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Avis sur Holiday Inn Express Hotel & Suites San Jose-Morgan Hill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites San Jose-Morgan Hill, an IHG Hotel
17035 Condit Rd, Morgan Hill, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 486 avis sur 896." "
Note des voyageurs de 8 (Bien), d’après 285 avis sur 896." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 896." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 896." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 896." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Oscar

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Bon hôtel
L'hôtel est bien, le personnel sympa et l'emplacement pratique, la piscine est bien aussi, mais l'ascenseur était en panne et je pense que ce n'est pas la première fois. (Seulement 2 étages heureusement)
Séjour de 1 nuit en août 2023
Réponse de Samir le 22 août 2023
Hello Oscar, Thank you for your feedback. We apologize for the elevator.We finally got it fixed just today.Hope to see you back soon.

8/10 Bien

Patrizia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Samir le 17 sept. 2019
Hello Patrizia, Thank you very much for your review. Wed appreciate your opinion. Regards,

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Night desk clerk was super helpful and nice.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Chris

Voyage en famille
Les points forts : Équipements
Night desk clerk was super nice and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Paula Ayala le 10 mai 2024
Hello Chris-Thank you for your feedback.I will forward your compliments to our night auditor.We hope to see you back soon.

8/10 Bien

Camilla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place when you are traveling.
Séjour de 1 nuit en mai 2024
Réponse de Paula Ayala le 8 mai 2024
Hello Camilla-Thank you for your feedback.We hope to see you back soon.

2/10 Horrible

Mario

Les points forts : Équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Paula Ayala le 7 mai 2024
Hello Mario-Thank you for your feedback.We tried calling you directly to discuss your 1 star rating. Can you please give us a call hotel directly 408-776-7676 ext: 457.

8/10 Bien

Shelbie

Voyage en famille
Les points forts : Propreté
Jacuzzi was out.
Séjour de 2 nuits en mai 2024
Réponse de Paula Ayala le 7 mai 2024
Hello Shelbie-Thank you for your review.We appreciate and value your feedback.

10/10 Excellent

Ernest

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay in morgan hill. Highly recommend.
Séjour de 1 nuit en avril 2024
Réponse de Paula Ayala le 4 mai 2024
Hello Ernest-Thank you for your 5 star review.We hope to see you back soon.

2/10 Horrible

Armand

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel has very old and stinky carpets and furniture, I had to change rooms and the second one was little better but still in bad conditions, too expensive for poor quality. Lots of construction workers, hallways smell good, like everyone is eating or cooking in their rooms. Bad, bad… I had stayed her a few years back and it was neat and clean, furniture was ok but this place needs a deep makeover.
Séjour de 3 nuits en avril 2024
Réponse de Paula Ayala le 3 mai 2024
Hello Armand-Thank you for your feedback.We are due for a complete renovation in the first quarter of 2024. We look forward to your future stays. Regards,

10/10 Excellent

Kim

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very clean and relatively quiet. I would stay again
Séjour de 2 nuits en avril 2024
Réponse de Paula Ayala le 3 mai 2024
Hello Kim-Thank you for your 5 star review we appreciate and value your opinion. We hope to see you again soon.

10/10 Excellent

Teresa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is right off the freeway with easy access. Eating and gas is nearby. Very clean in the lobby area. The room was clean. The security to get in and out is very good!
Séjour de 1 nuit en avril 2024
Réponse de Paula Ayala le 30 avr. 2024
Hello Teresa-Thank you for your 5 star review.We appreciate and value your opinion, we hope to see you again soon.

10/10 Excellent

Erika, La Habra

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I asked to be in a room away from elevators because I am very sensitive to the noise, which I explained to the front desk. While they did give me a room away from the elevators, she put me in a room next to the gym. There were lots of people coming in and out at all times and slamming doors, and the weights slammed on the floor constantly. Not the best customer service in my opinion
Séjour de 1 nuit en avril 2024
Réponse de Paula Ayala le 24 avr. 2024
Hello Erika-Thank you for your feedback. We appreciate and value your opinion.

8/10 Bien

STANLEY

I liked the spaciousness of the room, there was plenty of parking spaces around the property. The breakfast didn’t have that much variety. A lot of young boys (9-12 year olds) were staying at the hotel during the weekend for a soccer tournament. At night they were running up and down the hallway after 10pm.
Séjour de 4 nuits en avril 2024
Réponse de Paula Ayala le 23 avr. 2024
Hello STANLEY-Thank you for your feedback, We do apologize for the inconvenience you encountered during your stay, we had a very busy weekend with the soccer tournament that was going on down the street from us.We value your opinion and look forward seeing you back soon.

4/10 Médiocre

Amanda

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Super dirty and gross and the building is falling apary
Séjour de 2 nuits en avril 2024
Réponse de Paula Ayala le 23 avr. 2024
Hello Amanda-Thank you for your review!Our hotel will be going though a major renovation by the end of the year.

10/10 Excellent

Enrique

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome staff
Séjour de 3 nuits en avril 2024
Réponse de Paula Ayala le 11 avr. 2024
Hi Enrique,Thank you for your 5 star review. We value your feedback and hope to see you again soon.

10/10 Excellent

Enrique

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the fact that the hotel offered breakfast Food was great . Room was clean and staff was great friendly
Séjour de 2 nuits en avril 2024
Réponse de Paula Ayala le 11 avr. 2024
Hello Enrique-Thank you for your great feedback. We are happy to hear that you had a great say and enjoyed our lovely breakfast. We hope to see you again.

8/10 Bien

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, location and breakfast
Séjour de 1 nuit en avril 2024
Réponse de Paula Ayala le 11 avr. 2024
Hello Terry-Thank you for your great feedback.We hope to see you back soon.

10/10 Excellent

Joseph, San Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice breakfast
Séjour de 1 nuit en avril 2024
Réponse de Paula Ayala le 8 avr. 2024
Hello Joseph-Thank you for your review, we are happy to hear that you enjoyed our wonderful breakfast.We hope to see you back soon .

10/10 Excellent

John, Lahaina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the availability of two free level 2 charging stations for my EV rental. The breakfast area in the atrium is spacious and enjoyable. The hotel location is near the downtown and offers easy access to various restaurants. Only thing that I didn't like was that one of the charging stations was down the entire week I stayed resulting in some problems being able to charge the car.
Séjour de 7 nuits en mars 2024
Réponse de Paula Ayala le 8 avr. 2024
Hello John-Thank you for your review we are happy to hear that you enjoyed out wonderful breakfast. We apologize for the inconvenience you encountered during your stay. The Chargepoint EV station company is taking care of this issue to get it back on service.We hope to see you again.

10/10 Excellent

Camilla

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Paula Ayala le 3 avr. 2024
Hello Camilla-Thank you for your 5 star review. We hope to see you back soon.

10/10 Excellent

CLAUDIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and place was nice and free breakfast and everything was clean :) staff was friendly
Séjour de 2 nuits en mars 2024
Réponse de Paula Ayala le 25 mars 2024
Hello Claudia-We apricate your feedback.We hope to see you back soon.

10/10 Excellent

AMIE

Séjour de 1 nuit en mars 2024
Réponse de Paula Ayala le 19 mars 2024
Hello AMIE-Thank you for your 5 star review.We appreciate your feedback.

4/10 Médiocre

Maria

Séjour de 2 nuits en mars 2024
Réponse de Paula Ayala le 3 avr. 2024
Hello Maria-Thank you for your review.

8/10 Bien

Chris

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Paula Ayala le 13 févr. 2024
Hi Chris-Thank you for the 4 star review.We hope to see you again soon.

8/10 Bien

Sachie

Very good
Séjour de 1 nuit en janvier 2024
Réponse de Paula Ayala le 5 févr. 2024
Hello Sachie-Thank you for your feedback.We hope to see you soon.

