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Avis sur JetQuay Suites

3 out of 5
JetQuay Suites
60 Airport Blvd, Singapore

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 9 avis sur 31." "
Note des voyageurs de 8 (Bien), d’après 12 avis sur 31." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 31." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 31." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 31." "

8,2/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

litia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de JetQuay Reservations le 10 janv. 2020
Dear Litia, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

2/10 Horrible

Shenghan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de JetQuay Reservations le 10 janv. 2020
Dear Shenghan, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

6/10 Satisfaisant

Stuart

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de JetQuay Reservations le 10 janv. 2020
Dear Stuart, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient and suited the purpose. Was nice to sleep in a real bed between 2 long flights. The food was great too. Excellent value.
Séjour de 1 nuit en octobre 2019
Réponse de JetQuay Reservations le 23 oct. 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The breakfast was good, a little disappointed that they didn’t have any drivers available to pick me up at my terminal but understandable since it was so late at night.
Séjour de 1 nuit en octobre 2019
Réponse de JetQuay Reservations le 23 oct. 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

10/10 Excellent

Katarina, wien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, friendly staff
Forthcoming staff, very good service
Séjour de 1 nuit en septembre 2019
Réponse de JetQuay Reservations le 23 oct. 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

8/10 Bien

pmpm

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
出発便の為の利用であれば、空港から歩いて入れませんので、電話する必要があります。そうすると車で迎えに来てくれます。
Séjour de 1 nuit en août 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I couldn’t find the hotel. It’s difficult to find the place for travelers.
Séjour de 1 nuit en août 2019
Réponse de JetQuay Reservations le 21 août 2019
Dear Guest, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en août 2019
Réponse de JetQuay Reservations le 21 août 2019
Dear Guest, Thank you for your valuable review relating to your stay with us. We look forward to seeing you again at JetQuay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was excellent! A concern I saw come up in some other reviews was that it’s hard to find the property. If you go to any information desk at changi airport (granted you’re flying into Singapore) they’ll arrange for a pickup service which was very helpful especially since I was checking in late at 3:30 AM. If you’re able to call the hotel yourself I’m sure they’d handle it. The staff were so professional, they even offer a wake up service. There’s a spacious workspace lounge alongside the regular lounge with plenty of comfortable chairs, tables and TVs. I enjoyed the complimentary breakfast. I don’t ever even write reviews but my experience was so great. Thanks so much!
Séjour de 1 nuit en juillet 2019
Réponse de JetQuay Reservations le 7 août 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
Booked for a night only to find out they charge in blocks of 6 hours. Complete scam. This was in the fine print not on the cover page.
Séjour de 1 nuit en juillet 2019
Réponse de JetQuay Reservations le 22 juil. 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. Please kindly be advised that there are two room options available on Expedia Booking site - "Single Nap Room - Max 6 Hours Stay, Meal included" and "Single Nap Room - Meal included". Thank you.

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I order an over night stay which said from the 17th-18th for$80. I arrive there and they say I can only stay 6 hours max unless I pay another $80 or I get kicked out at 9pm. So I ended up paying $160 for 12 hours in a little box room which now lead me to the time of 3am in the morning where I’d have to pay even extra $$$ to stay until 5:30am when I needed to leave.
Séjour de 1 nuit en juillet 2019
Réponse de JetQuay Reservations le 22 juil. 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. Please kindly be advised that there are two room options available on Expedia Booking site - "Single Nap Room - Max 6 Hours Stay, Meal included" and "Single Nap Room - Meal included". The details of the configuration and size of the room can viewed under "More details" tab for each room type. Thank you.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Séjour de 1 nuit en juillet 2019
Réponse de JetQuay Reservations le 15 juil. 2019
Thank you for staying with us! We appreciate your kind feedback and will continue to strive our best to deliver exceptional service to all our guests. We hope to see you again at JetQuay.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very difficult to find by foot. I had a 24 hour layover in Singapore and thus was too early to check in to my next flight. As a result I was not able to access the property from within arrivals/transfers. Accessing the property from the outside by foot was difficult and involved me walking across two car parks at night and then crossing a busy street without a sidewalk or proper crossing. I wish this complication had been made clear prior to me booking. I also wish the instructions for accessing the property had been more straightforward. That being said the property itself was very nice and I have no complaints about my stay once I was actually able to find the place ...
Séjour de 1 nuit en juin 2019
Réponse de JetQuay Reservations le 4 juil. 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Dear Sir, Actually I cannot reach to hotel by taxi. Two taxi drivers do not know the hotel JetQuay. Finally I asked the Airport information people to help. They are very much kind and they called JetQuay and I can reach by hotel car. regards, T.Oike
Séjour de 1 nuit en juin 2019
Réponse de JetQuay Reservations le 4 juil. 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was exceptional. They picked me up from the airport to the hotel on my arrival and sent me to the airport on my departure in a Mercedes Benz. Free and great breakfast. The hotel employees were very helpful. They answered all my questions.
Séjour de 1 nuit en mai 2019
Réponse de JetQuay Reservations le 4 juin 2019
Dear Guest, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
入り口のセキュリティでジェットキースイーツを予約している旨告げてもなかなか入れてもらえなかった。 室内もバスルームも鍵が壊れていた。
Séjour de 1 nuit en mai 2019
Réponse de JetQuay Reservations le 31 mai 2019
Hi there, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en avril 2019
Réponse de JetQuay Reservations le 27 mai 2019
Thank you for staying with us!

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en avril 2019
Réponse de JetQuay Reservations le 18 avr. 2019
Thank you for staying with us!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nap time break
Although a little hard to find the place is quiet amd simple, just whats needed for a short nap & refresh
Séjour de 1 nuit en mars 2019
Réponse de JetQuay Reservations le 18 avr. 2019
Thank you for staying with us! We will work on it to ensure our guests' experience will be elevated. We hope to see you again at JetQuay. Have a safe trip home!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The hotel was quiet, friendly staff who went above and beyond. The service attendant Jay Van Bay gave us a 5 star service from the beginning to the end of our stay. The shower facility is a shared bathroom. Towels are not available in the shower and must request for towel at the front desk.
Séjour de 1 nuit en février 2019
Réponse de JetQuay Reservations le 18 avr. 2019
Thank you for staying with us! We appreciate your kind feedback and will continue to strive our best to deliver exceptional service to all our guests. We hope to see you again at JetQuay.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2019
Réponse de JetQuay Reservations le 18 avr. 2019
Thank you for staying with us!

6/10 Satisfaisant

MAYUMI

Les points forts : Propreté et personnel et service
CIPターミナルの施設を、経験してみるのもいいかも
早朝のフライトだったので仮眠をとるため利用しました。空港のインフォメーションで､CIPターミナルへの行き方を尋ねたら、一般旅客が利用しない特殊なターミナルのせいか、スタッフが電話で迎えを頼んでくれました。ホテルの人が車で迎えに来てくれましたが、歩くには少し遠いようです。6時間食事付きプランでしたが、チェックアウト後食事してもいいとの事。部屋はコンパクトで仮眠をとるには充分でしたが、冷房が強過ぎでした。共用のバスルームも冷房が強く、ドライヤーがなかったので、寒がりの人は要注意です。仮眠後､部屋が寒過ぎたので､早めにチェックアウトして､ラウンジで食事してゆっくりしていたら、「タクシー呼びますか?」と尋ねられました。チェックアウト後はあまりゆっくりしない方がいいようです(笑) 帰りも車で送ってくれたので､仮眠して食事もついて､豪華な雰囲気だし、他の空港ホテルより割安....と思えば、利用価値はあるかもしれません。
Séjour de 1 nuit en mars 2019
Réponse de JetQuay Reservations le 13 mars 2019
こんにちは Mayumi, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2019
Réponse de JetQuay Reservations le 18 avr. 2019
Thank you for staying with us!

2/10 Horrible

JoeMaze, albany

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
tiny rooms - almost like cubicle no in room bathroom facilities and this was not highlighted difficult to access. theres no way of getting from the terminal to the CIP complex where the property is. as it is secured within a guarded complex
Séjour de 1 nuit en mars 2019
Réponse de JetQuay Reservations le 15 mars 2019
Dear JoeMaze, Thank you for your valuable feedback relating to your stay with us and we apologize for your experience. Just to highlight, the information can be found under Room Amenities and Hotel Policies. Rest assured that your helpful comments are much appreciated. We look forward to seeing you again at JetQuay.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019
Réponse de JetQuay Reservations le 18 avr. 2019
Thank you for staying with us!

6/10 Satisfaisant

KENTARO

I don’t use again
There is no picking up service unless I sent a massage to Hotel. And Entrance was closed, I disappointed.
Séjour de 1 nuit en février 2019
Réponse de JetQuay Reservations le 27 févr. 2019
Dear Kentaro, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de JetQuay Reservations le 27 févr. 2019
Dear Elizabeth, Thank you for your valuable review relating to your stay with us. We look forward to seeing you again at JetQuay.

10/10 Excellent

Bip, Centreville, Virginia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffs are very friendly and courteous. Hotel room is very clean and comfortable. Free WiFi facilities are available. Awesome free breakfast.
Séjour de 1 nuit en février 2019
Réponse de JetQuay Team le 13 févr. 2019
Dear Bip, We would like to thank you for taking the time to give us feedback regarding your stay at JetQuay. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. Thank you and we look forward to welcoming you back in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Background music is on for 24 hours, even at night...
Séjour de 1 nuit en février 2019
Réponse de JetQuay Team le 13 févr. 2019
Dear Guest, Thank you for your valuable feedback relating to your stay with us. We are sincerely concerned and will look into it. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again at JetQuay.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de JetQuay Reservations le 28 janv. 2019
Thank you for staying with us. We look forward to seeing you again at JetQuay.