Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Daniel Glad to hear that you had an enjoyable stay with us and our colleagues were able to be of an assistance. We certainly look forward to welcome you back. Warm regards
10/10 Excellent
Jose M
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose M
Séjour de 2 nuits en mai 2024
Réponse de Herlin Leman, Director of Rooms le 23 mai 2024
Dear Jose MThank you for the perfect rating! We're delighted you had such a wonderful experience with us. Looking forward to welcoming you back soon!Best regards,
10/10 Excellent
David
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Herlin Leman, Director of Rooms le 23 mai 2024
Dear DavidThank you for sharing your fantastic experience with us! We're thrilled to hear that you were blown away by our Executive Suite on the top floor.It's wonderful to know that you found the suite beautiful and comfortable, and we're honored to receive a perfect 10/10 rating from you. We can't wait to welcome you back for another exceptional stay in the future!Warm regards,
8/10 Bien
Ami
Voyage d’affaires
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ami
Séjour de 4 nuits en mai 2024
Réponse de Herlin Leman, Director of Rooms le 23 mai 2024
Dear AmiThank you for sharing your recent experience with us. We're delighted to hear that you found our rooms spacious and comfortable during your previous stay.We're sorry to hear about the room size discrepancy. Your feedback is valuable, and we'll work to ensure consistency. We hope to welcome you back for a better stay next time.Best regards,
10/10 Excellent
Javika
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Javika
Séjour de 8 nuits en mai 2024
Réponse de Herlin Leman, Director of Rooms le 11 mai 2024
Dear JavikaThank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed your stay at our hotel and found our buffet breakfast really nice. It's great to know that you appreciated the cleanliness and modernity of our rooms and overall hotel.We're glad you found our location convenient, with easy access to a vast variety of restaurants along the river walkway, as well as the railway and bus station just a short walk away. Thank you for recommending our hotel, and we look forward to welcoming you back on your next visit to Singapore!Best regards,
8/10 Bien
Alok, Charlotte
Voyage d’affaires
4 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Alok
Séjour de 4 nuits en avril 2024
Réponse de Herlin Leman, Director of Rooms le 5 mai 2024
Dear AlokWe're delighted to hear that you found our hotel to be very well located! We strive to provide our guests with a convenient and accessible base for their travels, and it's wonderful to know that our location met your expectations. Thank you for your positive feedback, and we hope to welcome you back for another great stay in the future!Warm regards
10/10 Excellent
Kenji
Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenji
Séjour de 3 nuits en avril 2024
Réponse de Herlin Leman, Director of Rooms le 2 mai 2024
Dear Kenji-San Thanks for the lovely review. We are glad you enjoyed your stay with us at the Grand Copthorne Waterfront and we look forward to having you with us again soon. Warm regards
10/10 Excellent
??
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
??
