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Avis sur Grand Hyatt Seattle

4.5 out of 5
Grand Hyatt Seattle
721 Pine St, Seattle, WA

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 963 avis sur 1194." "
Note des voyageurs de 8 (Bien), d’après 155 avis sur 1194." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 1194." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 1194." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1194." "

9,8/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Stephane

Séjour de 1 nuit en juillet 2023
Réponse de Jamie le 9 août 2023
Dear Stephane,Thank you for your wonderful 5-star rating. We're delighted you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest in the future.Warm regards,

10/10 Excellent

Sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hôtel
Séjour de 3 nuits en juin 2023
Réponse de Toya le 15 juin 2023
Hello Sylvie,Thank you for your review. We're glad that you were pleased with our hotel. We hope that you'll stay with us again in the future!-Toya

4/10 Médiocre

Annie

Voyage en famille
Les points forts : Propreté
L’emplacement est parfait, au cœur du centre ville.
Séjour de 3 nuits en janvier 2022
Réponse de Esther le 10 févr. 2022
Thank you so much for taking the time to provide feedback regarding your stay! We are pleased you enjoyed the location of our hotel. We look forward to welcoming you back in the near future!

10/10 Excellent

Zack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a wonderful hotel, my wife and I were able to enjoy the surroundings. Shopping, restaurants and Pikes Market were all walking distance.
Séjour de 2 nuits en mai 2024
Réponse de JeanB le 27 mai 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Heather

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful property. Easy valet parking, easy access to other forms of transportation just outside the doors, cleanly property. Hard to find areas that feel safe while walking around at night in Seattle anymore but this place was a nice area with limited suspicious activity. Plenty of dining options within steps.
Séjour de 1 nuit en mai 2024
Réponse de JeanB le 27 mai 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Alfred Dominic

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Hotel clean and area is close to everything
Séjour de 1 nuit en mai 2024
Réponse de JeanB le 24 mai 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely check-in and great accommodations!
Séjour de 2 nuits en mai 2024
Réponse de Tania le 22 mai 2024
Hi Mark,Thank you for the 5-star rating and feedback. We are happy to hear that you had a lovely check-in experience and great accommodations during your stay. We look forward to having you as a guest with us again,Warm regards,Tania

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Shelly le 18 mai 2024
Hello Kathleen! Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon.Warm regards, Shelly

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel experience ever. This place has it all, and its convenniently located to everything you'd want to do in the downtown area.
Séjour de 3 nuits en mai 2024
Réponse de Vicki le 14 mai 2024
Thank you, Brian! We're delighted you stayed with us.

10/10 Excellent

Shani

Voyage en couple
Les points forts : Équipements
Location was clean staff were friendly. Enjoyed the Sauna and Steam Room. Walking distance to Pikes Market.
Séjour de 1 nuit en mai 2024
Réponse de JeanB le 14 mai 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Luca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Dacia le 14 mai 2024
Hi Luca,Thank you so much for choosing us for your stay. We greatly appreciate your 5-star review and are happy to learn that you enjoyed your stay. Please visit us again soon at Grand Hyatt Seattle.Warm regards,

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de JeanB le 13 mai 2024
Thank you for your feedback we are so glad you enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Bency, TROY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de JeanB le 12 mai 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to see you again soon

8/10 Bien

HIROAKI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Laura le 6 mai 2024
Dear HIROAKI,Thank you for taking the time to provide your rating. We truly hope your stay with us was enjoyable and we hope to have the opportunity to welcome you back soon. Best regards,

8/10 Bien

Mojdeh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon checking in, the customer service we received could definitely benefit from some refresher course as to be more courteous and accommodating. The check out was more pleasant and guest friendly. The quality of the toilet paper was definitely standing out, and I don’t mean that in a positive way!!
Séjour de 2 nuits en mai 2024
Réponse de Tieysha le 5 mai 2024
Hello Mojdeh,Thank you so much for your rating as well as your feedback. We are so sorry to hear that our customer service didn't meet your expectations and that our tissue wasn't the best. We are pleased to know that our staff during check out was more pleasant and friendly. We hope we will have the pleasure of welcoming you back to Grand Hyatt Seattle in the future.Best Wishes,

8/10 Bien

Miesha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Janet le 4 mai 2024
Dear Miesha,Thank you for taking time to rate our Grand Hyatt Seattle. We are pleased that overall, you had a good experience. We hope to have the opportunity to serve you again and provide you with nothing short of a 5/5 experience. Warm regards,

10/10 Excellent

Roxana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de JeanB le 4 mai 2024
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Susan, Enumclaw

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent restaurant. Very close to theatre
Séjour de 1 nuit en avril 2024
Réponse de John le 1 mai 2024
Hello Susan,I am happy to see you left this review of our Grand Hyatt Seattle. Thank you for mentioning our restaurant and location. I hope you can stay with us again.Best Regards,John

10/10 Excellent

PATRICK

Voyage en famille
Les points forts : Équipements
Ebony was awesome with us. Very courteous, kind and very attentive to our needs. Absolute professional! Super impressed with her!!
Séjour de 1 nuit en avril 2024
Réponse de Dacia le 1 mai 2024
Hi Patrick,Thank you so much for your stay feedback. We are so glad Ebony was able to take care of your needs. Your 5-star review is greatly appreciated. We look forward to hosting you again at Grand Hyatt Seattle.Kind regards,

10/10 Excellent

Won Keun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOcation Location and LOCATION! All the famous spot is in walkable distances. For Space needle and MOPOP, Olympic sculpture park, Chihuly glass museum, NO Problem!!! Just walk down the Pine street 4 min, you can find awesome convenient Monorail station! IT was 4 star hotel with 5 star location, 5 star convenience!
Séjour de 2 nuits en avril 2024
Réponse de JeanB le 24 avr. 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay and that you got to enjoy all that Seattle has to offer. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Martin

Les points forts : Infrastructures et conditions de l’hébergement
Great staff and rooms. This will be our Seattle go to from now on.
Séjour de 2 nuits en avril 2024
Réponse de Gale le 22 avr. 2024
Good evening, Martin,Thank you for such a glowing review! We look forward to seeing you again soon. If you need any assistance, please contact us.Warn Regards,

10/10 Excellent

Ana

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It’s been my second time staying here. Everyone is super nice! It was a great experience to stay here. Definitely recommended! It is a safe hotel to stay in.
Séjour de 2 nuits en avril 2024
Réponse de Gale le 22 avr. 2024
Good evening, Ana,Thank you for such kind words. I will pass along your comments to our staff. They take pride in their work. We look forward to seeing you again in the near future. If you need any assistance with your future reservation, please contact us. Warm Regards,

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room with water views. Excellent location, very walkable. Great fitness center and friendly staff. 5 stars.
Séjour de 2 nuits en avril 2023
Réponse de Gale le 22 avr. 2024
Good evening, Julia,Thank you for such a glowing review! I will pass along your comments to our staff. The take pride in making our guests comfortable during their stay. We look forward to seeing you in the near future. If you need any assistance with a future reservation please contact us.Warm Regards,.

10/10 Excellent

Emran

Séjour de 2 nuits en avril 2024
Réponse de Tania le 11 mai 2024
Hello Emran,Thank you for the 5-star rating. We thank you for choosing Grand Hyatt Seattle. We hope to welcome you back again in the future.Warm regards,Tania

10/10 Excellent

Alicja

Séjour de 1 nuit en avril 2024
Réponse de JeanB le 10 mai 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay with us, and we look forward to seeing you again

10/10 Excellent

Jimmy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location everything is walking distance. Will stay again
Séjour de 2 nuits en avril 2024
Réponse de Betsy le 19 avr. 2024
Dear Jimmy,Thank you for your 5/5 rating and review. We are so glad you had a great visit at our hotel and felt our hotel was a great location. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon.Warm regards,

10/10 Excellent

Hermogenes Reducto Limosnero,

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property and rooms were clean. Staff were friendly. A lot of dining options. Will refer it to friends and family members. Definitely will be back!
Séjour de 3 nuits en avril 2024
Réponse de Gale le 15 avr. 2024
Good evening Hermogenes,Thank you for such a glowing review! We look forward to seeing you again soon. Please contact us if you need any assistance with making a future reservation. Warm Regards,

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice
Séjour de 1 nuit en avril 2024
Réponse de JeanB le 8 avr. 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Jah-Téa

Séjour de 1 nuit en avril 2024
Réponse de JeanB le 28 avr. 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to see you again soon

10/10 Excellent

carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole area was lots of fun! Great dining and shopping. Lots of places to walk to.
Séjour de 3 nuits en avril 2024
Réponse de Angela S. le 8 avr. 2024
Hello Carol,Thank you for sharing your feedback; it is valuable to us. It's great to know you had a good time with us and enjoyed great dining, shopping, and pleasant walks to nearby attractions. Your kind words mean a lot to us, and we genuinely appreciate your patronage. We can't wait to welcome you back.Best regards,Angela

10/10 Excellent

Karen

Séjour de 1 nuit en avril 2024
Réponse de Tania le 27 avr. 2024
Hello Karen,Thank you for the 5-star rating. We are happy that you loved your stay and thank you for choosing Grand Hyatt Seattle.Best wishes,Tania

10/10 Excellent

Dean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Jamie le 7 avr. 2024
Dear Dean,Thank you for your wonderful 5/5 rating for our Grand Hyatt Seattle! It was such a delight to see that you enjoyed your stay with us. We hope to welcome you back as our guest on your future visits to Seattle!Warm regards,Jamie

10/10 Excellent

Mary, Cincinnati

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Location and amenities are top notch. The staff offers white glove service. Convenience stores and shops in the building and across the street from several venues. Best view ever from the Emerald Room on the 27th floor. Pay for the lounge it’s wonderful. Sauna, hot tub and steam were luxurious and quiet. Rooms are well appointed and spacious. I will stay here again if I return to Seattle.
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 4 avr. 2024
Hello, Mary! Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. We are delighted to learn that you enjoyed the convenience stores and shops in the building. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards, Shelly

8/10 Bien

Rajvinder

Séjour de 3 nuits en mars 2024
Réponse de JeanB le 24 avr. 2024
Thank you for your feedback! Thank you for stayng with us and we hope to see you again

8/10 Bien

Fu

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Veronica le 4 avr. 2024
Hello Fu!Thank you for the great star rating! We are happy to hear that you enjoyed your stay with us at Grand Hyatt Seattle and we thank you for being our guest! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance.

10/10 Excellent

Kristopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The employee were very fry
Séjour de 3 nuits en mars 2024
Réponse de Candace le 31 mars 2024
Dear Kristopher,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Seattle.Warm regards,Candace

10/10 Excellent

Jonathan P

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location.
Séjour de 1 nuit en mars 2024
Réponse de Candace le 1 avr. 2024
Dear Jonathan P,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Seattle!Warm regards, Candace

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was immaculately clean and the views were excellent
Séjour de 1 nuit en mars 2024
Réponse de Rebecca le 29 mars 2024
Hello Ryan,Thank you for your feedback and recent stay at Grand Hyatt Seattle. It was our pleasure to welcome you. We are happy you enjoyed your beautiful room and amazing views it provided. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

Leticia

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Same property the event was held at.
Séjour de 1 nuit en février 2024

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lindsey le 29 mars 2024
Dear Denise,Thank you for your five-star review! We appreciate the feedback! We would love to welcome you back soon!! Warm Wishes,

10/10 Excellent

Allison

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We loved our room and the hotel! Overall, the staff were fantastic except... there was a mix up with our valet ticket, basically they lost our car even though I knew from it's locator where it was (in their garage), and they kept insisting that the Rivian they pulled out was mine (Cadillac). Thankfully we weren't in a hurry, but we waited for 40 minutes.
Séjour de 1 nuit en mars 2024
Réponse de Ana le 26 mars 2024
Dear Allison,Thank you for providing feedback. We're happy to hear you enjoyed your room and the service provided by our staff. We apologize for the issues you had with the valet. If you would like to discuss this further, please contact us through our Social or Chat platforms. We hope to see you again the next time you visit Seattle.

10/10 Excellent

Vivian, McMinnville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Krista le 27 mars 2024
Hello Vivian,Thank you for the wonderful 5-star review. We are happy to hear that you enjoyed your time with us, and we hope to have you back again in the future!Kind Regards, Krista

10/10 Excellent

Laura, Hermiston

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms, comfortable bed, excellent service! Our room refrigerator was a bit noisy, but very nice other than that.
Séjour de 2 nuits en mars 2024
Réponse de Candace le 24 mars 2024
Dear Laura,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are overjoyed to hear your positive feedback of your guestroom, bed, and customer service. We are sorry to hear about the noisy refrigerator. We look forward to welcoming you again in the future at Grand Hyatt Seattle.Warm regards,Candace

8/10 Bien

Andrea

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de John le 26 mars 2024
Hello Andrea,Thank you for adding this review of our Grand Hyatt Seattle. I am happy your enjoyed our hotel. I hope you can visit us again. Best Regards,John

8/10 Bien

Kelle

Les points forts : Propreté et personnel et service
The last minute destination taxes was extremely inappropriate. This was not explained at the time of my reservation and was $75 per day! Very disrespectful of clients!!!!
Séjour de 3 nuits en mars 2024
Réponse de Tieysha le 24 mars 2024
Hello Kelle,Thank you for taking the time out of your day to leave us your review as well as your rating. We are so sorry to hear that our destination fees did not meet your expectations and was not explained to you during the reservation booking process. We apologize for any inconvenience this may have caused. We hope we will have the pleasure of welcoming you back to Grand Hyatt Seattle in the future.Best Wishes,

10/10 Excellent

justin

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N
Séjour de 1 nuit en mars 2024
Réponse de Rebecca le 22 mars 2024
Hello Justin,Thank you for your 5-stars and your recent stay at Grand Hyatt Seattle. We are happy you enjoyed your stay. Hope to welcome you back again.Warm regards,Rebecca

2/10 Horrible

Miranda, bothell

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The manager was super unprofessional and rude as hell to me when I asked what’s going on with the claim for my very expensive custom Acura rim cuz their valet guy curbed and bent my rim and he snapped at me that they ungraded me for that already. Umm well that’s great and all but it don’t replace my $900 rim and he was just super rude and I will never stay here not to mention it’s ran down and the bed sucked bad and so was the tub dirty.
Séjour de 2 nuits en mars 2024
Réponse de JeanB le 17 mars 2024
Hello Miranda. We have tried to reach out to you via the Expedia portal to get some more info about the car and to provide you with the information for the manager's of the valet service to contact them about your rim. If you would like to respond to us there we are happy to help you.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté
X
Séjour de 2 nuits en février 2024
Réponse de John le 14 mars 2024
Hello David,Thank you for giving us a 5-star rating. I am happy you enjoyed our Grand Hyatt Seattle. I hope you can visit us again.Best Regards,John

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Veronica le 14 mars 2024
Hello Christopher! Thank you for the amazing 5-star rating! We are happy that you enjoyed your stay with us at Grand Hyatt Seattle and thank you for being our guest! We hope to have the opportunity to welcome you back in the future, so don't hesitate to contact us if we can be of any assistance. Until next time!

4/10 Médiocre

Vidya sagar

Les points faibles : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Tania le 10 mars 2024
Hello Vidya sagar,Thank you for sharing your rating. We would like for you to contact us on our social media site so that we can discuss your stay further. We hope to hear from you soon.Best regards,Tania