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Avis sur Emerald Bay Lodge

3.5 out of 5
Emerald Bay Lodge
735 Emerald Bay Road, South Lake Tahoe, CA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 76 avis sur 249." "
Note des voyageurs de 8 (Bien), d’après 46 avis sur 249." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 249." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 249." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 249." "

6,6/10

Propreté

7,0/10

Personnel et service

5,6/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

4/10 Médiocre

stéphane

Séjour de 1 nuit en juillet 2022

2/10 Horrible

JUSTIN

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The second I went into my room I saw a worm on my pillow. WiFi didn’t work and there were ants in the bed frame
Séjour de 2 nuits en mai 2024
Réponse de Trina le 26 mai 2024
We encourage all guest to check the room immediately.If I had saw such activity in the room, I would not have brought in my luggage. Also, I would have informed the front desk immediately. I would not have touched or removed anything. Many times, you never see one ant, you see an ant trail. We take pride in providing a clean and comfortable environment. Again, all guest who visits our property are informed to check the room upon entering; all of our guest can attest to it.

8/10 Bien

Ali

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds keeper was very responsible and fixed the heater very quickly.
Séjour de 1 nuit en mai 2024
Réponse de Trina le 20 mai 2024
Good day Ali,We appreciate your feedback.We are glad you allowed us the opportunity to address your concern so that your stay would be comfortable.Thanks again.

8/10 Bien

Ashish

Les points forts : Équipements
Avg old hotel. Shower is broken and 1 would encounter old woody smell on entrance. Heater too is way old fashioned.
Séjour de 2 nuits en mai 2024
Réponse de Trina le 20 mai 2024
Good day Ashish,We appreciate your feedback; however, it would have been more appreciated if you inform us of your issue with the shower and the smell of the room while onsite. We provide a contact phone number upon arrival so that guest can inform us of their concern.Thanks again for your feedback.

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Trina le 20 mai 2024
Good day Juan,We appreciate your feedback.We hope to see you again soon.Thanks again for staying with us.

4/10 Médiocre

Bruce, RENO

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No shades on windows in room I was given. No hot water.
Séjour de 1 nuit en avril 2024
Réponse de Trina le 8 avr. 2024
Good day Bruce,None of the rooms have shades, only blinds.We were unaware that the water was not hot; we encourage everyone to check the room immediately and share your issues and concerns so that it will be addressed prior to you leaving our establishment. We are available 24 hours to all of our guest; If anyone has an issue with your room at any time, we encourage you to call the number provided to you at check-in. If you do not inform us of the issue, we cannot address it.

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Na
Séjour de 1 nuit en avril 2024
Réponse de Trina le 8 avr. 2024
Thank Kevin.We hope to see you again soon.

8/10 Bien

seran

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You get what you pay for! Yes, the beds weren't the cleanest with a couple of hairs that we found in the sheets, but everything else was fine and clean. The manager was wonderful and so kind. The check in process was so easy. The heater worked well in heating our entire room too. Had a good experience!
Séjour de 1 nuit en mars 2024
Réponse de Trina le 8 avr. 2024
Thank you Seran.We are always looking for feedback and suggestions.We hope to see you again soon.

10/10 Excellent

Mario

Séjour de 1 nuit en mars 2024
Réponse de Trina le 24 avr. 2024
Thank you Mario.We hope to see you again soon.

10/10 Excellent

Ilia

Séjour de 1 nuit en mars 2024
Réponse de Trina le 24 avr. 2024
Thank you llia.We hope to see you again soon.

10/10 Excellent

Nicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was very pleasant and room is very clean.
Séjour de 1 nuit en mars 2024
Réponse de Trina le 8 avr. 2024
Thank you Nicki.We are always looking for feedback and suggestions.We hope to see you again soon.

8/10 Bien

Tien Hsing

Séjour de 1 nuit en mars 2024
Réponse de Trina le 8 avr. 2024
Thanks Tien Hsing.We hope to see you again soon.

