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Avis sur OYO Hotel Mustang Silverspring FL

2 out of 5
OYO Hotel Mustang Silverspring FL
5001 E Silver Springs Blvd, Silver Springs, FL

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 43 avis sur 343." "
Note des voyageurs de 8 (Bien), d’après 66 avis sur 343." "
Note des voyageurs de 6 (Satisfaisant), d’après 57 avis sur 343." "
Note des voyageurs de 4 (Médiocre), d’après 57 avis sur 343." "
Note des voyageurs de 2 (Horrible), d’après 120 avis sur 343." "

5,2/10

Propreté

6,2/10

Personnel et service

5,0/10

Équipements

4,8/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

8/10 Bien

Patricia

Les points forts : Propreté et confort de la chambre
1 nuit dans 1 chambre avec 2 lits doubles
Hotel situé en périphérie de OCALA, dans une zone commerciale avec de nombreuses options de restauration. Hotel vieillot, mais propre. Parking gratuit. Personnel aimable et check-in rapide et professionnel. Chambre spacieuse, propre, mais vieillotte. Literie confortable, wifi fonctionnel. Bonne isolation sonore, nuit calme. Pas de petit dej mais café offert à la réception. Hotel idéal pour une nuit de passage. Bon rapport qualité/prix.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Bonjour, Patricia! C’est ce que nous aimons entendre de la part de notre précieux invité. Donnez-nous une autre occasion de vous ravir à nouveau. Je vous souhaite une merveilleuse journée à venir. Cordialement, Lisa

2/10 Horrible

Yuleisy

Les points faibles : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024

8/10 Bien

Rachel

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great place on a budget if you need somewhere to sleep. Has a pool but didn’t check it out. Room was outdated and a felt like it was falling apart a bit but worked and good price for what I needed and no bugs! I would stay again and recommend to anyone going to the area.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Annette

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was not professional and had a very bad mouth and I would never go there again. Didn't want to put me downstairs cause I couldn't go up. So he got nasty
Séjour de 3 nuits en avril 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Your property exudes warmth and comfort, making every stay a delightful experience.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Kate

Séjour de 1 nuit en mai 2024

8/10 Bien

steven

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Very old and whoever was the repair guy needs fired…… old and run down place….. if you want cheap…. It’s here…. If you want nice it’s somewhere else….. roaches in the rooms…. And they want $100 deposit…….. you gotta be kidding… what could you possibly steal or destroy from this very cheap place?
Séjour de 1 nuit en avril 2024

2/10 Horrible

JIAN

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I will never comeback again. It’s dirty extremely uncomfortable
Séjour de 1 nuit en avril 2024

8/10 Bien

Arevalo

Séjour de 2 nuits en avril 2024

10/10 Excellent

Alexia, Silver Spring

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was good and staff was friendly
Séjour de 1 nuit en mars 2024
Réponse de Joey le 20 mai 2024
Hi, Alexia! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

2/10 Horrible

Zaida Evarina Parra

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The walls were broken and so were the doors. and the mattress was dirty full of very large brown stains and my children got allergies with so much dust and the smell of cigarettes and dirty I didn't go somewhere else because I didn't know and I was alone with the children I didn't know what to do but I don't know stay at that hotel if you are on vacation
Séjour de 2 nuits en mars 2024
Réponse de Joey le 20 mai 2024
We are sorry to hear about your experience, Zaida! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 Horrible

Tomevia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nothing
Séjour de 1 nuit en mars 2024
Réponse de Rosy le 20 mai 2024
Hello, Tomevia! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Rosy

4/10 Médiocre

Maria

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

melissa

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My kids and I didn’t even stay we walked in I pulled the blankets back on the beds told the kids not to set there stuff down and walked in the bathroom it was disgusting burn marks from cigarettes everywhere and there was no bathroom window someone could have climed right through it! The person behind the desk was very friendly but this is not the place to stay it’s the kind of hotel that has permanent residents not to mention the sheets were disgusting the person who cleaned the room didn’t clean it! Cigarette burns also throughout the whole room no tv in the room either! That’s as far as we got loaded everything back up and rented a new room at a different hotel!
Séjour de 1 nuit en mars 2024

