Avis sur La Quinta Inn & Suites by Wyndham Seattle Sea-Tac Airport
La Quinta Inn & Suites by Wyndham Seattle Sea-Tac Airport
2824 South 188th St., SeaTac, WA
Avis
7,2
Bien
7,0/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en couple
28 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
6/10 Satisfaisant
Marie G
Voyage d’affaires
6 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Décevant
Marie G
Séjour de 1 nuit en juin 2023
4/10 Médiocre
Emilie
Voyage en couple
11 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Emilie
Séjour de 1 nuit en mars 2023
6/10 Satisfaisant
Nathalie
12 juil. 2022
Les points forts : Personnel et service et équipements
Nathalie
Séjour de 1 nuit en juillet 2022
8/10 Bien
Gerald Jay
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gerald Jay
Séjour de 1 nuit en mai 2024
10/10 Excellent
Nancy
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mai 2024
8/10 Bien
Thomas
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mai 2024
8/10 Bien
Calvin
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Calvin
Séjour de 1 nuit en mai 2024
8/10 Bien
Seoun, Anchorage
Voyage en famille
21 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Seoun
Séjour de 1 nuit en mai 2024
8/10 Bien
Andy
Voyage en famille
21 mai 2024
Les points forts : Personnel et service
Andy
Séjour de 2 nuits en mai 2024
10/10 Excellent
Kristina
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristina
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Crissi
Voyage en groupe, Voyage d’affaires
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Crissi
Séjour de 1 nuit en mai 2024
10/10 Excellent
Doncho
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Doncho
Séjour de 1 nuit en mai 2024
10/10 Excellent
Danielle
18 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Kwong
Voyage en famille, Voyage d’affaires
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kwong
Séjour de 1 nuit en mai 2024
10/10 Excellent
Edward
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements
Edward
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 18 mai 2024
Dear Edward, Thank you for your feedback! We're pleased to hear that you found our location convenient for the airport. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back soon!
4/10 Médiocre
Yasuo
Voyage en couple
17 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yasuo
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 18 mai 2024
Dear Yasuo, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Our policy is to provide housekeeping upon request, as mentioned in the key packet you received at check-in. If you need housekeeping services during a future stay, please don't hesitate to let us know, and we will be happy to assist. We hope to have the opportunity to welcome you back and provide a more comfortable experience.
10/10 Excellent
Nancy
Voyage en couple
16 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 18 mai 2024
Dear Nancy, Thank you for your wonderful feedback! We're delighted to hear that you found our accommodations clean and well-equipped, especially after your time in the Pacific Northwest. It's great to know that you appreciated the faux wood floors and the absence of strong cleaning smells. We're glad our amenities, including the iron and board, refrigerator, microwave, washer/dryer, pool, and breakfast, met your needs and added to your comfort. We hope to welcome you back for another pleasant stay in the future!
10/10 Excellent
LuAnn
Voyage en groupe
16 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
LuAnn
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 18 mai 2024
Dear LuAnn, Thank you for your feedback. We appreciate your understanding regarding the current state of the property and our upcoming renovation plans. We're glad to hear that our shuttle driver provided excellent service and that you had a positive experience with our check-in agent. Your comments are valuable to us, and we look forward to welcoming you back once our renovations are complete for an even better stay. Thank you for staying with us!
2/10 Horrible
Marco, bothell
Voyage en famille
16 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Marco, We are very sorry to hear about your disappointing experience. We apologize for the inconvenience caused by the ongoing renovations and the cleanliness issues you encountered. It's also unacceptable that our shuttle driver did not show up, causing you to take a Lyft instead.Your feedback is crucial, and we will address these issues with our team to ensure they are resolved promptly. If you have any further concerns, please reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
4/10 Médiocre
Brian
15 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Brian, We are truly sorry to hear about your disappointing experience. Your feedback is deeply concerning, and it's clear that we fell short in multiple areas during your stay. We apologize for the inconvenience caused by the construction materials, the state of the pool, the lack of breakfast availability, and the disturbance caused by other guests. It's also disheartening to hear about the shuttle service and the absence of vending and ice machines. This is not the standard of service we aim to provide. Your feedback is invaluable in helping us address these issues and ensure a better experience for our guests in the future. We understand that this experience may have left you with a negative impression of our hotel, but we hope you'll consider giving us another chance to exceed your expectations if your travels bring you back to the area. Please feel free to reach out to us directly if you'd like to discuss your experience further or if there's anything we can do to assist you. Thank you for bringing these issues to our attention.
8/10 Bien
Gloria
15 mai 2024
Gloria
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Gloria, We're glad to hear that our proximity to the airport was convenient for you! Providing easy access for travelers is one of our priorities. If there's anything else we can do to enhance your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back again soon!
