Extérieur
Vérifier la disponibilité

Avis sur Hampton Inn Harrisonburg - South

2.5 out of 5
Hampton Inn Harrisonburg - South
43 Covenant Drive, Harrisonburg, VA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 537 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 293 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1000." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Louis

Séjour de 1 nuit en novembre 2022

8/10 Bien

Sylvie

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Propreté
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Réjean

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel gentil Très propre Bien situé tout près de la route 81
Séjour de 1 nuit en novembre 2021
Réponse de Mike Dornquast - General Manager le 8 déc. 2021
Rejean, Thank you for the wonderful review and for the kind words for our team. We will be sure to share your kudos with them so they know the impact they have on our guests. Thank you,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020
Réponse de Rudy le 24 mars 2020
Thank you for staying with us. We so appreciate your excellent 5 out of 5 rating regarding your recent stay with us. Come see us again real soon..

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très propre...déjeuner inclus et excellent..! Personnel sympathique
Séjour de 1 nuit en mars 2020
Réponse de Rudy le 19 mars 2020
Thank you for your excellent 5 out of 5 rating regarding your stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre, lit confortable, bon service, près de l’autoroute. Climatisation un peu bruyante
Séjour de 1 nuit en décembre 2018
Réponse de Rudy le 27 déc. 2018
We are delighted to see your 5 out of 5 rating. Come stay with us again soon.

10/10 Excellent

Jean, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel pour un arrêt.
Pas de restaurants intéressants aux environs. Hôtel parfait pour un arrêt en route.
Séjour de 1 nuit en avril 2018
Réponse de Rudy le 26 avr. 2018
Nous sommes impatients de vous servir à nouveau.

8/10 Bien

sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arrêt pour aller en Floride parfait
Réponse de Rudy le 11 avr. 2018
Thank you for your response, we are glad you enjoyed your stay. We look forward to serving you again in the future.

6/10 Satisfaisant

Diana

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Diana, thank you for staying with us. Your feedback is valuable, and we hope to have the opportunity to provide you with a more exceptional experience during your next visit.

10/10 Excellent

Dan, Moultrie

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff very nice and helpful. Hotel was very clean , up to date, quiet, great breakfast and plenty parking.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Dan, thank you for your wonderful review! The team members at Hampton Inn Harrisonburg South are delighted to hear that you enjoyed the cleanliness, modern amenities, peace and quiet, delicious breakfast, and ample parking. We're looking forward to welcoming you back!

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Melanie, it's fantastic to hear you enjoyed the prime location of Hampton Inn Harrisonburg South. We aim to provide convenience for our guests, and your feedback is greatly appreciated. Looking forward to welcoming you to our property in the future.

10/10 Excellent

Jodi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Jodi, it's fantastic to hear that you had an outstanding stay at the Hampton Inn Harrisonburg South. We really appreciate you taking the time to rate us. Your feedback reaffirms the effort we put in every day. We hope to see you again soon!

2/10 Horrible

Jaya

Voyage avec des animaux de compagnie
Will never stay here again
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Jaya, it's disappointing to hear about your experience. We aim to provide all our guests with a satisfactory stay, and it's clear we didn't meet those standards for you. We'll be sure to address your feedback internally while striving to improve.

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was excellent and very helpful and friendly.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Thomas, thank you for your kind words about our team members at Hampton Inn Harrisonburg South. We strive to deliver a high level of service and it's wonderful to learn that this has been recognized. We hope to have the pleasure of serving you again soon.

8/10 Bien

Susan

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Susan, thank you for staying at Hampton Inn Harrisonburg South and for your positive score. Our team is continuously striving to ensure we provide a wonderful guest experience, and we're delighted you had a good stay. We hope to welcome you back in the near future for an even better experience.

6/10 Satisfaisant

Jonathan, Mentor

Voyage en couple
Les points forts : Propreté et personnel et service
Only had housekeeping every other day, and then they only dumped the trash and replaced the towels; didn't make the bed. Ran out of some breakfast stuff almost every day
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Jonathan, we appreciate your thoughts on the services provided. We apologize for any dissatisfaction you might have felt with the housekeeping schedule and our breakfast availability. An ongoing commitment to improve guest experience is our priority, and your feedback is essential for this. We hope to have an opportunity to better serve you in the future.

