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Avis sur Pan Pacific Serviced Suites Orchard, Singapore

5 out of 5
Pan Pacific Serviced Suites Orchard, Singapore
96 Somerset Road, Singapore

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 56 avis sur 74." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 74." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 74." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 74." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 74." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Florent, Aix-en-Provence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel pour séjour 10 jours
Très bonne expérience en suite Executive 1 chambre, chambre spacieuse, personnel agréable, petit déjeuner plus que correct (inclus dans le tarif de la chambre) et équipements agréables (notamment l'espace spa intérieur et la salle de gym, ainsi que la living room au 11ème étage avec billard et fauteuils de massage). La piscine extérieur est moins intéressante, car l'eau est plutôt fraîche, mais reste utilisable. Globalement un hôtel offrant un bon rapport qualité/prix pour un séjour de moyenne durée (10 jours pour moi) à Singapour.
Réponse de Adib le 4 nov. 2016
Dear Florent Thank you for your feedback sharing with fellow travelers on your experience. We are glad you enjoyed your stay and recommend us.

10/10 Excellent

Sibo, Wheelers Hill

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 6 nuits en mai 2024
Réponse de Roberto Loveranes le 22 mai 2024
Dear Sibo,We are delighted that you enjoyed your stay with us and thank you for giving us a superb rating. We truly appreciate your time in sharing your feedback and for choosing Pan Pacific Serviced Suites Orchard, Singapore.Sincerely Yours,Roberto LoveranesGuest Relations Manager

8/10 Bien

Tsz Kwan Phoebe

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A great location which is easily assessible to public transport and shops. Supporting staffs are very nice, but sorry to say that staffs in the reception are cold and not very helpful.
Séjour de 7 nuits en février 2024
Réponse de Alan Kenyon le 7 mars 2024
Dear Phoebe,Thank you for taking the time to share this review with us. Kindly rest assured that your feedback and experience will be shared with the respective department where the necessary improvements to our service standards will be made. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore.Sincerely YoursAlan KenyonDirector of Operations

8/10 Bien

Andrew

Séjour de 14 nuits en octobre 2022

10/10 Excellent

Soo Thiam

Séjour de 15 nuits en juin 2022
Réponse de Alan Kenyon le 18 juil. 2022
Dear Soo Thiam, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Stay Safe and Keep Healthy Alan Kenyon Director of Operations

10/10 Excellent

David

Séjour de 12 nuits en mai 2022
Réponse de Alan Kenyon le 24 mai 2022
Dear David, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 12 nuits en juin 2020
Réponse de Alan Kenyon le 20 juil. 2020
Thank you for your wonderful rating. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

8/10 Bien

jorma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2020
Réponse de Alan Kenyon le 11 févr. 2020
Dear Jorma, Thank you for your kind review and we are looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Alan Kenyon Director of Operations

6/10 Satisfaisant

DARREN

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room condition is old.
Séjour de 12 nuits en janvier 2020
Réponse de Alan Kenyon le 29 janv. 2020
Dear Darren, Thank you for your kind feedback. The property is in its 11 years and have plan to refurbish all the apartments in 2020. We hope we can welcome you back once the transformation is completed.

8/10 Bien

Bev

Les points forts : Propreté, personnel et service, confort de la chambre
Perfect location
We stayed here for 8 nights. We have been to Singapore a number of times but this is the first time staying at Pan pacific Serviced Suites, Orchard. The location for us was perfect. We were close to restaurants and shops and close proximity to Raffles etc. We booked a one bedroom executive Suite. The room was comfortable and had everything we needed. It is great to have a washing machine and dryer. The suite is looking a little tired but still comfortable nonetheless. The staff were friendly and helpful. We will certainly stay here again.
Séjour de 6 nuits en décembre 2019
Réponse de Alan Kenyon le 29 janv. 2020
Dear Ben, Thank you for your kind review. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future.

