We appreciate you taking the time to leave this review and share this feedback with us. We wish you all the best in your future travels.

10/10 Excellent

Yuxian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en octobre 2022
Réponse de Kim le 25 oct. 2022
Thanks for choosing to stay with us, Yuxian. We welcome any and all feedback to earn those 5 stars. Hope to see you back again in the future.

10/10 Excellent

Jack

Séjour de 2 nuits en octobre 2022

4/10 Médiocre

Carolyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was nice as we asked for a upgrade. Charged $50
Séjour de 1 nuit en septembre 2022
Réponse de Philip le 19 sept. 2022
Oh no. We are sorry to hear that we missed the mark on your stay. We always welcome and are open to constructive feedback so we can improve the stay for our current and future guests. As we always look for ways to improve stays for our guests, we’ll look into upgrading our amenities moving forward. We appreciate you taking the time to leave this review and share this feedback with us. We wish you all the best in your future travels.

10/10 Excellent

Frank

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience. Will definitely come back again.
Great experience. You can tell they weren’t really out of their way to think of everything. Will definitely come back again.
Séjour de 2 nuits en septembre 2022
Réponse de Kim le 13 sept. 2022
Hi, Frank. We're so happy to hear you enjoyed your stay with us. We are very grateful we had the opportunity to host you and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked was clean and the outside side area
Séjour de 3 nuits en septembre 2022
Réponse de Kim le 7 sept. 2022
Hi, Glenn. Thank you so much for taking the time to leave us this great review. We're so happy to hear that you enjoyed your time with us. You were an awesome guest to have and we look forward to welcoming you back again any time in the future.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place was better than I expected! I will stay here again in the future.
Séjour de 1 nuit en août 2022
Réponse de Philip le 22 août 2022
Hi, Michelle. We're so happy to hear you enjoyed your stay with us. We are very grateful we had the opportunity to host you and we look forward to welcoming you back again any time in the future.