10/10 Excellent

Victoria

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, a bit crowded but I guess you can’t prevent that. Good location
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 avr. 2024
Victoria, thank you so much for your positive feedback about your stay at Hampton Inn Harrisonburg South. Our team members strive to provide a friendly environment, and we're glad you found our location convenient. We appreciate your understanding regarding certain crowded moments and are continuously working on improving the guest experience. We hope to welcome you back in the future.

6/10 Satisfaisant

Susan

Voyage en couple
Les points forts : Personnel et service
Shod did an excellent job checking us in. Regarding the rooms, the bathrooms and tv’s should be updated. Also, the bath towels are small and very rough…they should be replaced along with the sheets that were very worn. I would also recommend sample size shampoos, bath wash and conditioner as opposed to the refillable bottles which could be unsafe.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Susan, thanks for your feedback. It's wonderful to hear your check-in experience was notable, we always aim to make a great first impression. Your comments regarding the rooms have been noted. We're continually looking for ways to enhance the comfort and convenience of our spaces, and your remarks on the bathroom facilities, television services, linen, and bathroom amenities will guide us in this process. We assure you every step is taken to uphold a high standard for guest safety and cleanliness. Thanks for visiting, we hope to offer you an even better experience in the future.

8/10 Bien

Beth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel sleep hotel wake up hotel leave
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Beth, it's great to hear you had an efficient stay at Hampton Inn Harrisonburg South. We hope to have the opportunity to serve you again on your next trip, providing you a memorable experience.

6/10 Satisfaisant

Jessica

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 mars 2024
Jessica, it seems like you had a balanced experience based on your rating. We always aim for stellar guest experiences, and appreciate any insight you could provide to help us elevate our service. Thank you for choosing our hotel and we hope to serve you better in the future.

10/10 Excellent

Galen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and quiet. The staff was very friendly.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 mars 2024
Galen, thank you for sharing your experience at Hampton Inn Harrisonburg South. We're glad to hear you found our property well-maintained and tranquil. Our team members strive to exude friendliness, so it's wonderful to know that their efforts enhanced your stay. Your feedback is greatly appreciated. We hope to see you again soon!

8/10 Bien

Jennifer

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The only thing that was below average is the wear & tear on the rooms. Our room had several patched holes. Only spackling not painted over, walls scuffed & the bathroom sink cabinet had areas that the stain had worn off. The hotel is due for an update/refresh. Staff was very kind & helpful & the room was very clean. I would stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
Jennifer, it's wonderful to know that you valued the cleanliness of your room and found our team members both kind and helpful at Hampton Inn Harrisonburg South. We do acknowledge the feedback regarding the room aesthetics and want to inform you that maintenance and upkeep are ongoing priorities for us. Your willingness to stay with us again is greatly appreciated. We're looking forward to welcoming you back and providing you with an even more memorable experience next time.

10/10 Excellent

Salem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 3 mars 2024
Thanks for the amazing rating, Salem!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Harrisonburg South!

8/10 Bien

John

Voyage avec des animaux de compagnie, Voyage en couple
This was a nice large room. Lots of space with our golden retriever. They weren’t able to accommodate us on the ground floor which was fine. There was no breakfast left when we went down at 7:45 am due to a ball team and a band. The staff were caught unaware apparently or poor planning whoch was annnoying. Otherwise I would stay here again probably.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
John, thank you for sharing your recent experience at Hampton Inn Harrisonburg South. It's delightful to hear that you and your golden retriever appreciated the comfort of our ample rooms. We regret to learn that your breakfast experience wasn't as expected. Our team always strives to ensure all guests are cared for, and we take your input very seriously. It's great to hear that despite this, you consider visiting us again. We look forward to offering you an even better experience next time.

6/10 Satisfaisant

Bophia

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The rooms were a little dirty but overall good stay
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Bophia, it's regrettable to hear that some aspects of your stay did not entirely meet your expectations. We strive to uphold a high standard of cleanliness and it seems that we fell short this time. Regardless, we're pleased that you found your stay to be satisfactory as a whole. Your feedback is valuable and we'll certainly utilize it for improvements. Thank you for choosing to stay with us.

8/10 Bien

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice hotel
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Andrea, it's fantastic to hear you thought of Hampton Inn Harrisonburg South as a nice place to stay. We hope to have the pleasure of welcoming you back in the future.

8/10 Bien

Daniel

Les points forts : Équipements
Check in took longer than normal.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 18 févr. 2024
Daniel, it's disappointing to hear that your check-in process wasn't as brisk as expected. Our team strives to ensure all aspects of our guest's stay at Hampton Inn Harrisonburg South are smooth and efficient. We'll be sure to address this to improve our processes. We hope the rest of your stay was enjoyable and look forward to welcoming you back soon.

