Avis sur Crowne Plaza Seattle - Downtown, an IHG Hotel
Crowne Plaza Seattle - Downtown, an IHG Hotel
1113 6th Ave, Seattle, WA
Avis
8,6
Excellent
9,0/10
Propreté
8,6/10
Personnel et service
8,0/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Guy, we appreciate your top rating of Crowne Plaza Seattle Downtown, even if there are no specific comments. It's great to know your stay was satisfactory. We look forward to welcoming you back in the future.
10/10 Excellent
REMI
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé. Grand confort.
REMI
Séjour de 5 nuits en octobre 2023
Réponse de Customer Service le 11 nov. 2023
Remi, c'est fantastique d'apprendre que vous avez trouvé le Crowne Plaza Seattle Downtown bien situé et très confortable. Cependant, nous sommes désolés d'apprendre que certains équipements prévus manquaient. Nous nous efforçons d'offrir une expérience client de qualité supérieure et vos commentaires nous donnent certainement l'opportunité de nous améliorer continuellement. Nous espérons avoir le plaisir de vous accueillir à nouveau.
8/10 Bien
Martine
Voyage en famille
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martine
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 7 nov. 2023
Martine, nous sommes ravis d'apprendre que l'emplacement privilégié du Crowne Plaza Seattle Downtown a répondu à votre amour de la marche, vous permettant d'accéder facilement à des attractions clés comme la Space Needle et le Pike Market. Nous espérons vous accueillir bientôt pour un autre séjour pratique et agréable.
10/10 Excellent
Frederick
Voyage d’affaires
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frederick
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 29 août 2023
Frederick, thank you for your rating on Hotels.com. We're delighted that your stay at Crowne Plaza Seattle Downtown was enjoyable. We continually strive to provide an exceptional experience for our guests and are glad to see we achieved this for your visit. We look forward to welcoming you back in the future.
10/10 Excellent
Romain
Voyage en famille
17 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Romain
Séjour de 4 nuits en avril 2023
Réponse de Customer Service le 20 avr. 2023
Thank you for the fantastic rating, Romain!It's outstanding you had such a wonderful experience at Crowne Plaza Seattle Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 Excellent
Yann
Voyage d’affaires
17 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yann
Séjour de 3 nuits en novembre 2022
Réponse de Customer Service le 18 nov. 2022
Thank you for taking the time to leave this wonderful rating, Yann! We hope to see you again soon at Crowne Plaza Seattle Downtown so we can share yet another amazing experience!
8/10 Bien
Daniel
15 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 3 nuits en septembre 2022
Réponse de Customer Service le 3 oct. 2022
We appreciate you sharing this positive rating, Daniel!The comfort of our guests is important to us so we can't wait to see you back again at Crowne Plaza Seattle Downtown. We want to share an even more enjoyable experience with you next time.
10/10 Excellent
sarah
Voyage en famille
21 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very friendly and helpful staff
sarah
Séjour de 5 nuits en août 2022
Réponse de Customer Service le 24 août 2022
Thanks for the amazing review, Sarah!It's lovely you enjoyed your time at Crowne Plaza Seattle Downtown so much! We strive for excellence and your praise for our spacious rooms and team lets us know we're doing our job. We're thrilled to have provided such a memorable and fantastic experience for you.We can't wait to see you again soon!
8/10 Bien
Pierre
15 août 2022
Les points forts : Personnel et service
Pierre
Séjour de 3 nuits en août 2022
8/10 Bien
Jean Michel
9 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean Michel
Séjour de 4 nuits en mai 2022
Réponse de Customer Service le 9 mai 2022
Thanks for the great rating, Jean!
We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Crowne Plaza Seattle Downtown soon, we'd love to have you back!
10/10 Excellent
Herman
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Herman
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Mary
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
MariaLuisa
15 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
MariaLuisa
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
MariaLuisa, thank you for taking the time to leave a rating. Your feedback is important to us. We continuously aim to improve and hope to have the opportunity to serve you better in the future.
10/10 Excellent
Marisol
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marisol
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Marisol, it's pleasing to know that the prime location and cleanliness of the Crowne Plaza Seattle Downtown exceeded your expectations. We always strive to maintain the highest standards of tidiness in our rooms. Thank you for the positive review, and we truly hope to see you again.
