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Avis sur Embassy Suites by Hilton Seattle Tacoma International Airport

3.5 out of 5
Embassy Suites by Hilton Seattle Tacoma International Airport
15920 W Valley Hwy, Tukwila, WA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 547 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 199 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 62 avis sur 1005." "

8,6/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Nathalie, PUNAAUIA

Séjour de 3 nuits en novembre 2022

10/10 Excellent

Maxwell, helena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location would like to see hot items on happy hour menu
Séjour de 1 nuit en mai 2024

10/10 Excellent

ravindra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing looks good. Room , food , location Bathroom tiles are slippery
Séjour de 1 nuit en mai 2024

10/10 Excellent

jaykar, Spartanburg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good facility At prices we paid.
Séjour de 3 nuits en mai 2024
Réponse de Ann le 23 mai 2024
Thank you for the great rating! We hope to see you again in the near future.

8/10 Bien

karma

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hard to know where to enter. Han to turn around twice.
Séjour de 1 nuit en mai 2024
Réponse de Ann le 23 mai 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 Excellent

zihan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
reserved a day before, but could not get scheduled for the airport shuttle every 30 min.
Séjour de 1 nuit en mai 2024
Réponse de Ann le 23 mai 2024
Thank you for the great rating! We hope to see you again in the near future!

10/10 Excellent

cathy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The breakfast was great and so were the complimentary drinks and snacks. The transportation driver was very helpful.
Séjour de 1 nuit en mai 2024
Réponse de Ann le 20 mai 2024
Thank you for the great rating! We hope to see you aging in the near future.

10/10 Excellent

HENRY, HONOLULU

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is friendly and helpful. Seems very knowledgeable about anything . Staff at omelette station is very friendly and works hard. Hotel should let guest scoop their own hot breakfast choices instead of making everyone wait in the omelette station first before getting to the hot items section : which has pancakes, sausage, bacon and scrambled eggs. Hotel room was very clean and parking was plentiful with a large back lot for additional parking
Séjour de 2 nuits en mai 2024
Réponse de Ann le 20 mai 2024
Thank you for the great rating. We hope to see you again in the near future.

10/10 Excellent

Craig

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great!
Séjour de 2 nuits en février 2024
Réponse de Ann le 20 mai 2024
Thank you for the great rating! We hope to see you again in the near future.

8/10 Bien

Steven

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service and great experience
Séjour de 1 nuit en mai 2024
Réponse de Ann le 16 mai 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 Excellent

Mahad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dining is not good for the breakfast!
Séjour de 4 nuits en mai 2024
Réponse de Ann le 16 mai 2024
Thank you for the great rating! We hope to see you again in the near future.

8/10 Bien

Fawn

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Let customer know the know how during check in.
Séjour de 2 nuits en mai 2024
Réponse de Lindsay M. le 14 mai 2024
Thank you for the rating. We hope to welcome you back in the future.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Lindsay M. le 14 mai 2024
Thank you for your rating of 5! We are glad you enjoyed your stay with us. We hope to welcome you back very soon.

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very attentive.
Séjour de 3 nuits en mai 2024
Réponse de Lindsay M. le 14 mai 2024
Thank you for sharing your stay experience with us. We hope you consider staying with us in the future.

2/10 Horrible

Zarin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Lindsay M. le 14 mai 2024
Thank you for rating! I apologize for not providing the stay experience you expected. We hope you will consider giving us a second chance in the future.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was fine.
Séjour de 2 nuits en mai 2024
Réponse de The Embassy Suites Management Team le 9 mai 2024
Thank you for rating your experience with us. We look forward to hosting you again in the future.

8/10 Bien

Evelina, Des Moines

Les points forts : Propreté et personnel et service
Should provide the simple bathroom needs.
Séjour de 1 nuit en mai 2024
Réponse de The Embassy Suites Management Team le 9 mai 2024
Thank you for rating your experience with us. We look forward to hosting you again in the future.

8/10 Bien

Jennifer

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de The Embassy Suites Management Team le 9 mai 2024
Thank you for rating your experience with us. We look forward to hosting you again in the future.

6/10 Satisfaisant

JoAnne

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The hotel seemed very busy with various sports groups and events occurring. The cleanliness of the hotel seemed to be lacking. They use a heavy deodorant to mask smells.
Séjour de 1 nuit en mai 2024
Réponse de Lindsay M. le 6 mai 2024
Thank you for providing feedback on your stay experience with us. Your comments will be shared with our housekeeping team so that we can avoid similar complaints in the future.

