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Avis sur Viewline Resort Snowmass, Autograph Collection

4 out of 5
Viewline Resort Snowmass, Autograph Collection
100 Elbert Lane, Snowmass Village, CO

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 18 avis sur 51." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 51." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 51." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 51." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 51." "

8,0/10

Propreté

8,0/10

Personnel et service

8,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Danay, Miami

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Conveniente located. Friendly staff although rooms are not cleaned regularly.
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Danay,Thank you for choosing Viewline Resort Snowmass and sharing your review. While we are happy you enjoyed our convenient location and friendly staff, we are sorry you had a concern about the room being cleaned. Please know your comments are important to us and will be shared with the team to ensure we are always offering our best. We look forward to welcoming you back and impressing you even further.Kind Regards,Vince Vito – Director of Sales

8/10 Bien

Sanjukta

Séjour de 3 nuits en mars 2024

8/10 Bien

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
3 different elevators to get To my room. It was very confusing and the staff gave me a map. Why wasn't there someone from the staff available to escort me to my room knowing that there was NO EASY way to find my room?Other than that, the property is beautiful and clean.Staff very friendly..
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 16 mars 2024
Dear Christina,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff made you feel welcome and that you appreciated our clean rooms. However, we apologize for any confusion navigating the property, and we'll keep your comments in mind. If you're in the area again, we hope you'll come back to see us.Kind Regards,Vince Vito – Director of Sales

8/10 Bien

Ricardo

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Muy buen lugar y ubicación inmejorable. Solo no me agradó que el personal de limpieza de las habitaciones nunca en realidad limpiaron
Séjour de 5 nuits en février 2024
Réponse de General Manager le 3 mars 2024
Dear Ricardo,Thanks so much for your feedback. We're happy to hear you enjoyed our prime location and property. We also apologize for your disappointment with our housekeeping schedule, though kindly note that our front desk team is always on hand to assist should any concerns like this occur during a guest's stay. We're glad you had an overall positive experience and hope to welcome you back soon!Kind Regards,Vince Vito – Director of Sales

8/10 Bien

Stanislav

Séjour de 4 nuits en février 2024

10/10 Excellent

Alejandro

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024

2/10 Horrible

Austin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023

2/10 Horrible

eric

Voyage en famille
Les points faibles : Personnel et service et équipements
close to the slopes
Séjour de 6 nuits en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Eric,We are pleased you found our location convent and appreciate your feedback. However, we are concerned that your experience did not fully meet your expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,Vince Vito – Director of Sales

2/10 Horrible

deisy

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Batool

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Kerri D

The food was probably the worst I've ever had in all my hotel stays .
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 14 nov. 2023
Dear Kerri,Thank you for sharing your feedback. We're concerned about your dissatisfaction. Our team will look into this matter to ensure our culinary offerings meet the high standards our guests expect. We value your input and hope to provide a much better experience in the future.Kind Regards,Vince Vito – Director of Sales

8/10 Bien

Celeste

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

ELLEN

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I would sell this building to the city and use it for affordable housing. This would be a great placto house staff.
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 25 sept. 2023
Dear Ellen,Thank you for sharing your feedback with us. We sincerely apologize for your unsatisfactory experience. So we may better address specific issues, we encourage you to reach out to us with additional details. Your input is valued, and we look forward to hearing from you.Kind Regards,Vince Vito, Director of Sales & Marketing

10/10 Excellent

Evelyn

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were all very friendly and helpful. Our room on the third floor was clean and had a nice view. The transportation options were a plus and came in very handy for the Jazz Fest. We will definately return.
Séjour de 2 nuits en septembre 2023
Réponse de . le 5 sept. 2023
Thank you for your feedback, we appreciate and are glad to hear that you enjoyed your stay.

