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Avis sur OYO Hotel Starlite Seneca Falls

2 out of 5
OYO Hotel Starlite Seneca Falls
101 U.S. Route 20, Seneca Falls, NY

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 41 avis sur 271." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 271." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 271." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 271." "
Note des voyageurs de 2 (Horrible), d’après 81 avis sur 271." "

5,8/10

Propreté

6,6/10

Personnel et service

5,2/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

8/10 Bien

Eugene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No issues. Perfectly fine stay and value!
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Patric

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The family running the motel were very nice but that’s really the only thing going for the place.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Joseph

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was absolutely disgusting and very misleading in the picture and Ann wasn’t even the name of the hotel that was pictured on Expedia totally misleading. It was so dirty and disgusting. I couldn’t even imagine sleeping in the bed. We had to leave without getting a refund that the lady with the desk would not give me because I booked through Expedia.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Amy

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Could use some updating
Séjour de 1 nuit en mai 2024

8/10 Bien

Cindy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very nice and quiet!
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Tammy

Convenient location for Outlet mall. Small and basic motel, a bit pricy for what you get.
Séjour de 1 nuit en avril 2024

10/10 Excellent

John

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A nice and clean family-run business. I was greeted warmly and felt safe at the space. Room smelled great, shower was hot, and bed was comfortable. I recommend this place for anyone looking for a quiet spot locally or if passing through.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Amanda

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Jennifer

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would NEVER EVER EVER stay at this place. I WOULD ADVISE ANYONE ELSE WHO LOOKA FOR A PLACE TO STAY, AVOID THIS!!!! The pictures do not match the rooms, completely different when u get there. The rooms are painted RED and white. The website lies. THE ROOM WAS DIRTY!!!! THERE WAS A PLANT GROWING IN THE DOOR OPENING I HAD TO BREAK OFF. THERE WAS MOLD FROM ONE END OF THE ROOM TO THE OTHER. WATER DAMAGE ON THE FLOOR BOARDS ALONG WITH MOLD UP THEM. THE TABLE HAD WATER MARKS ON THE LEGS AND THE TABLE WAS DIRTY. THE FLOOR WAS SEEPING WATER THROUGHOUT THE ROOM. I HAVE PICTURES OF THAT TOO. IT WAS RAINING AND THE SEALS ON THE DOOR WERE GONE AND THE WATER DRAINED IN THROUGH THE DOOR. THE BED HAD HUGE BROWN STAINS ON EACH SIDE. THE MATTRESS WAS STAINED IN MULTIPLE AREAS. THAT WASNT EVEN COVERED IT WAS VISIBLE BY EYE. MULTIPLE STAINS ON THE BEDDING. THE BED WAS SUPPORTED WITH WOOD PLANKS AND HELD TOGETHER WITH THESE METAL BRACKETS. THE BED WAS FALLING APART. THEN WHEN I ASKED FOR A REFUND SHE SAID SHE COULDNT DUE ANYTHING ABOUT IT. IM SORRY BUT THUS IS FALSE ADVERTISING. SO DISGUSTED WITH THIS PLACE. CHARGE 178$ FOR ONE NIGHT FOR IT TO END UP LIKE THIS!!! EXPEDIA.COM SHOULD BE ASHAMED TO EVEN ADVERTISE A PLACE LIKE THIS ON THERE WEBSITE. ITS APPALLING, UNSAFE AND IN HORRIBLE CONDITIONS!!!
Séjour de 1 nuit en avril 2024
Réponse de Tim le 20 mai 2024
Hi, Jennifer! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim

2/10 Horrible

Amy

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not happy
Room was very hot, no thermostat, had to keep air conditioner on the whole time. Very dirty air conditioner as seen in photo. Unable to use TV, remote not working. Not given WiFi password or phone number to office, no paperwork in room. Room with kitchen, stove burners with dirty foil. No dish soap, no hand towels or paper towels. No hand towel in bathroom.
Stove burners with dirty foil
Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 2 mai 2024
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Horrible

Angela

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Septic issues
Séjour de 2 nuits en décembre 2023
Réponse de Ammy le 2 mai 2024
Hi, Angela! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Cody

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Ammy le 4 mai 2024
We appreciate your positive rating, Cody! We take pride in providing our guests with a great experience. Regards, Tim.

8/10 Bien

sofia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El luga limpio y tranquilo
Séjour de 3 nuits en novembre 2023
Réponse de Ammy le 6 mai 2024
¡Gracias por la calificación perfecta, Sofía! Esperando su continuo amor y apoyo. Saludos, Noé

2/10 Horrible

Voyageur vérifié

This place is not even qualified to be a motel but they claimed they are a hotel. They stole my money because i refused to stay at the their dump after I saw the room. The liar Gina told me the person who was responsible to issue the refund was not in and the refund will be done in the morning. The liars told Expedia that they would refund my money and stole it. I asked to see the room before I checked in and she refused because she knew it was a complete dump.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Daniel

Voyage d’affaires
Les points faibles : Équipements
Dirty.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice people very easy to work with
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Terry

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Will pass next time
They did not have my reservation on file. Had to pay more than expected for room.
Séjour de 1 nuit en octobre 2023

8/10 Bien

john

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Sallie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reasonable and comfortable
Séjour de 1 nuit en octobre 2023

10/10 Excellent

marcia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Would stay here again
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Anthony

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
1 night stay
When I went to check in lady at the front desk told me I didn’t have a reservation. Chatted with hotels.com and they got it straightened out. Outside isn’t very appealing. But room was great.
Séjour de 1 nuit en octobre 2023
Réponse de Eva le 13 oct. 2023
Hi, Anthony! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Horrible

Jake

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Eva le 13 oct. 2023
Sincere Apologies, Jake! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

8/10 Bien

Braidis

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo ok
Séjour de 1 nuit en septembre 2023
Réponse de Eva le 13 oct. 2023
Obrigado pelas suas gentis e amáveis palavras, Braidis! A maior alegria está em ver nossos hóspedes satisfeitos, faremos o possível para atender às suas expectativas também em futuras estadias. Atenciosamente, Eva

2/10 Horrible

Cheryl

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not that great if a place to stay rooms had smoke smell and smelt like it had mold in the room
Séjour de 1 nuit en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, Cheryl! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

2/10 Horrible

Cheryl

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poop in the shower
When we got there, they put us in the first room that smell like smoke and moldy, and like the carpet was wet so they moved us to another room and in the morning while I was showering, my daughter flush the toilet and fecal material came up into the shower and also the toilet was leaking all over the floor. It was horrible. I would not recommend staying there at all I was never offered a refund or anything. Just another towel if I wanted to take another shower.
Séjour de 1 nuit en septembre 2023
Réponse de Eva le 13 oct. 2023
Apologies for the problems you had faced, Cheryl! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

6/10 Satisfaisant

Tina

Les points forts : Propreté et infrastructures et conditions de l’hébergement
No sink in the bathroom
Séjour de 1 nuit en septembre 2023
Réponse de Eva le 13 oct. 2023
We are sorry the stay turned out to be an average one, Tina! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

6/10 Satisfaisant

Edward

Voyage en groupe
The manager was helpful and pleasant. The property appeared to be temporary housing, possibly section 8. Three rooms with two beds each had been reserved but only one was available. A second had sofa bed.
Séjour de 1 nuit en septembre 2023
Réponse de Eva le 13 oct. 2023
Hi, Edward! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Not so great a stay
Room that I had booked was "not available" when we arrived to check in. The room we were given as a replacement only had a shower and no tub. There were water stains on the baseboard mouldings. During the second night of our stay we found live bugs on the carpeting.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

SARAH MARIA

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unsafe and smelly
We are travelling as a family around USA so we have chosen cheap accommodation to use simply to sleep over , use wash facilities and get ready for the next day . Our requirements were therefore simple : clean / quiet / safe . The reception and room stank of an old people’s care home ( that’s polite for urine ) . The room itself was ok for what we needed but the air con didn’t work properly so we were hot all night and the windows didn’t lock so we didn’t feel safe as we were on a ground floor and the large windows could simply be lifted to get in . I noticed the fire alarm was broken to so didn’t inspire confidence. That being said after getting used to the smell and barricading the windows we ticked one box ( quiet )
Séjour de 1 nuit en août 2023
Réponse de Tim le 12 sept. 2023
We are sorry the stay turned out to be an average one, Sarah! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Horrible

Scott

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
2 words...bed bugs.
Séjour de 1 nuit en août 2023
Réponse de Eva le 11 sept. 2023
Hi, Scott! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

6/10 Satisfaisant

Mike

Séjour de 2 nuits en août 2023
Réponse de Ammy le 4 mai 2024
Hi, Mike! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Bien

Timothy

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff
Séjour de 2 nuits en août 2023
Réponse de Barbara le 12 sept. 2023
Pleased to hear your kind words of gratitude, Timothy! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very reasonable
Only issue fridge was unplugged took a whole day to get it to cool
Séjour de 2 nuits en août 2023
Réponse de Eva le 11 sept. 2023
Hi, David! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Eva

4/10 Médiocre

Susanna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The hotel was okay for just sleeping 1 night. It was quiet enough for us to sleep all night despite being on a main road. However it could have been cleaner, and the towels were very thin. But keep in mind it was one of the cheapest hotels in the area.
Séjour de 1 nuit en août 2023
Réponse de Joey le 12 sept. 2023
Hi, Susanna! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

6/10 Satisfaisant

Tina

Les points forts : Personnel et service
Pleasant owner / operators.
The owner was very nice for check in and provided me an upgrade from my original reservation. This was a very nice gesture. The room was a minimalist approach, it did have a refrigerator and was a suite arrangement. The floors and the bathroom needed a little more attention on cleaning. It was tolerable. The bed was very hard and the A/C unit cycled all night. The second night was better as we used constant fan since it was cooler temperatures. And the bed although still hard was easier to sleep on due to us being exhausted from our daytime adventures.
Séjour de 2 nuits en juillet 2023
Réponse de Eva le 11 sept. 2023
Sorry for the hassle you faced, Tina! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not great, just ok
The room we booked was not available upon arrival. My family of 6 had to separate into two rooms. Thankfully they had two rooms but were not close together which is hard with small kids. We were not charged for this inconvenience, which I appreciated. The rooms were musty with an odd smell and in need of renovation. The beds were not incredibly comfortable. It was quiet, and close enough to the National Park we were seeing. We were only there for one night and that was enough for us.
Séjour de 1 nuit en juillet 2023
Réponse de Barbara le 12 sept. 2023
Hello, Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

6/10 Satisfaisant

Arielle

Séjour de 3 nuits en juillet 2023
Réponse de Eva le 11 sept. 2023
Hi, Arielle! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

10/10 Excellent

james

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean, quiet, staff friendly
Séjour de 1 nuit en juillet 2023
Réponse de Eva le 25 juil. 2023
Loved to hear this, James! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Eva le 20 juil. 2023
Hey, Sharon! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

8/10 Bien

Susan, Philadelphia

Les points forts : Propreté et personnel et service
The area was well-kept. I was undisturbed and happy with the quiet and location, near, but not in-town and near a major highway.
Séjour de 1 nuit en juillet 2023
Réponse de Ammy le 15 juil. 2023
Hi, Susan! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 Bien

Barret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was comfortable and the AC was good. The location was close to town but quiet enough to sleep and relax.
Séjour de 4 nuits en juillet 2023
Réponse de Ammy le 15 juil. 2023
Hi, Barret! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, confort de la chambre
No frills stay
Staff super friendly. Not the best condition hotel but works as a cheap quiet stay. Rooms look newly remodled. Wish outside was as decent as inside.
Séjour de 4 nuits en juillet 2023
Réponse de Ammy le 15 juil. 2023
Thanks for the positive rating, Michelle! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Arlinee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place for the money, quiet and decent
Séjour de 2 nuits en juillet 2023
Réponse de Maria le 10 juil. 2023
Thanks for your kind and lovely words, Arlinee! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

8/10 Bien

Annette

Les points forts : Propreté et personnel et service
Room was clean. Air conditioning worked. Staff were nice. Good place to stay.
Séjour de 2 nuits en juin 2023
Réponse de Ammy le 30 juin 2023
Hi, Annette! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Satisfaisant

Linda

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not the experience we expected, but a good one
The staff was extremely pleasant and nicely helped us pick an alternative room, since the kitchenette we had reserved several months ago couldn't be used because it had been, according to them, damaged by malicious prior guests. We had been traveling for over five weeks using kitchenettes but we were able to make the adjustment for a few nights. The room we stayed in was very clean and reasonably quiet. We made full use of the microwave, fridge, and freezer (which was a little bigger than in most hotel rooms - an especially good thing in a hotel that has no ice machine) and only slightly missed having a kitchen sink. There was plenty of hot water, and the air conditioner worked well. The bed was comfortable ... oddly, the king mattress was turned sideways, which made it super wide. Though we had paid the new price at check-in, a day later OYO attempted to charge the original cost to our card, probably because the original reservation had not been updated. Fortunately, our credit card company rejected it. This is likely a training issue, but it was an inconvenience that has triggered some follow-up work for us. We stayed at this hotel a number of years ago, and the proprietors have been doing a great job of updating and upgrading over time. It is too bad that guests feel it's okay to destroy other people's property; I hope the hotel is able to restore its kitchenette soon.
Séjour de 2 nuits en juin 2023
Réponse de Ammy le 30 juin 2023
Hi, Linda! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

8/10 Bien

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Maria le 26 juin 2023
Hi, Sharon! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Maria

2/10 Horrible

joseph

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The place is a dump
Séjour de 3 nuits en juin 2023
Réponse de Barbara le 21 juin 2023
Sorry for the inconvenience, Joseph! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 Médiocre

Jim

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Expedia and The property manager had different intell on our reservations. There were 4 couples in our group. None of us were happy with our rooms. The entire facility really needs to be rebuilt from the ground up. We were never visited by any sort of maid. The manager was pleasant and apologetic, but the the entire property was misrepresented. Won't be coming back
Séjour de 3 nuits en juin 2023
Réponse de Noah le 21 juin 2023
We are extremely sorry to know this, Jim! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I travel a lot for work and I have stayed at this property quite a few times. It's always clean and quiet. The staff are so kind and welcoming. It's right outside of Seneca Falls which has a lot of dining options and shops. Could not recommend this place enough
Réponse de Joey le 21 juin 2023
Hi, Daniel! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey