Avis sur Hilton Vacation Club Lake Tahoe Resort South
Hilton Vacation Club Lake Tahoe Resort South
901 Ski Run Blvd, South Lake Tahoe, CA
Avis
8,0
Très bien
8,6/10
Propreté
8,2/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille
8 oct. 2022
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en octobre 2022
Réponse de Lake Tahoe Resort Front Desk Team le 13 oct. 2022
Thank you very much for the great review, so glad that enjoyed the stay, hope to see you again soon.
2/10 Horrible
Jong Wook
Voyage en famille
25 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jong Wook
Séjour de 2 nuits en mai 2024
Réponse de Mylikha le 25 mai 2024
Hello Jong, Thank you for taking the time to send us your feedback. My apologies for the disappointment. I will make sure to pass this on to my management team so we can better improve for future stays. If you decide to stay with us again in the future please reach out so we can make sure you have a fantastic stay!
10/10 Excellent
Britanny, Reno
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Britanny
Séjour de 2 nuits en mai 2024
Réponse de Lake Tahoe Resort Front Desk Team le 21 mai 2024
Thank you so much for choosing to stay with us, we're so glad you enjoyed it, we understand the inconvenience with our parking and, unfortunately, we just cannot build anymore spaces on site so do have to utilize the garage and our valet, we'll check with the engineer team on the pool, should be 80 to 84, maybe there was an issue with one of the heaters, if that happens again, please let us know and we'll try to turn it up if possible. Hope to see you again soon!
8/10 Bien
Everett
Voyage en famille
18 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Everett
Séjour de 1 nuit en mai 2024
Réponse de Lake Tahoe Resort Front Desk Team le 20 mai 2024
Thank you! We really appreciate all of your feedback and your good review, we look forward to seeing you all in the near future.
10/10 Excellent
Filhaq
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Filhaq
Séjour de 3 nuits en mai 2024
Réponse de Lake Tahoe Resort Front Desk Team le 20 mai 2024
Great! Thank you, glad you enjoyed your stay, hope to see you again very soon!
6/10 Satisfaisant
John
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mai 2024
Réponse de Lake Tahoe Resort Front Desk Team le 17 mai 2024
Thanks for your review, we appreciate your feedback and understand the inconvenience of the parking, unfortunately, all of south lake Tahoe is very limited with parking and being located so close to the lake really limits us, so we do need to utilize the garage for most of our spaces, we still do have one of the lowest fees in town and do try hard to keep it that way.
10/10 Excellent
Jason, San Jose
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 8 mai 2024
Great! Thank you! So glad you enjoyed it, hope to see you again very soon!
2/10 Horrible
Deepti
Voyage en famille avec de jeunes enfants
7 mai 2024
Les points faibles : Personnel et service
Deepti
Séjour de 1 nuit en mai 2024
Réponse de LTR le 8 mai 2024
Hello and good afternoon Deepti hope you are having a great day. Thank you for sharing your rating with us, as we are always trying to provide the upmost customer experience. I apologize that we fall short during your visit to Lake Tahoe. I will be taking this back to our front desk to help improve our guest experience.
6/10 Satisfaisant
Rinal
6 mai 2024
Les points faibles : Propreté
Rinal
Séjour de 1 nuit en mai 2024
Réponse de LTR le 7 mai 2024
Hello and good morning Rinal, hope you are doing well. Thank you for sharing your rating during your stay. We are sorry that we did not make it a five rating. Hope you give us another chance soon.
6/10 Satisfaisant
Siva Sankar
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
6 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Siva Sankar
Séjour de 2 nuits en mai 2024
Réponse de Lake Tahoe Resort Front Desk Team le 6 mai 2024
Thank you for your review, we appreciate your feedback and sincerely apologize for all of these inconveniences, we will make sure that it is passed on to our team, we do try hard to keep all of our customers happy and wanting to return.
10/10 Excellent
Gerardo
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerardo
Séjour de 2 nuits en mai 2024
Réponse de LTR le 7 mai 2024
Hello and good morning, Gerardo hope you are doing well. Thank you for rating us a five during your visit to Lake Tahoe. We hope you visit soon.
8/10 Bien
Mary
5 mai 2024
Mary
Séjour de 2 nuits en mai 2024
Réponse de LTR le 25 mai 2024
Hello and good afternoon, Mary I hope you are having a wonderful day. Thank you for sharing your rating with us, I am sorry we were not a five. I was hoping you could provide more information on the reasoning for the rating you gave us. We are always trying to provide the up most hospitality we can.
10/10 Excellent
Tim
3 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Tim
Séjour de 2 nuits en mars 2024
Réponse de LTR le 4 mai 2024
Hello and good afternoon Time, hope you are having a great day. Thank you for rating us a five during your visit to Lake Tahoe! We hope you come back soon to visit take care.
8/10 Bien
Martin
29 avr. 2024
Martin
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 20 mai 2024
Thank you, we appreciate your review and are glad to hear that you enjoyed your stay, please came and see us again soon!
10/10 Excellent
Deborah
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en avril 2024
Réponse de LTR le 1 mai 2024
Thank you so much for rating us a 5. We hope to see you soon, and have a wonderful day.
6/10 Satisfaisant
Zexing, Cupertino
Voyage en famille avec de jeunes enfants
25 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Zexing
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 26 avr. 2024
Thank you for the review, we apologize for the disturbance with our renovations going on, hopefully you are able to give us another try when we are finished and can see what we were able to update within our rooms.
10/10 Excellent
Jayanthi
25 avr. 2024
Les points forts : Équipements
Jayanthi
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 25 avr. 2024
Awesome! Thank you! So glad you enjoyed the stay, next time try one of the 1 or 2 bedrooms, they are much larger and you'll have a balcony and a full kitchen, hope that you can join us again soon!
10/10 Excellent
Michelle
24 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 25 avr. 2024
Awesome! Thank you, we appreciate your feedback and are so glad you enjoyed your time with us, hope to see you again soon!
10/10 Excellent
Michelle
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 25 avr. 2024
Great! Thank you, we appreciate your feedback and are so glad you enjoyed your stay with us, hope to see you again very soon!
10/10 Excellent
Colin
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colin
Séjour de 7 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 23 avr. 2024
Thank you! We appreciate your feedback and are so glad you enjoyed the stay, please came back again soon!
10/10 Excellent
Sejal
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sejal
Séjour de 3 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 23 avr. 2024
Awesome! Thanks for the great review, we appreciate your feedback and hope to see you again soon!
6/10 Satisfaisant
Elise
22 avr. 2024
Les points forts : Propreté
Elise
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 25 avr. 2024
Thank you for your review, we apologized that we did not meet your expectations, if you would like to reach out maybe we can address your concerns and try to improve all of our guests experiences going forward.
8/10 Bien
Lori, stockton
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lori
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 22 avr. 2024
Thank you for your review, we appreciate you choosing to stay with us and hope to see you again very soon!
2/10 Horrible
Regina
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regina
Séjour de 3 nuits en avril 2024
Réponse de LTR le 21 avr. 2024
Hello and good afternoon, Regina, hope you are having a wonderful day. So sorry for the mix up on your reservation at our property, sorry that it took some time to get setup in our system. Hopefully for future stays this does not happen again. I will reach out to our valet team to provide better service. Thank you for sharing your feedback as it helps us provide a better stay for our owners, members, and guests.
2/10 Horrible
Ka Chun
Voyage en famille avec de jeunes enfants
20 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ka Chun
Séjour de 3 nuits en avril 2024
Réponse de LTR le 20 avr. 2024
Hello and good afternoon Ka Chun hope you are having a wonderful day. Thank you for sharing your recent feedback during your trip to Lake Tahoe. I am so sorry that we did not meet the exceptions during your stay, I will be taking this feedback back to our teams to work on solutions to these concerns. We are always trying to provide the up most hospitality for our Owners, members, and Guest.
10/10 Excellent
Flordeliza
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flordeliza
Séjour de 3 nuits en mars 2024
Réponse de LTR le 19 avr. 2024
Hello and good morning Flordeliza hope you are doing well. We are so happy that you had a great time during your visit to Lake Tahoe, thank you for sharing your rating for your stay.
4/10 Médiocre
Adrian
Voyage en famille
18 avr. 2024
Adrian
Séjour de 3 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 18 avr. 2024
Thanks again Mr. Subia, we appreciate all of your feedback.
8/10 Bien
vallapureddy
Voyage en famille, Voyage en groupe
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
vallapureddy
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 18 avr. 2024
Great! Thank you, glad you enjoyed the stay, hope that you can join us again soon!
10/10 Excellent
mata prasad
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
mata prasad
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 16 avr. 2024
Thank you! We appreciate your feedback and hope that you can come back and visit us again very soon!
4/10 Médiocre
Tuan
15 avr. 2024
Tuan
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 6 mai 2024
Thank you for the review, we apologize that we did not meet your expectations, if you would like to reach out to us we would appreciate more feedback on your stay so we can try to improve our guests experience going forward.
6/10 Satisfaisant
Kathy
Voyage en famille
15 avr. 2024
Les points forts : Équipements
Les points faibles : Personnel et service
Kathy
Séjour de 2 nuits en avril 2024
Réponse de LTR le 20 avr. 2024
Hello and good afternoon, Kathly, hope you are having a wonderful day. Thank you for sharing your recent feedback during your trip to Lake Tahoe. I am so sorry that you had to experience our Team trying to sell you time shares, and that we lacked room amenities/standards. I’ll be taking your feedback back to our teams as we are always trying to provide the up most hospitality for our owners, members and guests.
