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Avis sur West Neck Guesthouse

3.5 out of 5
West Neck Guesthouse
31 W Neck Rd, Shelter Island Heights, NY

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 24." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 24." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 24." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 24." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 24." "

8,8/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The walk to the main house was further than noted. Breakfast was sparse compared to other B&B's.
Séjour de 1 nuit en août 2021

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Different. Each room is a different deal!
The guest house has very pretty photos of the rooms in the app. But the room I got (number 5) was very different. The bathroom was tiny. The furniture different. The space very small. There was no chair in the deck for private use. The chess game is no longer in the garden. All very different...
Séjour de 3 nuits en juin 2021

8/10 Bien

Arian

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pleasant stay in Shelter Island
A nice stay. We were dying to take a nap when we arrived and unfortunately discovered a HUGE stain on the rug. The sheets on the bed had been cleaned, but previous stains were not completely washed out. The decorative pillow on the bed was also splashed with what appeared to be red wine and had many other dark stains on it which was off-putting. The staff changed our bedding within 45 minutes and we appreciated the prompt response. The rug was never removed and we avoided the large stain the rest of our stay - which was annoying because the rest of the room was sparkling clean. The king bed and deep soaking tub are particular highlights of the room. Hearing our neighbors walk around and talk wasn't ideal, but thankfully they were quiet so it wasn't a huge bother. It would be nice to have the outdoor furniture on our patio (Room 4) cleaned prior, we had to clean it off ourselves in order to sit. Definitely don't miss out on the morning pastries at the Shelter Island house, their sister hotel. They are delicious! The earlier you arrive (starts at 8am) the warmer they are. I was a but surprised considering the price of both hotels to see just a Keurig available for morning coffee. We spent a good amount of time chatting with Ian who is a delight and SO helpful. Definitely seek him out for recommendations around the island. Overall a nice weekend away we enjoyed and would recommend if you're already planning to visit the island.
Séjour de 3 nuits en septembre 2020

8/10 Bien

John, Wallington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room, #4, was very nice, we liked the location. Had a little trouble with the AC unit and must admit we were able to hear our "neighbors" talking when we tried to sleep late Monday evening. It was easy to check in and we did enjoy the complimentary breakfast provided right up the road at the Shelter Harbor House. It was located in a place that allowed easy access to the places we were interested in visiting during our stay. One downside is that it was on a busy corner and heard quite a lot of traffic, especially early in the AM.
Séjour de 2 nuits en septembre 2020
Réponse de Janet le 21 sept. 2020
Thanks for taking the time to review West Neck Guesthouse. We appreciate your feedback and hope you can visit with us again soon!

6/10 Satisfaisant

christophe

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de Janet le 21 sept. 2020
Thanks for taking the time to review West Neck Guesthouse. We appreciate your feedback and hope you can visit with us again soon!

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anniversary
Very happy! Except not enough electric outlets in the room for charging the cell phone, ear buds, etc.....and the bathroom light switch should installed on the right wall when entering! It is more safe and convenient, especially in the middle of the night when you can’t see anything!
Séjour de 1 nuit en septembre 2020
Réponse de Janet le 13 sept. 2020
Thank you for your feedback! We are thrilled you enjoyed your stay and will communicate your concerns to management.

10/10 Excellent

Stuary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Janet le 26 août 2020
Thank you so much for your excellent review! We are thrilled you enjoyed your stay and hope you can visit with us again soon!

10/10 Excellent

LeslieL, Long Island, NY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was lovely and airy. The bed was very comfortable. The little veranda very inviting. The staff were very friendly and helpful. The only thing it lacked was a coffee maker, an essential.
Séjour de 2 nuits en août 2020
Réponse de Janet le 8 août 2020
Thanks much for you fantastic review. We are thrilled to hear how much you enjoyed your stay! Unfortunately, we had to make adjustments to rooms to minimize risk but will have the coffee machine back in the rooms as soon as we can! We hope you can visit with us again soon!

10/10 Excellent

Deniz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super Clean Guesthouse
The guesthouse was perfect for a couple. It is great to have a parking for the car and breakfast in the morning. Self check-in & check- out was flawless and great for COVID-19. The room was very clean, we loved it!
Séjour de 1 nuit en juillet 2020
Réponse de Janet le 22 juil. 2020
Thank you so much for your fabulous review. We are thrilled how much you enjoyed your stay and that you appreciated our COVID-19 response. We are doing everything possible to keep our guests, staff and community safe. We hope you can visit with us again soon!