Séjour de 5 nuits en avril 2024
Réponse de Herlin Leman, Director of Rooms le 19 avr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that overall, you were satisfied with your stay at our hotel.We apologize for the inconvenience with the elevators due to our lift modernization works. We appreciate your understanding and hope to welcome you back soon.Warm regards
10/10 Excellent
Stacy
13 avr. 2024
Stacy
Séjour de 2 nuits en avril 2024
Réponse de Herlin Leman, Director of Rooms le 5 mai 2024
Dear StacyWe're thrilled to receive your excellent review! Providing exceptional experiences for our guests is our top priority, and we're delighted that we succeeded during your stay. Thank you for your kind review rating, and we look forward to welcoming you back for another outstanding experience at our hotel!Warm regards
10/10 Excellent
THOMAS
12 avr. 2024
THOMAS
Séjour de 1 nuit en avril 2024
Réponse de Herlin Leman, Director of Rooms le 2 mai 2024
Dear ThomasThanks for the wonderful review rating. We are glad to hear that you enjoyed your stay with us and we look forward to welcome you back again. Warm regards
10/10 Excellent
jack tak hau
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jack tak hau
Séjour de 2 nuits en avril 2024
Réponse de Herlin Leman, Director of Rooms le 19 avr. 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel and found our staff, especially Sheila at the reception, to be helpful. Providing excellent service to our guests is our top priority, and we're delighted that Sheila could assist you with a smooth electronic check-in. We look forward to welcoming you back for another fantastic stay!Warm regards
10/10 Excellent
Jon
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jon
Séjour de 6 nuits en avril 2024
Réponse de Herlin Leman, Director of Rooms le 19 avr. 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed our great location and found it convenient for exploring the area on foot. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that you had a wonderful stay with us. We hope to welcome you back for another enjoyable visit in the future!Warm regards
10/10 Excellent
Kazuya
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kazuya
Séjour de 3 nuits en mars 2024
Réponse de Herlin Leman, Director of Rooms le 30 mars 2024
Dear Kazuya Thanks for the excellent review. We are glad you enjoyed your stay with us and we look forward to welcome you back again. Warm regards
8/10 Bien
Sara
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 3 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 28 mars 2024
Dear SaraThanks for the review. We're delighted to hear that you enjoyed our lovely hotel and the surrounding area, with plenty of dining options within walking distance.We sincerely apologize for the inconvenience you experienced regarding your room allocation. We understand how important it is to fulfill guest preferences, and we regret that we were unable to accommodate your request for a room on a lower floor despite your multiple requests.Your feedback is valuable to us, and we will review our room allocation procedures to ensure that we better meet our guests' preferences in the future. We hope that despite this issue, you were still able to enjoy your stay with us.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards
8/10 Bien
Sally
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 3 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 28 févr. 2024
Dear SallyThanks for the review. We hope you enjoyed your stay with us at the Grand Copthorne Waterfront and we look forward to welcome you back. Warm regards
10/10 Excellent
Raviv
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raviv
Séjour de 1 nuit en février 2024
Réponse de Herlin Leman, Director of Rooms le 26 févr. 2024
Dear RavivThanks for the excellent review. We are glad you enjoyed your stay with us and we look forward to welcome you back again. Warm regards
10/10 Excellent
XIAO
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
XIAO
Séjour de 2 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 26 févr. 2024
Dear XIAO Thanks for the excellent rating. We are glad you had a pleasant stay with us and we look forward to welcome you back. Warm regards
10/10 Excellent
Peter
Voyage en couple
23 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Peter
Séjour de 5 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 26 févr. 2024
Dear PeterThanks for the excellent review. We are glad to hear that you enjoyed your stay with us. I am truly sorry to hear that our housekeepers missed out in replenishing towels and shower gel in your room. Our Executive Housekeeper has been notified to address this matter internally to avoid recurrence. We hope to welcome you back for a much better experience.Warm regards
10/10 Excellent
YING JU
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
YING JU
Séjour de 2 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 28 févr. 2024
