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Avis sur Promenade Inn & Suites Oceanfront

2.5 out of 5
Promenade Inn & Suites Oceanfront
30 N Prom, Seaside, OR

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 331 avis sur 1396." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 1396." "
Note des voyageurs de 6 (Satisfaisant), d’après 293 avis sur 1396." "
Note des voyageurs de 4 (Médiocre), d’après 278 avis sur 1396." "
Note des voyageurs de 2 (Horrible), d’après 226 avis sur 1396." "

6,4/10

Propreté

7,6/10

Personnel et service

6,0/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

10/10 Excellent

Ned

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome stay and location! Staff was friendly. Was with my dog, and they made it very easy and accommodating. Hope to come back!
Séjour de 2 nuits en mai 2024
Réponse de Cyndy-Guest Experience Representative le 22 mai 2024
Ned, We hope you will also return to the Promenade Inn & Suites Oceanfront! Thank you for sharing a wonderful rating and review with us. We are happy to help make guests' visits easy and pleasant.

4/10 Médiocre

Laura

Voyage en famille
Les points forts : Propreté
Disorganized. Came in at 3 o’clock to see if they had an early check-in, they didn’t but that’s fine. I was told my room would be ready at 4. I came back in few minutes before waited in line more than 20 minutes, while the desk clerks sorted out some mess that was made instead of helping others. There was three people, one person could’ve checked people in when it was my turn. The room was not ready. I ended up asking how will I know my room is ready and will I have to wait in this long line again. I was told they would call me. I sat in the lobby and waited. The person that I had went to never said anything to me and then finally after 40 minutes, another clerk said he could help me and took me in front of others and the person that I originally spoke to said oh I have her keys right here. Why didn’t she call me? We’ve been waiting past the check in time. It was just really ridiculous. I’ve never experienced anything like this. I have never not had my room ready on time the room that I paid for to be ready at that time. The room itself is OK. Definitely some furniture that needs to be replaced because the backs are torn on the chairs, but everything else was acceptable. A smart TV might be nice in this day and age. Really really great view!
Séjour de 1 nuit en mai 2024
Réponse de Cyndy-Guest Experience Representative le 20 mai 2024
Laura, Please accept our apologies for the delay in getting you to your room. As you know, we are working hard to refurbish some guest rooms, and you were inadvertently placed in a room that was not presentable. The check-in time is set to give our cleaning team time to prepare rooms, but it is not absolute. We hope you will return to enjoy another, better experience with us.

10/10 Excellent

Maricella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love how close it is to the beach! It’s nice to go on the beach and not worry about driving back to the hotel.
Séjour de 1 nuit en mai 2024
Réponse de Cyndy-Guest Experience Representative le 20 mai 2024
Thank you for the excellent rating, Maricella! We are delighted you enjoyed the ease of access to the breach from the Promenade Inn & Suites Oceanfront. We hope to share our hospitality with you again.

10/10 Excellent

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around great place
Séjour de 2 nuits en mai 2024
Réponse de Cyndy-Guest Experience Representative le 17 mai 2024
Thank you for the positive rating and review, Craig. Our team has been working hard to prepare guest rooms for an outstanding visitor stay. We look forward to sharing our hospitality with you again.

10/10 Excellent

Kristina

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Cyndy-Guest Experience Representative le 17 mai 2024
Thank you, Kristina, for the lovely rating! We are delighted you enjoyed our Promenade Inn & Suites Oceanfront service and accommodations. We hope to share another wonderful experience with you again.

2/10 Horrible

Levi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
the ocean was near by as stated aside from that the place is dump, my vehicle was hit by a motorcycle they allowed to have a motorcycle gang fill the parking structure! the room was a wreck, the ac did not work the balcony was unusable as it was directly over a fryer vent from a restaurant they added directly below the balconies! the staff were lazy un friendly and absolutely unwilling to take charge , take responsibility and at times were not even available!
Séjour de 3 nuits en mai 2024
Réponse de Cyndy-Guest Experience Representative le 17 mai 2024
Levi, I am sorry you did not have a good experience at the property you described. While we are taking steps to restore this property and make substantial changes to guest rooms, we do not have a parking structure, and none of the rooms have A/C units. We hope you will reach out to our team if you have any concerns, and we would love to welcome you again.

2/10 Horrible

Jazmin

Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Cyndy-Guest Experience Representative le 17 mai 2024
Jazmin, We are sorry you did not enjoy a pleasant experience at our hotel on the Oregon Coast. Our team is working hard to restore this property to the jewel on the Promenade it once was, and we hope you will return to have a remarkable visit in the future.

6/10 Satisfaisant

debbie, Olympia

Voyage en couple
Les points forts : Personnel et service et équipements
The property is being renovated.
Séjour de 3 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 11 mai 2024
Debbie, We would love to host you again at our hotel. We hope our renovations have little impact on our guests. Thank you for sharing your feedback with our team. Please allow us to host another, better experience for you in Seaside soon.

10/10 Excellent

Oscar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect ocean view
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 10 mai 2024
Thank you for the great review, Oscar. Our hotel offers the best views of the Promenade. We hope to share our hospitality with you again when you return to visit the Oregon Coast.

10/10 Excellent

Amanda

Voyage d’affaires
Thank you for the services!
Séjour de 4 nuits en mai 2024
Réponse de Cyndy-Guest Experience Representative le 10 mai 2024
Amanda, It was a pleasure to welcome you to the Promenade Inn & Suites Oceanfront. Thank you for your wonderful review and rating. We are glad you enjoyed our hospitality, and we hope you will stay with us again at our hotel.

8/10 Bien

Kimberly

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Staff very helpful and friendly. The place is being upgraded which is nice
Séjour de 3 nuits en mai 2024
Réponse de Cyndy-Guest Experience Representative le 9 mai 2024
Kimberly, Thank you for taking a moment to compliment our staff. We are glad you like our upgrades to the Promenade Inn & Suites Oceanfront and hope you will return to see our future development and renovations.

2/10 Horrible

Chun

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service
I never seemed that terrible experience in hotel! When I and my wife sleeping in room. Sudden, a staff can go in my room, he said he try to call me (I never hear my phone is ringing!), no response, than k nock the door, no response! So he get in the room! I ask for what problem? He said some mistake for their side, so I need go downstairs check in again. I really feel anger! Whatever what reason, the staffs know that someone in room, that’s no reason they can come in anytime! Scared my wife ! Additional, why I can’t hear the he knock door, because that’s so noisy of upstairs and neighbor room! How’s I can know what sounds is about someone knock door or other sounds !?
Séjour de 1 nuit en mai 2024
Réponse de Cyndy-Guest Experience Representative le 5 mai 2024
We apologize for the clerical error our staff made with your reservation, Chun. Thank you for your feedback. We will provide additional training for our staff and help them resolve issues like this without unnecessarily disturbing the guests. We hope you will return to enjoy a worry-free stay with us in the future.

4/10 Médiocre

Linda M

Voyage en famille
Les points faibles : Personnel et service
We were not told upon check-in that they were if you use a debit card. You are charged two nights for every night stay you book! There is no signage that said they were to Oh do this. I have never had this done at any hotel we have ever stayed at anywhere in the US. You can see they were replacing the mattresses we saw them in the dumpsters unfortunately, the room we stayed in room 224. The mattresses were horrible so we left in pain. We were charged over $500 for one night stay because they charged the double fee when they put the debit card in and then they charge an extra night on top of that .We were treated poorly we were not offered any compensation for charging us over $500 for one night stay . I email to a district manager as well about a week ago. I’ve not heard one word. So unfortunately a place we used to love to go when it was under The Shilo is no longer for us. We were treated poorly we weren’t compensated for them taking over $500 for one night stay So from now on, we will go elsewhere. It’s a shame we were going there for years under the Shilo, the new place promenade inn and suite not so special. Again, beware if you use a debit card, I was told that’s their policy. They charge you two nights for every night you book if you use a debit card, you must use a credit card at that property not to have that done is what we were told. We wish anyone good luck who decides to stay there. I finally got the $327 overcharge back in my account a few days after our stay.
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 4 mai 2024
Linda, We apologize for the additional authorization on your debit card. This transaction has been an ongoing issue with hoteliers and guests who use this form of payment instead of a credit card. You must have pre-paid for your stay in advance, but the Expedia site states that a card needs to be presented at check-in for any incidentals. The hotel releases that authorization, and it will often take a few days for your bank to recognize it. We are working hard to complete upgrades to our guest spaces and hope you will return to enjoy another stay at our location in time.

4/10 Médiocre

Hannah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms were clean but the condition of the hotel is poor. Only one elevator was working and it made terrible noises and was very slow. The fire place in our room did not work and the sliding glass door was so hard to get opened and closed. The phone in our room also did not work so there was no way to contact the front desk. Staff was wonderful the pool was wonderful but this hotel needs a little love and maintenance.
Séjour de 1 nuit en avril 2024
Réponse de Stormey le 1 mai 2024
Thank you Hannah for your feedback. We are currently undergoing renovations under new ownership. We apologize that the current condition was not satisfactory. We can assure you that we are addressing these issues as quickly as possible. Again thank you for your feedback and we hope to be able to serve you again in the future.

10/10 Excellent

Lorna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was excellent great help, and went out of their way thank you again
Séjour de 2 nuits en avril 2024
Réponse de Stormey le 1 mai 2024
We appreciate your feedback, Lorna. Thank you for choosing Promenade Inn & Suites Oceanfront, we hope to be able to serve you again in the future.

10/10 Excellent

Marty

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i liked everything!!!
Séjour de 1 nuit en avril 2024
Réponse de Tony le 1 mai 2024
We are so glad you enjoyed your stay, thank you for you patronage!

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Your staff especially Junior were awesome. I accidentally left my wallet in my room and I didn't find out until on the road home stopped at s store and realized it wasn't with me so frantically called front desk and i believe it was Tom ? I hope that was his name ...he was already on his way down to the entrance when i pulled up and he was holding my wallet and i was so relieved. His response and actions were so awesome and I will come back here everytime. Thank you Junior, and all staff again for a wonderful stay
Séjour de 3 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 29 avr. 2024
Thank you for your review, Darla! We are glad we could locate your wallet and deliver it to you right away. Our staff is happy to send on any left behind items to guests, too. Junior will be delighted to know you enjoyed his service. We would love to host another lovely experience for you at the Promenade Inn & Suites Oceanfront,

10/10 Excellent

Dan

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Awesome ocean view.
Séjour de 3 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 28 avr. 2024
We are delighted you enjoyed the awesome View of the Pacific Ocean, Gan. Thank you for the excellent rating for the Promenade Inn & Suites Oceanfront.

8/10 Bien

Mandy

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So nice to open the sideing door and have the ocean the sound the smell amazing
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 28 avr. 2024
Mandy, We are delighted you enjoyed this feature of one of our suites. Many guests enjoy this feature of our oceanfront hotel. We hope you will return to visit us again soon.

4/10 Médiocre

Mona

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Property was old and needs to be updated
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 22 avr. 2024
Mona, Thank you for sharing your feedback with us. We appreciate guests' patience as the new owners address the many updates the property needs after years of neglect. We hope you will return as we make progress with our renovations. Please join us again soon for an awesome experience.

2/10 Horrible

Jill

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were bedbugs in our room, so we immediately vacated the premises. And although it's a "no-smoking" facility, many guests were smoking (not just cigarettes) on their balconies, and the smoke wafted into neighboring rooms. We were unable to speak with the manager despite numerous attempts. The staff said they didn't know how to reach him, and he never returned our calls. Expedia negotiated a refund, which we're still waiting for. Meanwhile, we're busy fumigating all of our belongings in order to not infest our home with bedbugs. Very bad experience!
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 22 avr. 2024
Thank you for your review, Jill. We will contact our pest control service immediately to inspect the room. We take any reports of this type seriously and will address it. We apologize for the staff not having immediate access to the manager's contact information. Although we do not give our personal information to others, you can count on him to contact you as soon as he can. We do not allow guests to smoke on hotel property and are glad to speak to visitors who violate our no-smoking policy. We hope you will rethyre to visit our hotel again and enjoy a better experience.

10/10 Excellent

Heidi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
We had a wonderful time at the beach. The rooms are a little dated but very clean and comfortable. They seemed to be short staffed but the staff was very friendly and helpful. Only 1 elevator seemed to work which made waiting for an elevator a long wait. My only real complaint would be they couldn’t open the door that connect the two rooms.
Séjour de 2 nuits en mars 2024
Réponse de Cyndy-Guest Experience Representative le 21 avr. 2024
Thank you, Heidi, for sharing your review! We are delighted you enjoyed a comfortable experience at the Promenade Inn & Suites Oceanfront. Our goal is to return this property to being the star on the boardwalk it once was. The engineering team will check the lock on the adjoining door, and we hope you will be our guest again soon.

