Avis sur Mercure Shrewsbury Albrighton Hall Hotel & Spa
Mercure Shrewsbury Albrighton Hall Hotel & Spa
Ellesmere Road, Albrighton, Shrewsbury, England
Avis
8,2
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en groupe
12 juin 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Albrighton Team le 12 juin 2023
Dear Hugh, Thank you for your lovely review
4/10 Médiocre
Voyageur vérifié
23 déc. 2018
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
8/10 Bien
Tim
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tim
Séjour de 1 nuit en mai 2024
Réponse de Elena Fenton, Operations Manager le 25 mai 2024
Dear Tim,Thank you for your feedback, we truly appreciate it and hope to have another opportunity to serve you again in the near future. Warm regardsElena FentonOperations Manager
10/10 Excellent
Callum, Englefield Green
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Callum
Séjour de 1 nuit en mai 2024
Réponse de Elena Fenton, Operations Manager le 25 mai 2024
Dear Callum,Thank you for your feedback, we truly appreciate it and hope to have another opportunity to serve you again in the near future.
6/10 Satisfaisant
DiAnne
14 mai 2024
Les points forts : Propreté
DiAnne
Séjour de 4 nuits en mai 2024
Réponse de Elena Fenton, Operations Manager le 15 mai 2024
Dear DiAnne,Thank you for your feedback, I have provided to have some of the photographs of our rooms updated on the website and I hope this will be rectified soon. I am glad I was able to change your room and truly content to hear that you have enjoyed the room you were given for the remainder 3 nights. We are working through trainings for the various team members, who are new and truly hope this will make a positive impact on their services. I do hope you are enjoying the rest of your trip in UK and I wish you a safe journey back to Australia, Warm wishes,Elena FentonOperations Manager
8/10 Bien
Stephen
Voyage en couple
9 mai 2024
Les points forts : Équipements
Stephen
Séjour de 5 nuits en mai 2024
Réponse de Elena Fenton, Operations Manager le 15 mai 2024
Dear Stephen,Thank you for your rating, we truly appreciate it and hope to welcome you back at our hotel in the near future. Warm wishes,Elena FentonOperations Manager
8/10 Bien
Sharon
Voyage en couple
5 mai 2024
Sharon
Séjour de 2 nuits en mai 2024
Réponse de Elena Fenton, Operations Manager le 15 mai 2024
Dear Sharon,Thank you for your rating, we truly appreciate it and hope to welcome you back at our hotel in the near future. Warm wishes,Elena FentonOperations Manager
8/10 Bien
Rich
Voyage en famille
2 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rich
Séjour de 1 nuit en avril 2024
Réponse de Elena Fenton, Operations Manager le 2 mai 2024
Dear Rich,Thank you for sharing your feedback; I am sorry about the delay of the pre-authorization being returned. Please accept my sincere apologies and rest assured that the team has been re-briefed about the importance of releasing the pre authorization on the same day the Guest leaves. I do hope to have another opportunity to welcome you back at our hotel. Warm wishesElena FentonOperations Manager
6/10 Satisfaisant
Rebecca
Voyage en famille
29 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en avril 2024
Réponse de Elena Fenton, Operations Manager le 30 avr. 2024
Dear Rebecca,We are very disappointed to read that your stay a our hotel did not meet your expectations. Please accept our sincere apologies. We do to deliver better service perhaps during your next stay with us. Kind regards,The Albrighton Hall Hotel and Spa Team
2/10 Horrible
Kayleigh
29 avr. 2024
Kayleigh
Séjour de 1 nuit en avril 2024
10/10 Excellent
ELERI
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ELERI
Séjour de 1 nuit en avril 2024
Réponse de Elena Fenton, Operations Manager le 30 avr. 2024
Dear Eleri,Thank you so much for the wonderful review; we are thrilled to know you had a peaceful stay at our hotel and certainly are looking forward to welcoming you back in the near future. Warm regards,Elena FentonOperations Manager
8/10 Bien
Martin
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 1 nuit en avril 2024
Réponse de Elena Fenton, Operations Manager le 25 avr. 2024
Dear Martin,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager
8/10 Bien
Ruth
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruth
Séjour de 1 nuit en avril 2024
Réponse de Elena Fenton, Operations Manager le 25 avr. 2024
Dear Ruth,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager
6/10 Satisfaisant
Kevin, Rugby
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Kevin
Séjour de 2 nuits en avril 2024
Réponse de Elena Fenton, Operations Manager le 30 avr. 2024
Dear Kevin,Thank you for your review. I am really sorry to read that you were disturbed by the event in the conference room; please accept our humble apologies. We hope you will visit us again in the near future. Warm regardsElena FentonOperations Manager
6/10 Satisfaisant
Samantha
12 avr. 2024
Samantha
Séjour de 1 nuit en avril 2024
Réponse de Elena Fenton, Operations Manager le 25 avr. 2024
Dear Samantha,Thank you for the review, I am sorry that we did not meet entirely your expectations. We hope to have another opportunity to show you our true colors. Warm regardsElena FentonOperations Manager
8/10 Bien
Mosiah
Voyage d’affaires
8 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mosiah
Séjour de 1 nuit en avril 2024
Réponse de Elena Fenton, Operations Manager le 25 avr. 2024
Dear Mosiah,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager
8/10 Bien
Patricia
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 2 nuits en mars 2024
Réponse de Elena Fenton, Operations Manager le 5 avr. 2024
Dear PatriciaThank you for sharing your feedback, we are pleased to read you had a great time at our hotel, we are sorry you did not appreciate being in the stable block as unfortunately this area is not connected to our main house. We do hope to have another opportunity to welcoming you back.Warm wishesThe Albrighton Hall Hotel and Spa Team
8/10 Bien
Alice
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alice
Séjour de 1 nuit en mars 2024
Réponse de Elena Fenton, Operations Manager le 5 avr. 2024
Dear Alice,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team
10/10 Excellent
Pauline
Voyage d’affaires
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pauline
Séjour de 2 nuits en mars 2024
Réponse de Elena Fenton, Operations Manager le 5 avr. 2024
Dear Pauline,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team
2/10 Horrible
Chelsea
17 mars 2024
Chelsea
Séjour de 2 nuits en mars 2024
Réponse de Elena Fenton, Operations Manager le 25 avr. 2024
Dear Chelsea,Thank you rating us, we are extremely sorry that we did not meet your expectations during your recent stay with us. Please accept our sincere apologies. It is our hotel to have another opportunity to offer you a better service, perhaps during your next visit to Shropshire. Warm regardsElena FentonOperations Manager
6/10 Satisfaisant
Lisa
10 mars 2024
Lisa
Séjour de 2 nuits en mars 2024
Réponse de Elena Fenton, Operations Manager le 17 mars 2024
Dear Lisa,Thank you for the rating; we are sorry to not have fully met your expectations and it is our hope to have another opportunity to serve you in the near future. Warm regardsElena Fenton
8/10 Bien
Thomas
Voyage avec des animaux de compagnie, Voyage d’affaires
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mars 2024
Réponse de Elena Fenton, Operations Manager le 17 mars 2024
Dear Thomas,I am please to read you found us all to be friendly and you have appreciated our amenities. We hope to have another opportunity to welcome you again at our hotel in the near future. Warm regardsElena Fenton
6/10 Satisfaisant
Imogen
Voyage en couple
3 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Imogen
Séjour de 1 nuit en mars 2024
Réponse de Elena Fenton, Operations Manager le 7 mars 2024
Dear Imogen,I am very disappointed to read your review, please accept our sincere apologies for the shortfall of service which you have encountered during your recent stay at our hotel.Please rest assured that each feedback is carefully analyzed and shared with the team members, ensuring that actions are taken to prevent similar situation occurring again.We do hope to have another opportunity to offer you better service, in the near future. Warm regardsElena FentonOperations Manager
8/10 Bien
Andy
Voyage d’affaires
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andy
Séjour de 1 nuit en février 2024
Réponse de Elena Fenton, Operations Manager le 7 mars 2024
Dear Andy,Thank you for your rating, we are pleased to know that we have met your expectations and we hope to welcoming you back in the near future. Warm regardsElena FentonOperations Manager
6/10 Satisfaisant
Voyageur vérifié
26 févr. 2024
Les points faibles : Personnel et service
Bit withered
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Elena Fenton, Operations Manager le 27 févr. 2024
Dear Anonymous,Thank you for your review we are sorry to not have met your expectations and hope to have another opportunity to show you our true colors perhaps during your next visit to Shropshire. Warm regards,Elena FentonOperations Manager
10/10 Excellent
David
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en février 2024
Réponse de Elena Fenton le 27 févr. 2024
Dear David,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future. Thank youElena FentonOperations Manager
10/10 Excellent
Steve
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steve
Séjour de 2 nuits en février 2024
Réponse de Elena Fenton, Operations Manager le 27 févr. 2024
Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.
2/10 Horrible
Claudia
23 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Claudia
Séjour de 2 nuits en février 2024
Réponse de Elena Fenton, Operations Manager le 27 févr. 2024
Dear Claudia,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.