10/10 Excellent
Dawid
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawid
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Dawid, Thank you for your positive feedback! We're thrilled to hear that everything met your expectations during your stay. If there's anything else we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back in the future!
10/10 Excellent
Lorenzo
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lorenzo
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Lorenzo,Thank you for sharing your experience! We're delighted to hear that your check-in process was smooth and efficient. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to ensuring the rest of your visit is just as pleasant!
10/10 Excellent
deb
14 mai 2024
Les points forts : Personnel et service
deb
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Deb, Thank you for your positive feedback! We're thrilled to hear that everything met your expectations during your stay. If there's anything else we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back in the future!
4/10 Médiocre
Mitch
14 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mitch
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Mitch, Thank you for your feedback, although it seems there wasn't much detail provided. We're sorry to hear that your experience didn't meet your expectations. If there are specific areas where we can improve, please feel free to share them with us so we can address any issues and make your next stay more enjoyable. We value your input and hope to have the opportunity to better serve you in the future.
8/10 Bien
wayne, Milwaukee
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
wayne
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Wayne, Thank you for your 4-star rating! We're glad to hear you had a positive experience with us. If you have any suggestions on how we can make your next stay even better, we'd love to hear your feedback. We hope to welcome you back soon!
8/10 Bien
Daniel
Voyage en famille
14 mai 2024
Les points forts : Propreté et personnel et service
Daniel
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Daniel, Thank you for your 4-star rating! We're glad to hear you had a positive experience with us. If you have any suggestions on how we can make your next stay even better, we'd love to hear your feedback. We hope to welcome you back soon!
10/10 Excellent
Claudia
Voyage en couple
13 mai 2024
Les points forts : Personnel et service et équipements
Claudia
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Claudia,Thank you for your feedback! We're thrilled to hear that you enjoyed your room and our service. We appreciate your comment about the lobby and will address the issue with the carpet smell to improve the experience for our guests. We're glad you enjoyed the complimentary refreshments available throughout the day. We hope to welcome you back soon!
10/10 Excellent
Phyllis
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phyllis
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Phyllis, Thank you for your 5-star rating! We're thrilled to know you had a great experience with us. If there's anything specific you enjoyed or if you have any feedback, we'd love to hear it. We look forward to welcoming you back soon!
10/10 Excellent
Antonio
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antonio
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 17 mai 2024
Dear Antonio, Thank you for your kind words! We're delighted to hear that our front desk team provided you with excellent customer service. We strive to make every guest's stay as pleasant as possible. We look forward to welcoming you back soon!
10/10 Excellent
Kevin, Wenatchee
13 mai 2024
Kevin
Séjour de 1 nuit en mai 2024
10/10 Excellent
Jose
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 17 mai 2024
Dear Jose, Thank you for your positive feedback! We're thrilled to hear that everything met your expectations during your stay. If there's anything else we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back in the future!
4/10 Médiocre
Martha, Cashmere
10 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Dear Maria,We're sorry to hear about your experience. We're currently in the process of renovations to improve our property, and we apologize for any inconvenience this may have caused during your stay. Our team strives to provide exceptional service, and we regret if we fell short of your expectations. Your feedback is valuable to us, and we will address your concerns to ensure a better experience for future guests. Thank you for bringing this to our attention.
10/10 Excellent
Tammy, OWENSBORO
Voyage en famille
9 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Tammy,Thank you for your review! We're glad to hear that you found our hotel to be clean and our staff to be wonderful. Your safety and comfort are our top priorities, and we appreciate your advice to pay attention to your surroundings, especially in busy areas like those near airports. We're pleased that you found our beds to be very comfortable. Providing a restful night's sleep is important to us, and we're delighted that you enjoyed it. If there's anything else we can do to improve your experience or if you have any concerns, please don't hesitate to let us know. We hope to welcome you back again soon!
10/10 Excellent
Don, Stanwood
Voyage d’affaires, Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Don,Thank you for your wonderful review! We're thrilled to hear that you had a perfect experience at La Quinta at the Sea-Tac airport. It's great to know that our convenient location, renovated rooms, and exceptional service exceeded your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're delighted that we could deliver that for you.We're especially glad to hear that you appreciated the extra nice service provided in taking you to the SeaTac Airport. Your satisfaction is our reward, and we look forward to welcoming you back for another fantastic stay in the future!
10/10 Excellent
An
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
An
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
Matthew
8 mai 2024
Les points faibles : Personnel et service
Matthew
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Matthew,We apologize for the multiple issues you encountered during your stay. It's disheartening to hear that your experience fell short of expectations. We've taken note of your feedback and want to assure you that our rooms have been newly renovated to provide a more comfortable and modern experience. Regarding the maintenance issues you mentioned, we will address them promptly to ensure that our rooms meet the highest standards of quality and comfort. Additionally, we apologize for the behavior of our shuttle driver; this does not reflect our usual level of professionalism and courtesy, and we will address this matter internally. We appreciate your feedback as it helps us improve our services. If there's anything else we can do to make it up to you or if you decide to give us another chance in the future, please don't hesitate to reach out. We value your business and hope to provide you with a much better experience next time.