8/10 Bien

Jennifer

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Il oved the design of the hotel. The rooms were spacious and comfortable. Service in the bar/restaurant was slow but decent. The servers took my meal before I had finished which was disappointing and it took forever to get my bags, I had to ask 3 times. The shuttle to the music event was great!
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Wren, Glenwood Springs

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The lack of control of the air in the room is a massive issue. Had to ask repeatedly for the air to be shut off. The room was either an ice box or incredibly hot with no in between.
Séjour de 3 nuits en septembre 2023
Réponse de . le 5 sept. 2023
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns, and we are working on putting in measures to resolve them.

10/10 Excellent

Amy

Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
AC did not work. Staff was responsive but couldn’t get it fixed. Nothing significant was offered for the inconvenience.
Séjour de 1 nuit en septembre 2023
Réponse de . le 5 sept. 2023
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns, and we are working on putting in measures to resolve them.

8/10 Bien

Marco

Séjour de 1 nuit en août 2023
Réponse de . le 22 sept. 2023
Thank you

10/10 Excellent

Tzvi

Séjour de 1 nuit en août 2023
Réponse de . le 5 sept. 2023
Thank you

2/10 Horrible

Johnathan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Carolina Griffith le 1 août 2023
Dear Johnathan, Thank you so much for sharing your feedback with us. I am sorry that we were not able to meet your expectation at this time.Warm Regards,

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful
Many issues with this stay. Highlights include: hotels.com advertised a room with a view, when in fact that room type did not have a view option at all. No hand soap in entire hotel evidently, front desk suggested I get on a shuttle and buy some myself. Housekeeping replenished coffee supplies 1 time during 6 day stay. Didn't show up when requested. When towel replenish was requested they didn't show up so we had to use dirty towels that were on the floor. when they did show up, they found the tip but left without finishing the job. Loud leak noise from up above-not sure where. Outlets didn't work. Very convenient location, beautiful setting.
Séjour de 5 nuits en juillet 2023
Réponse de . le 24 juil. 2023
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns and we are working on putting in measures to resolve them.

10/10 Excellent

Uriel

Séjour de 1 nuit en juillet 2023
Réponse de Carolina Griffith le 18 juil. 2023
Uriel, Thank you so much for taking the time to let us know about your stay! We hope to host you again soon.Regards,

6/10 Satisfaisant

Cindy

Séjour de 5 nuits en juillet 2023
Réponse de . le 13 juil. 2023
Thank you for taking your time out to leave a review we truly appreciate it.

6/10 Satisfaisant

AMBER N., Spring

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en juillet 2023
Réponse de A le 7 juil. 2023
Thank you for taking the time out to leave a review, we would like to sincerely apologize for the issues and inconvenience you faced during your stay.

10/10 Excellent

Amber

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing start! Beautiful property! Water on each floor!
Séjour de 1 nuit en mai 2023
Réponse de A le 29 mai 2023
Thank you for taking the time out of your day to leave a review. We greatly appreciate it..

10/10 Excellent

helda

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recently had the pleasure of staying at the stunning hotel Viewpoint and would like to share my wonderful experience with you. From the moment I arrived at the hotel, I was greeted by the friendly and helpful staff who made me feel immediately welcome. The lobby was beautifully decorated and had a welcoming atmosphere that set the tone for the rest of my stay. The room was spacious, clean, and beautifully furnished with modern amenities. The bed was extremely comfortable, and I slept soundly every night of my stay. The bathroom was immaculate and had all the necessary toiletries and towels. The hotel's amenities were excellent, including a fitness center, spa, and pool. I especially enjoyed the delicious breakfast buffet that was included in my stay. The variety of food options was impressive, and everything was fresh and tasty. What really set this hotel apart, however, was the exceptional service provided by the staff. They were always willing to go above and beyond to ensure that my stay was enjoyable and comfortable. They were knowledgeable about the local area and offered excellent recommendations for restaurants and activities. Overall, I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay. The combination of beautiful decor, modern amenities, and exceptional service makes it a top choice for anyone visiting the area. Thank you to the staff for making my stay so memorable!
Séjour de 1 nuit en mars 2023
Réponse de . le 6 mars 2023
Thank you for sharing how much you enjoyed your stay at Viewline Resort Snowmass. It is fantastic to see that you were able to spend some time enjoying our on-site amenities and found our location convenient for exploring all the local area has to offer.

4/10 Médiocre

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
This is a great property, but just about every room doesn’t have proper working heaters. When you ring front desk, they send an engineer who says “I’ll have parts tomorrow, here is a space heater for the night”. Needless to say a space heater doesn’t work at 15f, nor is it safe. The next day, they come back “it’s a mess, it’ll be a few days, but the space heater will do”. Hang out at the front desk and you’ll hear the complaints and same “excuses/fake fixes”, time and time again. Please, fix this issue! People are paying $800 per night to wear their ski jackets to bed because it’s so darn cold!
Séjour de 5 nuits en février 2023
Réponse de . le 27 févr. 2023
I am truly sorry that your stay with us was not more pleasurable. We do hope to make it better for any possible future stay.

4/10 Médiocre

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I should not pay $1,000 a night for a room in Aspen and be woken up my first morning by a barking dog in the next room.
Séjour de 5 nuits en février 2023
Réponse de . le 20 févr. 2023
We are truly sorry about your experience with us.

8/10 Bien

Jack

Séjour de 2 nuits en janvier 2023
Réponse de A le 31 janv. 2023
Thank you

2/10 Horrible

Blanca I

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Book another hotel in aspen
We paid $1,200 for a night, ended up arriving to the hotel at 4:30am due to flights delayed, we ask for late check-out and was told that no availability. We ended up sleeping 3hours only because when we arrived our room had an envelope with another person’s name and the bathtub was clogged. They ended up changing us from room. We got the village view, not the mountain. Lots of light enters the room. Carpet floor and pillow shams were dirty. At around 9:30am drilling sounds of construction woke us up. Got a video of it, which I cannot upload. They don’t have valet, a $1,200 per night resort! From lobby to parking is a 10mins walk, walking on ice. Our experience was horrible. It’s a 2-3 star hotel. They charge too much for the room. We have previously stayed in 5 star hotels and it never compares to this.
Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 29 janv. 2023
Dear Blanca,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any confusion with your reservation as well as for any disappointment with the room's location and cleanliness. We'll pass your comments along to our staff for further review, and we hope you'll allow us another chance to impress you.Kind Regards,John Hearns – Director of Operations

2/10 Horrible

Stephen M

10/10 Excellent

Marina, van nuys

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement

10/10 Excellent

Mara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved our stay here! The location was next to the ski lifts and equipment rentals-making it fast and easy to get on the slopes. The restaurants and deck lounge have a wide selection and there was live music. Staff was very friendly and accommodating, and the spa was relaxing rejuvenating.
Réponse de General Manager le 5 janv. 2023
Dear Mara,Thank you for sharing how much you enjoyed your stay at Viewline Resort Snowmass. It is fantastic to see that you were able to spend some time enjoying our on-site amenities and found our location convenient for exploring all the local area has to offer. Our friendly staff looks forward to seeing you again soon!Kind Regards,John Hearns – Director of Operations

8/10 Bien

Reinaldo

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Viewline is an absolutely wonderful place to stay. The view is amazing and the staff is very courteous and very helpful.
Séjour de 4 nuits en novembre 2022

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our A/C didn’t work and it was very warm in our room. They brought us a fan.
Séjour de 3 nuits en octobre 2022
Réponse de Carolina Griffith le 28 oct. 2022
Dear David, Thank you so much for taking the time to let us know about your recent stay. We look forward on hosting you back, Warm Regards, Carolina Griffith Director of Front Office

8/10 Bien

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay plenty of restaurants in the mall area within walking distance
Séjour de 3 nuits en septembre 2022
Réponse de Carolina Griffith le 30 sept. 2022
Dear Michael, Thank you so much for taking the time to complete a review. We hope to see you again! Carolina Griffith