10/10 Excellent
Richard
19 févr. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pleasant stay
Richard
Séjour de 1 nuit en février 2024
Réponse de Elena Fenton, Operations Manager le 20 févr. 2024
Dear Richard,Thank you for your feedback, we truly hope to have another opportunity to serve you at our hotel.Warm regardsThe Albrighton Hall Hotel and Spa Team
2/10 Horrible
Cijo
17 févr. 2024
Cijo
Séjour de 2 nuits en février 2024
Réponse de Elena Fenton, Operations Manager le 20 févr. 2024
Dear Cijo,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team
10/10 Excellent
David
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay in a beautiful area
David
Séjour de 2 nuits en février 2024
Réponse de Elena Fenton, Operations Manager le 27 févr. 2024
Dear David,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future. Kind regardsElena FentonOperations Manager
10/10 Excellent
Lisa
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An amazing hotel
Lisa
Séjour de 1 nuit en février 2024
Réponse de Elena Fenton, Operations Manager le 20 févr. 2024
Dear Lisa,We are thrilled to read your comments and truly humbled by each words, thank you very much. We surely hope to have another opportunity to welcome you back for another great stay and perhaps another birthday celebration.Warm wishes,Elena Fenton Operations Manager
6/10 Satisfaisant
Salma
Voyage en famille
9 févr. 2024
Les points forts : Propreté
A hotel in need of work
Salma
Séjour de 3 nuits en janvier 2024
Réponse de Elena Fenton, Operations Manager le 20 févr. 2024
Dear Salma.Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team
6/10 Satisfaisant
steven
7 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
steven
Séjour de 1 nuit en février 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Steven,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm regardsElena Fenton
6/10 Satisfaisant
Andrew
6 févr. 2024
Les points forts : Propreté et personnel et service
Distinctly average
Andrew
Séjour de 1 nuit en février 2024
Réponse de Elena Fenton, Operations Manager le 20 févr. 2024
Dear Andrew,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team
10/10 Excellent
Ms Christine
5 févr. 2024
Ms Christine
Séjour de 2 nuits en février 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Ms Christine,Thank you very much for the rating, we truly hope to have another opportunity to serve you again in the near future.Thank youThe Albrighton Hall Hotel and Spa Team
6/10 Satisfaisant
Voyageur vérifié
5 févr. 2024
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Anonymous,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm regardsThe Albrighton Hall Hotel and Spa Team
6/10 Satisfaisant
Amy
Voyage d’affaires
4 févr. 2024
Amy
Séjour de 2 nuits en janvier 2024
Réponse de Elena Fenton, Operations Manager le 20 févr. 2024
Dear Amy,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team
10/10 Excellent
Rob
1 févr. 2024
Rob
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 20 févr. 2024
Dear Rob,Thank you so much for your feedback which we truly appreciate it. We hope to have another opportunity to welcome you at our hotel for another great stay.Yours sincerely,The Albrighton Hall Hotel and Spa Team
10/10 Excellent
William Kevin
27 janv. 2024
William Kevin
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear William Kevin,Thank you for the rating, we are looking forward to welcome you back in the near future.Thank youThe Albrighton Hall Hotel and Spa
8/10 Bien
Jack
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jack
Séjour de 2 nuits en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Jack,Thank you for the rating, we are looking forward to welcoming you back in the near future. Warm regardsElena FentonOperations Manager
8/10 Bien
Mark
21 janv. 2024
Mark
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Mark,Thank you for your rating. We look forward to welcoming you back in the near future for another great stay at our hotel.Warm regards,Elena Fenton
10/10 Excellent
Angela
Voyage en groupe
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy relaxing hotel
Angela
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Angela,Thank you very much for the great review, we are very pleased to read you had a wonderful time at our hotel and certainly hope to have another opportunity to serve you in the near future.Thank youThe Albrighton Hall Hotel and Spa Team
4/10 Médiocre
Jonathan
18 janv. 2024
Jonathan
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Jonathan,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm wishesThe Albrighton Hall Hotel and SPA Team
10/10 Excellent
michael
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
michael
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Michael,Thank you for your rating, we truly hope to have another opportunity to serve you in the near future. Warm wishes,The Albrighton Hall Hotel and Spa Team
10/10 Excellent
Peter
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Peter,Thank you very much for the great rating, we hope to serve you again in the near future. Warm wishesThe Albrighton Hall Hotel and SPA Team
10/10 Excellent
Steven
Voyage d’affaires
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Steven
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 8 févr. 2024
Dear Steven,Thank you for the review, we are pleased to read you had a lovely stay at our hotel.We are looking forward to welcoming you back in the near future for another wonderful stay at our hotel.Warm wishes,The Albrighton Hall Hotel and Spa Team
6/10 Satisfaisant
Haydn
7 janv. 2024
Les points forts : Personnel et service
Haydn
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 9 janv. 2024
Dear Haydn,I am very sorry to read that we did not meet your expectations during your recent stay with us, we hope to offer you a better service perhaps next time you will visit Shropshire.Warm regards,The Albrighton Hall Hotel and Spa Team
10/10 Excellent
Joanne
Voyage d’affaires
4 janv. 2024
Les points forts : Équipements
Joanne
Séjour de 1 nuit en janvier 2024
Réponse de Elena Fenton, Operations Manager le 9 janv. 2024
Dear Joanne,Thank you for your feedback, we truly appreciate it and we are really hoping to welcome you back to our hotel in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team
6/10 Satisfaisant
Wendy
Voyage en famille
4 janv. 2024
Les points forts : Propreté et personnel et service
Wendy
Séjour de 2 nuits en janvier 2024
Réponse de Elena Fenton, Operations Manager le 9 janv. 2024
Dear Wendy,Thank you for your feedback, we are very disappointed to read that we did not meet your expectation during your recent stay with us and truly hope to offer you a better service in the near future, Warm regards,Elena FentonOperations Manager