8/10 Bien
Jeffrey
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Jeffrey, we're pleased to see your rating for Crowne Plaza Seattle Downtown. It's encouraging to know that your experience met your expectations. Should you wish to share more feedback from your stay, we'd appreciate hearing from you. Looking forward to welcoming you back in the future.
10/10 Excellent
Mick
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mick
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Mick, it's wonderful to hear that you chose Crowne Plaza Seattle Downtown for multiple stays within a week. We're pleased that you found the rooms comfortable. We, too, anticipate that the ongoing upgrades will elevate the guest experience even further. Thank you for your patience during our renovation period, and we look forward to welcoming you back.
8/10 Bien
Joshua, JBLM
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mai 2024
Joshua, thank you for choosing Crowne Plaza Seattle Downtown for your weekend trip. We're pleased to learn you had a satisfactory stay. On your next visit, we aim to provide you with an even more enjoyable experience. Safe travels until then!
4/10 Médiocre
paula
Voyage en famille
8 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
paula
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 9 mai 2024
Paula, we recognize that ongoing renovations can give a different impression than usual. We are continually improving our hotel to offer a superior experience, and we regret if this did not align with your expectations. While we do offer a variety of amenities, we understand your preference for larger offerings. Your feedback is invaluable for helping us enhance our guest experience for future visits.
8/10 Bien
Jamieson
Voyage en couple
7 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jamieson
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Jamieson, we regret to read your stay didn't meet expectations. It is disappointing that you found aspects of our hotel outdated and the room conditions not up to par. We value your feedback about the ventilation, noise levels, cleanliness, and snack options. We appreciate your patience during any lapse you may have experienced. Our team constantly works to improve on each of these details. We hope we get another opportunity to show you our true service standards in the future.
6/10 Satisfaisant
Tatiana
Voyage en famille avec de jeunes enfants, Voyage en famille
6 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Tatiana
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Tatiana, addressing your concerns about availability of certain amenities, we regret any inconvenience. We strive to ensure full transparency about any ongoing renovations and aim to maintain a top-notch experience for our guests, even during improvements. It's encouraging to hear your room met cleanliness standards, though we understand you had higher expectations otherwise. Your comments will be shared with our team to reinforce our commitment to guest satisfaction. We hope to have another opportunity to better serve you in the future.
6/10 Satisfaisant
jenna
Voyage en famille
5 mai 2024
Les points forts : Propreté
jenna
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Jenna, thank you for the feedback. It appears the ongoing renovations led to some unexpected surprises during your stay. Regretfully, there seems to have been a misunderstanding with our room service colleagues. We also want to assure swift valet services and cleanliness are always on top of our list. Your comments regarding the surrounding area are noted as well. We hope to provide a more than average experience on your next visit.
10/10 Excellent
Thomas
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Thomas, thank you for your wonderful feedback about your stay at Crowne Plaza Seattle Downtown. It brings us joy to hear about your positive experience with our friendly team members and our immaculate facilities. We look forward to giving you another exceptional visit in the future.
8/10 Bien
Mick
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mick
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Mick, it's terrific to hear that you found the Crowne Plaza Seattle Downtown to your liking, especially noting our comfortable rooms and outgoing team members. We're currently undergoing some renovations to enhance our facilities, and we're pleased this did not deter your overall experience. We eagerly anticipate welcoming you back for your next stay soon. Warm regards.
8/10 Bien
KUNIFUSA
3 mai 2024
Les points forts : Propreté et personnel et service
KUNIFUSA
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 5 mai 2024
Kunifusa, it's regretful to hear about the inconvenience you faced due to the bathtub issues. We will certainly share this feedback with the maintenance team for a closer inspection. We hope your overall stay at Crowne Plaza Seattle Downtown was enjoyable and would love to welcome you back for a seamless experience next time.
8/10 Bien
Booghali
Voyage d’affaires
3 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Booghali
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Booghali, we value your feedback and are glad to know that you found our hotel acceptable for the price. We regret that you encountered some inconveniences during your stay given the current lobby refurbishment and the issue with your room curtains. Our commitment is to provide a positive atmosphere for all our guests, and your comments will help us enhance our services. We hope to welcome you back once the renovations are complete, for a more delightful experience.
10/10 Excellent
Renato R., Chandler
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements
Renato R.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Renato, your feedback for the Crowne Plaza Seattle Downtown is highly appreciated. It's great to know you found our dedicated team members professional and our location advantageous for your needs. We thank you for commending our excellent customer service and reasonable rates - both aspects we're immensely proud of. We look forward to your future visit with us.
