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Avis sur Sonesta Select Seattle Bellevue Redmond

3 out of 5
Sonesta Select Seattle Bellevue Redmond
14615 Ne 29th Pl, Bellevue, WA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 532 avis sur 1013." "
Note des voyageurs de 8 (Bien), d’après 266 avis sur 1013." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1013." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1013." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1013." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

katharine

Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 18 sept. 2023
Thank you for recently staying with us. We appreciate your feedback and look forward to having you back with us in the near future.

10/10 Excellent

Yunxi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good quality
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Anabertha

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Staff is really nice and I give them that. My room was dirty. I didn’t say anything because I arrived late and just wanted to go to bed. I cleaned it myself. There was hair on the toilet and in the bathtub. Luckily I had disinfecting wipes and just took care of it myself. Supposedly this is one of the hotels that comes with Expedia perks. Well I asked about my 15 dlr vouchers for food and they did not know what I was talking about. Not the first time this happens though.
Séjour de 3 nuits en mai 2024

8/10 Bien

Salomon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my stay there!
Séjour de 1 nuit en mai 2024
Réponse de Tony le 27 mai 2024
Cheers!

10/10 Excellent

Kenneth

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet. Rooms could us a little upgrade though. Location is fine if you’re in a car. Not close to downtown Bellevue shops. Otherwise great stay.
Séjour de 1 nuit en mai 2024
Réponse de Tony le 26 mai 2024
Hi Kenneth. We are glad you enjoyed your stay.

6/10 Satisfaisant

Robyn

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
I stayed there in May, and there no elevator. I'm hoping the construction was to install one, but I don't understand how a 2 story hotel can get away without an elevator. Also, the restaurant is not a full service facility. It's a breakfast bar. They do not serve lunch or dinner. Other than that, the place was very quiet and comfortable. It was close to the places I need to be during my stay.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Thank you for staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

10/10 Excellent

Carolyn

Les points forts : Propreté et infrastructures et conditions de l’hébergement
They were so kind and helpful!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Thank you for staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

8/10 Bien

Qichen, Durham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good overall
Séjour de 2 nuits en mai 2024
Réponse de Tony le 22 mai 2024
Thank you for your review, Qichen.

8/10 Bien

Vivek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and comfortable rooms.
Séjour de 2 nuits en mai 2024
Réponse de Tony le 21 mai 2024
We are pleased you enjoyed your stay.

8/10 Bien

Jesus, Yakima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Tony le 21 mai 2024
Thank you.

10/10 Excellent

jim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean properly positive attitude with staff reasonably priced
Séjour de 1 nuit en mai 2024
Réponse de Tony le 21 mai 2024
We are so happy you enjoyed staying with us.

4/10 Médiocre

Xiaoming

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Don’t feel it deserves the price with hidden charges after the stay
Séjour de 6 nuits en mai 2024
Réponse de Tony le 21 mai 2024
I'm sorry you experienced an issue with your bill. Please reach out to management if you would like us to review charges.

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it
Séjour de 4 nuits en mai 2024
Réponse de Alexa W. le 16 mai 2024
Hi Joseph,Thank you for your review, we are glad you enjoyed your stay with us!

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a bad motel. It was quiet. It was clean and you felt like you were in the country. I’d have rated the place 5 stars, but they charge $10.00 to park next to the motel even though there was plenty of space. I find charges like that petty and ridiculous.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Thank you for recently staying with us. I will be sure to share your feedback with our team. We hope to have you back with us in the near future.

10/10 Excellent

Jose, Canutillo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, just surprised having to pay for parking.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Thank you for recently staying with us. I will be sure to share your feedback with our team. We hope to have you back with us in the near future.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was helpful. Conveint to everything.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 15 mai 2024
Thank you for recently staying with us. I will be sure to share your feedback with our team. We hope to have you back with us in the near future.

6/10 Satisfaisant

Cesar

Les points forts : Propreté
Les points faibles : Équipements
The indoor pool and hot Jacuzzi are nice. However, the hotel does not include breakfast, but they will charge you for it, around $15 and up. Therefore, no lunch or dinner is available. The ice machine was not working, so you have to walk around the property to find another one. I stayed there for 6 days, and my room was not made until the 5th day. I had to take the trash out of my room since my bins were full. Hotel does not have an elevator and there are plenty of rooms in the second floor.
Séjour de 6 nuits en avril 2024
Réponse de Alexa W. le 9 mai 2024
Hi Cesar,Thank you for bringing these concerns up with us. We hope to have you back in the future.