6/10 Satisfaisant

James

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel outdated and not clean, especially the pool area.
Séjour de 2 nuits en mai 2024
Réponse de Lindsay M. le 6 mai 2024
Thank you for providing feedback on your stay experience. Your comments will be shared with our housekeeping team to avoid similar issues in the future.

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice wekend
Séjour de 2 nuits en avril 2024
Réponse de The Embassy Suites Management Team le 5 mai 2024
Thank you for sharing about your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Adriana Marie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great! Hotel staff, food, room all of was amazing
Séjour de 3 nuits en avril 2024
Réponse de Ann le 29 avr. 2024
Thank you for the great rating! We hope to see you again soon.

10/10 Excellent

Jaimie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay! Clean..
Séjour de 1 nuit en avril 2024
Réponse de Ann le 28 avr. 2024
Thank you for the great rating! Hope to see you again soon.

10/10 Excellent

Lourdes

Séjour de 3 nuits en avril 2024
Réponse de Ann le 28 avr. 2024
Thank you for the great rating! We hope to see you again soon.

2/10 Horrible

Madyson

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mostly locals staying there for parties and such. Both rooms next to us were having loud parties, and teenagers running around yelling. Several people ended up getting arrested during our stay and we were told that it’s pretty normal for that location. We couldn’t use the tiny pool because they were at capacity our entire stay except when the pool was completely closed. The staff was great but the location overall is terrible. Do not recommend this hotel at all.
Séjour de 1 nuit en mars 2024
Réponse de The Embassy Suites Management Team le 30 avr. 2024
Thank you for sharing your experience at our hotel. We apologize for the unusual busy activity the hotel experienced while you were with us as well as the pool and hot tub closure. We will take your comments and provide them to the appropriate sources as we continually strive to improve our guest experience.

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice place, nice service, nice people
Séjour de 2 nuits en mars 2024
Réponse de Ann le 25 avr. 2024
Thank you for the great rating! We hope to see you agin in the near future.

2/10 Horrible

Galileo

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was rude and rooms were not clean
Séjour de 1 nuit en mars 2024
Réponse de Embassy Suites Management le 29 avr. 2024
Thank you for sharing about your experience. We sincerely apologize for regarding your staff interactions as well as the cleanliness of the suite. We will take your comments provided and deliver them to the appropriate sources as we strive to improve our guest experience.

10/10 Excellent

Alice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is absolutely stunning and exudes a sense of luxury. The breakfast they serve is a true delight, with made-to-order omelets that are simply mouth-watering.
Séjour de 3 nuits en décembre 2023
Réponse de Ann le 22 avr. 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 Excellent

Maria Lourdes Razon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay
Séjour de 2 nuits en mars 2024
Réponse de Ann le 15 avr. 2024
Thank you for the great rating! We hope to see you again in the near future.

8/10 Bien

Yeimi

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I Love that they have the Starbucks unside and good breakfast. t
Séjour de 1 nuit en avril 2024
Réponse de Ann le 18 avr. 2024
Thank you for the great rating! We hope to see you again soon.

8/10 Bien

Heidi

Voyage en famille
Les points forts : Personnel et service
The property was clean but lacked amenities that were out of service. For example, the pool, hot tub and exercise facilities were all unavailable due to construction work. Parking was an extra $22 on the property. The charge for parking in the embassy suite lit seems excessive to us.
Séjour de 1 nuit en avril 2024
Réponse de Embassy Suites Management Team le 14 avr. 2024
Thank you for sharing about your experience at our hotel. We appreciate that you enjoyed the property and sincerely apologize you were not able to utilize some hotel amenities such as the pool, hot tub, and fitness center. We look forward to seeing you again in the future so we can make it right.

6/10 Satisfaisant

Zina

Voyage en famille
The hotel furniture appears outdated, the pillows are substandard, and the sofa bed is uncomfortable. High levels of activity and noise characterize the environment. The buffet area was congested, and the seating space was not maintained to a satisfactory standard of cleanliness. The reception staff exhibited a lack of formal attire and professionalism, along with a deficit in hospitality.
Séjour de 1 nuit en mars 2024
Réponse de The Embassy Suites Management Team le 13 avr. 2024
Thank you for sharing about your experience at our hotel. We will take the information provided and deliver your comments to the appropriate sources as we continually strive to improve our guest experience. Thank you again for your feedback.

