Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

Good morning dear, We sincerely appreciate the time you have taken to share your experience of your recent stay at the Hotel... and we publicly apologize for the situation you have experienced. We have already taken the appropriate measures regarding the situation... I have also informed the corresponding department in which the situation is being evaluated to seek an immediate solution, we apologize in advance for the inconvenience caused, you can contact us directly for assistance and requirements As you know, this is a family hotel which is visited by clients from all over the world. It only remains for me to tell you that please give us the opportunity to serve you again

Bonjour cher, Nous apprécions sincèrement le temps que vous avez pris pour partager votre expérience de votre récent séjour à l'Hôtel... et nous nous excusons publiquement pour la situation que vous avez vécue. Nous avons déjà pris les mesures appropriées concernant la situation... J'ai également informé le service correspondant dans lequel la situation est en cours d'évaluation pour rechercher une solution immédiate, nous nous excusons par avance pour la gêne occasionnée, vous pouvez nous contacter directement pour obtenir de l'aide et Exigences Comme vous le savez, il s'agit d'un hôtel familial fréquenté par des clients du monde entier. Il ne me reste plus qu'à vous dire que s'il vous plaît, donnez-nous l'occasion de vous servir à nouveau

BUENO DIAS . Es un honor para nosotros saber que hemos superado sus expectativas. Agradecemos el tiempo dedicado a compartir su experiencia. esperamos que se ponga en contacto directos con nosotros para cualquier preguntas o requerimientos , un coordial saludos esperamos que tenga un feliz dias . att franklin del rosario guest service manager

Thank you so much for taking the time to write down your impressions of your stay here in Hotel….. We are glad you had a good time during your stay. Please feel free to visit us again anytime.

Gracias por preferirnos!!!

Gracias por Preferirnos!!

Thank you so much for this nice review. We are very happy you enjoyed your stay here in Hotel….. Please feel free to visit us again whenever you like. Best regards guest service franklin del rosati

Thank you so much for this nice review. We are very happy you enjoyed your stay here in Hotel….. Please feel free to visit us again whenever you like. Best regards

Thank you so much for this nice review. We are very happy you enjoyed your stay here in Hotel….. Please feel free to visit us again whenever you like. Best regards

Estimada Huesped Gracias por elegir Casa Marina Beach & Reef Resort para su estancia en nuestra ciudad.Nos complace saber que nuestro personal y la oferta gastronómica han sido de su agrado. La excelencia en el servicio y en la calidad de los alimentos son pilares fundamentales para nosotros Lamentamos los inconvenientes que menciona respecto a la limpieza y presencia de insectos en su habitación. nos esforzamos por mantener nuestras instalaciones en óptimas condiciones y tomaremos nota de su observación para seguir mejorando en este aspecto.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,

Estimada CarmenLe agradecemos mucho que se tome el tiempo para compartir esta opinión sobre su estancia en Casa Marina Reef & Beach.Agradecemos que nos haya traído estos temas a nuestra atención, ya que siempre estamos buscando oportunidades para abordar cualquier área de mejora y oportunidades de crecimiento. La retroalimentación de los huéspedes es vital, para que podamos proporcionar el mejor servicio , por lo tanto, hemos tomado nota de cada asunto que tenía y esta información se transmitirá al gerente involucrado para una revisión adicional, como la satisfacción de los huéspedes es nuestra máxima prioridad y lamentamos que nos quedamos cortos durante su estancia.Esperamos que no cierre sus puertas y que nos permita darle la bienvenida para demostrarle por qué somos los preferidos de muchos.Saludos.

Good morning, it is a pity! we would like you to give us the opportunity to know what happened to you, so that we can correct what according to your comment we failed.Thank you !

Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again.

Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again.

Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again.

Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again.

Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach