Avis sur Bali Holiday Villas - La Playa
Bali Holiday Villas - La Playa
Gang Alu, off Jl Raya Petitenget, Benoa, Legian, Seminyak, Bali
Avis
5,4
6,0/10
Propreté
6,0/10
Personnel et service
3,0/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
Avis
Voyage en famille
2 janv. 2020
Les points faibles : Propreté et équipements
Séjour de 5 nuits en décembre 2019
Réponse de Kadek sukerti le 21 janv. 2020
Dear Guest,
We have checked with staff there was no old food boxes in microwave. As we do pre inspection before guest arrives. We investigate with our manager also if you informed him when he visited meeting you . There was no complain from you. In ref. Pool there was issue on your last day due to rain but team manage to control that. While pool issue getting fixed we offered you complementary massage . But you refused.
We 24x7 available for guest help.
Best Regards,
6/10 Satisfaisant
Elle
Voyage en groupe
5 janv. 2019
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Elle
Séjour de 12 nuits en décembre 2018
Réponse de Ms. Kadek Sukerti le 9 janv. 2019
Dear Guest,
Thank you for your review and we truly apologies for all inconvenient you faced during your stay with us.
since this is private villa so we do not have reception however, we 24/7 available for guest help.
Pool tiles are green and due to rainy season it looks more green. pool maintenance is our first priority and we have regular pool cleaner staff coming 3xweek.and more than that if required.
staff understand basic english as second Language.
staff works 8h a day so they were doing their job as per scheduled. you would have contact us while you were staying at villa we would be able to take care your privacy as per you were expecting.
Best Regards,
Management Team,
8/10 Bien
Voyageur vérifié
21 mars 2017
Les points forts : Personnel et service et confort de la chambre