Dear Ying Ju Thanks for sharing your review. We are glad to hear that you had a great stay with us.We have noted on your other comments and rest assured that the relevant department heads will be addressing them immediately for improvement. We look forward to welcome you back. Warm regards
10/10 Excellent
Young Sun
17 févr. 2024
Young Sun
Séjour de 2 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 28 févr. 2024
Dear Young Sun Thanks for the excellent review rating. We are delighted to hear that you enjoyed your stay with us and we look forward to welcome you back again. Warm regardsHerlin LemanDirector of Rooms
10/10 Excellent
Joseph, Lewisburg
Voyage en couple
15 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Joseph
Séjour de 3 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 21 févr. 2024
Dear Joseph Thanks for the excellent review. We are glad to hear that you enjoyed your stay with us and we look forward to welcome you back again. Warm regards
8/10 Bien
Russell, Miranda
13 févr. 2024
Russell
Séjour de 5 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 28 mars 2024
Dear Russell Thanks for the review rating. We hope you had a pleasant stay with us and we look forward to your next visit. Warm regards
10/10 Excellent
koichi
Voyage d’affaires
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
koichi
Séjour de 1 nuit en février 2024
Réponse de Herlin Leman, Director of Rooms le 21 févr. 2024
Dear Koichi Thanks for the excellent review. We are glad you had a wonderful stay with us and we look forward to welcome you back. Warm regards
8/10 Bien
Voyageur vérifié
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice 4 star hotel
Voyageur vérifié
Séjour de 4 nuits en février 2024
Réponse de Herlin Leman, Director of Rooms le 21 févr. 2024
Thank you for sharing your review with us. We are glad to hear that you enjoyed our location and the pool. We apologize for the shortfalls that you mentioned and rest assured that we will be addressing the areas that you have commented for immediate improvement. We look forward to welcome you back. Warm regards
10/10 Excellent
Allen, Southport
Voyage en couple
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allen
Séjour de 7 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 21 févr. 2024
Dear Allen Thanks for the excellent review. We are glad to hear that you enjoyed your stay with us and we look forward to your next visit. Warm regards
10/10 Excellent
Tadashi
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tadashi
Séjour de 3 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 6 févr. 2024
Thank you for your review. Glad to hear that you enjoyed your stay with us. We look forward to welcome you back soon. Warm regards
6/10 Satisfaisant
Matt
Voyage d’affaires
3 févr. 2024
Les points forts : Propreté
Matt
Séjour de 4 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 4 févr. 2024
Dear Matt,Thank you for your feedback. We want to assure that we have taken note of your feedback and are actively working on finding a solutions to in regards to your feedback about room service Menu and hot water. Once again, we apologize for the inconvenience caused you and thank you for your understanding. Warm regardsMarilyn ChristerFront Office Manager
2/10 Horrible
Prasenjit
23 janv. 2024
Prasenjit
Séjour de 4 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 3 févr. 2024
Dear Prasenjit,Thanks for your review 2 out of 10. Please contact me so that i can investigate further in regards to your review. Warm regardsHerlin Leman Director Of Rooms
10/10 Excellent
HYUNJUN
Voyage d’affaires
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
By river side. Beautiful hotel
HYUNJUN
Séjour de 2 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 3 févr. 2024
Dear Hyunjun,Thanks for the amazing review rating.Glad you had a wonderful time with us and we look forward to welcome you back.Warm regardsHerlin Leman Director Of Rooms
10/10 Excellent
Miroslav
Voyage en groupe
17 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Miroslav
Séjour de 1 nuit en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear MiroslavThanks for sharing your wonderful review. We are glad to hear that you enjoyed your stay with us and our colleagues were able to impress you with their services. We look forward to your next stay. Warm regards
6/10 Satisfaisant
Soliana
Voyage en famille
16 janv. 2024
Les points faibles : Personnel et service
Soliana
Séjour de 7 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear SolianaWe are disappointed to read your review.We are sorry that we did not meet your expectation. Please be assured that this does not reflect our usual standard. We appreciate your feedback and will certainly be addressed to the relevant department for an immediate improvement in their processes. We hope for more opportunities to serve you again.Warm regards
10/10 Excellent
shinichiro
13 janv. 2024
shinichiro
Séjour de 2 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 3 févr. 2024
Dear Mohd Shamsul,Thanks for the amazing review rating.Glad you had a wonderful time with us and we look forward to welcome you back.Warm regardsHerlin LemanDirector of Rooms
10/10 Excellent