10/10 Excellent

Aaron

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect hotel for 49er game attendees.
Our stay was great! First off, the hotel allowed us to check in early. We came to the area to go to the 49ers playoff game and the hotel is located right across the street from the train station, which we used to get to and from the game. It was extremely convenient. My friend and I go to 3 or 4 games a year. We will be using this hotel for now on. It's convenient, clean, and accommodating.
Séjour de 1 nuit en janvier 2024
Réponse de Paula Ayala le 3 févr. 2024
Hello Aaron-Thank you for your feedback, we are glad to hear you had a great stay at our property to go see the 49ers game.We hope to see you back soon.

10/10 Excellent

Yubica

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Y
Séjour de 1 nuit en janvier 2024
Réponse de Paula Ayala le 15 janv. 2024
Hello Yubica-Thank you for your 5 star review.

8/10 Bien

Sandra

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Paula Ayala le 16 janv. 2024
Hello Sandra-Thank you for your feedback.We appreciate and value your opinion.

10/10 Excellent

Dennis, Carson City

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its very new and great area nearby.
Séjour de 1 nuit en janvier 2024
Réponse de Paula le 14 janv. 2024
Dennis,Thank you for your 5 star review. We appreciate and value your business. We hope to see you back soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté
Séjour de 2 nuits en janvier 2024
Réponse de Paula Ayala le 8 janv. 2024
Hello-Thank you for your feedback.

4/10 Médiocre

Cathleen

Séjour de 4 nuits en décembre 2023
Réponse de Paula le 17 déc. 2023
Hello Cathleen-Thank you for your review.

8/10 Bien

THOMAS

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Paula Ayala le 11 déc. 2023
Hello Thomas-Thank you for your feedback, we appreciate your feedback.

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean stay, and he usual amenities
Réponse de Paula Ayala le 13 févr. 2024
Hello Christopher,Thank you for your great feedback.We hope to see you back soon.

8/10 Bien

estela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for family
Good for family
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 5 déc. 2023
Hello Estela,Thank you for your feedback, we appreciate and value your opinion.

8/10 Bien

Roberto

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like the room it was accessible because I have a stroller, the breakfasts my kids love it, the staff very helpful.
Séjour de 2 nuits en novembre 2023
Réponse de Paula Ayala le 28 nov. 2023
Hello Roberto-Thank you for you feedback, we really appreciate your opinion.

8/10 Bien

Wei-Yun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Easy and quick check in. Room is outdated, but you get what you pay for so it’s reasonable. Came mainly with kids for the indoor swimming pool during winter time. Sad to see the jacuzzi is not open for use (it’s covered). Many walkable dining options nearby.
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 27 nov. 2023
Hello Wei-Yun,Thank you for your great feedback, we are happy to hear that your family enjoyed our indoor pool. We are going through a full renovation in 2024

10/10 Excellent

William, Folsom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good spot
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 28 nov. 2023
Hello William-Thank you for your 5 start review.We hope to see you soon.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Quiet.
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 27 nov. 2023
Timothy-Thank you for your review.

8/10 Bien

YOUNGSOO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Paula Ayala le 25 nov. 2023
Hello Youngsoo,Thank you for your review.

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 20 nov. 2023
Hello Ronald-Thank you for your feedback.We hope to see you soon.

10/10 Excellent

Demetrias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Showed up a little early and the front desk staff worked to get us a room. The hotel was quiet and there was easy access to fast food and the freeway.
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 14 nov. 2023
Hello Demetrias,Thank you for your feedback, we appreciate and value your opinion. We hope to see you in the furure.

10/10 Excellent

Julieta

Séjour de 4 nuits en novembre 2023
Réponse de Paula Ayala le 14 nov. 2023
Hello Julieta,Thank you for your 5 star review.We hope to see you soon.

