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Avis sur Hyatt Regency Lake Washington at Seattle’s Southport

4 out of 5
Hyatt Regency Lake Washington at Seattle’s Southport
1053 Lake Washington Boulevard North, Renton, WA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 726 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 143 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1004." "

9,6/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Miyuki

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Lora Mangham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking is expensive but to be expected for area. Room was very nice but it looked like someone had thrown up in toilet area and they missed cleaning walls. Arrived later than planned so we did not get to experience the amenities and beautiful lake view as initially planned. Will definitely return if in area.
Séjour de 1 nuit en mai 2024
Réponse de Hyatt Regency Lake Washington Team le 21 mai 2024
Thank you for your feedback and for choosing to stay with us Lora Mangham. We're glad to hear that you found the room very nice and are planning to return in the future. However, we sincerely apologize for the cleanliness issue you encountered in the toilet area. This is certainly not up to our usual standards, and we will address this with our housekeeping team immediately to ensure it does not happen again. We understand that parking can be costly in this area, and we appreciate your understanding on this matter. We hope that on your next visit, you'll have the opportunity to fully enjoy our amenities and the beautiful lake view. We look forward to welcoming you back and providing a flawless experience next time!

6/10 Satisfaisant

Miranda, bothell

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The bed and view were great however customer service not so much and had to call 3 times to have them bring us extra towels. A little pricy compared to other Hyatts I stayed at in the area like grand Hyatt seattle but still nice.
Séjour de 2 nuits en février 2024
Réponse de Hyatt Regency Lake Washington Team le 21 mai 2024
Thank you for your feedback Miranda. We're delighted to hear that you enjoyed the bed and the view during your stay. However, we're sorry to hear about the issues you experienced with our customer service and the delay in receiving extra towels. This is certainly not the standard of service we strive to provide. We constantly aim to deliver value and excellent service, and your feedback will help us improve. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Hyatt Regency Lake Washington Team le 18 mai 2024
Thank you for your feedback Nancy! We're glad to hear that you had an overall good experience with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Favian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lake view with restaurants. Clean and elegant.
Séjour de 1 nuit en mai 2024
Réponse de Hyatt Regency Lake Washington Team le 18 mai 2024
Thank you for your feedback Favian! We're glad to hear that you had an overall good experience with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Eun

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is my regular Stay every time I go to Seattle
Séjour de 1 nuit en mars 2024
Réponse de Hyatt Regency Lake Washington Team le 10 mai 2024
Thank you for your feedback Eun! We're glad to hear that you enjoyed your stay with us and honored to hear that we are a regular stay for you!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hyatt Regency Lake Washington Team le 10 mai 2024
Thank you for your feedback David! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

John, Edmonton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel had a great view of the lake and it was convenient from and to the airport.
Séjour de 1 nuit en avril 2024
Réponse de Hyatt Regency Lake Washington Team le 11 mai 2024
Thank you for your feedback John! We're thrilled to hear that you enjoyed the great view of the lake and found our location convenient for traveling to and from the airport. Providing a comfortable and convenient experience for our guests is always our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Herondy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en avril 2024
Réponse de Malissa le 3 mai 2024
Thank you for your feedback Herondy! We're glad to hear that you enjoyed your stay with us and found our property nice. We hope to have the pleasure of welcoming you back soon!

6/10 Satisfaisant

Brandon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Valet was extremely pushy and was opening bags and pulling things out of my car after explicitly asking them not to. Extremely rude and pushy.
Réponse de Hyatt Regency Lake Washington Team le 11 mai 2024
Thank you for sharing your feedback with us Brandon. We're sorry to hear about your experience with our valet team. We understand how important it is for guests to feel their belongings are respected and secure. We are addressing this issue with our valet team to ensure that it does not happen again. We hope to have you stay with us again soon and offer you a better experience. Please do not hesitate to reach out to the team for any questions, comments, or concerns. Thank you again for bringing this to our attention.

