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Avis sur V Hotel Lavender

4 out of 5
V Hotel Lavender
70 Jellicoe Road, Singapore

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 284 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 388 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 186 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 90 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1006." "

7,6/10

Propreté

7,8/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Ivan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel singapour V Lavender
Sejour a singapour entre amis l’hotel est propre et pratique
Séjour de 1 nuit en février 2020
Réponse de Ms Nurul le 15 févr. 2020
Thank you for your review! We hope to look forward to welcome you again in the near future!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Poor checking experience. Employees not helping finding solution for easy problem and when you provide the solution asking them to take care of your jet lag partner for 20 min, they ignore it and let her fall asleep in the lobby, without even offering water. Other employees do not say hello/ thank you and block the elevator for their own use (once your in it)
Séjour de 1 nuit en janvier 2020
Réponse de yu ming le 7 janv. 2020
Thank you for taking your time writing us a review regarding your recent stay. We apologize that we did not live up to your expectation. Please be assured what describe is definitely not our usual standards nor the service we strive to provide. Your feedback will be pass down to relevant departments as we look to improve on our service delivery. We do hope you would choose us again for us to provide you with an improved experience in the near future.

6/10 Satisfaisant

V

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Moyenau vus des tarif
La chambre très petite, surtout ne fait pas comme moi ne pas regarder la propreté sous le lit...
Séjour de 4 nuits en décembre 2019
Réponse de yu ming le 4 janv. 2020
Thank you for taking the time to provide your valuable feedback. We want you to know that we value your comments and will work towards improving our service standards.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel Personnel très compétent Prix très raisonnable Merci beaucoup
Séjour de 1 nuit en novembre 2019
Réponse de yu ming le 4 déc. 2019
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel, personnel accueillant et compétent. Merci
Séjour de 3 nuits en novembre 2019
Réponse de yu ming le 3 déc. 2019
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

4/10 Médiocre

N

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cigrette smoke smelling
The room was smelling cigarette smoke horribly. I could not sleep and woke up with headaches and nausea. Rooms are really noisy and breakfast is really weak. Despite good location of the hotel I will certainly never go back. For the same price you have much nicer hotel, maybe less stars but better services.
Séjour de 6 nuits en octobre 2019
Réponse de yu ming le 27 oct. 2019
I am disappointed to learn about the challenges you faced during your stay here. I would like to assure you that your comments have been shared with the relevant departments and we would review ways to improve our product and service touch points. I hope to have the opportunity to welcome you back to V Hotel Lavender in the future for a more successful experience and to enjoy more of what our property has to offer.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Établissement correct, au dessus de la ligne verte du métro direct avec l’aéroport à environ 20mn ce qui est très appréciable. Cependant la propreté n’était pas au rendez vous au regard du prix, plus de 100€, par nuit. Fourmis, cheveux dans la salle de bain, douche, sur les serviettes et également draps tachés et pas « impeccable ». Le petit déjeuné n’est pas commode avec nos coutumes, alors certes il y a du choix mais pour les habitués du breakfast typiquement asiatique, nouilles, haricots rouges... nous avions des corn flecks nature et du pain de mie. Sinon le personnel est très agréable nous sommes tombés sur des gens top !
Séjour de 2 nuits en juin 2019
Réponse de yu ming le 12 juin 2019
Thank you for your review. We have taken note of your comments regarding our hotel breakfast and will review for further improvement.

8/10 Bien

Neivi

Les points forts : Propreté
Everything was good except the bathroom smells really bad they came and did something only good for a couple of days then the smell came back
Séjour de 11 nuits en mai 2024
Réponse de Yu Ming le 25 mai 2024
Thank you for your feedback. We apologize for the inconvenience with the bathroom smell. We'll investigate further to ensure this issue is resolved permanently. We appreciate your understanding and hope to welcome you back for a better experience.