6/10 Satisfaisant

James

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Could have been better although price was right.
Had to repair room wall heater myself to get any heat in room (found wire loose from circuit board). Fresh snow bombs kept dropping on roof from overhead tree boughs (very loud) all night long. Front desk not available by phone to check out in AM. Room was available on short notice at a very reasonable price. Probably a great place in summer but not during a heavy snowstorm. Room was clean and comfortable. Close to town.
Séjour de 1 nuit en février 2024
Réponse de Trina le 8 avr. 2024
Good day James,We welcome feedback and will address your concerns.Thanks again.

10/10 Excellent

Dustin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very kind receptionist.
Séjour de 1 nuit en février 2024
Réponse de Trina le 8 avr. 2024
Good day Dustin,Thank you.We hope to see you again soon.

2/10 Horrible

Angel

Séjour de 1 nuit en février 2024
Réponse de Trina le 8 avr. 2024
Good day Angel,We are available 24 hours to all of our guest; If anyone has an issue with your room at any time, we encourage you to call the number provided to you at check-in.

10/10 Excellent

Jorge

Séjour de 1 nuit en février 2024
Réponse de Trina le 8 avr. 2024
Good day Jorge,Thank you.We hope to see you again soon.

10/10 Excellent

Maria

Séjour de 1 nuit en février 2024
Réponse de Trina le 8 avr. 2024
Good day Maria,Thank you.We hope to see you again soon.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not what it seems.
I booked a room hoping to get at least a mini fridge, and a microwave, and was informed that I actually got the only room that didn’t have that. There was no cable or TV services, even tho there was a TV in the room. The floors were painfully cold and I couldn’t walk on the floor without slipper or shoes on. It was overall an underwhelming and disappointing experience.
Séjour de 3 nuits en février 2024
Réponse de Trina le 8 avr. 2024
Good day Anonymous,Our two beds and kitchenette rooms have midsize fridge and microwave. You reserved a Standard King room.All of our rooms are wood flooring, therefore it will be set to the temperature outside.We were unaware that your TV cable was unplugged; We encourage everyone to check the room immediately and share your issues and concerns so that it will be addressed prior to you leaving our establishment. If you do not inform us of the issue, we cannot address it. We are available 24 hours to all of our guest; If anyone has an issue at any time, we encourage you to call the number provided to you at check-in.

10/10 Excellent

Karen

Séjour de 1 nuit en février 2024
Réponse de Trina le 8 avr. 2024
Thank you Karen.We hope to see you again soon.

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté et personnel et service
Basic budget hotel with all the necessities.
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Sis

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Total regret on staying here. Unit was dirty and unsafe. Floors were dirty. All counters and table was not wiped down and the dishwasher had dirty dishes and food. There were a couple large stains on bedspread. The kicker was mouse droppings on the kitchen. That and exposed electrical outlet and no smoke alarm for a unit that had a stove. A terrible combination of dirty and uninhabitable. Would not recommend.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Reto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed a night for skiing. Large room with a separate small room for kitchenette, with coffee maker, fridge, microwave and sink.
Séjour de 1 nuit en janvier 2024
Réponse de Trina le 22 janv. 2024
Thank you for staying with the Emerald bay lodge, we are happy you enjoyed your stay, we look forward to seeing you again, thank you.

8/10 Bien

Emanuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a great place to stay druing the winter. Staff is very friendly and helpful. They are available around the clock. Great price. Its a basic room, so if you are on a budget i recommend coming here. The down side is how bright the lights are outside. Other than that its a great place
Séjour de 3 nuits en janvier 2024
Réponse de Trina le 22 janv. 2024
We are happy to hear you had a great stay, our rooms are small but cozy, our staff do there best to make every stay welcoming, thank you.

10/10 Excellent

Eliana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gray stay
Séjour de 1 nuit en janvier 2024
Réponse de Trina le 15 janv. 2024
Thank you for choosing the Emerald bay lodge, we look forward to seeing you again.