10/10 Excellent

HENRY, HONOLULU

Séjour de 2 nuits en mars 2024
Réponse de Tony le 27 mai 2024
Wonderful!

10/10 Excellent

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, safe area, great staff.
Séjour de 1 nuit en mai 2024
Réponse de Alexa W. le 7 mai 2024
Hi Cheryl,Thank you for rating us so highly! We are glad you enjoyed your stay!

10/10 Excellent

Csaba

Voyage d’affaires
Les points forts : Propreté
Great
Séjour de 5 nuits en avril 2024
Réponse de Alexa W. le 7 mai 2024
Hi Csaba,Thank you for rating us so highly! We are glad you enjoyed your stay!

10/10 Excellent

Andor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Alexa W. le 7 mai 2024
Hi Andor,Thank you for rating us so highly! We are glad you enjoyed your stay!

10/10 Excellent

Toshiyuki

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean an Quiet
Séjour de 1 nuit en mai 2024
Réponse de Alexa W. le 6 mai 2024
Thank you for your feedback Toshiyuki, we hope to see you again soon!

10/10 Excellent

Casi, Spokane Valley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is amazing!
Séjour de 3 nuits en avril 2024
Réponse de Alexa W. le 6 mai 2024
Thank you for your feedback Casi, we hope to see you again soon!

10/10 Excellent

Jazmin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The counter guy is very helpful
Séjour de 1 nuit en mai 2024
Réponse de Alexa W. le 6 mai 2024
Thank you for your feedback Jazmin, we hope to see you again soon!

8/10 Bien

YONGHO

Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 24 mai 2024
Thank you for staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

8/10 Bien

Beatrice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I like that it was in a very quiet, peaceful area with lots of nature. I didn't like that there was no complimentary breakfast especially since there aren't very many nearby food options.
Séjour de 2 nuits en avril 2024
Réponse de Tony le 4 mai 2024
We appreciate the valuable feedback, Beatrice.

10/10 Excellent

Waneta, Lincoln

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We especially liked the quiet. The pool and spa tub were also lovely. Great espressos!
Séjour de 4 nuits en avril 2024
Réponse de Tony le 4 mai 2024
I'm so happy you enjoyed your stay!

8/10 Bien

Kiki

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was great for the value. Really nice quiet area, hotel rooms was spacious and clean. Would recommend. Stayed with my younger son and I felt safe.
Séjour de 2 nuits en avril 2024
Réponse de Alexa W. le 30 avr. 2024
Hi Kiki, We are glad you enjoyed your stay with us and hope to see you back next time!

6/10 Satisfaisant

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, it was a clean property. However, we had very noisy neighbors that work us up over the 2 night period. Either the walls were super thin or just really rude loud neighbors. It was frustrating. We tried to turn in the room fan to help soften the noise - but the fan only worked when it was raising or lowering the temperature so it would turn off and then we would be stuck listening to the noisy neighbors.
Séjour de 2 nuits en avril 2024
Réponse de Alexa W. le 30 avr. 2024
Hi Robin, We apologize about the noisy neighbors, if the front desk had been made aware we would have had no problem reaching out to them to remind them to keep it down. Hopefully this won't happen next time.

8/10 Bien

victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Tony le 21 mai 2024
Fantastic

8/10 Bien

Jason

Séjour de 1 nuit en avril 2024
Réponse de Tony le 21 mai 2024
Thank you for the review, Jason.

8/10 Bien

Thomas

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast, easy to get to airport.
Séjour de 1 nuit en avril 2024
Réponse de Alexa W. le 30 avr. 2024
Hi Thomas,Thank you for your positive rating, we are glad you enjoyed the breakfast and convenience. We hope to see you again soon!

8/10 Bien

Sebastian

Séjour de 2 nuits en février 2024
Réponse de Alexa W. le 16 mai 2024
Hi Sebastian,Thank you for your review, we are glad you enjoyed your stay with us!

10/10 Excellent

Sandeep

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking isn’t free, it’s $10
Séjour de 1 nuit en avril 2024
Réponse de Alexa W. le 26 avr. 2024
Hi Sandeep, Thank you for your high rating, we appreciate that you enjoyed your stay. I hope the parking charge was not a surprise to you as it is listed on all of the websites we advertise on. Thank you again for staying with us!

10/10 Excellent

Yuji

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The building was very clean, surrounded by trees and comfortable. The hotel staff were all professional.
Séjour de 6 nuits en avril 2024
Réponse de Alexa W. le 30 avr. 2024
Hi Yuji, We are glad you enjoyed your stay with us and hope to see you back next time!

