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Avis sur The Resort at Governor's Crossing

3.5 out of 5
The Resort at Governor's Crossing
225 Collier Drive, Sevierville, TN

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 751 avis sur 1229." "
Note des voyageurs de 8 (Bien), d’après 306 avis sur 1229." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 1229." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1229." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 1229." "

8,8/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Titanna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and very helpful and clean
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 14 mai 2024
Thank you for sharing your positive experience with fellow travelers and us. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves on providing exceptional customer service for our guests in the spirit of hospitality. We look forward to welcoming you back to our hotel in the future!

8/10 Bien

Thomas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing resort, one downside kids water park area is not heated. Water was really cold. Everything else was excellent
Séjour de 2 nuits en mai 2024
Réponse de Michelle le 14 mai 2024
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay.We look forward to welcoming you and your family back sometime soon.

6/10 Satisfaisant

Danica

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Michelle le 14 mai 2024
Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Nneka

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were pleased with our room as well as the property. It was clean and the noise level was minimal for it to be family style resort. We look forward to visiting again in the near future!!
Séjour de 2 nuits en mai 2024
Réponse de Jesse le 13 mai 2024
We're thrilled to hear that you were pleased with your room and our property during your stay at our family-style resort. It's fantastic to know that you found everything clean and that the noise level was minimal, creating a pleasant atmosphere for your visit. We can't wait to welcome you back in the near future! If there's anything specific you'd like for your next stay, please don't hesitate to let us know.

10/10 Excellent

Mariel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I def will be back soon
Séjour de 2 nuits en mai 2024
Réponse de Jesse le 13 mai 2024
We're thrilled to hear that you had a great experience and plan to return soon! We can't wait to welcome you back for another wonderful stay.

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great
Séjour de 2 nuits en mai 2024
Réponse de Michelle le 14 mai 2024
It's wonderful to receive a perfect score from you! We're delighted that you enjoyed your time with us and found everything to your satisfaction for the best vacation ever. We can't wait to welcome you back in the future.

8/10 Bien

Lazaro Alexander

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No cafeteria available, food vending machines with problems.
Séjour de 2 nuits en mai 2024
Réponse de Jesse le 13 mai 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our food vending machines and the absence of a cafeteria. We understand the importance of convenient dining options for our guests and are actively working to address these issues. Your feedback helps us improve, and we appreciate your understanding.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Satisfaisant

Virginia

Les points forts : Propreté et personnel et service
This is an ok property. I felt that it was outdated for the price we paid and the hot tubs were not in service.
Séjour de 2 nuits en mai 2024
Réponse de Michelle le 7 mai 2024
Thank you for bringing this issue to our attention. I understand your frustration and assure you this is not our usual standard. We pride ourselves on giving the best possible guest experience, and I'm sorry we fell short in this instance. We do hope we have the privilege of welcoming you back again in the future to try our hotel again. Thank you.

6/10 Satisfaisant

Marijana

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Our accommodations were much better than expected. However the indoor hot tub was closed for “resurfacing” as was the entire outdoor water park. I’m sure that I would submit a 4 star review had we got to enjoy the full experience for the price we paid.
Séjour de 3 nuits en avril 2024
Réponse de Jesse le 6 mai 2024
Thank you for taking the time to share your feedback. We're glad to hear that your accommodations exceeded your expectations. However, we apologize for any inconvenience caused by the closure of the indoor hot tub and outdoor water park during your stay.We understand your disappointment and appreciate your understanding as we work on improving these facilities for future guests. We hope that you will consider visiting us again in the future to experience the full range of amenities we have to offer.

8/10 Bien

Donte

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 3 mai 2024
Thank you for choosing The Resort at Governor's Crossing as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!

6/10 Satisfaisant

Morgan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The room was absolutely amazing and exactly as pictured loved how there was dishes in the kitchen for use the room was clean and nice sized what I didn’t like was i purposely looked for hotels with hot tubs this place had 2 which neither one was operational at time of visit this place advertised an outdoor water park which it had but even tho it was advertised as it was open it was not the interior water park deff needed work but all in all the hotel was clean staff was friendly easy fast check in and check out nice location not right on main strip where it’s busy but right off strip so close to everything and decently priced
Séjour de 6 nuits en avril 2024
Réponse de Jesse le 26 avr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will be back to stay.
Séjour de 3 nuits en avril 2024
Réponse de Michelle le 24 avr. 2024
Thank you for your glowing review! We're thrilled to learn that you felt our dedication to service in the spirit of hospitality during your stay. Providing a warm and welcoming environment is at the core of what we do, and we're delighted that it made your experience memorable. We can't wait to welcome you back soon for another delightful stay!

10/10 Excellent

Ronnie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en avril 2024
Réponse de Michelle le 23 avr. 2024
It's wonderful to receive a perfect score from you! We're delighted that you enjoyed your time with us and found everything to your satisfaction. We can't wait to welcome you back in the future.

10/10 Excellent

JR

Séjour de 1 nuit en avril 2024
Réponse de Michelle le 11 mai 2024
Thank you for awarding us the highest possible rating! We're so pleased that you had such a wonderful experience with us. Your feedback means everything to us.

10/10 Excellent

Caitlin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would be nice to have food options. Ended up paying a very large amount of money for a pizza to be delivered.
Séjour de 1 nuit en avril 2024
Réponse de Michelle le 19 avr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

ANNIE

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Condo style so have a room to "get away from the wild kids that are hyped up". Really dont have to leave for the kids to have a good time just staying put provides plenty for them to do.
Séjour de 3 nuits en avril 2024
Réponse de Jesse le 15 avr. 2024
We're thrilled to hear that you enjoyed your stay in our condo-style room and that it provided a peaceful retreat from the excitement. It's wonderful that staying put was entertaining enough for the kids. We hope to welcome you back for another enjoyable stay soon!

8/10 Bien

Cassidy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Great location and lots of activities on site. The indoor pool area splash pad flooring was coming apart and looked really bad, and that was one of the few spots my 2 year old could go in that area.
Séjour de 3 nuits en avril 2024
Réponse de Jesse le 15 avr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our great location and the variety of activities available on-site. We apologize for any inconvenience caused by the condition of the indoor pool area's splash pad flooring. We'll address this issue promptly to ensure a better experience for our guests, especially the little ones. We appreciate your input and hope to welcome you back for an improved stay.

8/10 Bien

Terri

Séjour de 7 nuits en avril 2024
Réponse de Michelle le 4 mai 2024
Thank you so much for sharing your positive experience. We hope to see you again during your next visit to The Resort at Governor's Crossing!

6/10 Satisfaisant

Carin, loS ANGELES

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de Jesse le 15 avr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Mark

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it!
Séjour de 2 nuits en avril 2024
Réponse de Michelle le 12 avr. 2024
A perfect score - thank you! We're thrilled to have provided you with a top-notch experience during your stay. Your satisfaction is our top priority, and we're grateful for your glowing review.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Michelle le 9 avr. 2024
It's wonderful to receive a perfect score from you! We're delighted that you enjoyed your time at The Resort at Governor's Crossing and found everything to your satisfaction. We can't wait to welcome you back in the future.

6/10 Satisfaisant

Thomas

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
I gave this property 3 stars because my 5 year old had a great time with the pool area. Check-in was quick enough even though the place is understaffed. The whole building smells. We stayed in a 1 bedroom "deluxe" condo which was not very clean. The room had a pullout couch bed that didnt have linens for it, bedside table had something white spilled on it and wasn't clean, jacuzzi tub has mold along the grout and in the jets so we didnt even use it, elevator was malfunctioning and smelled terrible, most vending machines are broken, the ones that work were sold out, the indoor pool water was grey, my rooms balcony had spits on the wall where people had put out their cigarettes and wasnt cleaned, the rooms HVAC was very loud and hard to sleep with turned on, anybody can walk into the building and use the pool, in-suite washer and dryer are very old and make clothes smell nasty. Theres alot wrong with the place and they shouldnt charge what they do. We looked on zillow and realized our unit sold to someone a few months ago. Likely a time share. This place is under-staffed and lacking maintenance on basic things. There are much better options in the area.
Séjour de 6 nuits en mars 2024
Réponse de Jesse le 7 avr. 2024
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 Excellent

Dana

Séjour de 4 nuits en avril 2024
Réponse de Michelle le 26 avr. 2024
We're overjoyed to receive a flawless rating from you! It's fantastic to know that you had the best vacation ever. We appreciate your feedback and hope to have the pleasure of hosting you again soon.