8/10 Bien

Juan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Staff was extremely helpful with any issues that raised. Slippers are a must, floor is a kinda stone tile and very cold.
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Phyllis

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de trina le 12 janv. 2024
Thank you for choosing the Emerald Bay, we work hard to make every guest stay as comfortable as possible, we look forward to your next stay, thank you.

10/10 Excellent

Jenna

Séjour de 1 nuit en décembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de trina le 12 janv. 2024
Thank you.

8/10 Bien

Jillian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a very lovely stay with my partner, very clean and cozy. Electric lock system does not seem the most secure for safety, could use a double lock.
Séjour de 1 nuit en janvier 2024

8/10 Bien

ashley

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Trina le 15 janv. 2024
Thank you.

4/10 Médiocre

Janette

Les points forts : Propreté et personnel et service
The staff were very nice and responsive. The rooms need updating. The bathroom is tiny. The blinds let in most of the light, making it daylight all night long. The walls are very thin; you can normal conversations.
Séjour de 2 nuits en décembre 2023
Réponse de Trina le 12 janv. 2024
we are still working on completing the final renovations, but yes our rooms are small but cozy, thank you for staying with us.

4/10 Médiocre

Anita

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

zhengfu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 2 nuits en décembre 2023
Réponse de trina le 12 janv. 2024
thank you.

6/10 Satisfaisant

Michael

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Kagan

Voyage en couple
Great service
Séjour de 1 nuit en novembre 2023
Réponse de Trina le 12 janv. 2024
thank you.

4/10 Médiocre

Deborah

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The reception was very nice and the property was clean. The room: hair in the shower, stained towels, lumpy (broken?) bed, no hooks in the bathroom for the towels and no closet or the ability to hang anything up; everything draped on a chair or dropped on the floor. Saw a receptacle for a smoke detector, but no detector was there. Very disappointing because the receptionist was really nice.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Maryana, Itasca

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rooms are not ready for anyone to stay. Our room smelled strongly of urine/mold/water damage, the bed sheets had dirt, the towels were stained, and the walls had holes in them. This place needs a lot of remodeling.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Benita

Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Rich

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Keep in mind what you are paying. It was easy check in. You should call in advance to verify details/amenities because we were expecting a mini fridge and microwave but was not there in our specific room. They were nice about our concerns and switched us to a room with those things but this room did not have any air conditioning. Heating and air con are either not provided or does not work well but again, remember what you are paying. Overall fine for staying. Oh and make sure you ask the floors mopped because they are so dirty.
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Milena

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Picked up key at lobby desk. No one here to greet you. Moved my stuff into the place. This one had a kitchen w oven , no oven sheets to bake my pizza. Bathroom ok. Missing hairdryer. Could use a better showerhead. All relatively clean and functional. Beds not to comfy... tv has big background noise. Next door easy to hear... Heater was from last century ... but replaced w new in no time super fast service! Morning... NO COFFEE inspite the kitchen !!! 😣 Maybe ill stay again maybe I'll try better!
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

christopher

Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023

8/10 Bien

Kayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

8/10 Bien

Elda

Séjour de 1 nuit en septembre 2023

2/10 Horrible

Silverio

Les points faibles : Propreté et personnel et service
Necesita más limpieza
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

scott

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Do your research. The staff was great. But these photos are a joke! The room was nothing like it looks and there was junk thrown all over in piles. The suite room we had was pretty mediocre at best.

10/10 Excellent

Rosabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
close proximity for activities. lots of options for restaurants. quiet. bathroom was small and needs renovation. bed was comfortable. spacious with kitchenette. easy parking. overall will come back and stay again.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Carlos

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Err
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Mary Joyce

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
DO NOT BOOK AT THIS HOTEL!!! ITS AN ABSOLUTE DISGRACE!!! IT SHOULDNT EVEN BE AVAILABLE ON EXPEDIA!!! MY FAMILY HAD TO EVACUATE WITH TBE AMOUNT OF SPIDERS AND ANTS IN THE ROOM!!! THE MOST HORRIBLE EXPERIENCE EVER!!! They need to shut it down and rebuild!!!
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Kathi

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023