Piscine couverte, 2 piscines extérieures, parasols de plage
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Avis sur Hotel Ocelle Thermae & Spa - Adults Only

4 out of 5
Hotel Ocelle Thermae & Spa - Adults Only
Via XXV Aprile 1, 25019 Sirmione, Italy, Sirmione

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 112 avis sur 138." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 138." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 138." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 138." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 138." "

9,8/10

Propreté

9,6/10

Personnel et service

9,8/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

8/10 Bien

Pierre Olivier

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons beaucoup apprécié les piscines et le spa ainsi que la proximité de la ville L’odeur nous a déplu ainsi que la plage
Séjour de 1 nuit en août 2022
Réponse de The Management and all the Staff le 16 août 2022
Dear Mr Pierre Olivier; thank you for your beautiful review and first of all thank you to have been our guest. We are happy that your stay at our hotel was good. We inform you that access to the lake is always guaranteed but unfortunately the current meteorological situation in place throughout Italy has reduced the volume of water in the lake with an adjoining increase in algae. We guarantee and continue to carry out daily maintenance but unfortunately these are events that do not depend on us. We hope to welcome you soon. Kind regards,

10/10 Excellent

Jean-Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéalement situé, des équipements de qualité. La salle de bains est un peu exigu mais le confort des chambres est très bon. Petit déjeuner et service du lunch de qualité.
Séjour de 2 nuits en juin 2022
Réponse de The Management and all the Staff le 25 juin 2022
Dear Mr Jean-Paul, what a pleasure to read your review!! Really thank you! We are glad to see that all our efforts reach the hearts of our guests! We hope to see you soon as our pleasant guests, and in the meantime we wish you all the best! Best Regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le cadre est exceptionnel et l’hotel est à deux pas de la vieille ville.
Séjour de 2 nuits en avril 2019

10/10 Excellent

Régis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2018

10/10 Excellent

isabelle, jerusalem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un hôtel magnifique, un personnel adorable,une vue incroyable..... aucun point negatif que du bonheur
Séjour de 2 nuits en mai 2018

10/10 Excellent

Beverley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb - only criticism was cost of taxi to train station. The price stated on reception was 30 euros but when booking it was 45 euros. The staff are exceptional and facilities fab.
Séjour de 3 nuits en mai 2024
Réponse de The management and all the staff le 28 mai 2024
Dear Guest,We thank you for choosing to stay at our Hotel for your Italian holidays!We inform you that transfer rates change over the months, based on seasonality, probably for this reason you were offered a different rate; if you had reported it to the Receptionist Manager, we would have been responsible for modifying the cost.We hope to see you again in the future!Thank you & Goodbye.

10/10 Excellent

Ulf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de The management and all the staff le 24 mai 2024
Dear Ulf,Thank you for your review!We hope to host you in the future again.

10/10 Excellent

Dean Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Management and all the Staff le 14 mai 2024
Dear Mrs Dean,Thank you for your kind feedback!

10/10 Excellent

Jo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de The Management and all the Staff le 14 mai 2024
Dear Jo,Thank you for your feedback!Goodbye,

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es war ein sehr schönes Hotel, ich würde jederzeit wieder dort Urlaub machen.
Séjour de 3 nuits en avril 2024
Réponse de The management and all the staff le 4 mai 2024
Liebe Madame Michelle,Vielen Dank für die freundlichen Worte. Wir würden uns sehr freuen, Sie wieder bei Ocelle begrüßen zu dürfen.

10/10 Excellent

alison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful little spa hotel, close enough to the castle, staff couldn’t do enough for you. Good sized rooms, very comfy beds, stunning views from balcony. Great breakfast. Free bikes. Only slight negative was the aircon in the bedroom. Seemed to have a mind of its own and for the most part didnt work so could be quite uncomfortable at night. I did mention it on day one and I believe it was checked so not sure why it didn’t get better. The staff are so lovely you don’t like to complain and we got by with our own portable fan but would have struggled if the weather has been hotter
Séjour de 3 nuits en avril 2024
Réponse de The management and all the staff le 4 mai 2024
Dear Mrs. Alison,Thank you very much for your kind words, we are really happy that you enjoyed your stay and relaxed during the holiday. I am sorry for the problem you had with the air conditioning, but unfortunately in that period the town of Sirmione does not allow hotels to use it. As we are also an ECO-Hotel, we wanted to respect the rules given for the environment. Thank you again for your review, we will wait to welcome you again!Best Regards

10/10 Excellent

Susan

Séjour de 1 nuit en février 2024
Réponse de The management and all the staff le 9 avr. 2024
Dear Mrs Susan,Thank you for your feedback!We look forward to see you again!