8/10 Bien

Jorge

Voyage en famille
Is ok we espect much betther
Séjour de 2 nuits en mars 2024
Réponse de Joey le 20 mai 2024
Thank you for the pleasing feedback, Jorge! We will put in our continuous efforts to provide consistent service every time. Regards, Joey

8/10 Bien

Eduardo

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Location is excellent. It is only minutes from the beautiful Silver Springs State Park and within walking distance from restaurants and shoping areas.
Séjour de 2 nuits en février 2024
Réponse de Lisa le 2 mai 2024
Hi, Eduardo! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa

2/10 Horrible

DEBBIE

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sorely disappointed
The gentleman running the office was very pleasant and personable when I checked in. The room was far from pleasant though. I wasn't expecting anything more than clean and servicable being a two star, low cost place, but it wasn't even clean.
Broken screen, moldy window
Cobwebs and dust in the lamps. Only two of the three lamps worked.
Broken/old lamp shades
Poorly installed AC unit, dusty, moldy
Séjour de 2 nuits en février 2024
Réponse de Lisa le 2 mai 2024
We are sorry for the inconvenience, Debbie! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa

2/10 Horrible

Jersha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Hi, Jersha! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

4/10 Médiocre

William

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Poorly maintained, noisy.
Séjour de 4 nuits en février 2024
Réponse de Lisa le 2 mai 2024
Hi, William! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa

2/10 Horrible

Anton

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst stay ever, mgr didnt care less
IT TO9TALLY was aweful. Horrible hote,management, and my worst experience in 60 years.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Hi, Anton! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa

8/10 Bien

jim meredith

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Thanks for rating us superbly, Jim! Glad to know that you loved our services :) Regards, Lisa

8/10 Bien

Scott, ruskin

Séjour de 1 nuit en février 2024
Réponse de Joey le 20 mai 2024
Hi, Scott! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

8/10 Bien

Caleb

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's obviously an older building, but you can tell that the owners try to keep up with maintenance. They leave you alone and it's nice and quiet
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Hi, Caleb! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Lisa

2/10 Horrible

Jo

Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Hi, Guest! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Run down old rooms
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Apologies for the inconvenience caused, Michael! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

6/10 Satisfaisant

Debbie

Les points faibles : Infrastructures et conditions de l’hébergement
You pay for what you get
Owner very nice just really out dated and needed major up dating . Tub was terrible duck tape on the window . We wouldn’t even use the shower at all . Paint peeling walls had patches all over . You pay what you get
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Hey, Debbie! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Lisa

2/10 Horrible

Sandy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
We are sorry to disappoint you, Sandy! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

8/10 Bien

Barbara

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
I would have preferred the smokers to be separated from the non smokers. Questinable decision for chairs outside each room. Limiting pathway clearance.
Séjour de 2 nuits en février 2024
Réponse de Lisa le 2 mai 2024
Hi, Barbara! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Lisa

4/10 Médiocre

Gabrielle

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property owner was very nice. However, the property did not appear as online. The room was very old. Everything in the room was gross, like old/worn down. I didn’t even take a shower because how disgusting the shower and bathroom looked. Then when I laid down the bed felt like a fold away mattress it was soooo squeaky. It was so hard to fall asleep. Thankfully it was only a single night just for some sleep. Never again.
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
We are sorry for the inconvenience caused to you, Gabrielle! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa

2/10 Horrible

Kennth

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hair on the bath Matt no hot water a 100 dollar deposit or whatever you have in cash in your wallet room dirty no appeal to the room towel rack broken
Séjour de 1 nuit en février 2024
Réponse de Lisa le 2 mai 2024
Sincere apologies, Kennth! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa

6/10 Satisfaisant

Tasheca

Séjour de 2 nuits en janvier 2024
Réponse de Lisa le 2 mai 2024
Hey, Tasheca! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 Horrible

Benjamin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Christa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Lisa le 2 mai 2024
Thank you for the pleasing feedback, Christa! We will put in our continuous efforts to provide consistent service every time. Regards, Lisa

