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Avis sur Heritage Collection on Seah - A Digital ApartHotel

3 out of 5
Heritage Collection on Seah - A Digital ApartHotel
39 Seah Street, Singapore

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 23 avis sur 38." "
Note des voyageurs de 8 (Bien), d’après 12 avis sur 38." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 38." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 38." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 38." "

9,4/10

Propreté

8,6/10

Personnel et service

9,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

ZURAW

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Bill
Super accueil de la part de Bill, toujours présent pour nous rendre le séjour agréable, pour rendre service. Je reviendrai avec plaisir, très bon séjour.
Séjour de 12 nuits en septembre 2020

8/10 Bien

david

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 12 nuits en septembre 2020

10/10 Excellent

dennis

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
John and Kim is very professional and helpful. Enjoyed my stay.

10/10 Excellent

Lisa

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is my new favourite hotel in Singapore! The room is large and tasteful for such a big city at this 5* location. The neighbourhood is in great proximity to everything and the bars/restaurants downstairs are very good! The online system is easy to use even for left baggage. I could not recommend this hotel more highly, I will definitely be back. Thanks John and Kim for making everything seem absolutely easy!
Réponse de Mik le 18 déc. 2022
Hi Lisa! We appreciate you taking the time to write such a fantastic review. We are delighted that you loved your stay, and our team will be delighted to read what you had to say. We prioritize customer experience and comfort, and your review reflects the effort we put out every day. We appreciate your positive thoughts and hope to see you again soon.

8/10 Bien

Sheronn

Voyage d’affaires
Convenient Location
Hotel is right in the middle of Suntec and Bugis. convenient to travel around the city. walking distance to all the eateries stores. there is a lots pubs around the area and you can find cheap and new foods too... Will stay again when i come for my business trip...
Séjour de 5 nuits en mai 2022

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en mars 2022

10/10 Excellent

Janice

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly staff, great room with ambience, and convenient location. Would totally visit again.
Séjour de 2 nuits en juin 2021

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Premium Loft Plus CB2.0 Heightened Experience
Choose the Loft Premium Plus; had asked before the difference between 2 category loft and it was due to window size and at that time the price was 100 difference per night which I did not felt worth due to the difference in window size. But manage to grab the Plus Loft when the price went down. Checked in was smooth with WhatsApp communications and host was absolutely lovely and friendly. All was settled in the room upon checked in. This was my 2nd Heritage Collection hotel I choose. 1st was in Chinatown. Love the concept in Seah, but had a couple of accidents on the bed due to height issues; keep knocking on the ceiling. Bedframe was slippery, it tend to go out of alignment and only 2 large pillows and 2 small pillows and they're very soft. They have a normal and high stool chair which was weird so I had to sit on the high stool while my friend was sitting on the normal chair for dining. Should least provide a good pair of normal chair and 1 high stool. They have shower rain and bidet spray..which is good. Hard to find bidet spray in hotels Singapore nowadays. The area is nice since near bugis and Arab street and bus stop to Vivo. Nice location and won't mind going for again.
Séjour de 2 nuits en juin 2021
Réponse de Heritage Collection le 25 juin 2021
Hello,  Greetings from Heritage Collection! We hope that you've enjoyed your stay in our Seah Premium Loft Plus Apartment and we appreciate you taking your time to leave us a feedback.  We will do a check on our rooms to see if our bedframes can be further secured. With regards to the chairs, our team is already looking into this and they have already ordered a same-height chair to pair with the existing one so that our guests can dine comfortably in their rooms.  We hope to be able to accommodate you in our other locations again soon!

4/10 Médiocre

Chloe

Les points forts : Propreté
beds moving,spaces small
first of all,I booked the biggest and the
Séjour de 2 nuits en juin 2021

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Great location. Comfy and clean place to stay. Jarwin was very friendly and helpful whenever we have enquiries. Recommended.
Séjour de 2 nuits en mars 2021

10/10 Excellent

NAOYA

Les points forts : Propreté et confort de la chambre
Perfect
とても良かったです。担当のJarwinはとても親切で、早くチェックインしたいと当日言ったらすぐに手配してくれて、早めにチェックインさせてもらえました。場所も良く、マーライオンや大きいショッピングモールまで散歩の距離にあります。
Séjour de 2 nuits en février 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Kudos to Jarwin from Heritage Collection on Seah
Jarwin, our experience manager was superb and extremely helpful throughout our stay. I would definitely recommend coming for a staycation to Heritage Collection on Seah and it'll be a bonus for Jarwin to be your experience manager!
Séjour de 2 nuits en décembre 2020