10/10 Excellent

Rosio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Ann le 11 avr. 2024
Thank you for the great rating! We hope to see you again in the near future.

2/10 Horrible

Eileen P

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was friendly but had so many opportunities to help us find the light rail so we could get downtown and nobody bothered. We paid $637 to fly home early because we were not enjoying Seattle. Unfortunately, when the shuttle driver took us to the airport be told us that the shuttle would take us to light rail and pick us up. It was too late as we were going home. He informed us that there were schedulesand maps but we were never offered one. We just got pointed in the direction of the light rail. We spent a long time walking in the cold rain and didn’t find it. You would think that when we went back to the hotel and said we never found the rail they might mention then that the shuttle could take us but nobody said a word. We spent $100 to get downtown and back. I wish we met the shuttle driver sooner because he had a lot of good information and obviously really wanted us to enjoy the city. The elevators also were not working which we didn’t really have a problem with except they put us in a room next to the stairs so all day and night we could hear people going up and down the metal stairs. The breakfast used to be so good at Embassy Suites but it was not good and the food for the evening reception was peanuts or something. That’s it, nothing more. I’ve stayed at many Embassy Suites and it’s usually really a good stay. Sad to say I left Seattle with a bad impression and it could have been so different if any one person would have explained we could take the shuttle to
Séjour de 2 nuits en avril 2024
Réponse de Embassy Suites Management Team le 8 avr. 2024
Thank you for sharing your honest feedback about your recent stay at our hotel. We understand that we fell short of your expectations and for that we sincerely apologize. We will take your comments and provide them to the appropriate sources as we continually strive to improve our guest experience.

6/10 Satisfaisant

Jana

Séjour de 3 nuits en avril 2024
Réponse de The Embassy Suites Management Team le 9 avr. 2024
Thank you for rating your experience at our hotel. We apologize that we fell short of your expectations. We hope to welcome you back in the future to make things right.

10/10 Excellent

Wendy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking lot was quite dirty with garbage. Our 2 year old grandson had to be carried so he wouldn’t pick up anything
Séjour de 2 nuits en mars 2024
Réponse de Embassy Suites Management Team le 6 avr. 2024
Thank you for rating your experience with our hotel. We sincerely apologize that we fell short of your expectations in regard to the parking lot cleanliness. We look forward to seeing you again in the future so we can make it right.

6/10 Satisfaisant

Clarissa, Salamanca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Breakfast was fantastic, but seating was a struggle some mornings. Only 1 of the 3 elevators was running frequently. Room decor was outdated. The staff was fast when we requested extra towels. The parking was limited if you arrived back in the evening.
Séjour de 4 nuits en mars 2024
Réponse de Embassy Suites Management Team le 6 avr. 2024
Thank you for rating your experience with our hotel. We sincerely apologize that we fell short of your expectations. We look forward to seeing you again in the future so we can make it right.

10/10 Excellent

Qiana

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice family hotel & close and activities location less than 5 miles away!
Séjour de 4 nuits en mars 2024
Réponse de Embassy Suites Management Team le 2 avr. 2024
Thank you for sharing about your experience at our hotel. We're delighted you enjoyed yourself and our location. We look forward to welcoming you back in the future.

10/10 Excellent

Giselle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice room. Free breakfast
Séjour de 1 nuit en mars 2024
Réponse de Lindsay M. le 1 avr. 2024
Thank you for sharing your stay experience. We're glad you enjoyed your stay and hope to welcome you back very soon.

6/10 Satisfaisant

Andrew Phillip

Voyage en famille
Les points faibles : Personnel et service et équipements
The property had two shuttles but, only one in use. Guests had delays in getting to and from the hotel. We had to wait at the airport for 40 minutes. The sad thing is the hotel changes $10 for this service. The hotel also charges for parking and and expect a security deposit over $200 for a three night stay. The breakfast was underwhelming. Not enough staff to provide the quality service expected at an Embassy Suites. Sub-par experience.
Séjour de 3 nuits en mars 2024
Réponse de Lindsay M. le 1 avr. 2024
Thank you for taking time to share your feedback. I apologize for the delays at the airport. We do have 2 shuttles, but one is inoperable at the moment. We strive to provide friendly and gracious service and I'm sorry you left unhappy. In the future, I do hope you consider staying with us again so we can do better.