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place The view the property are extraordinary
Séjour de 4 nuits en avril 2024
Réponse de Malissa le 26 avr. 2024
Thank you for your wonderful feedback Carlos! We're glad to hear that you had a great stay with us and enjoyed the view and the property. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

John

Les points forts : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Malissa le 26 avr. 2024
Thank you for your feedback John! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

6/10 Satisfaisant

Yuko, West New York

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Parking for $45 per day is unacceptable. It should be free because this hotel is located in a remote suburban residential area away from downtown Renton. One of the two restaurants in the hotel was closed, and the one that was open was very expensive ($17 for a glass of wine). There was only one restaurant in the area. Others were more than 15 minutes away, and the streets were not pedestrian-friendly at all. The room was clean, but too close to the midrise apartments across the street, which completely blocked the "mountain view." I had to keep the blackout curtains closed all day because people across the street could see everything in my room. Because the door of the shower stall opened on the wrong side, I had to step out and close the door first before grabbing the bath towel. They probably installed the door that way to do it on the cheap.
Séjour de 4 nuits en avril 2024
Réponse de Malissa le 15 avr. 2024
Thank you for your feedback, Yuko. We apologize for any inconvenience you experienced during your stay. Regarding parking fees, dining options, and room amenities, we appreciate your insights and will review these areas for improvement. We regret the obstruction of the mountain view and any inconvenience caused by the shower door placement. Your comments are invaluable as we strive to enhance the guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.

10/10 Excellent

Justine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just gorgeous. Helpful & friendly staff!!
Séjour de 1 nuit en avril 2024
Réponse de Malissa le 11 avr. 2024
Thank you for the wonderful feedback Justine! We're glad to hear that you enjoyed your stay and that our staff had met your expectations. We hope to have the pleasure of welcome you back soon!

10/10 Excellent

Sidhartha

Voyage en famille
Les points forts : Équipements
Excellent
Séjour de 2 nuits en avril 2024
Réponse de Malissa le 11 avr. 2024
Thank you for your feedback Sidhartha! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcome you back soon!

10/10 Excellent

Michelle

Séjour de 1 nuit en avril 2024
Réponse de Malissa le 28 avr. 2024
Thank you for your feedback Michelle! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Leia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay! The property is gorgeous and the Dock and Drink restaurant was the perfect relaxed vibe. My only complaint is there looked to be dried blood on one of our pillowcases.
Séjour de 1 nuit en avril 2024
Réponse de Malissa le 15 avr. 2024
Thank you for your feedback! We're thrilled to hear that you had a wonderful stay at our property. We're delighted that you enjoyed the gorgeous surroundings and the Dock and Drink restaurant. We are deeply sorry to learn about the issue with the pillowcase. This falls below our standards of cleanliness, and we sincerely apologize for any discomfort this may have caused. We have addressed this with our housekeeping team to prevent such occurrences in the future. We truly value your feedback as it helps us improve our services. Should you decide to stay with us again, please do not hesitate to reach out to our team if you encounter any issues, as we are always committed to ensuring our guests have a pleasant and comfortable stay. Thank you for your kind words, and we hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Savannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only thing I didn’t like was having to pay for parking
Séjour de 3 nuits en avril 2024
Réponse de Malissa le 15 avr. 2024
Thank you for taking the time to share your feedback with us, Savannah! We're delighted to hear that you had an excellent experience during your stay. We understand your concern about the parking fees, and we appreciate your feedback on this matter. We strive to provide the best value for our guests while maintaining the quality of our services and amenities. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Geni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The parking garage can be a bit confusing, but the hotel itself is phenomenal. The valet parking is expensive, but (for me) well worth the money for the ease of use and convenience. The lakeview king suite I stayed in has an incredible view, is very roomy, and the bed was quite comfortable. I found the hotel very quiet and the staff very pleasant and helpful. The coffee provided in the room is quite bad, so think about bringing your own K-cups. The shower is very nice, but could use one handgrip inside for safety. The hot tub is spacious and was actually warm enough (unusual for a hotel). The pool was full of children and looked questionable, so I stayed out of it. This hotel has the largest and best-equipped gym I've ever seen in a hotel; the treadmills face the lake, so are really fun to use. The in-hotel market is quite expensive, but very convenient for grab-and-go and a few hot items. There is no lobby coffee, which is unfortunate. Room service is not available. This is by far the best hotel in south King County, even with the listed caveats. Comfortable, quiet, and beautiful.
Séjour de 2 nuits en mars 2024
Réponse de Malissa le 15 avr. 2024
Thank you for your glowing feedback Geni! We're thrilled you enjoyed your stay and found our hotel phenomenal. You detailed feedback on our amenities and services if greatly appreciate. We've noted your suggestions regarding the parking, room amenities, and pool experience and will address them accordingly. We're delighted you loved the lakeview king suite and our helpful staff. We look forward to welcoming you back for another comfortable and enjoyable stay!

10/10 Excellent

Aileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 1 avr. 2024
Thank you for your feedback Aileen! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

yunxin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Np
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 31 mars 2024
Thank you for your feedback Yunxin! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

6/10 Satisfaisant

Sonia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Malissa le 15 avr. 2024
Thank you for taking the time to provide feedback for your stay, as it helps us to continuously improve our services.If there are any specific aspects of your stay that you would like to discuss further, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back again soon and provide you with an even more enjoyable stay.