4/10 Médiocre

Lolymary

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 17 févr. 2024
Thank you for sharing your feedback, Lolymary.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

6/10 Satisfaisant

James

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 1 févr. 2024
James, we notice your stay with us may not have met your expectations fully. We acknowledge how vital guest feedback is for improving our service quality. We hope to have another chance to provide a better experience in the future.

6/10 Satisfaisant

Barbara

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The front desk people were not at all helpful - did not ask for my Hilton Honors number - did not give any water and the shower head is so high it is impossible to regulate - not a good experience over all - thank goodness the next night Hampton Inn was great.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 30 janv. 2024
Barbara, it seems you had a less than exceptional stay, which we genuinely regret. Our team members are typically praised for their helpfulness, so we're surprised to hear about your encounter at the front desk. We also acknowledge the troubles you faced with shower regulation - we're always focused on guest comfort. We appreciate you acknowledging the improvement on the second evening, which more closely reflects our high standards. Your constructive feedback will be used to ensure future stays align with our commitment to hospitality.

8/10 Bien

Mary Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The toilet was way too low. I am a senior citizen and i had difficulty getting up and down on the toilet. There wasn't anything to hold on to. Internet connection not strong for work.
Réponse de Customer Service le 26 janv. 2024
Mary Anne, we appreciate your valuable feedback. We're sorry to hear that certain aspects, such as restrooms accommodations and Wi-Fi speed, didn't meet your expectations. These are areas that we aim to get right for our guests to enhance their comfort during their stay. Please rest assured your concerns will be shared with our team members for their attention. We strive to continuously improve our services and facilities, catering to needs of guests of all ages and purposes. Thank you for choosing to stay with us.

10/10 Excellent

susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!!
The staff was wonderful. They were very helpful with directions and were friendly and courteous. The room was very clean and comfortible. A great stay!!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Susan, thank you for your lovely feedback regarding your stay at Hampton Inn Harrisonburg South. We're glad to hear that our team members were a positive part of your experience, providing assistance and showcasing their friendliness. It's wonderful that you found the cleanliness and comfort of your room to your liking. We can't wait to welcome you back for another great stay in the future!

8/10 Bien

Terry

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Terry, the Hampton Inn Harrisonburg South team thanks you for your rating! We're glad to know that your experience with us was largely positive. Looking forward to your next visit!

6/10 Satisfaisant

Jason

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 5 févr. 2024
We appreciate the feedback, Jason.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Jeffrey

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Jeffrey, it sounds like you had a great experience at Hampton Inn Harrisonburg South. We're thrilled to know this and we hope to have the pleasure of welcoming you back in the near future. Thank you for choosing us!

10/10 Excellent

Robert S

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional service
Very professional and courteous staff. Location was convenient to shopping, restaurants and university activities, highly recommend
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 janv. 2024
Robert, thank you for your high praise of Hampton Inn Harrisonburg South. We're thrilled you found our team members professional and courteous, and our location convenient for shopping, dining, and university activities. Your recommendation means a lot to us. We look forward to welcoming you back soon.

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice overnight stop
Perfectly nice overnight hotel for a road trip. Hotel didn’t receive booking for hotels.com until 90 minutes after booking so check-in was complicated and delayed.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 janv. 2024
Eric, thank you for choosing to stay at the Hampton Inn Harrisonburg South during your road trip. It's pleasing to hear you had a pleasant overnight stay. However, it's regrettable there was confusion during your check-in process due to a slight delay in receiving your booking from the third-party site. We value all feedback and hope to make your future check-ins more seamless. We're looking forward to your next visit.

10/10 Excellent

Elise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great employees here
Very kind staff. Makes all the difference! Thank you and Happy New Year!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 9 janv. 2024
Elise, thank you for your glowing feedback! At Hampton Inn Harrisonburg South, it truly warms our hearts to hear our team members' kindness made a significant difference to your stay. We are thrilled you felt well taken care of. Wishing you a wonderful year ahead and we cannot wait to welcome you back in the future!

10/10 Excellent

Ann Marie

Voyage en famille
Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 30 déc. 2023
Ann Marie, thank you for choosing Hampton Inn Harrisonburg South. We're delighted to know that you had a favorable stay, and we appreciate your top rating. It's always uplifting to know our guests had a valued experience at our hotel. We look forward to hosting you again soon.