10/10 Excellent

Kari

Séjour de 3 nuits en avril 2024
Réponse de Tony le 25 avr. 2024
Thank you for the review, Kari.

8/10 Bien

Diane, Abbotsford

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property area is beautiful, with lots of tall trees and a nature area behind it. It is an older building but we found the rooms to be very clean and the bed was comfortable. A couple things would have made this the perfect place - not charging for the continental breakfast or $10 for parking. These are both things that could be incorporate in to the room price and would make them seem more like perks.
Séjour de 1 nuit en avril 2024
Réponse de Tony le 23 avr. 2024
Thank you for your feedback, Diane. We continue to try our best to improve our guest's experience at Sonesta.

10/10 Excellent

Abhinav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Why no breakfast?
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Thank you for recently staying with us. We hope to have you back with us in the near future.

10/10 Excellent

Gary

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en avril 2024
Réponse de Tony le 22 avr. 2024
Wonderful!

10/10 Excellent

misael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es muy bueno el lugar y barato
Séjour de 1 nuit en avril 2024
Réponse de Alexa W. le 21 avr. 2024
Gracias

8/10 Bien

Stefanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent stay, clean and quiet
Séjour de 1 nuit en avril 2024
Réponse de Tony le 20 avr. 2024
I'm glad you enjoyed everything.

10/10 Excellent

Oscar, Everett

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
U
Séjour de 2 nuits en mars 2024
Réponse de Tony le 20 avr. 2024
Thank you, Oscar.

10/10 Excellent

Alexandro, Redmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Tony le 20 avr. 2024
Fantastic!

8/10 Bien

Elijah

Voyage en groupe
Les points forts : Personnel et service et équipements
Got in at midnight and they were able to get our room ready except the room they gave us didn’t have the sofa bed that we booked. Took about an hour for them to figure it out and find us a room with a sofa bed but took a little encouragement from my end to get further assistance.
Séjour de 2 nuits en avril 2024
Réponse de Tony le 20 avr. 2024
I'm happy you enjoyed your stay. Thank you for providing the check-in experience feedback as it allows us to improve our service.

10/10 Excellent

Ajit

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, 25 minutes drive from Seattle airport. Excellent and welcoming staff. Basic breakfast available. Highly recommend this place.
Séjour de 1 nuit en avril 2024
Réponse de Matthew le 12 avr. 2024
Thank you, Ajit! I'm so glad we exceeded you expectations.

2/10 Horrible

Kerry

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hot Tub closed due to health inspection and despite our calling ahead and discussing amenities no staff member mention this. Apparently it has been like this for months. Disgusted that they were dishonest about their hotel.
Séjour de 1 nuit en avril 2024
Réponse de Matthew le 11 avr. 2024
Thank you for your valued feedback. I'm sorry your stay did not meet expectations. Currently, our hot tub is open. It just opened up 2 days ago. Additionally, you had called the hotel for the first time just after booking, which was around 8pm the day of arrival, and spoke directly with me. You had mentioned you would be arriving around 9:30pm for your 1 night stay and I made a note of it since your reservation had not yet integrated with our desk computers. You did not ask anything else of me besides to make a note of your arrival time. If you had indicated on the phone that you sole purpose of booking our hotel was the hot tub, I would have brought our hot tub closure to your attention and offered cancellation.

8/10 Bien

Valerie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Alexa W. le 30 avr. 2024
Hi Valerie, We are glad you enjoyed your stay with us and hope to see you back next time!

10/10 Excellent

Victor

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My hotel room is spacious, with a very comfortable bed. The staff are friendly and helpful. The only thing I don't like about the hotel is the poor lighting around the parking lot. The entire parking lot is pitch dark, making parking there very unsafe.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Thank you for recently staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

6/10 Satisfaisant

Qingchun

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Thank you for recently staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have you back with us in the near future.

2/10 Horrible

Thomas

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff was absolutely rude and seemed to not have a clue what they were doing. I could not believe the way I spoken to. I will NOT stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Alexa W. le 31 mars 2024
Hi Thomas,I explained how hotel collect reservations are handled and checked in, even after your wife came into the lobby dropping the F-word towards me I allowed you and your family to stay at our hotel and not call the police to have you trespassed after we agreed that if there were any more outbursts that I would have you removed from the property. I even offered to cancel the reservation with no fees which was declined. Thank you for your understanding, I hope you have a wonderful day.