10/10 Excellent

Mr.Black, Fort Washington, MD

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is quite great! The hotel is located in one of the best spots, close to tons of shopping and eateries. The transit system is next door, so navigating is quite simple.
Séjour de 6 nuits en octobre 2019
Réponse de Alan Kenyon le 31 oct. 2019
Dear Mr. Black, Thank you for your perfect rating. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

10/10 Excellent

Paul

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Definitely worth a stay
Stay was fantastic, great room and breakfast was excellent. Only minor grumble was room cleaning was very average and the wet bath mat was folded and put back for reuse when I had left them out to be replaced but that didn’t detract from our stay.
Séjour de 11 nuits en septembre 2019
Réponse de Alan le 1 oct. 2019
Dear Paul, Many thanks for your kind and generous review. We have highlighted your comment to our housekeeping department. We hope to see you back in Pan Pacific Serviced Suites Orchard, Singapore soon. Alan Kenyon Director of Operations

6/10 Satisfaisant

S.G, Houston

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The breakfast is of low quality to say the least. The lack of western breakfast portions is non-existent. I understand this SE Asia, but essentially every hotel on orchard road DOES have western breakfast portions in the mornings.
Séjour de 6 nuits en septembre 2019
Réponse de Alan le 1 oct. 2019
Dear S.G, Thank you for your candid review and will share your feedback with our department in charge. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service, nice breakfast, very comfortable suite
Séjour de 7 nuits en septembre 2019
Réponse de Alan Kenyon le 30 sept. 2019
Thank you for your great review. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location for transport network, places to eat and drink, and in the heart of orchard street. Amenities were good, room was excellent, although breakfast was a bit poor. Overall very good, would go back.
Séjour de 6 nuits en septembre 2019
Réponse de Alan Kenyon le 30 sept. 2019
Thank you for your candid feedback. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore Alan Kenyon Director of Operations

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best breakfast ever! Straight to the point menu always start the day right. As thats one decision making down . Thank you! Jeep it up!
Séjour de 9 nuits en août 2019
Réponse de Alan Kenyon le 25 sept. 2019
Thank you for your positive comments and trust you have a enjoyable stay with us. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Warmest regard, Alan Kenyon Director of Operations

10/10 Excellent

james

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
High standard apart hotel
Great location next to Somerset MRT, all staff really helpful, very comfortable and everything I needed for a 6 night stay. Only think to watch out for is the free breakfast and room service is not provided on Sundays and public holidays, my trip coincided with 2 public holidays, lots of options nearby and obviously you can do your own in the Kitchenette.
Séjour de 6 nuits en août 2019
Réponse de Alan le 20 août 2019
Dear James, Thank you for the great review! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards, Alan Kenyon Director of Operations

10/10 Excellent

Voyageur vérifié

Séjour de 18 nuits en juillet 2019
Réponse de alan le 20 août 2019
Thank you for your great review and looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Warmest regards Alan Kenyon Director of Operations

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Could be better
Generally everything was ok. The bathroom especially the shower cubicle are quite small. The bed was incredibly hard. The washer dryer broke on Friday although maintenance attended Saturday morning a new machine could not be sourced until Saturday evening. Unfortunately the replacement machine also did not work. We checked out on the Monday the washing machine situation had still not be rectified. No mention of this when we checked out.
Séjour de 7 nuits en juillet 2019
Réponse de Alan Kenyon le 7 août 2019
Thank you for giving us your candid feedback. Our apologies for your disappointing experience. We will continue to work hard to deliver the quality and services to you and all our guests. Looking forward in welcoming you back to a better memorable stay experience in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 14 nuits en juin 2019
Réponse de Alan Kenyon le 7 août 2019
We are delighted to receive your prefect score. Looking forward in welcoming back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en juin 2019
Réponse de Andrew Yee le 4 juil. 2019
Thank you for your feeback. Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juin 2019
Réponse de Andrew Yee le 4 juil. 2019
Thank you for your positive feedback. Andrew Yee General Manager

