Stayed in Room 170.
1. Front reception staff very overworked. Two to three staff, management needs to increase headcount especially on PH and eve of PH, they are unable to deliver the hospitality service that Sofitel stands for.
Management can clearly do more and better.
Also, front desk gentleman should understand that when I decided to speak with you in English i/o Mandarin, you should catch the drift and not continue to speak in the language that you are comfortable with.
Can definitely do better.
2. Room clearly very worn. Mattress exceptionally soft and very used and worn, didn't like it. Bathroom occasionally had sewage Smell.
Bathtub had water leaking out, not sure where it had come from but thankfully we didnt use it.
WC had no water bidet, very very backwards. Inexpensive yet they don't have it.
The mosaic tiles in the shower area had dislodged from the floor. Another example of poor maintenance.
The dolphin that was glued against the glass panel poorly done with the dry glue residue on the glass and no one bothers to fix it. Very unsightly and unsanitary.
It is still sticky, wonder what is housekeeping and the team doing.
The telephone to call room service is not wiped properly as there is saliva smell from the last user.
Honestly, these are basic things that can be fixed easily but the management not doing anything shows this is cashcow. Paying almost $600plus for this, nah, definitely not worth it. hospitality lacking. Room very very worn. HardandSoftware fail.
