Glad you enjoyed your stay and enjoyed the horses!Take Care

Hi LynneThanks for taking time for writing a review on us.Glad you 3 enjoyed yours stay and look forward to seeing you again.Kind Regards Keith and Christine x

To Sylvia & Michael Thanks for taking time to send us a lovely review. We are pleased you enjoyed your stay with us and everything was to your liking. 10 out of 10!. Take Care Keith & Christine x

To Dear Judith & LowellThankyou thankyou thankyou!We had a lovely time with the four of you and I know Indiana, USA is along way away but hope you do come back to see us again.Kind RegardsKeith & Christine xx

Thanks Mark for taking time to give us a Excellent Review.Yes parking on the forecourt is a bit tight, as cars seem to be getting bigger and bigger!Cheers and see you again when your over!Keith & Christine

Well what can we say for such lovely people and wonderful comments. Wish all our guests were as nice as you!Take care Keith & Christine xx

Thanks Vernon & Dee for a lovely stay.Glad you enjoyed Shanklin Old Village and hope to see you again.Kind Regards

Thanks Christine for your great marking and a lovely stay.See you again

Thanks Trevor & Jane for your lovely stay with us for a few days. Come back again soon.Kind RegardsKeith & Christine xx

Hi Trevor & the LadsThanks for a great stay and pleased for your high rating of us.

Mr & Mrs Spittlehouse (AKA Anonymous Guests)Thank you for leaving your short but negative 6 out of 10 review of your room, but not your overall stay with us?Your opening complaint was that our bar facility was closed. This is correct, as it is clearly stated on our website and as we explained to you. Since Covid we have not re opened our bar as we have not renewed our Alcohol Licence; therefore, it is Illegal for us to Sell, Serve or allow the consumption of Alcohol on our business premise, including guest’s rooms. You then complained about this and said it says ‘it was open and you can have a drink and bring drink onto the premise’ on Hotels.com? No, it doesn’t, we don’t even advertise the bar on their site and then went on to say you are allowed to consume as much Alcohol in your own home, true, this would be a Residential Property not a Business Property and Alcohol Licences are not required.Your bed was “awful” felt every spring! Nonsense, our mattresses are of the highest quality and very comfortable from Dreams and are Regulation Source 5 commercial mattresses, most certainly NO springs dig in guests. 99.99% of our guests (including the Hotel Inspector) have commented on how comfortable the sleight beds are and how well they slept, they are also not too low but you are in the minority of the 00.01% who have said otherwise!Scolding or Frozen Water? - The Hot Water temperature in all the bathrooms is set at Hospitality Regulation of 55-60C. As explained on your arrival in Room 7, you must run the hot water first, so the bath/shower pump underneath the bath kicks in and then turn the cold water on to reach your desired temperature out of the taps, then and only then lift the plunger for the mixer tap for the shower, which clearly you ignored.The shower screen in Room 7 and Room 6 are fixed to the Baths for 2 reasons: 1) to prevent the bathroom floors becoming too wet when screens are left open, 2) As a safety precaution, so that if guests accidently lean against the screen whilst bathing they do not fall out of the bath,Having the screens fixed does not impede the manoeuvrability into or out of the bath for the average person and thousands of accommodations/properties have screens.You may also recall as you were a last-minute booking and had our last room available, however, we did actually offer you Room 10 the Double En Suite, as we had an unfortunate cancellation in that room, so it was free but you chose to keep Room 7, as it was larger. So, if the water & bed was such a problem for you, why didn’t you come to us, like any reasonable person would of?The problem started when you arrived as you thought as you booked via Hotels.com that we were a 4 star Hotel, which you even stated that we had advertised as such. We most certainly do not, it is the booking sites terminology. Had you taken the time to read the full description of our property on their site its states ‘Private Host & Upmarket B & B’ (Their terminology not ours) an

Cheers buddy and glad you had a great time at the Scooter Rally Weekend. CU again. Keith & Chris

Thanks Melvyn for a lovely stay and your marking! All the very best.

Thankyou whoever you are & glad you enjoyed your stay!

Thanks Ken & Jane for taking time to review us and hope you enjoyed your mini break on the Island. Take Care.

Morning Diane & Kelly Thankyou for such a lovely stay and for keeping your rooms so tidy! Yes its always a challenge when someone has so many allergies but with good communication we were able to resolve any concerns Kelly had. Look forward to your return visit so you can see the rest of the places on the Island you didn't get to. Keep well and safe. Keith & Christine

Thanks Ian for being our first guest of the season and glad you had a peaceful time. We look forward to seeing you again. Kind Regards Keith & Christine

Thanks James for our last stay of the season! Yes its always useful to read all the website blurb so you are fully aware of any properties policies before you arrive! Next time your down on business let us know. Regards Keith & Christine

Hi Sue & Bob, Thankyou for your great marking on us! Please come back anytime as you will always be welcome. Kind Regards Keith & Chris xx

Thankyou whoever you are for writing a review. However, we do take it personally that you felt that we were unfriendly owners & are insulted regarding your comments re Covid Rules. Personally, your review should be deleted! Maybe its more of a reflection on yourselves, as we always have great banter & a laugh with all our guests both by myself and Christine at check in & at breakfast service and are always on hand to advise guests of many of our great places to visit! In your opinion you say the room was quite cold but do you actually believe with the average temperature at 21 degrees in August we needed to put the central heating on during the summer months? Again, this is more about you, no other guests complained about being cold. As per guidance by the HSE, we kindly ask that guests leave the room well ventilated by opening the windows, as the risk of catching Covid 19 is far higher in enclosed indoor spaces where there is limited fresh air circulation! Whether you sleep with the windows open or closed is up to you! As far as others rules and do & don’ts are concerned, we take pride in the fact we are continuing to abide by WHO, Government & Visit England Tourism guidelines & recommendations by keeping ourselves & customers/guests safe & our livelihood intact with 2m distancing signs, hand sanitizer signs, washing hand signs, face masks signs, IN & Out of Dining room signs and anything to keep everyone safe from catching Covid, which is all in our Policies when you booked with us. We also kept the QR code up to collect customers details as the Government encourages us to continue to support the NHS test and trace system. All in all, we are in the Hospitality Business but we are endeavouring to keep the spread down the best we can, as it has greatly increased on the island from barely 2 cases a day to 90 cases a day because of tourist’s actions like yourselves. All guests have their own opinion about the current crisis but if you want to turn a blind eye and you believe that Covid 19 has disappeared and everything is fully back to normal and you are free to do what you like that is up to you but not when staying with us. Guests will hopefully ignore your petty opinions and read all the other glowing reviews, as we are not one of the Top 5 best places to stay on the Island for nothing!

Thanks for taking time to review us. Hopefully you enjoyed your stay but cant tell with the marking of 8 and Good comment, so we hope all was ok for you during these Covid times? Hope to see you again next year? Many Thanks Keith & Chris

Thankyou for the thumbs up, whoever you are!

Thanks for a great review on your stay with us and on Shanklin. Sorry you marked us down on the parking, as it can be a bit tricky when we are full and when everyone brings a car as we are only a small guest house and not a hotel but as long as guests follow our simple guide to parking on our forecourt, its a piece of cake! Hope you enjoy the rest of your stay on the Island. Kind Regards Keith & Christine

Hi To My Welsh party. Thanks for taking time for your review. Bit disappointed its only a 8 out of 10 as not sure why you marked us down, as the comments say the opposite. Anyway as long as you enjoyed your stay with us that's the main thing! Take care keep safe Keith & Christine

Thankyou for your kind review and we are glad you both enjoyed your stay. Yes during these changing times of Covid restrictions things are a little different this year with social distancing etc, so that is why we decided not to reopen the bar this year, as we only have 2 months left of the season, to keep everyone safe in our small lounge/bar but then to be marked down for it is a bit off, as you were informed of this fact when you booked! With 20 restaurants & 10 pubs all within 250 yards there isn't a need for it really! Hopefully we will be back to normal next year! However takeaways will still not be allowed in rooms nor alcohol brought in from outside, as that's against licencing laws! We have tried to make the best use of our forecourt for at least 6 car parking bays, as any space is at a premium these days but it does help if you can reverse a car! Ha ha! Anyway we hope to see you again real soon as you were a pleasure and fun to have stay. Best Wishes Keith & Christine xx

THIS REVIEW IS TOTALLY INVALID! As per our Terms & Conditions during Covid we were/are only accepting guest’s bookings that have been fully Vaccinated to safeguard ourselves, our business and our other guests. This is clear on Expedia & Hotels.com websites under our Policies. We emailed this couple on 7th July to confirm their booking and also give/reconfirm our Covid Instructions & ferry details which they clearly ignored. This couple basically lied to say they had been vaccinated, as when asked for proof on arrival they couldn't produce any documentation, vaccination cards or phone NHS apps. They then got very abusive (which I won’t repeat), so we refused them entry for their stay, as is our right as Owners and they then walked out and Mrs Bluemore carried out shouting expletives whilst getting in the car. They were then fully charged for their stay as per Expedia’s T & C’s. Therefore, their opinions/marking of us are totally invalid and should be DELETED OR IGNORED, as all the other guests have abided by our Owners Rules and T & C's during these difficult times with the ongoing Covid Pandemic!

