Piscine extérieure, chaises longues
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Avis sur Itaca Sevilla by Soho Boutique

3 out of 5
Itaca Sevilla by Soho Boutique
C/ Santillana, No 5- 7, Seville, Seville

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 15." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 15." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 15." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 15." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 15." "

8,8/10

Propreté

7,6/10

Personnel et service

9,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

2/10 Horrible

Marvin

Séjour de 1 nuit en août 2023
Réponse de Customer Support le 6 sept. 2023
Dear Marvin, Thank you for choosing us. That you have the best possible experience in our hotel is the most important thing. We regret that this was not on this occasion on 100% of your expectation. We hope that you trust us again during your next stay to offer you the best service. Our best regards.

10/10 Excellent

Yann

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
30' celsius et piscine H.S.
Notre séjour du 19 au 22 Avril c'est très bien passé, personnel souriant et agréable sauf gros bémol, la piscine n'était pas ouverte, nous n'avions pas été avertis et aucun geste commercial pour cette absence de service...
Séjour de 3 nuits en avril 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel proche du centre historique,
Vacances dans la région pour la 1er fois franchement Séville magnifique, visite s'impose également à cordoba et Cadix
Séjour de 9 nuits en février 2023

10/10 Excellent

jeanine

Séjour de 3 nuits en octobre 2023

8/10 Bien

Lucie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
location was great and room was clean and nice.
Séjour de 2 nuits en septembre 2023
Réponse de Customer support le 13 oct. 2023
Dear Lucie, Thank you very much for choosing us and for rating our location and cleanliness so highly. It would be a pleasure to welcome you again and meet all your expectations in a future stay. Our best regards.

10/10 Excellent

Cristina

Séjour de 2 nuits en juillet 2023
Réponse de Customer Support le 6 sept. 2023
Dear Cristina, Thank you very much for your assessment of our hotel. We are glad to know that you had a good experience with us. It will be a pleasure to welcome you again and meet your expectations once again. Our best regards.

2/10 Horrible

marco

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
La maggiorn parte delle camere hanno finestre che guardano nella corte interna. Una delle due camere prenotate è al piano terra e la finestra del bagno è a poco più di un metro dal divano della reception. La privacy e il ricambio di aria non sono assolutamente garantiti.La seconda camera doppia è al primo piano. Expedia pubblica che le camere hanno una dimensione di 21 mq ma la camera che mi è stata assegnata non raggiunge i 16 mq . probabilmente l'hotel ha assegnato una singola al posto di una doppia visto che era disponibile un solo comodino ed il letto era ad una piazza e mezza. Expedia è intervenuta con un voucher di 75.00 € mentre la nostra richiesta era per il rimborso totale del costo della seconda camera in quanto non corrispondete a quanto prenotato. Nessuna assistenza da parte di expedia. Il personale dell'hotel si è limitato a negare le nostre ripetute lamentele poco dopo il check in. A completare la pessima situazione di questo hotel è la mancanza di acqua calda .Semplicemente, se arrivate tardi , dovrete aspettare che si riempia l'autoclave.
Réponse de Itaca Boutique Sevilla by Soho *** le 27 juil. 2023
Dear Marco, We regret that your experience has not been has desired with respect to all the details that you have indicated to us. Everyday we strive and work to offer quiality services and attention to our guests so that their stay is memorable. We regret that on this ocassion your experience has not been the same as for the rest of our clients. It would be a pleasure to receive you again and show you that we are qualified to offer it to you. Thank you very much and best regards.

10/10 Excellent

Erika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service very friendly, our room very nice and clean, close to the center and good breakfast 👍
Séjour de 2 nuits en avril 2023

10/10 Excellent

Robert Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a small one bedroom and a friend had another room. We had a great time. We caught most of Semana Santa and a couple days after. The staff were very friendly and helpful ESPECIALLY Maria at the front desk. She speaks perfect English and pretended my Spanish wasn’t as bad as it is. Very professional and courteous. Everyone there was nice. I did not eat there so I can not speak about the food. The room and other areas were clean. It is perfectly situated. It is super close to the Setas sculpture. We like to walk and had no problems getting around the old town
Séjour de 6 nuits en avril 2023

10/10 Excellent

P

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2022

8/10 Bien

Sally

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

karen, White Rock

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was in a central location. The room was a good size and the bed was very comfortable. We did not like that the television did not have english channels or english subtitles. It was not convenient that the desk only had one plug which the fridge was plugged into, we had to unplug the fridge to use the coffee maker and plug in our laptop by the sofa. The jets did not work on the jetted tub
Séjour de 3 nuits en mars 2023

8/10 Bien

Yevhen

Séjour de 2 nuits en février 2023

6/10 Satisfaisant

Eric

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Muy mal trato de la gerente del hotel,nos dieron horario para el desayuno y no lo respetaron por lo demás todo muy bien
Séjour de 2 nuits en septembre 2022
Réponse de . le 1 févr. 2023
Estimado Eric : Muchas gracias por tomarse un tiempo en compartir su opinión con los demás usuarios de Booking. Sentimos que algunos de nuestros servicios no cumplieran totalmente con sus expectativas. Hemos tomado nota de sus apreciaciones y opiniones y nos servirán para futuras mejoras. Esperamos volver a darle la bienvenida muy pronto. Saludos cordiales,El equipo de recepción