8/10 Bien
MENG CHEN
Voyage en famille avec de jeunes enfants, Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements
MENG CHEN
Séjour de 4 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 9 avr. 2024
Thank you for your review, we appreciate your feedback and apologize for the inconvenience with the T.V. hopefully you were able to enjoy our other amenities and Lake Tahoe during your stay. We do hope that we see you again soon!
6/10 Satisfaisant
Brittney
8 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Brittney
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 9 avr. 2024
Thank you for your review, we apologize that we did not meet your expectations. We do try very hard to keep all of our guests happy and wanting to return, if you would like to reach out to us we would be happy to see if we can improve our guests experience with some constructive criticism.
10/10 Excellent
Kerri
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kerri
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 9 avr. 2024
Great! thanks for the review, we hope that you can come back and visit us again very soon!
2/10 Horrible
ajay
Voyage en famille
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ajay
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 8 avr. 2024
Thank you for your review, we apologize that the stay was not as good as it should have been. If you would like to reach out to us we would be happy for the chance to hear some constructive feedback so we can try to improve going forward.
8/10 Bien
Ngoc
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ngoc
Séjour de 1 nuit en février 2024
Réponse de Lake Tahoe Resort Front Desk Team le 9 avr. 2024
Thank you for choosing to stay with us and for the review, we are glad you enjoyed it and hope to see you again soon!
4/10 Médiocre
Dan, Cody
7 avr. 2024
Dan
Séjour de 2 nuits en avril 2024
Réponse de Lake Tahoe Resort Front Desk Team le 8 avr. 2024
Thank you for the review and feedback, we will pass this along to our sales and marketing team, we do actually have lots of members that are very happy and have been with us for many years.
10/10 Excellent
Lorena
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
6 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lorena
Séjour de 4 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 8 avr. 2024
Thank you for your feedback, so glad you enjoyed the stay, we'll pass this on to our staff, it's actually unusual, they're usually very happy and out going? Hope to see you again soon!
6/10 Satisfaisant
Ritesh
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ritesh
Séjour de 2 nuits en mars 2024
Réponse de LTR le 5 avr. 2024
Hello and good morning Ritesh hope you are having a great day! Thank you for taking the time to share with us your rating, I was hoping to possible ask your for more info on the reason we were scored on the lower end of your rating. We are always trying to improve our hospitality!!!
10/10 Excellent
Sandy
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandy
Séjour de 3 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 2 avr. 2024
Thank you! So glad you enjoyed it, hope to see you again very soon!
6/10 Satisfaisant
Michael
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 2 avr. 2024
Thank you for the review and feedback, we sincerely apologize for not getting the blanket, we do try hard to keep all of our guests happy, but obviously failed this time, we will make sure to share this with the team and try to improve, we do hope that you decide to give us another chance and that we see you again.
10/10 Excellent
Karina
1 avr. 2024
Karina
Séjour de 2 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 2 avr. 2024
Thank you for the great review, we're so glad you enjoyed your stay with us and hope to see you again very soon!
10/10 Excellent
jhon, san pablo
Voyage en couple
31 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
jhon
Séjour de 2 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 1 avr. 2024
Great Thank you for the review, so glad you enjoyed it and hope that you can come visit us again very soon!
8/10 Bien
Darla
Voyage en famille
31 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Darla
Séjour de 2 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 1 avr. 2024
Thank you for staying with us and your review, we do appreciate your feedback and hope to see you again soon!
8/10 Bien
April
29 mars 2024
Les points forts : Propreté et personnel et service
April
Séjour de 4 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 1 avr. 2024
Thank you for the review, we appreciate your feedback, we will definitely pass this along to our Marketing team, sounds like it was a little too much!
10/10 Excellent
carlo, Redlands
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
carlo
Séjour de 3 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 29 mars 2024
Great! Thank you for the great review, hope to see you again very soon!
8/10 Bien
Raul
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raul
Séjour de 2 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 1 avr. 2024
Thank you we appreciate your review and hope to see you again soon!
10/10 Excellent
hang
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hang
Séjour de 15 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 1 avr. 2024
Awesome! Thank you, we appreciate your feedback and understand our off site parking is not the most convenient for everyone, unfortunately, being located so close to the lake really limits us with what we can have on site.
10/10 Excellent
Hugo Mickey
28 mars 2024
Hugo Mickey
Séjour de 1 nuit en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 28 mars 2024
Thank you so much for the great review, we appreciate the feedback and hope to see you again very soon!
10/10 Excellent
HILARY
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HILARY
Séjour de 2 nuits en mars 2024
Réponse de Lake Tahoe Resort Front Desk Team le 28 mars 2024
Thank you! So glad you enjoyed it, please come back again soon!