2/10 Horrible
Samuel
8 mai 2024
Samuel
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Samuel,We apologize for the inconvenience caused by our hotel being overbooked. Ensuring that all of our guests have a comfortable stay is our priority, and we regret that we couldn't accommodate you as planned. We understand the frustration this may have caused and appreciate your understanding. If there's anything we can do to make it up to you, please let us know. We value your business and hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
Rajinder
Voyage en famille
7 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Rajinder
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Rajinder,We apologize for the inconvenience you experienced with our front desk service. Our team always strives to provide excellent service, and we do our best to multitask to ensure all guests are taken care of efficiently. and we regret that you did not receive the level of attention you deserved.We will address this issue with our staff to ensure that they are better equipped to handle multitasking situations and provide prompt service to both phone and in-person guests. Your feedback helps us improve, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for a more positive experience in the future.
8/10 Bien
Ilora
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ilora
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Deat Llora, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, and our newly renovated rooms. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to hear when we've succeeded. We hope to have the pleasure of welcoming you back again soon!
6/10 Satisfaisant
Christopher
6 mai 2024
Les points forts : Propreté, personnel et service, équipements
Christopher
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Christopher, We're sorry to hear about your experience with the air conditioner in your room. We apologize for any discomfort this may have caused during your stay. Please know that we are currently in the process of updating our AC units to ensure better performance and guest satisfaction. We appreciate your feedback, as it helps us to improve our facilities for future guests. If you ever encounter any issues during your stay, please don't hesitate to let us know, and we will do our best to make it right. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.
2/10 Horrible
Sharai
Voyage en groupe, Voyage d’affaires
6 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharai
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Sharai, We're truly sorry for the inconvenience you experienced due to our overbooking. Your comfort and satisfaction are our top priorities, and we understand how frustrating it must have been to arrive at midnight only to find out there was no room available. We apologize for the lack of assistance and empathy shown by our staff member. Rest assured, this is not reflective of our usual standards of service. We'll address this issue internally to ensure that our team is better equipped to handle such situations with professionalism and care. We understand the importance of offering immediate solutions and support during challenging circumstances like these. We'd like to make it up to you and discuss compensation for the inconvenience you faced. Please reach out to us directly so we can address your concerns and regain your trust.
8/10 Bien
Charles
6 mai 2024
Charles
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Charles, Thank you for your positive feedback! We're glad to hear that our location near the mall and airport was convenient for you. If there's anything else we can do to make your stay even better next time, please let us know. We look forward to welcoming you back!
10/10 Excellent
Masaru
6 mai 2024
Masaru
Séjour de 2 nuits en mai 2024
8/10 Bien
Viv
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Viv
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 10 mai 2024
Dear Viv,We're delighted to hear that you appreciated our customer service! Providing exceptional service is at the heart of what we do, and it's always rewarding to hear that our efforts have made your experience memorable. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!
4/10 Médiocre
Jerry
4 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Jerry, Thank you for your rating and feedback. We're sorry to hear that your experience didn't meet your expectations. We value your input and would love to know more about what aspects of your stay you found lacking. Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance our guests' experiences. Please feel free to reach out to us directly with any further comments or concerns.
10/10 Excellent
Stephanie
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Dear Stephanie,Thank you for your kind words! We're delighted to hear that you enjoyed our service. We strive to provide the best experience possible for our guests, and it's always rewarding to receive positive feedback. If you ever need anything during your future stays, please don't hesitate to let us know. We look forward to welcoming you back!
8/10 Bien
Elliot
Voyage en famille avec de jeunes enfants
3 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Elliot
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Dear Elliot, Thank you for your review and for choosing to stay with us. We're glad to hear you had a positive experience overall. Regarding the vending machines, we apologize for any inconvenience caused by the construction. We're working hard to improve our facilities and appreciate your patience during this time. We will have more options in the future. As for wake-up calls, please note that they are automated for efficiency and accuracy. If there are any issues with the wake-up call system, please let us know, and we'll do our best to address them. We hope to have the opportunity to welcome you back in the future for an even better stay.
4/10 Médiocre
Joshua, flat rock
3 mai 2024
Joshua
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Dear Joshua, Thank you for your feedback. We're sorry to hear that your experience with us fell short of your expectations. We would appreciate any additional details you could provide about your stay so that we can address any issues and improve our service. Your satisfaction is important to us, and we hope to have the opportunity to make it right in the future.