10/10 Excellent

Benedict, Singapore

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The apartment manager Jarvin served us well. He accommodated to all our request, he is proactive in communicating the rules and regulation. He has also offered his service extensively. Great apartment, would come back again.
Séjour de 2 nuits en décembre 2020

10/10 Excellent

Joanne

Les points forts : Propreté et confort de la chambre
The stay was amazing. Good location to all shopping centre and tourist attraction. And the receptionist Jarwin is nice and warm towards us. Overall good experience.
Séjour de 2 nuits en décembre 2020

10/10 Excellent

Muhammad Shah

Les points forts : Propreté et confort de la chambre
Great place
Amazing and centralised location. Greeted by a wonderful host. Cozy room.
Séjour de 2 nuits en novembre 2020

10/10 Excellent

Leonard

Les points forts : Propreté et confort de la chambre
Great stay!!
Fantastic service. Great facilities with cooking appliances and Apple TV (slight issues), very comfortable and excellent location. Most importantly, communication was prompt and service was available.
Séjour de 2 nuits en octobre 2020

10/10 Excellent

Lewis, SG

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overall it was a great place. A lot of food options nearby. The person who checked us in was Bill. He did an excellent job to ensure we were comfortable. Thanks Bill!
Séjour de 2 nuits en septembre 2020

10/10 Excellent

Haw-Li

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Hotel is great and Bill is very great.
Séjour de 7 nuits en septembre 2020

10/10 Excellent

Xueli

Les points forts : Propreté et confort de la chambre
Very convenient location, wonderful team Bill, Jarwin, and Min during my long stay 👍
Séjour de 22 nuits en juin 2020

8/10 Bien

Miss H

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location in Singapore!
Great location, would stay here again. Ray was a great help.
Séjour de 7 nuits en août 2019

8/10 Bien

Miss H

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hosts once in!
Ray was always available and very helpful, might have been good to have been connected to her even before my visit as I wasn’t quite sure how I was supposed to get the key but once I met Ray everything was easy. Was glad we had a last minute upgrade to purvis st
Séjour de 8 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Second time staying here and it is a great location and lovely apartment which is very central. Will stay again soon
Séjour de 7 nuits en décembre 2018

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay and lovely staff!
The apartment was clean, modern and nice; perfect for a 1 - 2 person stay. The staff (Ray and Cherry) were also very welcoming and helpful and the service couldn't have been better. Even though we arrived later than expected and had some issues with the deposit they were more than happy to help. The apartment was also in an ideal location, within walking distance to two MRTs as well as shopping centres and close to tourist attractions. There's also a kitchenette, a handy phone (with free, unlimited overseas calling) and an Apple TV with Netflix which made our stay all the more pleasant! Thanks for the great stay Ray and Cherry! Super happy with our stay at Heritage and wouldn't hesitate to book again.
Séjour de 7 nuits en décembre 2018

10/10 Excellent

Youbin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We booked 2 apartments for a 7-day stay, which was very satisfactory! Michelle, the girl in charge of our apartments, was really helpful and responsive, and efficient. The check-in was smooth, and the responses were quick for things to be settled, and the storage of luggage till 8 pm after check-out was very considerate.The handy phone provided was very very useful,and the location was perfect, easy access to all the interesting sites. All in all, our family had a very wonderful stay at Hirtage @ Cityhall. Thank Michelle, and the whole group!
Séjour de 7 nuits en septembre 2018

8/10 Bien

Charley Pik San

Staycation in the city
My husband and I loved the location! It had easy access to several MRT lines & bus stops which were within walking distance and had lots of eateries nearby. The loft itself was cozy for 2 - equipped with wifi, basic amenities & utensils for light cooking. Would be great if there was a bit more living space, however the bedroom upstairs was equipped with AppleTV so it was definitely more than comfortable. Our host, Michelle, was really friendly and accommodating with our needs, thanks Michelle for taking care of us throughout our stay!
Séjour de 9 nuits en août 2018

8/10 Bien

Philippa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Serena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The arrangements made with the team was excellent.

8/10 Bien

STEFFEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great apartment, information for arrival was a little hard to understand. Appropriate price for facilities would use again.