10/10 Excellent

Jack

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property with great service right on Lake Garda. Onsite bar and restaurant with pleasant staff. Our room had a view of the lake and a nice balcony. Nice king size bed andy wide enjoyed the spa.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Andreas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The vacation was pretty nice, relaxes atmosphere and friendly staff. The room was perfect, furniture and bed. We will visit the hotel again!
Séjour de 3 nuits en octobre 2023
Réponse de The Management and all Staff le 30 oct. 2023
Dear Andreas,We thank you for these beautiful words, which in a few words summarize all the commitment that we put into the well-being of our guests every day in order to provide them with unforgettable moments! We appreciate your compliments and hope to welcome you back to our facility. In the meantime, we wish you a happy return home! Goodbye & thank you,

10/10 Excellent

Klaus

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ein wunderschönes Hotel zum Weiterempfehlen!
Séjour de 3 nuits en octobre 2023
Réponse de Das Management und alle Mitarbeiter. le 25 oct. 2023
Sehr geehrter Herr Kalus,Vielen Dank, dass Sie eine so schöne Bewertung geschrieben haben und sich entschieden haben, Ihren Urlaub in Sirmione bei uns zu verbringen!Wir freuen uns, dass Sie alle von uns angebotenen Dienstleistungen geschätzt haben, allen voran unsere privilegierte Lage direkt am See und in der Nähe des historischen Zentrums.Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen!Danke und tschüss

10/10 Excellent

Paola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice spa hotel nice beach and pool area
Séjour de 3 nuits en octobre 2023
Réponse de The Management and all Staff le 18 oct. 2023
Dear Mrs. Paola,Thank you very much for writing this beautiful review and for choosing to stay with us!We hope to welcome you again in the future.Thank you and Goodbye!

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anbefales
Veldig veldig bra hotell. Hyggelige mennesker og god service. Hyggelig atmosfære.
Séjour de 4 nuits en octobre 2023
Réponse de The Management and all Staff le 18 oct. 2023
Dear Mrs Kenneth,Thank you for taking the time to write such a beautiful feedback!We love to hear that you greatly appreciated the service that we offer, as well as our facilities and our special location in the heart of Sirmione.To know that we managed to offer you an unforgettable experience gives us the energy to keep going and keep doing better!We hope to welcome you again in the future and until then..Thank you and Goodbye!

10/10 Excellent

Louise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have just returned from a week at this property and the experience was nothing short of outstanding. The property is clean, well thought out and the staff simply fantastic. Would recommend and definitely intend to return.
Séjour de 7 nuits en octobre 2023
Réponse de The Management and all Staff le 17 oct. 2023
Dear Mrs Louise,Thank you for this lovely feedback and for choosing to stay with us! It is a pleasure to know that thanks to the kindness of our staff, our privileged location right on the lake and the facilities we offer, we have managed to offer you a unique and unforgettable experience. We hope to welcome you back soon for another relaxing holiday in Sirmione! Thank you and goodbye.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top
War alles bestens haben uns sehr wohl gefühlt. Gutes Frühstück jedoch Eur 22.-- pro Person einwenig zu hoch.
Séjour de 5 nuits en octobre 2023
Réponse de Das Management und alle Mitarbeiter. le 30 oct. 2023
Lieber Gast,Vielen Dank für Ihren Aufenthalt in unserem Hotel und für Ihre Bewertung. Wir schätzen Ihre Worte und hören aufmerksam auf alle Ratschläge unserer Gäste, um uns immer weiter zu verbessern.Wir wünschen Ihnen einen schönen Tag und hoffen, Sie in Zukunft wiederzusehen!Danke&Auf Wiedersehen,

10/10 Excellent

Molly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de The Management and all Staff le 6 oct. 2023
Thank you for your kind review! We hope to welcome you again in the future.

10/10 Excellent

Andreas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kurzparadies
Traumhaft schönes Hotel Toller Pool
Séjour de 4 nuits en septembre 2023
Réponse de The Management and all Staff le 6 oct. 2023
Thank you for your kind review!We hope to welcome you again in the future!