6/10 Satisfaisant

JILL

Les points faibles : Infrastructures et conditions de l’hébergement
Quiet. Good location. But rooms are dark and need to be remodeled.
Séjour de 7 nuits en mai 2019
Réponse de Andrew Yee le 12 juin 2019
thank you for your feedback. We will be embarking on a refurbishment program from November onwards. Your feedback on the rooms interior will certainly be taken into consideration.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Great location, conveniently right next to the MTR (metro) and shopping centre. Decent gym and great lap pool, super breakfast staff, and good size rooms. However, inconsistent cleaning (no cleaning on Sundays, serious problem with drain flies - hundreds of them in bathroom) and unacceptable maintenance schedule (cleaner literally came any time between 9am and 5pm, and unable to schedule work in room for two days, as cable replacement service was scheduled at an unspecified time slot). Disappointing.
Séjour de 6 nuits en mai 2019
Réponse de AndrewYee le 17 mai 2019
Dear Resident, Thank you for taking the time to share your feedback. We appreciate your compliments of our staff, location and facilities. We regret and apologise for the drain flies issue. Our Housekeeping/Pest Control are looking into this. Our serviced apartments do not provide breakfast and housekeeping services on Sundays and Public Holidays. This is indicated in all booking platforms. If need be, residents can arrange with us on a specific time for Housekeeping services within their work hours. Likewise, we welcome residents' request to arrange with us for a specific timing to do the wiring work during the 2 days window period. We apologise if this was not communicated clearly. We hope to welcome you back to our serviced suites very soon! Warmest regards Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business trip
I stayed there for business for 2 weeks. Place is located very central and only a minute walk from Somerset MRT station.
Séjour de 11 nuits en avril 2019
Réponse de AndrewYee le 6 mai 2019
Thank you for your feedback. We are glad you had a great stay and look forward to seeing you again very soon.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic location for our Singapore holiday. Next to MRT, shops, restaurants and attractions. The Executive Suite was ideal for our needs. The pool and hydrotherapy suite were much used by ourselves. Breakfasts are of a high standard and the staff were outstanding. Highly recommended.
Séjour de 8 nuits en avril 2019
Réponse de Andrew Yee le 6 mai 2019
Dear Guest, Thank you for the great review of our serviced suites! Our location as you had rightly pointed out is one of the top favourites among our residents. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Séjour de 7 nuits en avril 2019
Réponse de Andrew Yee le 2 mai 2019
Thank you for your feedback. We are glad of your positive experience staying in our serviced suites. We look forward to seeing you again very soon. Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location at the Orchard road. 10-15 minutes by taxi to all places worth visiting. Very nice setup - kitchen is fully equipped with all you might need. Great personnel - caring and attentive. The only thing which was not right is a leaking kitchen water tap - but it did not spoil anything.
Séjour de 6 nuits en avril 2019
Réponse de Andrew Yee le 2 mai 2019
Thank you for your great feedback on our serviced suites ! We are glad you had a pleasant stay and look forward to seeing you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our king serviced suite was fabulous for a weeks stay. The property had a perfect central location, close to shops, transport and places of interest. Breakfast had an array of great choices and staff were very friendly and helpful. Eggs cooked to your order! Rooms were spotless and serviced everyday except Sunday as per description. Complementary room snacks and plenty of bottled water provided daily. Laundry facilities included in room or dry cleaning at a fee. Amenities were fabulous - pool in a shady spot was so refreshing, pool towels provided, steam room, gym, Jacuzzi tubs, separate lounge area upstairs to relax, read, complete with computers and massage chairs. Free tea and coffee 24/7. Highly recommend this property!
Séjour de 6 nuits en mars 2019
Réponse de AndrewYee le 18 mars 2019
Dear Sandra, Thank you for the great review of our serviced suites! We appreciate your detailed desciption of our facilities, amenities and recognition of our staff. Thank you for your recommendation. Warmest regards Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2019
Réponse de Andrew Yee le 9 avr. 2019
Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like their high interests on meeting all your needs and make your stay convenient and pleasant.
Séjour de 9 nuits en janvier 2019
Réponse de Andrew le 11 févr. 2019
Dear Guest, Thank you for the compliments! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en janvier 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Cafeteria closed on Sunday morning, no explanation
Room needs to be updated, the ceiling tiles were worn out and some part was broken. The room was spacious compared to other hotels in Singapore. It is suitable for long term stays (over 2 weeks) as it is serviced residence. During my stay, the service came twice a week and changed the bed sheets at that time. The room I booked priced in for breakfast but on Sunday the cafeteria was closed and no one at the front was available to explain why the cafeteria was closed so I had to run outside to get breakfast before going off to my next meeting. This was not expected and caused some disruptions during my stay here. The pool was decent and hardly anyone used it. The gym was adequately stocked.
Séjour de 9 nuits en janvier 2019
Réponse de Andrew Yee le 7 févr. 2019
Thank you for your feedback. We are sorry it caused some disruption during your stay. Breakfast is complimentary for all in-house residents and we do not serve breakfast on Sundays and Public Holidays. This is mentioned in all the booking platforms, and also on checkin and in the key card folder. We are thankful for your feedback and will continue to inform our Front Office to make this known again for all arriving residents.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2019
Réponse de Andrew Yee le 23 janv. 2019
Thank you for your great review of our serviced suites. We appreciate your feedback and hope to see you again soon. Andrew Yee General Manager