4/10 Médiocre

Marlana

Les points forts : Propreté
I have not got my deposit back
Séjour de 1 nuit en octobre 2023
Réponse de Paula Ayala le 13 nov. 2023
Hello Marlana,Thank you for staying with us,As far as the CC authorization your bank does take 3-10 business days to clear that from your account.Please call your bank if you wish not to wait for this period of time so they can release your stay

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Paula Ayala le 13 nov. 2023
Julie,Thank you for your 5-star review, we appreciate and value your opinion.

4/10 Médiocre

Juan, Fresno

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So just to be clear this is an older hotel that’s been upgraded. It was probably a Holiday Inn basic and now they made it into Holiday Inn express. The room we got was not too bad other than the floor was pretty dirty. Part of the problem is the hotel did not notify us that there was a soccer tournament team battalion staying at the hotel. They put us on the bottom floor next to the breakfast bar and as soon as we got there, there were mid teams running everywhere, including the second floor and making a lot of noise. The following morning it sounded like an entire school was in the lobby from all the kids running around and all the noise that was being made and we were trying to get a little extra shadow and that wasn’t going to happen. We didn’t try the pool in the spa but I did look at it and it was actually in decent condition and they had a nice outdoor seating area. The hotel has placed a lot of its broken furniture in trash at the rear of the hotel, which looked really tacky. Not sure who the hotel manager is but if you do a little extra care and cleaning the rooms a lot better, including the carpets and not allowing trash to build up at the back of the property which also includes broken furniture.
Réponse de Paula Ayala le 2 nov. 2023
Hello Juan-Hello Eileen, Thank you for your feedback. We value and appreciate your opinion. We apologize for the inconvenience encountered during your stay. It was a soccer weekend in Morgan Hill and all hotels around this area were booked with soccer families. We are due for a complete renovation in the first quarter of 2024! We look forward to your future stays. Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stayed for a weekend soccer tournament. Location was perfect. Good restaurants close by.
Séjour de 2 nuits en octobre 2023
Réponse de Paula Ayala le 31 oct. 2023
Hello Anonymous,Thank you for your feedback we appreciate and value your opinion.We hope to see you again in the future.

10/10 Excellent

Samantha

Séjour de 2 nuits en octobre 2023
Réponse de Paula Ayala le 30 oct. 2023
Hello Samantha-Thank you for your feedback, We appriciate and value your opinion. We look forward to seeing you in the future.

6/10 Satisfaisant

CherYL

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Paula Ayala le 30 oct. 2023
Cheryl-Thank You for your feedback.

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accommodations were fine. Hotels.com App worthless
Used Expedia to book requested pay at hotel and Expedia charges my card prior to my arrival. So done with hotels .com app. The new changes aren’t beneficial in any way. Staff refused to even attempt to add credits to my new Holiday Inn membership. Odd because the same booking app was used the night before in Red Bluff and the very accommodating staff set it up. Also Adding a $21 “transient tax” to the bill at the end of the stay is rude. It may be a city/county fee but it’s not mentioned up front. Booking 3 rooms added nearly $75 to my overall bill. The floor in the swimming area is not safe. It appears sone repair work was done and the new finish is so slippery and dangerous. there were several falls. Might wanna get that fixed. On the plus side the complimentary coffee was tasty and plentiful. I didn’t get the breakfast so I can’t comment on the quality of the serve yourself buffet.
Séjour de 1 nuit en octobre 2023
Réponse de Paula Ayala le 23 oct. 2023
Hello Lisa,Thank you for your feedback, we apologize for any inconvenience you encountered during your recent stay with us. Unfortunately since the reservation was made through a third party it is not eligible to get points through IHG one rewards. We have also made our maintenance dept aware of the pool floor issue.

10/10 Excellent

Javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
It was easy to check in, friendly service. Great amenities.
Séjour de 1 nuit en octobre 2023
Réponse de Paula Ayala le 23 oct. 2023
Hello Javier,Thank you for your feedback, We appriciate and value your opinion. We look forward to seeing you in the future.