8/10 Bien

Bruce, Sammamish

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean facilities, parking in site. Nice spa area and beach area on lake Garda. Room is tight with luggage in the room. Nice sized bathroom. Well appointed eating area for breakfast.
Séjour de 2 nuits en septembre 2023
Réponse de The Management and all Staff le 2 oct. 2023
Dear Mrs Bruce,Thank you for taking the time to write such a beautiful review!We love to hear that you greatly appreciated the service that we offer, as well as our facilities and our special location in the heart of Sirmione.To know that we managed to offer you an unforgettable experience gives us the energy to keep going and keep doing better!We hope to welcome you again in the future and until thenThank you and Goodbye!

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The thermal spa and entire spa experience was amazed. I haven’t been so relaxed in years. Can’t wait to come back
Séjour de 2 nuits en septembre 2023
Réponse de The Management and all Staff le 2 oct. 2023
Dear Mr Peter,Thank you for writing such a beautiful and detailed review!It was a pleasure for us to have you as our guests and we are delighted to hear that our efforts to make your stay perfect and relaxing reached you. Thank you once again for the wonderful compliments, they will give us the enegy and enthusiasm to keep doing better for our lovely guests.We hope to welcome you again in the future!Thank you and Goodbye!

10/10 Excellent

Simone

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de The Management and all Staff le 26 sept. 2023
Dear Mrs Simone,Thank you for choosing to stay with us for a relaxing vacation in Sirmione!We hope to welcome you back soon!Thank you and Goodbye

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend
Beautiful hotel, fab poolside area, spotless, very professional staff. Only downside was the beasic classic bedroom is extremely small and cramped and the sun loungers on the promenade, (as in photos)are €25 per day extra. There are plenty of other sunloungers free at the pool
Séjour de 7 nuits en septembre 2023
Réponse de The Management and all Staff le 26 sept. 2023
Dear Mrs Angela,Thank you for your beautifiul review and for choosing out hotel for a stay in total relaxation!It is a pleasure to know that you mainly appreciated the availability of the staff who are always available to ensure that our guests' stay is unforgettable!The structure offers different types of rooms, even larger than the classic one which is 15m2, therefore, should you have the pleasure of coming to visit us again, we are available to help you choose a better room.We hope to welcome you back soon!Thank you & Goodbye

10/10 Excellent

Colin

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything worked !
Séjour de 10 nuits en septembre 2023
Réponse de The Management le 14 sept. 2023
Dear Mr. Colin,Thank you for choosing to stay with us for a relaxing vacation in Sirmione!We hope to welcome you back soon!Thank you and GoodbyeThe Management and all the staff

8/10 Bien

Taj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didnt like the smell around thermal pool.smelt of blocked gutters Nor are there any dinner options but its walking distant to all local restaurants
Séjour de 2 nuits en août 2023
Réponse de The Management le 3 sept. 2023
Dear Mr. Taj,Thank you for your review and for choosing to stay with us!The smell you felt was the sulphur from the thermal water, which has world renowned soothing, decongesting and anti-inflammatory properties.The thermal water is one of our strong suits and why a lot of our guests choose us.We hope to welcome you again in the future!Thank you and GoodbyeThe Management and all the Staff

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were incredibly kind and welcoming. Our room was clean and the hotel was very quiet. The pools were lovely. I would definitely return again. I was sad to leave such a beautiful place.
Séjour de 4 nuits en août 2023
Réponse de The Management le 30 août 2023
Dear Mrs. Pamela,Thank you very much for writing this beautiful review and for choosing to stay with us!We hope to welcome you again in the future.Thank you and GoodbyeThe Management and all the Staff

10/10 Excellent

Dr. Lothar de

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was fabulous. Super service. All perfect. Highly recommend
Séjour de 7 nuits en août 2023
Réponse de The Management le 25 août 2023
Dear Mr. Lothar,Thank you for your kind review and for choosing o stay with us!We hope to welcome you again in the future!Thank you and GoodbyeThe Management and all the Staff

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had such a lovely stay here the staff were so lovely & helpful we would definitely come back.
Séjour de 4 nuits en juillet 2023
Réponse de The Management le 23 juil. 2023
Dear Sharon,Thank you for your kind review! We are happy to hear that you enjoyed your stay with us and we hope to welcome you again in the furure!Thank you and GoodbyeThe Management and all the staff

10/10 Excellent

Koni

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel has an incredible. The Thermal pool and the Spa are for those seek wellness, The surroundings are beautiful with Garda lakes, mountains and greens. The challenge is that this areas are so popular, massive people are on the streets. The staff were impeccable and we enjoyed the services. Will return.
Séjour de 7 nuits en juillet 2023
Réponse de The Management le 23 juil. 2023
Dear Mr. Koni,Thank you for writing this beautiful review and for choosing to stay with us for your stay in Sirmione!We work hard to offer our guests an unforgettable experience and we are proud to see that we managed to do so for you as well.We hope to welcome you again in the future!Thank you and Goodbyethe Management and all the Staff

10/10 Excellent

Casey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel - beautiful lakefront property, awesome breakfast buffet, nice rooms, great service.
Séjour de 2 nuits en juin 2023
Réponse de The management and all the staff le 4 juil. 2023
Dear Mrs. Casey,Thank you very muche for the kind words. Hope to see you again for another relaxing holiday!The management and all the staff.

10/10 Excellent

Brad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de The management and all the staff le 24 juin 2023
Thank you!

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing and Beautiful Escape
Although our stay was short, it was exceptionally nice. The staff was incredibly friendly and helpful the entire time. From fantastic dinner recommendations to other details it made our trip!
Séjour de 3 nuits en juin 2023
Réponse de The management and all the staff le 24 juin 2023
Dear Mr. Daniel,Thank you very much for compliments! We are always really happy to make your holidays unforgettable, and maybe give you the hint to come back for a longer time next holidays. Thanks again.

10/10 Excellent

Eirik

Séjour de 7 nuits en juin 2023
Réponse de The management and all the staff le 24 juin 2023
Thank you!

8/10 Bien

Maximilian

Séjour de 5 nuits en mai 2023
Réponse de The management and all the staff le 24 juin 2023
Thank you!

10/10 Excellent

Katerina

Séjour de 1 nuit en mai 2023
Réponse de The management and all the staff le 24 juin 2023
Thank you!

8/10 Bien

Niv

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is clean and good same as the room. Better to invest more and take a junior suite to the lake. Nice privet beach. Parking cost 12 euros a night
Séjour de 3 nuits en mai 2023
Réponse de The Management and all Staff le 29 mai 2023
Dear Niv, It's a pleasure to read your wonderful review! We sincerely thank you for your wonderful compliments, especially for appreciating our staff who strive every day to ensure that our guests' stay is perfect. We hope to welcome you back soon! Thanks and Goodbye,

8/10 Bien

Binakumari

Les points forts : Propreté et personnel et service
Pros: clean rooms, great location, short walk from Sirmione old town, great room with view of the lake (junior suite), very friendly staff, great spa, fantastic location. Cons: lunch and dinner options extremely limited. Would benefit from having a wider menu, especially for vegetarians. Although staff are very friendly and helpful, crossed wires on whether water and teas are included/complimentary (conflicting information from staff at desk) which became very frustrating, especially at check out. Really bad sewer/drainage smell in the pool and around the hotel (especially at breakfast) and in the shower within the room and balcony. Very off putting. Breakfast could be a lot better - not enough choice for milks etc and need to ask for plant based milks (happy to ask but no idea this was an option as no notes anywhere). During the same trip, we had stayed at a 3* hotel in Verona and the breakfast was a lot better - more choice in all areas. Overall a great hotel, especially as the staff are so friendly but for the amount you pay to stay there, I don’t think it’s worth the money given the cons.
Séjour de 4 nuits en mai 2023
Réponse de The Management le 16 mai 2023
Dear Mr. Binakumari,Thank you for your review and for choosing to stay with us!We are sorry that you found the smell unpleasant, but it was most likely the smell of the precious thermal salsobromoiodic water of Sirmione which is renowned for its health properties.Regarding the breakfast, we are sorry you were not informed that we can offer any type of milk upon request and that you did not find our wide selection of homemade products satisfactory.We always strive to improve so that we can offer the best experience to our guests.We hope to welcome you again in the future as our guest!Thank you and GoodbyeThe Management and all the staff

10/10 Excellent

Liliana, Austin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love our experience. Staff was great! We will come back.
Séjour de 2 nuits en mai 2023
Réponse de The Management le 15 mai 2023
Dear Mrs. Liliana,Thank you for your beautiful review!We are happy that you enjoyed your stay and we hope to welcome you back again in the future!Thank you and GoodbyeThe Management and all the Staff

10/10 Excellent

Edoardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wow!
Séjour de 1 nuit en mai 2023
Réponse de The Management le 8 mai 2023
Thank you for your kind review and for choosing to stay with us!We hope to welcome you again in the future.Thank you and GoodbyeThe Management and all the Staff