Sorry we never saw this posted on the 1st August? But thankyou, 10 out of 10 is brilliant!

Hi Judy & David Thanks for taking time to rate your fantastic stay with us. Hope to see you again the future! Keep Safe. Keith & Christine

Thanks Laurie & Krista Thankyou for a great rating, so you can come again! We are glad you had a great time, as you were a pleasure to have you stay with us. Take care & Keep Safe Keith & Christine xx

Thankyou for your kind review on Room 7 which is a Large Double with a Bath tub. Sorry you had a problem with the mixer tap shower head above the bath tub, which we have added but we did say that you need to leave the shower pump plugged in the electric socket in the bedroom to regulate the hot water pressure, otherwise it is just tap pressure then, which can get affected by other users! Anyway as long you enjoyed your stay during these difficult times that's more important to us. Kind Regards Keith & Christine

Hi Claire Thankyou for such a wonderful review and we are glad you had a lovely stay with us. Good luck in the future and we hope you get things sorted out! Kindest Regards Keith & Christine & the Dogs! x

Hi Sally Thankyou for such a wonderful review and we are glad you had a lovely stay with us. Glad we managed to sort out your revised ferry for you and hope you got home safely! Kindest Regards Keith & Christine & the Dogs! x

Thanks Shaun for our first review of the year. Different times with Covid but we still do what we do best and serve the customers needs. See you again hopefully.

Thanks Peter & Sue It was lovely to see you for your short stay and glad everything we did regarding Covid restrictions didn't spoil your stay with us. Glad you liked Shanklin, our establishment and especially our breakfasts! See you again in better times. Kind Regards Keith & Chris xx

Thank you for taking the time to post your rather uncomplimentary review. Let me start by clarifying for you and anyone else who has booked with us via this booking site: WE ARE NOT A HOTEL as clearly stated we are a Guest House! Firstly, when we received your initial booking and subsequent emails that followed, in our Welcome email we clarified your booking as a Double Room for you and your son. You responded “A twin room would have been ideal but we have managed in a double before so this is fine if it is all you have; I am sorry I cannot pay for a larger room”. We advised that a twin was available but you replied ‘Is the twin room as nice as the double I cannot see the pictures on the site - same size, space etc?’ so we offered you the family suite as we felt that more appropriate to meet your needs at no extra cost which you replied ‘thank you for the room’. During your check in you said ‘that you did not require the sofa bed to be set up as the double bed ‘was adequate’ and your son loved his own room, however you still asked both me & Keith if we had a spare twin room! Day one you emailed us at 12:26am to say ‘would you mind terribly if I removed the small fridge? I thought there was a problem with the shower fan but it is the fridge that makes the continuous rumbling. Thank you’. We informed you to just switch it off! Day Two another email at 9.32am, to ask again ‘if you have a twin room with people leaving in the next few days, please could I change to that? I am not managing much sleep at the moment. You do not have one with a bath, do you? Thank you’. We informed we didn't now as we were fully booked. Day 3/4 you asked us to make the sofa bed up, which we did as this is intended to accommodate a child and not you, the adult. Day Five you left a written message ‘that you cannot sleep in this bedding as there is such a strong old man/animal smell on our linen’ is quite frankly down right rude and NO ONE has ever made such a comment as all of our linen/towels are sent out and laundered professionally at a high temperature as per Covid rules and ironed. You went on to say ‘It was too much sleeping under the toilet’. We assume this follows your comment that you were awoken at 6:30am by the guest above you flushing their loo, we find that comment astounding, as we will never dictate to guests as to when they can or can't use their own bathrooms facilities! Instead of coming to us personally with any grievance you may have had you simply packed & left after breakfast service and sent an email to say ‘Hello, just to let you know we have now moved’, which was a shock, as we had no indication that you were seeking accommodation elsewhere, as we treated you and your son no differently to those guests sitting around you. You were not Forced to leave. Our ‘friends’, at the time of your stay we had no personal friends/family booked in, we only had 1 couple who were regulars the remaining 4 couples were all first-time stayers with us via Expedia an