6/10 Satisfaisant

Charles

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
AC would not shut off, No top sheets on beds
Séjour de 2 nuits en septembre 2022
Réponse de General Manager le 28 sept. 2022
Dear Charles,Thank you for highlighting some aspects that we can improve. Please know that our team will discuss your comments to ensure that we are providing the most comfortable experience possible. We hope to provide you with a better stay in the future. Kind Regards,Craig A. WatermanGeneral Manager

8/10 Bien

Wendi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Snowmass Village Hotel
We had a wonderful family stay! The hotel was very kid friendly (1 & 4). They even received stuffed animals upon arrival. We parked in free parking, which was about 3-minute walk. Otherwise, valet is $50/night. Hotel was gorgeous! Shopping and restaurants on site! The downstairs restaurant did have slow service, and not enough staff. We walked to the the outside deck and gondola took you down to lower level village shopping.
Séjour de 1 nuit en septembre 2022
Réponse de General Manager le 21 sept. 2022
Thank you for taking the time to share your comments with us. We are thrilled to know that you thoroughly enjoyed your visit and appreciated our family atmosphere, beautiful facilities, and terrific dining and drinking options. It was a pleasure hosting you, and we hope to see you again in the future! Kind Regards,Craig A. WatermanGeneral Manager

4/10 Médiocre

ERIC, COLORADO SPRINGS

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I've stayed at this property several times and each time I thought "It has to be better than the last time." It never has been better. There is always a loud mechanical system noise in my room. I'm almost always given a room near the pool along with the loud guests who congregate there, this time at 2:00am. This visit, the staff didn't even enquire about my stay as I was checking out. They've apparently lost all concern about guest experience. Worst of all this visit was THE HIGHEST COST I've ever paid for a single night in a hotel anywhere, not just this one.
Séjour de 1 nuit en septembre 2022
Réponse de General Manager le 9 sept. 2022
Dear Eric,As a repeat guest, your feedback means all the more to us, and we truly regret that you have not enjoyed your visits with us. We always ask our guests to share their concerns while they're still on site, as this will allow us to take action and return them to a comfortable stay. Nevertheless, we will use your feedback to seize all opportunities for improvement. Kind Regards,Craig A. WatermanGeneral Manager

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shuttles for Festival
Séjour de 2 nuits en septembre 2022
Réponse de General Manager le 9 sept. 2022
Dear Michael,Being a part of your wonderful stay is the greatest compliment, and we are thrilled to hear that you had a great time with us at Viewline Resort Snowmass. Please come back soon for another fantastic experience. Kind Regards,Craig A. WatermanGeneral Manager

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel! Really enjoyed our stay
Séjour de 1 nuit en août 2022
Réponse de Carolina Griffith le 22 août 2022
Dear Nicole, Thank you so much for taking the time to write a nice comment, we appreciate your feedback. Please let us know if you are back in the are, we will love to host you again, Regards, Carolina Griffith Director of Front Office

8/10 Bien

Bradley

Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

WILLIAM

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Overpriced and Underdeveloped
Small hard beds. Broken ice maker. Loud air conditioning. Small balcony.
Séjour de 2 nuits en juillet 2022
Réponse de General Manager le 6 août 2022
Dear William, Thank you for sharing feedback about your recent stay at our resort. We're sorry our accommodations didn't meet your expectations. Your comments are important to us, and we will use them as we continually work to improve our facility. Given another opportunity, we hope we could host you for the experience you expected.

10/10 Excellent

Robert

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean room, comfortable bed, great bathroom, shower, etc. Friendly staff.
Séjour de 1 nuit en juillet 2022
Réponse de General Manager le 29 juil. 2022
Dear Robert, It was a joy having you as our guest at Viewline Resort Snowmass. We're so pleased you were impressed with our clean, comfortable accommodations and friendly service while you were here. Thank you very much for taking the time to share your thoughts, and we hope to welcome you back soon.

4/10 Médiocre

Pierre

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022

10/10 Excellent

SAMUEL

Séjour de 3 nuits en avril 2022