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room good, but property looks terrible, nothing like the pictures. Its also just a guest house, not an Inn. You need to go 3 blocks to the, very nice, Shelter House, to check in, get breakfast, use facilities. This place is just a parking lot with a guest house.
Séjour de 1 nuit en juillet 2020
Réponse de Janet le 18 juil. 2020
We are sorry to hear that we did not meet your expectations and we appreciate your feedback. We are happy to hear that your enjoyed the room and will address your concerns regarding the property. We hope you stay well and enjoy the rest of the summer.

10/10 Excellent

Kathleen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de Janet le 13 juil. 2020
Thank you so much for the fabulous review! We are thrilled you enjoyed your visit and hope you can visit with us again soon!

8/10 Bien

Annie

Les points forts : Propreté et personnel et service
It was a lovely location and easy to deal with check in and check out. Only complaint was the bed was a bit uncomfortable.
Séjour de 2 nuits en octobre 2019
Réponse de Janet le 17 oct. 2019
Thank you so much for your review. We are happy to hear you enjoyed the location and found the check in and out process easy. We will pass on your concern about the bed to management. Hope you can visit with us again!

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
When I embarrassingly pleaded for the propriety owners to refund the $800 that it cost for two nights stay when I unexpectedly lost my job, they were unwilling to do so. The customer service generally was not great, they did not return my call when they said they would and no one answered the phone after I called multiple times to get help with directions to and from. And finally one of our towels was dirty. For the price, there was nothing special about this hotel and I would not stay here again.
Séjour de 2 nuits en septembre 2019

6/10 Satisfaisant

Caroline

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean room and bathroom, shared areas less so. Check-in could have been clearer as needed to go to a different venue.
Séjour de 1 nuit en août 2019
Réponse de Janet le 9 sept. 2019
Thank you for taking the time to write a review. We appreciate your feedback and will pass along to management.

2/10 Horrible

richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel improperly charged me $167.
Séjour de 2 nuits en juin 2019
Réponse de Janet le 16 juil. 2019
Thank you for your feedback. Our policy as indicates on our website, on expedia's website and on our email confirmation that there is a nonrefundable pet fee. I apologize if you missed this fee.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Janet le 15 oct. 2018
Thank you for taking the time to review West Neck Guesthouse. We are delighted you enjoyed your stay and hope to see you again soon!

2/10 Horrible

Phil, Rhode Island

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
I tried to deal with the property directly....they were unresponsive. Moved once. Hornets...broken shades.... broken chaise-little spiders in room....8 am lawn matinence with industrial noise.... These folks don’t deserve your hard earned money.....stay elsewhere.
Séjour de 1 nuit en août 2018

8/10 Bien

Tim, NY

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great room and property. No staff available for questions or requests but otherwise a great experience.
Séjour de 1 nuit en août 2018
Réponse de Janet le 6 sept. 2018
Thank you so much for your review. We are happy to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de Janet le 10 août 2018
Thank you so much for visiting West Neck Guesthouse and your 5 star review. We are thrilled you enjoyed your stay and hope to see you again very soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We had a nice room but here are the disappointing aspects of our stay. Right from the start the service was less than adequate. No one to greet us and note on door said our name would be on the door of one of the rooms and it was not. Had to call....never saw a staff person the entire 2 night stay. No hairdryer in the bag provided in our room. The bikes are in poor repair and the worst was no wifi the excuse being the garden service mowed the lawns and wrecked the server!! And nowhere on the website does it say that you must take a ferry to get to this hotel. Very disappointing.
Séjour de 2 nuits en juin 2018
Réponse de Janet le 27 juin 2018
Thank you for taking the time to write a review and we appreciate your feedback. We are sorry that your stay was less than perfect as we strive to make every experience memorable. We also apologize if you missed the direction and maps page on our website that explains 8 minute ferry ride to Shelter Island. We hope you can return soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2017

6/10 Satisfaisant

Bill

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Shelter Island
Room was solid, but bathroom fixtures were not wooong properly which made taking a shower/bath troublesome.
Séjour de 1 nuit en août 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room a bit off the beaten path
This hotel is actually a house that is related to a larger hotel about a 10 minute walk up the street, which is where breakfast is served and there is a bar and restaurant, etc. The room was nice and comfortable though the house sits on a corner of a somewhat busy intersection (by Shelter Island standards).
Séjour de 2 nuits en juin 2017

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous!
So fantastic! Everyone was lovely, the shared amenities with the main house were wonderful, and the room was darling.
Séjour de 4 nuits en juin 2017