Avis sur Extended Stay America Premier Suites Seattle Bellevue Downtown
Extended Stay America Premier Suites Seattle Bellevue Downtown
11400 Main St, Bellevue, WA
Avis
7,2
Bien
8,2/10
Propreté
7,6/10
Personnel et service
7,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
10/10 Excellent
Juliana
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juliana
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 22 mai 2024
Dear Juliana, Thank you for your positive feedback about your stay at Extended Stay America. We are glad you found our location convenient, the rooms clean and spacious, and the breakfast offerings satisfactory. We appreciate your understanding regarding noise levels and appliance operation. It was a pleasure hosting you, and we hope to welcome you back soon.Sincerely,Hotel Management
6/10 Satisfaisant
Nancy
Voyage en famille
17 mai 2024
Les points forts : Propreté
Nancy
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Dear Nancy, Thank you for your stay with us and for providing your feedback. It is a pleasure to hear that you liked our hotel's cleanliness and nicely appointed guest rooms. However, we apologize if our amenities did not stand up to your expectations. Our hotel is developed for guests who have plans to stay a week or more at once so that we can provide them with a home-away-from-home-like experience. Therefore, we totally understand if you found our amenities a bit more contrasting than traditional hotels. Regardless of the length of stay, our goal is to provide an experience of a clean, comfortable, and well-maintained hotel with friendly staff, all at a great value. We appreciate you staying with us.Sincerely,Hotel Management
10/10 Excellent
Samuel
9 mai 2024
Les points forts : Propreté
Samuel
Séjour de 1 nuit en mai 2024
10/10 Excellent
Samuel
8 mai 2024
Samuel
Séjour de 1 nuit en mai 2024
8/10 Bien
Chase
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chase
Séjour de 12 nuits en avril 2024
8/10 Bien
Chayton
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chayton
Séjour de 1 nuit en mai 2024
2/10 Horrible
Oliver
Voyage en famille, Voyage d’affaires
2 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oliver
Séjour de 4 nuits en avril 2024
Réponse de Bellevue Team le 3 mai 2024
We apologize that you were asked to checkout, but we have zero tolerance for smoking inside the Hotel.Unfortunately, you and your guests smoked heavily in your guest room, which resulted in a penalty and had your stay shortened.
10/10 Excellent
DeAundre
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DeAundre
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 2 mai 2024
Dear DeAundre, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
6/10 Satisfaisant
Meeyon, Lakewood
28 avr. 2024
Meeyon
Séjour de 6 nuits en avril 2024
8/10 Bien
Michael
Voyage en famille, Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
10/10 Excellent
Yanely
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yanely
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Yanely, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we look forward to seeing you again.Sincerely,Hotel Management
10/10 Excellent
Ashley
Voyage en famille, Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Ashley
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 27 avr. 2024
Dear Ashley, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is so nice to know you found your suite clean and that you and your team were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
6/10 Satisfaisant
Zinnia
23 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Zinnia
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Dear Zinnia, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed most aspects of your stay, including our friendly staff and cleanliness. We apologize for the disappointment with the breakfast options and the early housekeeping visit. Your comments are valuable to us as we continually strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for another stay. Sincerely,Hotel Management
6/10 Satisfaisant
bettina
21 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
bettina
Séjour de 4 nuits en avril 2024
10/10 Excellent
Patricia
Voyage d’affaires
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 5 nuits en avril 2024
10/10 Excellent
Alejandro
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alejandro
Séjour de 19 nuits en mars 2024
10/10 Excellent
Aws, tigard
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aws
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Aws, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay at Extended Stay America. Providing a clean, safe environment with ample free parking is a priority for us. We're thrilled that our spacious rooms equipped with kitchen essentials and large TVs met your needs perfectly. Your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back soon!Sincerely,Hotel Management
4/10 Médiocre
Min
7 avr. 2024
Min
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Huanan
6 avr. 2024
Les points forts : Équipements
Huanan
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Huanan, Thank you for choosing to stay with us and for your feedback. We're glad you found our pricing competitive. We apologize for any disappointment with our breakfast offerings. We're continuously looking to improve, and your comments will be shared with our team for review. We appreciate your business and hope to welcome you back for an even better experience.Sincerely,Hotel Management
2/10 Horrible
Grayson
6 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Grayson
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Grayson, Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced. We take guest safety and security seriously, and our policies may sometimes require additional verification. We'll review our procedures to ensure smoother transactions in the future. Please accept our apologies for any frustration caused. We hope for another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
10/10 Excellent
Maria
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mars 2024
10/10 Excellent
Amy
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en avril 2024
8/10 Bien
Xue
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xue
Séjour de 1 nuit en mars 2024
2/10 Horrible
Sekhara Reddy
Voyage en groupe, Voyage d’affaires
1 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sekhara Reddy
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Dear Sekhara, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management
2/10 Horrible
Alyssa
31 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Alyssa
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 31 mars 2024
Dear Alyssa, We deeply regret the disappointing experience you encountered during your recent stay with us. Your feedback regarding the behavior of our staff is deeply concerning and not reflective of the standards we uphold. We are committed to addressing these issues internally to ensure that such incidents are not repeated in the future. We are glad that despite these challenges, one of our younger staff members provided you with the kindness and assistance you deserve. We appreciate your recognition of their efforts. We understand your decision not to return, but we sincerely hope you will reconsider coming back for the exceptional service and experience you rightfully expect and deserve. Sincerely,Hotel Management
2/10 Horrible