2/10 Horrible

Craig

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room smelled like smoke. When I reported it to the desk, they did nothing.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 25 déc. 2023
Craig, it's regrettable to hear of the issue with the room's scent and your report not being addressed as expected. We prioritize our guests' comfort and satisfaction, so we deeply regret any inconvenience caused. We acknowledge your feedback and will ensure it is shared with the relevant team to prevent future instances. Thank you for taking the time to share your experience.

10/10 Excellent

Kristin

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 23 déc. 2023
Kristin, thank you for choosing to stay at the Hampton Inn Harrisonburg South. We're pleased to know we met your expectations during your visit. We eagerly anticipate your return for another satisfying experience.

8/10 Bien

Hannah and Richard

Voyage en famille
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 22 déc. 2023
Hannah and Richard, thank you for choosing Hampton Inn Harrisonburg South. It's wonderful to see your positive rating. We trust your stay was enjoyable and look forward to welcoming you back for another visit in the future.

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 22 déc. 2023
Andrew, we're delighted to hear you had a top-notch experience at Hampton Inn Harrisonburg South! We value your feedback and sincerely hope to have the pleasure of welcoming you back for another exceptional stay.

4/10 Médiocre

Jason

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 20 déc. 2023
Jason, we appreciate your feedback and we're sorry to see you were not completely satisfied with your experience. We continuously strive to enhance our service and would appreciate more details so we can address your concerns. We hope to welcome you back for a much improved stay.

4/10 Médiocre

Mary

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I called prior to check-in to tell them we will be there around 9pm. Got to hotel and had to wait 15 minutes for someone to come to desk. Short staffed.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 29 nov. 2023
Mary, we regret to hear about the wait time you experienced upon arrival. Ensuring efficient service, especially during check-in, is of utmost importance to us. It's disheartening to hear we didn't meet your expectations this time. The point about waiting on arrival has been noted and passed on to the relevant team members. We hope you give us another opportunity to serve you better.

2/10 Horrible

Agostino

Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 20 nov. 2023
We appreciate your feedback, Agostino.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Brent

Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 1 déc. 2023
Thank you for the wonderful rating, Brent!It's fantastic you enjoyed your time at Hampton Inn Harrisonburg South so much! We look forward to hosting you again soon for another amazing experience!

8/10 Bien

Lydia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This appears to be an older property but pretty well taken care of. Our room was good sized and there was plenty of room in the bathroom. The room had carpeting, which I do not care for. Carpeting is never clean. I would rather see plain floors, which can be kept cleaner. The shower head was very high on the wall not allowing me to reach it to change the direction or choice of sprays. But overall it is a place I would choose again if I were back in Harrisonburg.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 7 nov. 2023
Lydia, it's delightful to know that the Hampton Inn Harrisonburg South’s maintenance and spacious design sat well with you. We've noted your preference for bare flooring over carpeting and the objection regarding the placement of the shower head. They will be considered in our ongoing efforts to improve guest experience. It's encouraging to hear that you would consider choosing us again. Our team delights in offering an experience that inspires repeat visits and we're looking forward to welcoming you back.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The check-in staff was friendly. When we arrived at the room, only one key worked. One of the two beds in the room was dirty and the sheets had to be replaced. The woman from the front desk replaced them for us, but it took a long time for her to arrive to do so (she was alone at the front desk and it was a busy weekend). Then when we closed the bathroom door, it locked. I called the front desk again to have someone come and unlock it. She arrived much later to figure out the problem, then said she would return with a tool. Again, it took a long time. Eventually when she returned and got the door open, she determined it was an issue with the door and not that we had accidentally locked it when we closed it. Breakfast was okay. The kids were sad that the waffle maker was out of order. Check out process was easy, but less friendly.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 6 nov. 2023
It's disheartening to learn of the issues you experienced surrounding your room keys, bed linen, and bathroom door. We understand how this could cause inconvenience, especially during a busy weekend. We always aim to provide exceptional service and we're grateful to you for bringing these matters to our attention. On a different note, we're glad to hear that your check-in experience was pleasant and that the children had looked forward to the waffles during breakfast. We're continuously working on improving and your feedback is invaluable in this pursuit. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 6 nov. 2023
Jeff, thank you for taking the time to rate your stay at Hampton Inn Harrisonburg South. We're thrilled you had a great stay and we appreciate you choosing us. We're looking forward to welcoming you back in the future!