6/10 Satisfaisant

Rosalyn

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The pool smelled like chlorine with an undertone of mildewed towels. Better the second day. Room 725 has a pull out sofa in need of repair.
Séjour de 2 nuits en mars 2024
Réponse de Embassy Suites Management Team le 1 avr. 2024
Thank you for taking a moment to share about your experience at our hotel. We sincerely apologize that our pool condition fell short of your expectations. We will take your comments and provide them to the appropriate sources as we strive to improve our guest experience.

10/10 Excellent

lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Embassy Suites Management Team le 1 avr. 2024
Thank you for taking a moment to rate your experience at our hotel. We look forward to hosting you again, should you find yourself in the area.

8/10 Bien

Caridad

Séjour de 1 nuit en mars 2024
Réponse de Ann le 20 avr. 2024
Thank you for the great rating! We hope to see you again in the near future.

10/10 Excellent

He, portland

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice breakfast and snakes
Séjour de 2 nuits en mars 2024
Réponse de Embassy Suites Management Team le 31 mars 2024
Thank you for sharing about your experience at our hotel. We appreciate the positive feedback and look forward to welcoming you back in the future.

6/10 Satisfaisant

John

adjacent room noises like doors squeaking and toilet seats closing were very audible throughout the night
Séjour de 1 nuit en mars 2024
Réponse de The Embassy Suites Management Team le 31 mars 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced noise disturbances during your stay. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience.

6/10 Satisfaisant

Ragne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I was very surprised to be charged for parking. I have never had to pay for parking in a hotel before, particularly when there aren’t other options. The pool was cold and the hot tub was broken. My husband and I slept on the most uncomfortable pull out bed and had a terrible sleep. Other than the bed, the room was nice.
Séjour de 1 nuit en mars 2024
Réponse de The Embassy Suites Management Team le 31 mars 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced issues with parking, the pool, the hot tub, and the sofa bed. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience.

10/10 Excellent

Hana, Kamloops

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is spacious for 5 of us to sleep comfortably. The staff was super friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de The Embassy Suites Management Team le 31 mars 2024
Thank you sharing about your recent stay at our hotel. We will take the feedback you've provided and deliver it to the appropriate sources as we continue to provide outstanding guest experience.

4/10 Médiocre

Edward

Voyage en famille
Les points faibles : Personnel et service
Compared to other Embassy Suites, they don’t give a mattress pad or more than 3 blankets per suite. When we explained we applied 2 blankets to act as mattress pads for the uncomfortable mattress in sofa bed, the director of housekeeping refused our request to supply one more blanket for our kid. I had to spend an extra 10 minutes to redo the bed with towels instead of a mattress pad so my kid would have a blanket. It’s most inconvenient after driving many hours and a tiring eventful day. I wish they told us before I spent another 10-15 minutes re-assembling the bedsheets. They didn’t even have the courtesy to inform us about this blanket limit until an hour later when we called to inquire about whether they forgot about our request for a blanket. By then the bed was already assembled with the blankets underneath as a mattress pad and sheet. Were they hoping we forgot about the blanket request?? The Embassy Suites Tigard location was most helpful and even set up the mattress pad and sheets for our bed. Most unfortunate that the last night of our vacation was soured by this experience.
Séjour de 1 nuit en mars 2024
Réponse de The Embassy Suites Management Team le 31 mars 2024
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced issues with the suite amenities capacity limit. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience. Thank you for sharing your experience with us once again.

10/10 Excellent

LeEtta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved everything about this experience. This is the only hotel I will stay in for my many frequent trips to Seattle from here on out.
Séjour de 5 nuits en mars 2024
Réponse de The Embassy Suites Management Team le 27 mars 2024
Thank you for sharing about your recent stay at our hotel. We do appreciate the lovely feedback you've provided and look forward to welcoming you back in the future.

10/10 Excellent

Frannel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay with my family
Séjour de 2 nuits en mars 2024
Réponse de Embassy Suites Management Team le 14 avr. 2024
Thank you for sharing about your experience at our hotel. We appreciate that you had a lovely experience. We look forward to seeing you again in the future.