8/10 Bien

Hoi Yan, Australia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
New year trip in Singapore
The room is a bit smaller than I think

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
AVOID AVOID AVOID
Great location. But the worst hotel, service apt. Aircon gushed water and wet top if bed. Bathroom floor did not drain water so ur was always wet. Security is a big problem, no do not disturb sign or security latch. Housekeeping is once a week with only one bath towel one hand towel and one bath mat. It's the only hotel where I went out to buy towels, shampoo and shower gel. Could hear neighbor snoring. Because of water gushing aircon I had to be moved to The Post better but all the same poor amenities. Worse was toilet had huge brown stain that wouldn't come off. Kitchen does not hv sink! This group of hotels must be avoided by everyone !!! Guest manager was great but hotel has the worse operating policies

10/10 Excellent

Jacob, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
More than satisfied.
As noted in at least one other review, this isn't a hotel as such— more a serviced apartment. This was perfect for my needs. I really appreciate the facility to do my own laundry; I can travel lighter, and not have to worry about exorbitant hotel laundry fees. The apartment I stayed in was perfect for one; the bed could sleep two, but the space might well feel a little close for all but the most synchronised of couples. And it's perfectly placed. I love being able to walk around a city to really get to know it, and this apartment was well located for shopping, arts, culture and, perhaps most importantly, food. I wouldn't hesitate to stay here again when returning to Singapore.

6/10 Satisfaisant

Shinhan Sid, Seoul

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Clean but extremely small room.
I got the room because it was in a great area. Lots of restaurants and bars nearby. However, I was very surprised by the extremely small size of the room. I doubt that the room was much more than 100 square ft. After a day or two, I felt pretty claustrophobic. To be honest, I couldn't wait to get out after a 10 day stay. The room, however, was modern and clean. The free washer/dryer units were nice, but it literally took 4 hours to do one load. If you are a small person and don't mind confined spaces, then this hotel is a good deal. But if you're a big guy like me, I suggest looking elsewhere. Oh, by the way, I was charged an extra $110 for checking in after 8pm. I am not absolutely sure, but I don't think this penalty was listed anywhere on the hotels.com website when I booked.
Dear Shinhan, Thank you for choosing to stay with us during your stay in Singapore. It is great to hear that the location worked out well for you. We would like to share that the size of the standard loft apartments are approximately 17 square meters and more details of the apartments can be found under Room Information on hotels.com. Larger Premier Loft Apartments are also available for upgrade (subjected to availability) and we will be happy to assist with an upgrade upon request. We are also glad that you found the complimentary washers and dryers useful. Each cycle of wash and dry takes between 1.5 - 4 hours, depending on the mode of wash and dry chosen. In addition, as we do not have an onsite reception, check-in time is between 3pm to 8pm and late check-in after 8pm is chargeable at an additional $100 as stated on the Hotel Details section. We seek your understanding on this. We sincerely appreciate your kind feedback and do hope to be of service to you again in future. Best regards, Heritage Apartments Jessica / Elaine / DJ

8/10 Bien

Simon, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A nice mid-range option
Firstly, this is more of a serviced apartment building than a hotel; which is NOT a negative point, simply a distinction for those that are unaware. There is no concierge, no room service or extra amenities. POINTS OF INTEREST: - The standard room (or what I assume is the standard room) is long, narrow and tall with a staircase leading up into a loft where the bed and tv is situated - The kitchen has a microwave, small fridge, kettle and a few pieces of dishware - There are 3 washers and 3 dryers on the 3rd floor which are free to use (powdered detergent is provided in your apartment) - The room will only be cleaned/serviced if you are staying for longer than 7 days (you can use the laundry on the 3rd floor if you need to wash your towels sooner than that) - The A/C unit works well and is located next to the bed - There is a personal safe in the closet along with an iron, ironing board and a hair dryer - The building is conveniently located and is on one of two streets that are full of various restaurants and bars - It is one block away from the Esplanade MRT station As a couple, we personally found the apartment a little cramped but that was simply from not being able to gauge the size from the pictures. If you are alone or single then it would make for a fine mid-range stay. Singapore can be quite pricey in terms of hotels, so all in all, this building provides a nice, simple and clean option for those not needing more than the necessities.

10/10 Excellent

Michelle, Houston Texas

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great stay
Enjoyed my 3 weeks stay. Love the free laundry service and it's a modern apartment. It is close to MRT and shopping malls. This room works great with adults with no mobility issue, as the bed is on the upstairs.

8/10 Bien

Suparas, bkk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel good location
The hotel is located in the city center. It's very convenience to take the MRT or the bus. Cool and lovely place to stay. The staffs are also friendly.

10/10 Excellent

stella, singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Well appointed room.I liked the loft layout. It is great value for money and an excellant location.