10/10 Excellent

chiara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
posizione ottima subito fuori dal centro storico. Hotel che dispone di spa con ottimo accesso senza prenotazione libero (non l’abbiamo trovata affolata). Camera ampia e disponibilità di parcheggio. Uniche pecche se vogliamo trovarle: spa nei feriali aperta solo dalle 15:30; camera dove manca un bollitore. Purtroppo la zona di Sirmione da bonificare dalle zanzare davvero troppe per esser solo aprile!
Séjour de 2 nuits en avril 2023
Réponse de The Management le 27 avr. 2023
Gentile Sig.ra Chiara,La ringraziamo per la Sua recensione e soprattutto per averci scelto per il Suo soggiorno a Sirmione!Siamo felici di vedere che tutti i nostri sforzi raggiungono il cuore dei nostri ospiti. I complimenti ci ispirano entusiasmo e le critiche ci aiutano ad impegnarci per migliorare, affinché la soddisfazione dei nostri ospiti possa andare sempre oltre le aspettative. Speriamo di rivedervi presto come nostri graditi ospiti, e nel frattempo vi auguriamo tutto il meglio!Grazie e ArrivederciLa Direzione e tutto lo Staff

10/10 Excellent

Meshal, MANAMA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect in every since 10/10
Séjour de 2 nuits en avril 2023
Réponse de The Management le 27 avr. 2023
Dear Mr. Meshal,Thank you for your beautiful review and for choosing to stay with us!We hope to welcome you again in the future and until then,Thank you and GoodbyeThe Management and all the Staff

10/10 Excellent

Katarina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2023
Réponse de The Management and all Staff le 3 mai 2023
Thank you for your kind review!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ambiente
Gemuetlich erholsam und exklusiv.
Séjour de 2 nuits en avril 2023
Réponse de The management le 13 avr. 2023
Lieber Gast,Vielen Dank für Ihre Bewertung und dass Sie sich entschieden haben, bei uns einen erholsamen Aufenthalt in Sirmione zu verbringen!Wir hoffen, Sie in Zukunft und bis dahin wieder bei uns begrüßen zu dürfenDanke und Auf WiedersehenDas Management und alle Staff

10/10 Excellent

Fabrizio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel muito bem posicionado com apago termal de altíssimo nível. Achamos muito caro o estacionamento já que as tarifas do hotel já são de padrão muito alto.
Séjour de 1 nuit en avril 2023
Réponse de The management le 13 avr. 2023
Dear Guest,Thank you for your review and for choosing to stay with us!We are glad that you appreciated our thermal water pool and treatments, world-renowned for its benefits.We hope to welcome you again in the future!Thank You and GoodbyeThe Management and all the Staff

10/10 Excellent

Teddy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay!! Keep the good work
Séjour de 1 nuit en mars 2023
Réponse de The Management le 3 avr. 2023
Dear Mr. Teddy,It is a pleaure for us to read your beautiful review! Thank you for choosing to spend with us a relaxing vacation in the wonderful Sirmione.We hope to welcome you again soon!Thank you and GoodbyeThe Management and all the Staff

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hands down the best hotel I have stayed at. Amazing service from the concierge, dining staff, and spa. Special shoutout to Gerardo and Beatrice for making our time memorable. We will be returning and recommending to all friends and family.
Séjour de 3 nuits en mars 2023
Réponse de The management le 21 mars 2023
Dear Mr. Burns,It is a pleasure to read your beautiful review and we thank you for choosing to stay with us!We work hard to make sure our guests have an unforgettable experience in our hotel and we are happy that we managed to do so for you.We hope to welcome you again in the future!Thank you and goodbyeThe management and all the staff

8/10 Bien

Deborah, Glendale

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with friendly, helpful staff. Beautiful location. Comfortable but tiny rooms.
Réponse de The management le 10 nov. 2022
Dear Mrs. Brandt,Thank you for your review and above all thank you for choosing us. Compliments inspire us with enthusiasm and criticism helps us grow. We will strive to improve so that the satisfaction of our guests can always go beyond expectations.We hope to welcome you back soon!

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely Property!
Séjour de 2 nuits en octobre 2022
Réponse de La Direzione le 31 oct. 2022
Dear Mr Mateusz Wencel,Thank you for your review.We hope to see you soon as our pleasant guests, and in the meantime we wish you all the best!Best Regards