10/10 Excellent

Bays, California, US

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff is really nice. Clean, comfortable, and convenience. I have no complaint. Will stay there again.
Séjour de 9 nuits en décembre 2018
Réponse de Andrew le 3 janv. 2019
Thank you for your great review of our serviced suites. We appreciate your compliments of our staff. Warmest regards Andrew Yee General Manager

6/10 Satisfaisant

min

Voyage en famille, Voyage d’affaires
It’s little different in terms of the picture on the web site.
Séjour de 8 nuits en décembre 2018
Réponse de Andrew le 5 janv. 2019
Dear min Thank you for taking the time to share your feedback. We want to assure you in no way will we mis-represent our pictures. If there were any errors, we certainly would correct them. We hope you will consider to stay with us again. Warmest regards Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2018
Réponse de Andrew Yee le 29 nov. 2018
Thank you for the great review of our serviced suites! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Dallas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location for a visit to Singapore
First visit to Singapore. This location was perfect. There is shopping and dining that are very convenient, literally connected to hotel. Lucy was very friendly and provided excellent customer service.
Séjour de 9 nuits en novembre 2018
Réponse de Andrew Yee le 29 nov. 2018
We are glad your first visit to Singapore is positive. And so is your stay with us. Thank you for your feedback and compliments of our staff Lucy. Warmest regards Andrew Yee General Manager

8/10 Bien

Veronica

All is well except that there’s not enough hot water for the bath.
Séjour de 8 nuits en novembre 2018
Réponse de Andrew Yee le 29 nov. 2018
Dear Veronica, Thank you for the great review of our serviced suites! We noted your comments and will see how we can improve on this. All our apartments are equipped with individual hot water storage tanks and the heater switch must be switched on about 30 minutes before use. We appreciate your feedback and am glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Jagz, Australia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location being along Orchard Road, a few minutes to the Metro and rooms, service and staff
Séjour de 8 nuits en octobre 2018
Réponse de Andrew Yee le 7 nov. 2018
Dear Jagz Thank you for the great review of our serviced suites. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The location of the property is perfect in terms of shopping, eateries and other entertainment. The hotel is very nice and the the breakfast option is a nice addition. The appliances such as the washer/dryer combo were not easy to operate. Also, upon check-in, someone should explain their energy-saving issues in the unit such as the need to flip a switch to get hot water and the other measures they have.
Séjour de 6 nuits en octobre 2018
Réponse de Andrew Yee le 29 oct. 2018
Dear Guest We appreciate your feedback. We are now in the midst of re-doing our apartments compendium - your suggestion is very timely. We are looking at putting this into our compendium besides explaining on check in. We are glad you enjoyed your stay with us and we look forward to seeing you again soon. Warmest regards Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to MRT station Amazing breakfast Right off Orchard and all the malls
Séjour de 11 nuits en septembre 2018
Réponse de Andrew Yee le 17 janv. 2019
Dear Guest, We appreciate your great review of our serviced suites! We are indeed just 1-2 mins walk to the Somerset MRT Station. Situated right in the heart of Orchard Road, this is city living at its best. We are glad you like our continental buffet breakfast with local dishes and made to order selections. Thank you and hope to see you again very soon. Warmest regards, Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Feeling of being at home
Fantastic location and friendly service. Hope to be back again.
Séjour de 6 nuits en septembre 2018
Réponse de Andrew Yee le 27 sept. 2018
Dear Guest, We appreciate your great review of our serviced suites! We are indeed just 1-2 mins walk to the Somerset MRT Station. Situated right in the heart of Orchard Road, this is city living at its best. Thank you and we hope to see you again very soon. Warmest regards, Andrew Yee General Manager

10/10 Excellent

Voyageur vérifié

Perfect Location!!
Location is superb!! Friendly service. Awesome breakfast. Living Room on 11th floor was just perfect, area where we can relax while enjoying Singapore view. We stayed almost 1 week, and they made us enjoy our stay in Singapore in best possible way.
Séjour de 6 nuits en août 2018
Réponse de Andrew Yee le 29 août 2018
We are grateful for your feedback. Thank you. And glad you had an enjoyable stay in our serviced suites. We look forward to seeing you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Stay!
Great hotel in an excellent location close to shops and the very important MRT. We had a great stay in a Premier Room - very comfortable with great breakfast and daily make up of your room. Very happy with our stay and will call in again next time we are in Singapore!
Séjour de 7 nuits en juillet 2018
Réponse de Andrew Yee le 14 juil. 2018
Thank you for the great review of our serviced suites ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Yours Andrew Yee General Manager

10/10 Excellent

garry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great hotel
great location very central to the Somerset metro and bus lines near Orchard Road. It was easy to get to the hotel via public transport. We took the 36 bus from the airport which took us directly to outside the hotel. It was very clean, and the service was excellent with the rooms being attended to daily, except for Sunday and public holidays. The staff at the front desk were very helpful and always willing to help in any way that they could. Breakfast was available daily except for Sunday and public holidays. Again the staff were lovely, friendly and willing to out of their way to accommodate. The variety was quite good and always fresh. The only negative thing was that the bed was VERY hard, it took a little time to get used to, but that is just personal preference, otherwise everything was great. Would highly recommend and stay there again
Séjour de 8 nuits en juin 2018
Réponse de Andrew Yee, General Manager le 12 juil. 2018
Dear garry Thank you for your feedback. We appreciate the details on your stay experience here and am glad your experience was positive. For hard beds, we could always put on a softer mattress topper. We appreciate your recommendation and look forward to seeing you once again soon.

10/10 Excellent

Sabina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juin 2018
Réponse de Andrew Yee le 18 juin 2018
Dear Sabina, Thank you for the great review of our serviced suites. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Yours Andrew Yee General Manager

10/10 Excellent

Carly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Great, clean, modern apartments in an ideal location. Loved the welcome gift hamper on arrival. Breakfast was also fantastic.
Réponse de Andrew Yee le 10 mai 2018
Dear Carly We are glad you enjoyed your stay. We appreciate your feedback and compliments. Thank you. Andrew Yee Geenral Manager

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre
Booked 7 nights to stay In a suite unfortunately I am very disappointed. Firstly the worst breakfast, only had bread, eggs, potato gems and some chicken nuggets. Definitely expected more from a 5 star hotel. Website should update their information to say there are absolutely no smoking rooms. Rooms weren’t cleaned properly when we walked in and swimming pool is really small. Best bit is the location as it’s only a few minute walk to orchard road. Other than that it was an utter disappointment.
Réponse de Andrew Yee le 3 mai 2018
Dear Valued Guest Thank you for taking the time to share your feedback. While I wish you had a better experience in our serviced suites, it is feedback like this that we learn from and use to improve. We appreciate that you like our location and apologise that your rooms were not cleaned properly. And thank you too for highlighting the website did not indicate no smoking inside the apartments. Our continental buffet breakfast with local dishes and made to order selections comprise also the cold selection like cheeses, cold cuts, juices, milks, cereals, all types of eggs and ala carte selections including salmon and bagel, eggs benedict, oatmeal, waffles all cooked to order. Our hot dishes varieties changes on a daily basis too. With only 126 apartments, there are also other facilities available besides our lap swimming pool, like our Gymnasium, Hydrotherapeutic Spa, Living Room, Pacific Lounge for our residents usage. My team and I are sorry for not meeting your expectation and hope you can renew your experience with us again. Andrew Yee General Manager

10/10 Excellent

Dominik, Düsseldorf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toller Aufenthalt im Zentrum von Singapur
Wir waren 10 Tage in Singapur und waren von der Stadt und den Menschen dort begeistert. Eine so saubere und gut organisierte Stadt haben wir noch nie gesehen. Phantastisches U-Bahn System und zudem sehr günstig. Viele Attraktionen in der Stadt, deren Besuch sich unbedingt lohnt, wie z.B. Aquarium, Insel Santosa, Botanischer Garten und noch einges mehr.
Séjour de 10 nuits en janvier 2018
Réponse de Andrew Yee le 30 janv. 2018
Dear Dominik Thank you for the great review of our serviced suites and of Singapore. We appreciate your feedback and look forward to seeing you once again. Andrew Yee General Manager