8/10 Bien

Kimberly

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Lisa le 2 mai 2024
Thanks for rating us superbly, Kimberly! Glad to know that you loved our services :) Regards, Lisa

10/10 Excellent

Miguel

Les points forts : Propreté, personnel et service, confort de la chambre
As expected.
the staff were very friendly. Extraordinary well located. A bit out date it but clean and comfy. the bathtub was very deteriorated but clean. Great shower. The price was great, nearby Silver Spring entrance and just in front of Walmart. Good Enough for a couple of nights. No recommended for a long vacation. probably it is not even the purpose of the hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Lisa le 2 mai 2024
Hi, Miguel! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Lisa

6/10 Satisfaisant

Douglas, Clearwater

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This place needs to be remodeled my room had paint peeling off the wall but the bed was comfortable the air conditioner and heater worked and I got a good nite sleep. That was all that really mattered. As far as the property you get what you pay for.
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 2 mai 2024
Hi, Douglas! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

Guy

It is an older motel. It is not perfect, but the room was clean and comfortable. It was a good value for the money
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 2 mai 2024
Hi, Guy! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Horrible

Trenton

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden fees
After being told that not only did I have to put a deposit down that I also had to pay 15$ per person staying In the room. The owner is super rude and extremely disrespectful.
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 2 mai 2024
Apologies for the problems you had faced, Trenton! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Médiocre

Jason

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Lee

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Put me in a room next to main street, so was noisy. curtains didnt close so had street lights shining in. Hot water took 5 minutes to heat up and another 5 minutes to get rid of rust. Bugs in room. Not well maintained. building is old, the problem is that it looks like it, alot of work needed. checked out early - couldnt take it... asked for receipt that I was checking out early, they would not provide. wont go back.
Séjour de 4 nuits en décembre 2023
Réponse de Ammy le 3 mai 2024
Hi, Lee! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Horrible

Everett

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed in 120. Got bed bugs. Staff blew us off after i brought them bed bugs in the ice bucket. Horrifying experience.
Réponse de Ammy le 3 mai 2024
Hi, Everett! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No thank you
Very ghetto quality - all the rooms smell like cigarettes and the furniture is super worn out. Basically it looks like what you will experience.
Séjour de 2 nuits en novembre 2023
Réponse de Ammy le 3 mai 2024
Hi, Everett! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Bien

Amy

Séjour de 2 nuits en novembre 2023
Réponse de Ammy le 22 janv. 2024
Thanks for the positive rating, Amy! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Georgina

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent staff. Clean
Séjour de 2 nuits en novembre 2023
Réponse de Tim le 22 janv. 2024
Hi, Georgina! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

10/10 Excellent

Jaime

Séjour de 1 nuit en novembre 2023
Réponse de Ammy le 22 janv. 2024
Hi, Jaime! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en novembre 2023

4/10 Médiocre

Deborah S.

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The facility needs updating
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Kimberly

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here!
The door that you enter the room by had several chips off of it along the sides and bottom. The room smelled musty. The sheets had stains on them. We had to put our luggage on the dirty carpet. No hangers to put your clothes on. The sink and countertop were detached from the wall and you could see the plumbing. The shower head was coming out of the wall. The towels had stains on them and felt like you were drying off with sand paper! The pictures online are not a fair representation of what the room really is today! The lobby/office area smelled like whatever spices People from India use in their food, it was hard to breathe. I do not recommend staying here.
Séjour de 4 nuits en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, Kimberly! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Horrible

Gregory

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would not recommend.
Overall worst Hotel stay for us. Non-smoking room smelled like Marijuana, ceiling falling in, no room service for cleaning, towels were stained and low quality, no replacement towels, shower drain backed up and overflowed the shower side wall. Check in, although late at night, took a phone call to the desk after repeatedly ringing the service button at the outside window. Would not recommend staying here unless you are in dire need of a room. Cheap rates but you get cheaper quality of room and service.
Séjour de 3 nuits en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, Gregory! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva