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Avis sur Imani Suites

4 out of 5
Imani Suites
Jl. Petitenget No. 99X, Seminyak, Badung

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 6 avis sur 17." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 17." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 17." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 17." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 17." "

7,6/10

Propreté

8,8/10

Personnel et service

7,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

Hocine, Paris

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon rapport qualité prix. L’hoTel est très bien situé et dispose d’un roof top excellent
Séjour de 7 nuits en août 2019
Réponse de Manager le 24 sept. 2019
Hello! Thanks for your Feedback!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Too noisy, roof top pool underconstruction work
We were first placed in the first floor in room 101 and we had to change room for it was far too noisy, from the outside and inside as well as it resonates a lot in the main hall and rooms are apparently not well insulated. The change was handled quickly and professionally. Room 104 was better in terms of noise although the A/C was a bit weak. Both rooms were a bit old and would need a refresh but overall they were comfortable and spacious. Another big disappointment was that the roof top pool which is probably be nice in normal circumstances, was closed due to construction works. It should have been mentioned at reservation. We also got a awakened by mistake by the staff at 5:30 due to a room number mistake (early pick up of another guest I suppose) which added up a bit on our perception even if this could happen. We had however a nice refund of one of our three nights, which was the minimum required to lift up our rating to 3, for we had a bad experience for a rather high rate compared to what we could have paid in other hotels. Otherwise, good location for beach clubbing and partying (hence the noise) not as good for shopping.
Séjour de 3 nuits en août 2018
Réponse de Marty Uli le 31 août 2018
Dear Mr. Philippe, Thank you for your feedback and share your experience with us. We are sorry that you were unhappy and for the inconvenience caused. We will focus to improve our maintenance facility and our staff in the future. We are looking forward to welcoming you again in the future. Best Regards,

8/10 Bien

valérie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable
Hotel très bien situé,proche de la plage et des commerces,proposant tout confort(clim,coffre fort,frigo,bonne literie wi fi),très bon restaurant Libanais,piscine en roof top, personnels accueillants,seul bémol attention aux chambres coté rue bruyantes car petite boite de nuit en face,après changement de chambre nous avons passé de très bonnes nuits (plus aucun bruit)
Séjour de 12 nuits en mars 2018
Réponse de Marty Uli le 22 mars 2018
Dear Mrs. Valerie, Thank you for your feedback and we are delighted to have you stay here in Bali. We are thrilled to know that you had enjoyable and memorable stay with us. We are looking forward to welcoming you back in Imani Suites in the nearer future. Best Regards,

6/10 Satisfaisant

Alan

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
It's regretful to have to say, but this place really doesn't meet expectations for the photos listed, the descriptions given or what you would generally expect from a hotel as a baseline - cleanliness and well maintained rooms and common amenities. It was not an enjoyable experience. I will say however, the staff are excellent - very helpful and they go above and beyond to fix issues and remedy situations and they are very professional and nice. They certainly did help me with some issues I had, and while it did make my stay better - this hotel is sadly not worth the price you pay.
Séjour de 3 nuits en décembre 2023
Réponse de Imani Suite le 8 févr. 2024
Dear Mr. Alan, Greetings from Imani Suite! We're extremely sorry to hear that your experience did not meet your expectation and we have failed to achieve to goal to please our customer as much as possible.All things you mentioned in this review is being reviewed and necessary action will be taken to improve the point that need to be corrected.Once again, we would like to apologize for the unpleasant experience you had and we hope could earn your trust for another visit once you're in Bali.Lastly, thank you very much for your constructive comment and we value your time to post this review.Warmest Regards,Management.Imani Suite

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en décembre 2019

2/10 Horrible

Rachel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tiara a gem; Hotel has room for improvement
Perhaps, the only thing that made the stay slightly more bearable was Tiara, an excellent staff whom I met only on the 2nd last day of my stay. Unlike other service staff whom I've encountered at Imani, she was the only one who was professional, hospitable, and unflappable. When the toilet door knob broke and I was locked in, Tiara and the locksmith was swift to rectify it. Incident aside, the overall cleanliness of the room could be better. The bedroom floor was perpetually sticky. Toilet occasionally had a stench (not sure if it came from within the toilet or from an adjacent building). Check-in process was arduous. I've informed the team in advance that I would be arriving earlier and would appreciate an early check-in. Upon arrival, they didn't have a room ready, but said they could do the paper work first so that later when I return, I could pick up the keys. When I returned at night, another staff, who was extremely inhospitable, re-processed the paper work. On top of that, I was assigned the wrong room.
Séjour de 3 nuits en août 2019
Réponse de Manager le 14 août 2019
Dear Tiara! Thanks for your Feedback! We will forward that asap to the manager so that he can improve that service. Best regards, Team Imani Suites

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, very well located, great rooftop bar with pool
Séjour de 6 nuits en juin 2019
Réponse de Manager le 13 août 2019
Thank you very much for your Feedback!

8/10 Bien

Marita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fint hotell, men alt for mørkt bad. Og generelt lite speil. Hadde først et rom i 2 etg, men måtte skifte da det var altfor varmt og air condition ikke fungerte. Syns også det var dumt at takterasse med solsenger stengte kl.16. Ellers utrolig god service på de ansatte.
Séjour de 5 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Living room furniture wss gorgeous the refrigerator wss fancy... the bedrooms were spacious .. big bathrooms in all the rooms. I started in the 3 bedroom suite. Phenomenal..
Séjour de 6 nuits en novembre 2018
Réponse de Manager le 22 nov. 2018
Dear Guest! Thank you very much for your Feedback! Best regards, Team Imani Suites

6/10 Satisfaisant

Trae, Melbourne

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Great location as it was close to many places my friends and I were wanting to visit. The room itself wasnt bad. My friends and I stayed in the family suite, it was quite comfy. If you can over look the things that needs to be fixed in the room and bathroom its a nice room. Also got warned about noise late at night. Closing the doors isolates this. Staff were quite friendly as well. One of the main reasons why i chose this place is the amenities. Heard great things about its roof top bar, however when I stayed there it was mostly closed. When it was open, bar staff had said that the bar was actually closing even though it was 6PM. When i asked what time they open, the bar staff had no clue. They recommended the hotels restaurant instead of the rooftop bar. This made no sense as the rooftop bar is apart of the hotel. The pool - unsafe and dirty. Only 1 point of exit, and the stairs itself looked unsafe to even stand on. The chairs surrounding the pool and bar was also dirty. The breakfast menu is a set menu that does not change. I was allergic to 80% of the menu, so the fact that they didnt change it at least 2nd daily made it hard to eat here. Lucky the place is close to many other restaurants. Aircon works so that was a plus. Also place does airport pick up. However found it strange that they requested for us to pay cash only for this. Would recommend only if youre looking for a place to just sleep, and walking distance to ideal locations like potato head and seminyak square
Séjour de 6 nuits en mai 2018
Réponse de Manager le 8 juin 2018
Dear Guest! Thank you very much for your Feedback! Just short information about the rooftop bar. We was making a renovation and so there was no other choice to close the pool for that time and now it is already open and offers as well a Shisha lounge for our guests. We hope that you come back here again to see the magical of the rooftop bar and the view. Best regards, Team Imani Suites

4/10 Médiocre

Lad, Australia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Imani pool was in restoration.
Imani pool was in restoration when we arrived. We were told that a leak was detected just a day before and that the restoration will take only few days, which was exactly the length of our stay. We discovered that they were busy with the restoration already 2 weeks and not one day, so we canceled the booking at the reception. I did not like that they did not tell the true! The hotel is in busy street and using other hotels pools was not a option as location is more suitable for young adults and not children (even though teenagers)
Séjour de 3 nuits en mars 2018
Réponse de Uli le 29 avr. 2018
Dear Value Guests, Greetings from Seminyak. Thank you for your feedback and we are sorry that you were not happy. We will improve our service and facilities in the future. Once again, we are sorry for the inconvenience caused. Please feel free to contact us for further assistance. Best Regards, Marty Uli

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It is just OK!
We thought it is on the ground floor, but it is on the fifth floor. The living room is great except there is no view from the living room because it is blocked by the tree wall. Bedroom is kinda small and the bathroom is so slippery. I found a dead cockroach in my bedroom!
Séjour de 1 nuit en mars 2018
Réponse de Uli le 9 avr. 2018
Dear Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. We do hope to welcoming you again in the future and give us the opportunity to improve your experience with us. Once again, please kindly accept our sincere apologize for your inconvenience caused. Please feel free to contact us for further assistance. Best Regards, Marty Uli E-Commerce Executive

4/10 Médiocre

Scott, Las Vegas

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not true reflection of reviews
Location is loud day and night. The 2 rooms we had were dark, especially the bathroom. The deck looks old and abandoned. Wouldn't recommend.
Séjour de 1 nuit en mars 2018
Réponse de Uli le 9 avr. 2018
Dear Mr. Scott, Greetings from Seminyak. Thank you for your feedback. We're sorry that you are not happy and we will improve our service based on your experience. Once again, please kindly accept our sincere apologize for your inconvenience caused. Best Regards, Marty Uli E-Commerce Executive

10/10 Excellent

Wai San

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018
Réponse de Uli le 3 févr. 2018
Dear Mr. Wai San Yuen, Greetings from Imani Suites. Thank you so much for your recent stay with us. We are thrilled to learnt that you had a memorable and enjoyable stay with us. We are looking forward to welcoming you in the near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden gem
Room was modern and well maintained. Bed was super comfortable and soft. As it is located right in the busy area, at times it was noisy, and I could hear people talk outside the building at night through closed window. But that location is great for shopping, eating and to hang out. Don’t miss the rooftop bar/restaurant, the sunset you see from there is amazing! Complimentary breakfast is not to miss! They do it well! Potatohead is only 5 mins walk. Seminyak Beach is only 10 mins walk. Staffs are very friendly and always there to help.
Séjour de 2 nuits en octobre 2017
Hi, Thank you very for taking time to share your experience in our hotel. We are happy to here all this positive comment about us. We looking forward to welcome you again in our property. Wish you all the best, Imani Suites Team

10/10 Excellent

Isolette, Charlotte, NC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An absolute gem!!
This hotel and staff were absolutely AMAZING!! The complete definition of a true boutique hotel experience :)) I spent a total of 5 nights there and felt so pampered and at home. Everyone from the front desk staff to housekeeping were so genuinely friendly and had an uncanny way of anticipating my needs. The welcome drink upon arrival was the best I had in Bali (I stayed at a few hotels while there including 2 private villas) and the scented towel was also a lovely touch. Breakfasts were also sooo delicious, you get a choice of a hot and cold beverage (includes lattes and cappuccinos), as well as a fruit bowl with yogurt which had the best fruit I had in Bali. In addition, there is the choice of eggs with tomatoes or pancakes with fruit - or was hard to finish breakfast each morning :) I would absolutely recommend this hotel for anyone staying in the Seminyak area. The hotel is also steps away from Potatoe Head Beach Club which was an amazing place to watch the sunset. The W Bali is also across the street. There are soooo many wonderful restaurants close by as well it was really difficult to choose where to have dinner each day. I love the Petitengent area and it would be my first choice if I was to return to Bali. Thanks to everyone at Imani Suites for making my time in Bali absolutely memorable experience (especially Inca - not sure if I spelled that right but she was such a sweetheart and Augus who served me breakfast most mornings and always had a smile on his face)!
Séjour de 3 nuits en juin 2017
Réponse de Novita le 17 juil. 2017
Greetings from Imani Suites, Bali...! Thank you very much for choosing Imani Suites as your holiday destination while in Bali and thanks for your positive feedback with our Suites, it was nice to meet you during your stay Myself and the team were very happy to have you with us and we are looking forward to welcoming you again on your next holiday in Bali...! :) Suite regards, Imani Suites, Bali

8/10 Bien

Eu Gene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
New hotel!
The hotel is quite new so everything in the room is new :). We stayed at Executive Deluxe room as we are traveling with toddler. The room is very spacious and the bed is very comfy. Not much choices for the breakfast - only 2 options is available and is same everyday. Location is good as situated along the road with many restaurants and shops.
Dear Mr. Eu Gene , Thank you for choosing Imani Suites as your Holiday destination while in Bali and thank you for your positive feedback, me and the team are very happy to have you staying with us. Wish you have a wonderful holiday...:) Novita Sales Manager Imani Suites, Bali