4/10 Médiocre

Christal

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bathroom Towels (we had them nicely piled on the bathroom floor) removed until day 4 and beds were never made. We never had a do not disturb sign up either. None of the vending machines worked. Bathrooms need to be cleaned better. TV wouldn’t connect to the internet therefore Netflix etc wouldn’t work. They might as well not advertise an Exercise room bc it had minimal equipment. Bands to get in and out of the room are cheaply made. We literally had to change our kids bands every day, some days more the once. They were not cut or anything either. Resort should really consider a different company to make them I’m sure they spend a lot in replacement, not to mention the inconvenience to customers having to wait in line every time. No on site eating facilities or vending machines that actually work which is a pain. Who wants to go to the pool and not be able to take snacks and have zero ability to buy food, drinks etc Wasn’t impressed with the facilities for the cost compared to others we considered. Next time we’ll do Wilderness or Great Wolf both have eating facilities etc. Pool staff was great and kids enjoyed the scavenger hunt.
Séjour de 4 nuits en avril 2024
Réponse de Michelle le 5 avr. 2024
We are sorry to hear that your stay was not to the high satisfaction we aim to achieve. I have passed on your comments to our management team for review and resolution moving forward. We hope that you will give us another opportunity and that we can welcome you back again soon!

6/10 Satisfaisant

Matthew

Séjour de 6 nuits en mars 2024
Réponse de Jesse le 25 avr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Shola

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and super fun. My family and I really enjoyed myself.
Séjour de 4 nuits en mars 2024
Réponse de Michelle le 5 avr. 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Jesse le 6 avr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Fabian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that it had outdoor and indoor water park. Kids enjoyed it!! Location was perfect just 5-10 minutes from Pigeon Forge and 15-20 minutes from Gatlinburg.
Séjour de 6 nuits en mars 2024
Réponse de Jesse le 5 avr. 2024
Thank you for choosing The Resort at Governor's Crossing as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!

10/10 Excellent

Albert, Louisville

Séjour de 4 nuits en mars 2024
Réponse de Jesse le 25 avr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Amberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Jesse le 4 avr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Shanequa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it! Beautiful property and they have a lot of activities for the kids. We will definitely be back.
Séjour de 3 nuits en mars 2024
Réponse de Jesse le 1 avr. 2024
That's wonderful to hear! We're delighted that you loved your stay and enjoyed our property's beauty and activities for kids. We look forward to welcoming you back for another fantastic experience! If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Horrible

Paullena

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs updating
Séjour de 4 nuits en mars 2024
Réponse de Michelle le 2 avr. 2024
We are sorry to hear that your stay was not to the high satisfaction we aim to achieve. I have passed on your comments to our management team for review and resolution moving forward. We hope that you will give us another opportunity and that we can welcome you back again soon!

6/10 Satisfaisant

Daniel

Voyage en famille avec de jeunes enfants
First visit to this resort. Just came back today. It was just ok compared to some really nice resorts I’ve been. Heated outdoor pool is cold, heated indoor pool is cold, indoor kids pools cold all the water is cold and barely usable, I was hoping to swim with my kids but all the adults stayed out due to being so cold and only crazy kids swimming and they made do lol. Activities were lame and not many at all and way overpriced for what it was compared to others. More like a hotel with a few extras instead of a resort. We will not book here again, did not hate it but did not love it for sure! all staff was nice and helpful. Rooms were clean for most part, beds uncomfortable. They have great reviews online so I’m surprised by all of this but if you been to other resorts and have this to compare to then you would relate. So much could improve!
Séjour de 4 nuits en mars 2024
Réponse de Jesse le 1 avr. 2024
We want to extend our apologies that we did not meet your expectations during your stay with us. Thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you give us another chance to really WOW you.

6/10 Satisfaisant

Jillian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Booked this location for room size and Indoor pool. Room size was great, was not aware that if you wanted your room cleaned you needed to pay for a “housekeeping fee”. Indoor pool not so great. Read description carefully! Indoor pool not heated but instead in a temperature controlled room. What you get is a toddler area that’s to cold for a toddler to swim in while the parent can barely stand the heat of the pool area with the chlorine smell being very overwhelming. Outside pool area is great if it’s warm enough to swim in.
Séjour de 5 nuits en mars 2024
Réponse de Jesse le 31 mars 2024
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Jesse le 1 avr. 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Tonya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and fun time at the pool!
Séjour de 3 nuits en mars 2024
Réponse de Michelle le 30 mars 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Sinead A

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was better than what we expected. Definitely a location we will be booking again. Absolutely loved it and the staff are so nice.
Séjour de 3 nuits en mars 2024
Réponse de Michelle le 29 mars 2024
Thank you for sharing your positive experience with fellow travelers and us. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves on providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Benjamin, London

Séjour de 3 nuits en décembre 2023
Réponse de Michelle le 30 mars 2024
Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Amber

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stuff were really nice. The property was clean and so were the rooms.
Séjour de 3 nuits en mars 2024
Réponse de Michelle le 28 mars 2024
Thank you for the great feedback you have provided; your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!

10/10 Excellent

Taisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay!! The resort was convenient and kid friendly.
Séjour de 2 nuits en février 2024
Réponse de Jesse le 28 mars 2024
Thank you for your fantastic review! We're delighted that you had a great stay at our resort and found it convenient and kid-friendly. Creating a welcoming environment for families is important to us, and we're glad to hear that you enjoyed your experience. We look forward to welcoming you back for another wonderful stay in the future!

6/10 Satisfaisant

Marsha

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The Resort at Governor’s Crossing was okay. The condo we stayed in needs to be updated. The staff was super nice and very accommodating.
Séjour de 4 nuits en mars 2024
Réponse de Jesse le 28 mars 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

6/10 Satisfaisant

Terry

Voyage en famille
Tv didnt work in bedroom, hair dryer not working and faucet constantly ran in kitchen was fixed after a day
Séjour de 3 nuits en mars 2024
Réponse de Michelle le 27 mars 2024
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

8/10 Bien

Kenneth

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Michelle le 26 mars 2024
Thank you for choosing The Resort at Governor's Crossing as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!

10/10 Excellent

Jenna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an amazing stay for our family.
Séjour de 2 nuits en mars 2024
Réponse de Jesse le 25 mars 2024
I'm glad to hear that you had an amazing stay with your family! If there's anything specific you'd like to share about your experience or if you need any recommendations for future trips, feel free to let me know.

10/10 Excellent

Lori

Séjour de 7 nuits en mars 2024
Réponse de Jesse le 14 avr. 2024
Thank you for your review regarding your recent stay with us. Thank you for sharing your experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Extremely quiet
Séjour de 3 nuits en mars 2024
Réponse de Jesse le 25 mars 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Sherry, Blytheville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was nice and we really loved the inside and outside water parks and all the activities for the kids!
Séjour de 4 nuits en mars 2024
Réponse de Jesse le 25 mars 2024
Thank you for choosing The Resort at Governor's Crossing as your recent Smoky Mountain home away from home! We hope to be able to welcome you back again on a future visit very soon!

10/10 Excellent

Kirt

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Central to all attractions in pidgeon forge
Séjour de 2 nuits en mars 2024
Réponse de Jesse le 24 mars 2024
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

10/10 Excellent

Emily

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The activity staff was absolutely amazing and made her experience one of the time.
Séjour de 2 nuits en mars 2024
Réponse de Jesse le 24 mars 2024
Thank you for choosing to stay at The Resort at Governor's Crossing. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 Excellent

Serita

Séjour de 2 nuits en mars 2024
Réponse de Michelle le 13 avr. 2024
It's wonderful to receive a perfect score from you! We're delighted that you enjoyed your time with us and found everything to your satisfaction. We can't wait to welcome you back in the future.