10/10 Excellent
Angela
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Angela, it's wonderful to hear that your family had an exceptional stay at Crowne Plaza Seattle Downtown. We strive to create memorable experiences for all our guests, and it appears we have achieved that with your family. We appreciate your feedback and eagerly look forward to hosting your family again in the future.
10/10 Excellent
Kenneth
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Kenneth, it's wonderful to know you had a great experience at Crowne Plaza Seattle Downtown. Don't hesitate to revisit us when you find yourself back in downtown Seattle.
10/10 Excellent
Lauren
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Lauren, it's wonderful to see your top-rated Expedia review of the Crowne Plaza Seattle Downtown! We're thrilled you had such a positive experience and we thank you for the accolade. We're eagerly awaiting your next visit.
10/10 Excellent
Varuna
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Varuna
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Varuna, it's always a joy to hear that guests like you had a delightful experience at Crowne Plaza Seattle Downtown. Our team is delighted to know you appreciated the tranquil, comfortable accommodations, and the prompt room service services.Our location's proximity to downtown's attractions, including Pier 56 and Pike Place Market, is indeed a highlight for our guests. We understand the desire for more nearby dining options and we appreciate your patience. Thank you for choosing to stay with us and we look forward to welcoming you back.
6/10 Satisfaisant
Katherine
Voyage en groupe
29 avr. 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Katherine
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Katherine, we're disappointed to hear that you were surprised by the renovation work during your stay. It's unfortunate that this information didn't reach you ahead of time. We promise to do better on clearly communicating such crucial details prior. Despite these renovations, we're eagerly looking toward providing improved facilities, and we truly hope you'll give us another chance to serve you in the future.
8/10 Bien
Akar
Voyage en groupe
29 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Akar
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Akar, thank you for taking the time to share your feedback. While we're glad you chose to stay with us at Crowne Plaza Seattle Downtown, it seems a few aspects of your visit may not have exceeded your expectations. We understand there were some inconveniences due to enhancements being made at our lobby, which unfortunately impacted the availability of our work areas. Your comments regarding the air conditioning and the bathtub accessibility and safety are noted and will certainly be shared with our Operations team for further review. While we assure you these instances are uncommon, we appreciate you bringing them to our attention. We hope to have the opportunity to provide you with a more seamless experience on your next visit to the Emerald City.
8/10 Bien
Donggun
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donggun
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Thanks for the 4/5 rating, Donggun!We're happy you had such a lovely stay at Crowne Plaza Seattle Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
8/10 Bien
Chandra, Sequim
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chandra
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Chandra, it's heartening that despite the ongoing renovations, you found our team at Crowne Plaza Seattle Downtown very approachable and your room to your liking. Our apologies for any unpleasantness encountered with regard to the cleanliness in particular areas, steps are being taken to enhance our attention to detail. Thank you for sharing your thoughts about the parking fees, we continuously aim to optimize our communication for the benefit of our guests' pre-arrival planning. We can't wait to welcome you back in the future after these improvements.
10/10 Excellent
Sophia, San Bernardino
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sophia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Sophia, we're thrilled to hear that you had a wonderful experience at Crowne Plaza Seattle Downtown even during our period of renovation. Our team members always strive to make each guest's stay as comfortable and enjoyable as possible. We're looking forward to welcoming you back soon.
10/10 Excellent
Keri
Voyage en famille
28 avr. 2024
Les points forts : Équipements
Keri
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Keri, it's wonderful to hear that you had an excellent stay at Crowne Plaza Seattle Downtown. We're delighted to know that you found our beds comfortable, our team members friendly, and our accommodations impeccably tidied. It's also great that our prime location suited your needs perfectly. We hope your travels bring you back to our doorposts soon.
10/10 Excellent
Cassie
Voyage en famille, Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassie
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Cassie, it's uplifting to hear that you had a warm and pleasant experience at Crowne Plaza Seattle Downtown. We take pride in our team members' committed service and their ability to create a friendly and welcoming environment for our valued guests. We're thrilled that they played a significant role in enhancing your stay. We look forward to hosting you again in the future.