6/10 Satisfaisant

Stefan

Direkt an der Metrostation. Alles in der Nähe, Supermarkt, Food Court.
Séjour de 3 nuits en mars 2024
Réponse de Yu Ming le 25 mai 2024
We are glad you like our hotel location and we look forward to welcome you back again for an improved experience

8/10 Bien

Ryosuke

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Yu Ming le 25 mai 2024
Thank you for your positive rating

4/10 Médiocre

YURIE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
お湯が出ない。廊下の音が丸聞こえで騒がしい。部屋のトイレから水漏れ。寝るだけだと思えば耐えられるが、快適とは言い難い。
Séjour de 2 nuits en avril 2024
Réponse de Yu Ming le 13 mai 2024
We apologize for the inconvenience you experienced. We'll address the hot water, noise, and leak issues to ensure a more comfortable stay for our guests. Thank you for your feedback.

8/10 Bien

Fai Suen

Séjour de 3 nuits en avril 2024
Réponse de Yu Ming le 25 mai 2024
Thank you for your positive rating

8/10 Bien

SERINO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
立地がよく食べ物なども困りませんでした。
Séjour de 2 nuits en mai 2024
Réponse de Yu Ming le 13 mai 2024
We're glad you enjoyed our convenient location and had no trouble finding food. Thank you for your feedback!

10/10 Excellent

Richard

Voyage en famille
Les points forts : Équipements
We have stayed here 3 times now and like the hotel very much. We like the proximity to the MRT. The property is very clean. We liked our room and the pool area. The wifi is great.
Séjour de 3 nuits en avril 2024
Réponse de Yu MIng le 13 mai 2024
Thank you for your continued support and feedback! We're delighted to hear that you've enjoyed your stays with us. We're glad you appreciate our proximity to the MRT, cleanliness, room, pool area, and the quality of our WiFi. We look forward to welcoming you back for your next visit!

10/10 Excellent

Benyawan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ห้องพักดี สถานที่สะดวก อาจมีกลิ่นห้องน้ำบ้างในช่วงแรก หากปรับปรุงตรงนี้ได้จะดีเลิศค่ะ
Séjour de 3 nuits en avril 2024
Réponse de Yu Ming le 13 mai 2024
Thank you for your feedback! We're glad you found the rooms comfortable and our location convenient. We'll work on improving any bathroom odors for a better experience.

10/10 Excellent

Ching Hsiang

Séjour de 5 nuits en avril 2024
Réponse de Yu Ming le 28 avr. 2024
Thank you for your full score rating! Look forward to welcome you back again soon!

6/10 Satisfaisant

Roshinne

Séjour de 2 nuits en avril 2024
Réponse de Yu Ming le 28 avr. 2024
Thank you for your positive rating

6/10 Satisfaisant

Bin, Eden Prairie

Voyage en famille
Les points forts : Propreté et personnel et service
Good location right on MRT but small rooms. There are good food options right outside the hotel.
Séjour de 1 nuit en avril 2024
Réponse de Yu Ming le 28 avr. 2024
We are glad you enjoyed our hotel location and had a overall pleasant stay. We look forward to welcome you back again soon

6/10 Satisfaisant

Eileen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to MRT
Séjour de 3 nuits en avril 2024
Réponse de Yu Ming le 24 avr. 2024
Thank you for your review. We are delighted you enjoyed our hotel location and we look forward to welcome you back again soon

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty good except for a very small standing shower
Séjour de 2 nuits en décembre 2023
Réponse de Yu Ming le 24 avr. 2024
We are glad you had an overall pleasant stay with us and we look forward to welcome you back again soon

6/10 Satisfaisant

CHEN

Voyage en groupe
The rooms were sprayed with a kind of pungent chemical smell, and it was very unpleasant.
Séjour de 2 nuits en avril 2024
Réponse de Yu Ming le 21 avr. 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the smell in your room. Please rest assured that we take guest feedback seriously, and we will investigate this matter further to ensure that our rooms meet the highest standards of cleanliness and comfort. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to contact us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Bien

Yuvaraj

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Breakfast spread is not great, can improve
Séjour de 5 nuits en avril 2024
Réponse de Yu Ming le 12 avr. 2024
Thank you for your review. We have taken note of your comments and will review for future improvements. We hope to welcome you back for an improved experience in the near future

4/10 Médiocre

Taryn

Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Yu Ming le 12 avr. 2024
We apologize that we did not meet your expectation during your recent stay. Should there be any issues you may wish to highlight, please do contact hotel directly so that we may look at it and address them.

8/10 Bien

Markus

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lifts are totally over crowded with the need to wait 10min. Breakfast ist not worth the 15SGD. Pool ist very nice with offered Pool towels. Try to get a room away from the lift.
Séjour de 3 nuits en mars 2024
Réponse de Yu Ming le 1 avr. 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

6/10 Satisfaisant

Jiranut, Bangkok

Les points forts : Équipements
Hotel location may seem away from city center but still very easy to access to underground train or MRT. The hotel condition is fair, though looks dated but still function and acceptable clean; suitable for a traveller who spends most time out from the room. Wi-Fi is available in the room for free with separate SSID and password this is nice for a little extra security; Wi-Fi speed is fine. I like the power outlet next to the bed which may be very important now a day for people who like to scroll social media before sleep or reach out the first thing in the morning.
Séjour de 2 nuits en mars 2024
Réponse de yu ming le 1 avr. 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Satisfaisant

Sato

Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Yu ing le 1 avr. 2024
Thank you for your rating, please do not hesitate to contact us if you require any assistance or need to highlight any issues to us.

6/10 Satisfaisant

TOSHIYASU

Séjour de 4 nuits en mars 2024
Réponse de Yu Ming le 1 avr. 2024
Thank you for your rating, please do not hesitate to contact us if you require any assistance or need to highlight any issues to us.

8/10 Bien

Katrina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel while not fancy was comfortable and clean. It was very conveniently located close to MRT and a variety of food options.
Séjour de 5 nuits en mars 2024
Réponse de Yu Ming le 1 avr. 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Bien

Siwoo

Séjour de 4 nuits en mars 2024
Réponse de Yu Ming le 9 avr. 2024
Thank you for your positive rating

2/10 Horrible

Yolanda

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The ONLY good thing about this hotel is the location! The room was smelly, the pillow cover was dirty with stains, the toilet smelled like sewage, and some spots on the ceiling were cover with mold.
Réponse de yu ming le 1 avr. 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Bridget

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed here for one night & it was great. Very helpful staff & nice room. There was a taxi outside for us at 4:45am ready to take us to the airport! Highly recommend
Séjour de 1 nuit en mars 2024
Réponse de Yu Ming le 16 mars 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

4/10 Médiocre

TAT

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They don't have enough staff and facilities to handle travellers. = Waiting, waiting and waiting. Air circulation is not good. Air conditioning is not cold enough in the room. Convenient, it locates right on top of MRT.
Séjour de 2 nuits en mars 2024
Réponse de Yu Ming le 16 mars 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Your comments regarding the wait times, air circulation, and the effectiveness of our air conditioning system have been duly noted.We understand the importance of providing efficient service and a comfortable environment for our guests, and it's disappointing to hear that we fell short in meeting your expectations in these areas. We are actively reviewing our staffing levels and facilities to ensure that we can better accommodate our guests, especially during busy periods.We appreciate your positive note about our convenient location atop the MRT, and we're glad to hear that it was advantageous for your travels.Your feedback is invaluable to us as we strive to continually improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

10/10 Excellent

Sheryl Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Yu Ming le 16 mars 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Ratna

Séjour de 2 nuits en février 2024
Réponse de Yu Ming le 1 avr. 2024
Thank you for your rating, please do not hesitate to contact us if you require any assistance or need to highlight any issues to us.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Yu Ming le 22 févr. 2024
Thank you for your full score rating!

8/10 Bien

Lai Ling

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and convenience,next to Lavender MRT
Séjour de 3 nuits en février 2024
Réponse de Yu Ming le 22 févr. 2024
We are delighted you had a pleasant stay with us and we look forward to welcome you back again soon

10/10 Excellent

Mitsuo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
行動するのに便利なホテル
ラベンダー駅地上に出て徒歩1分でホテル着｡暑い国なので助かります。ファーストフードはホテル出て1分以内で、歩き回らず直ぐ食べれます。ただエレベーターが6基あるのに時間が掛かるのが難点｡便利なのでリピートしてもいいホテルです。
Séjour de 1 nuit en février 2024
Réponse de Yu Ming le 15 févr. 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Okay but I was expecting better
I was expecting better based on the price. Room was super small, it was impossible to open two suitcases at the same time. There were some minor stains in the towels. Location is okay. Very close to MRT. Check in took forever.
Séjour de 1 nuit en février 2024
Réponse de Yu Ming le 15 févr. 2024
Thank you for your review. Please accept my apology for any shortfalls in service delivery during your stay with us. We will look into the issues highlighted and review for future improvements. We do hope to be given the opportunity for us to provide you with an improved experience in the near future.

10/10 Excellent

Boisie

Voyage en couple
Les points forts : Équipements
Great location nice & clean hotel
Séjour de 2 nuits en février 2024
Réponse de Yu Ming le 14 févr. 2024
Thank you for your lovely review look forward to welcome you back again soon

10/10 Excellent

Pradip

Voyage en famille
Washroom didn’t have enough air circulation so it was smell
Séjour de 3 nuits en décembre 2023
Réponse de Yu Ming le 13 févr. 2024
We are glad to know that you had an overall pleasant stay with us and we look forward to welcome you back again soon

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I was pleased to get a late checkout but it’s a huge hotel so you can’t expect personal service.
Séjour de 1 nuit en février 2024
Réponse de Yu Ming le 13 févr. 2024
We are glad to know that you had an overall pleasant stay with us and we look forward to welcome you back again soon

10/10 Excellent

Yoshinori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Yu Ming le 22 févr. 2024
Thank you for your full score rating!

8/10 Bien

Lily, San Leandro

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Pretty old hotel, overall cleaniness good, but room had an old moldy smell.
Séjour de 1 nuit en février 2024
Réponse de Yu Ming le 13 févr. 2024
We are glad to know that you had an overall pleasant stay with us and we look forward to welcome you back again soon

8/10 Bien

Lucas

Les points forts : Propreté et personnel et service
The staff gave excellent services. Manager extended our checkout time by 2 hours; without additional charges; n allowed us to catch in one more site.
Séjour de 2 nuits en février 2024
Réponse de Yu Ming le 13 févr. 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Small, but Comfortable.
V Hotel Lavender is a great hotel in a great location. The rooms are a bit on the small side, but they are clean and the bed was comfortable. Access to transit was great (plenty of bus stops and MRT access at the hotel). There are plenty of food options close by as well. We would stay here again.
Séjour de 3 nuits en janvier 2024
Réponse de Yu Ming le 7 févr. 2024
We are delighted you enjoyed your stay with us and we look forward to welcome you back again soon

10/10 Excellent

Djoko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Yu MIng le 13 févr. 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

6/10 Satisfaisant

Pavan Kumar

Les points forts : Propreté
location is convenient, but not the standards definitely not worth 3 star rated hotel
Séjour de 1 nuit en janvier 2024
Réponse de Yu Ming le 5 févr. 2024
We are glad you had an overall pleasant stay with us and we look forward to welcome you back again for an even better experience

10/10 Excellent

Christian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
relativ zentrale Lage - vernünftiges Preis - Leistungsverhältnis zum Zeitpunkt der Buchung
Séjour de 1 nuit en janvier 2024
Réponse de Yu Ming le 3 févr. 2024
Thank you for your lovely review! We look forward to welcome you back again soon

10/10 Excellent

DAIKI

Séjour de 2 nuits en janvier 2024
Réponse de Yu Ming le 5 févr. 2024
Thank you for your full score rating!

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en janvier 2024
Réponse de yu ming le 3 févr. 2024
Thank you for your positive rating. We look forward to welcome you back again soon