Kangeui
Voyage en famille
28 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kangeui
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 3 avr. 2024
Dear Kangeui, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the payment accuracy, staff attitude, and location is concerning, and we regret any inconvenience caused. Providing exceptional service is our priority, and we will address your concerns with our team to ensure improvements are made. We take your comments seriously and appreciate you bringing them to our attention. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for your understanding.Sincerely,Hotel management
10/10 Excellent
Jesusa Oliver
Voyage en famille
28 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jesusa Oliver
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 29 mars 2024
Dear Jesusa, Thank you for selecting Extended Stay America for your accommodations during your recent visit to the city. We are pleased to learn that your stay was enjoyable and that you found our establishment to offer exceptional value for the area. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management
6/10 Satisfaisant
Jing
24 mars 2024
Jing
Séjour de 1 nuit en mars 2024
10/10 Excellent
Angelica
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelica
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Anabel
18 mars 2024
Anabel
Séjour de 4 nuits en mars 2024
4/10 Médiocre
Paul
18 mars 2024
Les points faibles : Propreté
Paul
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear Paul, We sincerely apologize for your disappointing experience during your check-in and initial room assignment. It is disheartening to hear about the cleanliness issues and inconvenience with ants in the bathroom and main room. Please know that this does not reflect our usual standards. We are glad our team responded promptly and provided you with a new room, albeit after a challenging start. Your feedback is invaluable, and we will address these issues to ensure they do not recur. We understand your hesitation, but we hope you will consider giving us another chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management
10/10 Excellent
Aidan
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aidan
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Aidan, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our convenient location made for a memorable experience. Thank you especially for recognizing our devoted staff, who genuinely love to deliver exceptional hospitality to every guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
10/10 Excellent
Alan
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alan
Séjour de 4 nuits en janvier 2024
4/10 Médiocre
dennis
10 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
dennis
Séjour de 2 nuits en février 2024
4/10 Médiocre
Diane
Voyage en famille avec de jeunes enfants
10 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Diane
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Diane, Thank you for choosing us and appreciating our clean room. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
6/10 Satisfaisant
Sidney
10 mars 2024
Sidney
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Sidney, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the various issues you encountered, and we will discuss them on a priority basis so that this can be handled carefully. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our ventilated room and the price, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
4/10 Médiocre
Eugenia
Voyage en couple
9 mars 2024
Les points faibles : Personnel et service et équipements
Eugenia
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 10 mars 2024
Dear Eugenia, Thank you for sharing your experience with other fellow travelers. What you encountered does not align with the hospitality, comfort, and services we aim to provide our guests, and we regret any inconvenience. Please know that your observations are valuable, and we will ensure a seamless visit for our future guests. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit.Sincerely,Hotel Management
10/10 Excellent
Jennifer
Voyage en famille
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 9 mars 2024
Dear Jennifer, Thank you for choosing Extended Stay America for your recent stay. Your appreciation for the cleanliness of our accommodations is genuinely gratifying. Maintaining a clean and comfortable environment is our top priority. We look forward to providing you with more exceptional stays in the future!Sincerely,Hotel Management
10/10 Excellent
Fredrick
Voyage d’affaires
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fredrick
Séjour de 3 nuits en mars 2024
2/10 Horrible
Raven
4 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Raven
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 6 mars 2024
Dear Raven, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
8/10 Bien
Sabrina, Lacey
Voyage d’affaires, Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sabrina
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 25 févr. 2024
Dear Sabrina, Thank you for your feedback regarding your recent stay at Extended Stay America. We're glad to hear you enjoyed the spacious room, bathroom, and overall stay. Your safety is our priority, and we apologize for any inconvenience caused by the incident with the office chairs. We will address this concern to ensure a safer experience for our guests. Thank you for your understanding, and we look forward to welcoming you back for another comfortable stay.Sincerely,Hotel Management
6/10 Satisfaisant
Sylvia
Voyage en famille avec de jeunes enfants
21 févr. 2024
Les points faibles : Personnel et service
Sylvia
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear Sylvia, Thank you for taking the time to review our property. We pride ourselves on delivering a pleasant hotel experience; therefore, we apologize for the noise issues you experienced. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management
4/10 Médiocre
Voyageur vérifié
21 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 21 févr. 2024
Dear Guest, Thank you for taking the time to review your visit. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
10/10 Excellent
Wing Sum Kelly
Voyage en groupe
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wing Sum Kelly
Séjour de 1 nuit en février 2024
8/10 Bien
Claudia
20 févr. 2024
Les points forts : Propreté
Claudia
Séjour de 1 nuit en février 2024
4/10 Médiocre
Michelle
Voyage en groupe
19 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Michelle
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Michelle, We appreciate you choosing our hotel for your visit. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management
10/10 Excellent
Phil
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phil
Séjour de 1 nuit en février 2024
10/10 Excellent
TIMOTHY
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
😁😉👍
TIMOTHY
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 18 févr. 2024
Dear TIMOTHY, Thank you for taking the time to share your positive experience at Extended Stay America. It is lovely to know that you found the property to be clean and inviting. Our team strives to provide a welcoming environment, and we look forward to hosting you again for another wonderful stay.Sincerely,Hotel Management
2/10 Horrible
Tim, Yarrow Point
16 févr. 2024
Tim
Séjour de 2 nuits en février 2024