2/10 Horrible

Yonatan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The staff was unbelievably rude and unhelpful. When we asked questions regarding the credit use at the market and the parking process the clerk was so rude and dismissive. When we started to speak up regarding our dissatisfaction the co clerk called the maintenance worker to tell us we “need to call it a day” and basically leave. That’s the fifth time I’m staying there and I’ve never experienced anything like that.
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 15 avr. 2024
Thank you for taking the time to provide your feedback. We're truly sorry for the unacceptable experience you had during your stay. Providing excellent service is our priority, and we regret that we fell short of this during your visit. We're addressing this issue to ensure it doesn't happen again. We value your feedback and would like the chance to make it right. Please contact our hotel so we can discuss your concerns. We sincerely hope to have the opportunity to restore your faith in us.

10/10 Excellent

Neil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 28 mars 2024
Thank you for your feedback Neil! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

2/10 Horrible

Gary, Bremerton

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
rude bad staff
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 15 avr. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. We strive to provide exceptional service and experiences for all our guests, and its disheartening to hear that we fell short during your stay. Your comment are valuable to us as they help us identify areas where we can improve. We will be addressing the issues with our team to ensure that similar situations do not occur in the future. We understand the frustration, and we would appreciate the opportunity to make it right. Please feel free to contact the hotel to further discuss your concerns and provide more information. We genuinely hope to restore your faith in our hotel and provide you with the experience you deserve. We apologize for any inconvenience you experience and thank you for bringing these matters to our attention.

10/10 Excellent

Navjit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Malissa le 26 mars 2024
Thank you for your feedback Navjit! We're glad to hear that you had an excellent stay with us. We hope to welcome you back soon!

10/10 Excellent

Boris

Séjour de 2 nuits en mars 2024
Réponse de Malissa le 11 avr. 2024
Thank you for your feedback Boris! We're glad to hear that you had an excellent stay with us. We hope to have the pleasure of welcoming you back!

10/10 Excellent

Hakim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was responsive and it was a clean site. Need more food options.
Séjour de 2 nuits en mars 2024
Réponse de Malissa le 19 mars 2024
Thank you for your feedback Hakim! We're delighted to hear that you had an excellent stay with us. We also appreciate your feedback regarding our food options. We're constantly looking for ways to enhance our services and better cater to our guests' needs. We hope to welcome you back soon for another enjoyable stay. Thank you again for choosing to stay with us at Hyatt Regency Lake Washington.

4/10 Médiocre

Eronim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Pillows? What pillows? they gave us the flattest pillows I'm shocked they are even considered ok to be pillows by the facility. Def was an uncomfortable night of sleeping. And parking is ridiculous. You already pay a load to stay there a night then have to pay by the hour for parking there.
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 12 mars 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced with the pillows and the inconvenience caused by our parking. We understand the importance of a good night's sleep, and we regret that our pillows did not meet your expectations. Your comments regarding the pillows have been noted, and we will review with our housekeeping team to ensure the quality of our bedding meetings the standards of our guests. Regarding parking, we apologize for any inconvenience. We understand the frustration this may have caused, and we will communicate your concerns to the parking management team. We genuinely value your feedback as it helps us identify areas for improvement. Please know that we are committed to addressing these issues and providing a more comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and deliver an exceptional experience.

10/10 Excellent

Jasmine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 12 mars 2024
Thank you for your feedback Jasmine! We're glad to hear that you had an excellent stay with us and enjoyed that beautiful property. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

jasmine a

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 12 mars 2024
Thank you for your feedback Jasmine! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Minewyelet

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Malissa le 12 mars 2024
Thank you for your feedback Minewyelet! We're glad to hear that you had an excellent stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 Bien

Jeremiah, Lyons

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Malissa le 12 mars 2024
Thank you for taking the time to rate your recent stay with us, Jeremiah. We appreciate your feedback and are pleased to see that you had a positive experience overall. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Malissa le 24 févr. 2024
Thank you for your feedback James! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Evan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Malissa le 20 févr. 2024
Thank you for your feedback Evan! We're glad to hear that you had an excellent stay. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

darlene, kent

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is beautiful. Clean and safe. Stayed in a room with water views. Comfortable bed.
Séjour de 1 nuit en février 2024
Réponse de Malissa le 7 févr. 2024
Thank you for your feedback Darlene! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Brenda

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyatt stay
Amazing upscale stay. Rooms are spacious; and beds very comfortable and modern decor.
Séjour de 1 nuit en janvier 2024
Réponse de Malissa le 7 févr. 2024
Thank you for your feedback Brenda! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Neil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent as usual
Séjour de 1 nuit en janvier 2024
Réponse de Malissa le 7 févr. 2024
Thank you for your feedback Neil! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is clean with lots of amenities. The staff were excellent.
Séjour de 2 nuits en janvier 2024
Réponse de Malissa le 26 janv. 2024
Thank you for your feedback Anthony! We're glad to hear that you enjoyed your stay with us. Happy to hear that our staff offered excellent service. We hope to have the pleasure of welcoming you back soon!

4/10 Médiocre

Karen

Séjour de 2 nuits en janvier 2024
Réponse de Malissa le 13 févr. 2024
Thank you for sharing your feedback Karen. We apologize for falling short of your expectations during your stay. We value all feedback and your satisfaction is important to us, and we would appreciate any additional feedback you can provide to help up improve. We hope to have the opportunity to welcome you back and provide you with a better experience.

6/10 Satisfaisant

Laurie

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en janvier 2024
Réponse de Malissa le 21 janv. 2024
Thank you for your feedback Laurie! We value your insights as they help us improve. We noticed that there might be areas where we could enhance your experience. Your input is valuable, and we would love to learn more about any specific aspects you feel could be improved. If you have a moment, could you please provide additional details. We are committed to delivering the best possible service, and your feedback will guide us in making necessary adjustments. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

10/10 Excellent

Neil

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place to stay. I stay there regularly and its always comfortable & friendly.
Séjour de 1 nuit en janvier 2024
Réponse de Malissa le 17 janv. 2024
Thank you for your feedback Neil! We're glad to hear that you had an excellent stay. We hope to welcome you back soon!

2/10 Horrible

Tamiru

Séjour de 1 nuit en janvier 2024
Réponse de Malissa le 17 janv. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We value your input and would appreciate additional details to better understand and address the issues you encountered. You may reach out to us by calling the hotel or emailing us. Our team is committed to providing excellent service, and we will thoroughly investigate the matter. If you could share more information about your stay, it would be greatly appreciated. We take all feedback seriously and will take the necessary steps to improve. We're glad you chose to stay at Hyatt Regency Lake Washington, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us directly so that we can address any specific concerns you may have.

10/10 Excellent

Ashley

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Malissa le 14 janv. 2024
Thank you for your feedback Ashley! We're glad to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Horrible

Beverly, Juneau

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Boeing facility is right next door and they worked heavy equipment all night long. Parking was $45 per night extra. Will not stay there again
Séjour de 2 nuits en janvier 2024
Réponse de Malissa le 17 janv. 2024
Thank you for taking the time to share you feedback regarding your recent stay with us. We appreciate your input and we apologize for the inconvenience you experienced during your stay. We understand that the noise from the Boeing facility was disruptive to your stay. We sincerely apologize for the disturbance. Your comfort is our top priority, and we regret that we fell short in providing a peaceful environment. Regarding the parking fees, we understand the importance of pricing and we apologize for any inconvenience caused by the 45 per night parking charge. Please know that we take your feedback seriously, and we are committed to addressing these issues to improve the overall guest experience. We appreciate your valuable feedback, as it helps us identify areas for improvement. We would like the opportunity to provide your better service if you would be willing to stay with us next time by contacting the hotel directly and to best ensure a more enjoyable stay for you.

10/10 Excellent

Alan, Canton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Courteous staff and great room service
Séjour de 1 nuit en décembre 2023
Réponse de Malissa le 9 janv. 2024
Thank you for your feedback Alan! We are delighted to hear that our staff was courteous and that you enjoyed room service during your stay. Providing exceptional customer service is our top priority, and it's great to know that we exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back soon.

10/10 Excellent

Cecil

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Malissa le 5 janv. 2024
Thank you for your feedback Cecil! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room service could have been more better with food amenities, but otherwise good
Séjour de 3 nuits en décembre 2023
Réponse de Malissa le 5 janv. 2024
Thank you for your feedback David! We're delighted to hear that you enjoyed your overall experience. We appreciate your valuable input regarding the room service and food amenities, and we apologize for an inconvenience. Your feedback is crucial in helping us improve our services, and we will certainly look into ways to enhance our room service and food amenities for a better future experience. We hope to have the pleasure of welcoming you back soon, and thank you again for choosing Hyatt Regency Lake Washington!

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Malissa le 5 janv. 2024
Thank you for your feedback Sarah! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en décembre 2023
Réponse de Malissa le 5 janv. 2024
Thank you for your feedback Albert! We're glad to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back!