LUIS
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
LUIS
Séjour de 2 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 3 févr. 2024
Dear Luis,Thanks for the amazing review rating.Glad you had a wonderful time with us and we look forward to welcome you back.Warm regardsHerlin Leman Director Of Rooms
10/10 Excellent
Lai Wai
7 janv. 2024
Lai Wai
Séjour de 5 nuits en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Lai Wai Thanks for the excellent review rating. We are happy to hear that you had a wonderful time with us and we look forward to your next visit. Warm regards
10/10 Excellent
Janice Alexandra
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janice Alexandra
Séjour de 9 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Janice AlexandraThanks for the great review. We are glad to hear that you enjoyed our location as well as breakfast spread.We look forward to be able to welcome you back again soon. Warm regards
8/10 Bien
Patrick Durban
Voyage en couple
3 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Patrick Durban
Séjour de 7 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Patrick Durban Thanks for sharing your review rating. We hope you had a pleasant stay with us and we look forward to your next stay. Warm regards
10/10 Excellent
Brandon
Voyage en groupe
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon
Séjour de 5 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Brandon Thanks for the excellent review. We are glad you enjoyed our christmas decoration, services as well as breakfast. Appreciate your recommendation and we look forward to your next stay. Warm regards
4/10 Médiocre
Aiden
3 janv. 2024
Aiden
Séjour de 2 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Aiden We hope you had a pleasant stay with us and we look forward to welcome you back soon. Warm regards
10/10 Excellent
WATHSALA
3 janv. 2024
WATHSALA
Séjour de 1 nuit en janvier 2024
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear WathsalaWe are glad you had a pleasant stay with us and we look forward to your next stay. Warm regards
8/10 Bien
PAVITHIRA, Choa chu Kang
Voyage en couple
1 janv. 2024
Les points forts : Propreté et personnel et service
PAVITHIRA
Séjour de 1 nuit en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear PavithiraThanks for sharing your review. We are glad to hear that you had an amazing time with us and we certainly look forward to your next stay. Warm regards
8/10 Bien
KO
31 déc. 2023
KO
Séjour de 1 nuit en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear KO Thanks for sharing your review rating. We hope you had a pleasant stay with us and we look forward to your next visit. Warm regards
8/10 Bien
Samantha
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Samantha
Séjour de 2 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Samantha Thanks for the review rating. We hope you had a pleasant stay with us and we look forward to welcome you back again. Warm regards
8/10 Bien
Warwick
29 déc. 2023
Warwick
Séjour de 1 nuit en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Warwick Thanks for sharing your review rating. We hope you had a pleasant stay with us and we look forward to welcome you back again. Warm regards
10/10 Excellent
Yogis
27 déc. 2023
Yogis
Séjour de 3 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear YogisHappy to hear that you had a wonderful stay with us and we look forward to your next visit. Warm regards
10/10 Excellent
Ama
26 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ama
Séjour de 5 nuits en novembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear AmaThanks for the excellent review. We are glad you had a wonderful stay with us and we look forward to your next visit. Warm regards
10/10 Excellent
THANOM
24 déc. 2023
THANOM
Séjour de 5 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Thanom Thanks for your great review. We are happy to learn that you enjoyed your stay with us and we look forward to welcome you back. Warm regards
8/10 Bien
Rong
24 déc. 2023
Rong
Séjour de 6 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Rong Thanks for the review. We hope you had a pleasant stay with us and we look forward to welcome you back.Warm regards
10/10 Excellent
Nitish
24 déc. 2023
Nitish
Séjour de 4 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Nitish Thanks for sharing your excellent review. We are glad that you enjoyed your stay with us and we look forward to welcome you back. Warm regards
10/10 Excellent
Dr. Stephen-Claude
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfied
Dr. Stephen-Claude
Séjour de 4 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Dr Stephen ClaudeWe are glad to hear you enjoyed your stay with us and we look forward to welcome you back. Warm regards
10/10 Excellent
MAOMI
12 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MAOMI
Séjour de 2 nuits en décembre 2023
Réponse de Herlin Leman, Director of Rooms le 17 janv. 2024
Dear Maomi Glad to hear that you enjoyed your stay with us and we look forward to having you with us again soon. Warm regards