2/10 Horrible
Veronica
27 avr. 2024
Veronica
Séjour de 1 nuit en avril 2024
8/10 Bien
Axel
Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Axel
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Axel, es ist schön zu hören, dass Sie Ihren Aufenthalt im Crowne Plaza Seattle Downtown trotz der laufenden Renovierungsarbeiten lohnenswert fanden. Ihr Verständnis und Ihre positive Einstellung wissen wir sehr zu schätzen – wir hoffen, dass Ihre Reisen Sie bald wieder zu uns führen!
10/10 Excellent
Kevin
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Kevin, thank you for your positive feedback. We're thrilled that Crowne Plaza Seattle Downtown met your needs and we look forward to welcoming you back in the future. Safe travels!
10/10 Excellent
Jacob
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacob
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Jacob, it's great to appreciate the overall positive experience you had at Crowne Plaza Seattle Downtown. Your insights regarding the elevator card are noted. We sincerely apologize for the inconvenience caused and as part of our commitment to enhancing guest experiences, we are currently modernizing our elevators to improve their performance. Your comment about our bar services are invaluable to us too. We continuously look to enhance guest experiences and your feedback certainly assists us in achieving that. We hope to host you again for an even more enjoyable stay.
10/10 Excellent
Alejandro, San Antonio
Voyage en famille avec de jeunes enfants, Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandro
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Alejandro, we're thrilled to hear that you believe the Crowne Plaza Seattle Downtown is a top choice in terms of price and value. We continually strive to provide excellent service and affordable rates. Looking forward to your next visit.
10/10 Excellent
SOYOUNG
25 avr. 2024
SOYOUNG
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 mai 2024
Thank you for your excellent rating! The team at Crowne Plaza Seattle Downtown is thrilled to know you had a great experience. We look forward to your next visit!
10/10 Excellent
Leonardo
24 avr. 2024
Leonardo
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Leonardo, thank you for your stellar rating of Crowne Plaza Seattle Downtown. We're delighted that you had a wonderful stay with us. If you have the time, we'd appreciate it if you could share more about your experience. We hope to welcome you back in the future!
10/10 Excellent
Chiamaka
Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chiamaka
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Chiamaka, it's fantastic to hear how much you enjoyed your stay at Crowne Plaza Seattle Downtown. We're thrilled you found our team members to be nothing short of exceptional. Your kind words are very motivating. Thank you for recommending us, and we look forward to welcoming you back in the future.
10/10 Excellent
MUNYARADZI, west melbourne
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MUNYARADZI
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Munyaradzi, thank you for sharing your experience at Crowne Plaza Seattle Downtown. We're glad you appreciated our convenient location and found our hotel to be a good choice. While we're pleased to have mostly met your expectations, we take note of your comments regarding the cleanliness of our bathrooms. We constantly strive to improve and your feedback assists us in this goal. We hope to welcome you again in the future!
10/10 Excellent
Dung hoai
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dung hoai
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Dung, we appreciate your high rating of Crowne Plaza Seattle Downtown, and are glad to have hosted you. But we're sorry to understand that there may have been some noise disturbances during your visit. We always strive for our guests to have a peaceful stay, and will certainly seek ways to ensure a quieter experience. Thank you for sharing your feedback and we look forward to welcoming you back for an even better stay in the future.
10/10 Excellent
Cesaleen Keith
23 avr. 2024
Cesaleen Keith
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Cesaleen Keith, thank you for choosing Crowne Plaza Seattle Downtown and leaving a top-notch rating! We're thrilled that your experience matched your expectations. We can't wait to serve you again in the future. Safe travels!
10/10 Excellent
Douglas
Voyage en famille, Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Douglas, it's encouraging to know you found your stay at the Crowne Plaza Seattle Downtown comfortable despite our ongoing improvements. It's also great to hear your appreciation for our meticulous housekeeping and courteous team members. We would be thrilled to welcome you back once renovations are complete for an even more enjoyable stay.
8/10 Bien
Roger
Voyage en couple
22 avr. 2024
Roger
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Roger, thank you for taking the time to share your experience. It's great to know that Crowne Plaza Seattle Downtown's location has been convenient for your needs, with easy access to local attractions and dining options. However, we understand your frustration with the unexpected lobby renovation and temporary breakfast location. Regarding the breakfast pricing and the room noise disturbances, we are taking note of your valuable feedback. Our aim is to always provide excellent service, and we're sorry to hear your experience was less than ideal in some aspects. We appreciate your patience with the housekeeping on request and we hope to welcome you back in the future for an improved stay.