Thankyou Emile & Carla for such a lovely review and a lovely stay with us. Hopefully you will come back to the Island to explore it more after your short break with us as it will be a pleasure to have you stay anytime. Keep Safe Keith & Chris xx

Thankyou for a lovely stay & review. When you decide to come back, always check with us first, as we can then get you one of our bigger rooms but as it was a last minute booking unfortunately you had the only room we had left! Take Care & Keep Safe Keith & Chris

Thanks Joan for a lovely review for your 11 night stay. Hopefully we will see you again when you come back for your 2nd trip to the Island. Take Care & Keep Safe Keith & Chris xx

Thank you for a great review, it was a pleasure to have such a lovely couple stay with us & we look forward to seeing you both again in the very near future (without the Covid Restrictions!) Keep Safe Keith & Chris xx

Hi All Thanks for a great stay & lovely review. Hope to see you again when you visit the Island in the future! Keep Safe Keith & Chris xx

Thanks for your brief comments on your review. Glad you had a lovely stay & we were great hosts. Bit disappointed then to only get an 8 out of 10 when nothing seemed to be wrong with your stay? Keep Safe. Keith & Chris

Morning Pedro & Jess Thankyou for you constructive review. It was a pleasure to have you both stay with us. If you can see your way on writing one on Trip Advisor also that will be brilliant! There is a link on our website at the bottom of the page. As far as full black out curtains are concerned, we have always felt that although sunrise is from 6am they are not required as the the blinds & curtains are sufficient and as your by the seaside it is lovely to wake up on your holiday to the sunshine, dawn chorus, no traffic noise, no pollution etc! Take care of yourself & enjoy life to the full! Kind Regards Keith & Christine xx

Morning Flo & Drea Thankyou for our second review of the year and what a lovely one it was! It was a pleasure to have you both stay with us and we both hope you continue your excellent work as nurses! If you can see your way on writing one on Trip Advisor that would be brilliant, you can go to our website for the link at the bottom of the page. Take care of yourself & enjoy life to the full! Kind Regards Keith & Christine xx

Morning Adrienne Thankyou for our first review of the year and what a lovely one it was! It was a pleasure to have you stay with us and we both hope that you eventually sort out your forthcoming trip and look forward to seeing you both next time! If you can see your way on writing one on Trip Advisor also that will be brilliant! Here is a link to the review site http://www.tripadvisor.com/UserReview-g190925-d255155-m15678-The_Swiss_Cottage_Shanklin-Shanklin_Isle_of_Wight_England.html or you can go to our website for the link at the bottom of the page. Take care of yourself & enjoy life to the full! Kind Regards Keith & Christine xx

Hi Philip Glad you had a lovely stay and you saw the family on the Island. Come back and stay with us anytime as we enjoyed your company. Kind Regards Keith & Chris

Hi Deborah. Yet another Happy customer from Hotels.com. 10 out of 10 what can we say but really appreciate honest, nice and considerate guests staying as you can come back anytime and stay with us! Happy walking trails & well done for walking all around the Island! Best Wishes Keith & Christine xx

Hi Alan & Linda Thanks for another Excellent review over the Bank Holiday weekend where we had such a good & happy time. However, shame not all Hotels.com guests are as polite & courteous as guests like you two like Room 8! Please come again as you are more than welcome. Happy Trails! Keith & Christine

Morning Linden & Doreen Thanks for a most excellent stay with us. Im glad when you booked thru Hotels.com we managed to split off the Family Suite Double room off for you to fit you in. We do hope you had a safe journey hope and enjoyed your short break with us. Kind Regards Keith & Chris

Thankyou for your nearly excellent review. Yes being on an Island this is unfortunately a on going problem with the speed and connection as we only get between 7 to 17 Mbps with our HG533 Box but hopefully by 2021 they will finish laying fibre cables which will help the speed no end! You must also remember that the building was built in 1866 over 150 years ago and wasn't Wi-Fi friendly with stone & flint in the walls but maybe it was your device not ours?? Anyway any suggestion is helpful so Thankyou but glad you had a Excellent Stay.