10/10 Excellent

Matthew

Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 11 mai 2024
Matthew, Thank you for the wonderful 5 of 5 rating. We have been working hard to present a comfortable experience for guests at the Promenade Inn & Suites Oceanfront in Seaside. We hope you will continue to enjoy many more lovely stays at our location on the beach.

8/10 Bien

Daniel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great view of and direct access to the beach.
Séjour de 3 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 20 avr. 2024
We are delighted you enjoyed the great location of our property, Daniel. We hope you will return and have an even better experience as we move forward with the changes to improve our hotel.

6/10 Satisfaisant

payton

Voyage en groupe, Voyage avec des animaux de compagnie
The room we had was really cold. We found out it was because the windows in the loft were open and wouldnt shut. We just got some extra blankets and were okay afterwards. Also, the day we checked out, check out was at 11am and around 9am, i believe a housekeeper opened the door. I was asleep and my dog started barking at the door and as soon as it opened i got startled, but i never saw the person that opeened it. It was just kind of scary and weird
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 16 avr. 2024
Thank you for taking the time to review your stay at our hotel, Payton. We apologize for the eagerness of our hotel staff to service the room. We are training new staff and working to provide the best experience possible to our guests. We hope you will return to visit us as we improve our hotel's quality of service and comfort. We appreciate all guest feedback.

4/10 Médiocre

Fernando

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was very helpful. The property needs improvements because every thing is worn down, we understand is a new owner with an old hotel.
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 16 avr. 2024
Fernando, Thank you for your understanding. We aim to return this hotel to its former acclaim as the best place to stay in Seaside. Our location is wonderful, and our service is attentive and pleasant. We are working hard to update many areas of the hotel and hope you will return to visit us again.

8/10 Bien

Bill

Les points forts : Propreté, personnel et service, équipements
It’s starting to show it’s age
Séjour de 3 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 15 avr. 2024
Bill, Thank you for the positive rating. We are glad you stayed with us at our Seaside location. We are eager to make changes to update the property and return it to its former glory. We appreciate our guests' patience while we renovate many guest rooms and common areas.

2/10 Horrible

Linda

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The front service was rude. Need to have better people skills I went to my room had no light in next to my door. I ask if they could put a light bulb in. no one even tried. nothing changed. In the bath room no wash cloths. I also checked out the tub with my friend. That was also not clean. I am sorry i feel i should receive some of money back. I will not return
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 15 avr. 2024
Linda, We hope you will reconsider your decision not to return to our hotel. We are sorry about the issues you encountered and will address them immediately. We ask our team to always be courteous and welcoming. This will also be discussed with team members. Thank you for sharing your valuable feedback.

2/10 Horrible

Emiliano

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room I got was not cleaned and I got put in a room with out the view I had bought also I had the do not disturb sign on the door and still got the cleaners knocking very loudly at the door early in the morning
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 15 avr. 2024
Emiliano, Please accept our profound apologies for the need to change your room. The room type you reserved was unavailable due to a maintenance issue and could not be used. We are glad you decided to remain at our hotel when we offered to relocate you to a different property. In our cleaning team's eagerness to service the rooms they mistakenly knocked on your door. We will take steps to make sure this does not happen again. We invite you to return so we can provide the best experience possible for you.

6/10 Satisfaisant

Bhavesh

Voyage en couple
Les points faibles : Équipements
View was good but hotel is old and lot of appliances not working. Need to remodel the hotel. Dog smell was pretty strong in the room
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 14 avr. 2024
Thank you, Bhavesh, for your feedback. We are beginning the restoration project of this hotel. While much of our work is not cosmetic at this time, we are working diligently to make guest spaces comfortable and inviting. We hope you will return to enjoy a better stay with us again.

4/10 Médiocre

Christel

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very run down and outdated. Our room was falling apart. Toilet flooded and it was just a mess though they did bring us a plunger in a timely manner they did nothing to accommodate the mess except bring us towels. Pool area was gross gym was a sad excuse for a gym. Hot tub was absolutely disgusting and broken. They did say they were under new management and working on making changes. Perhaps you close down for a little while and make the changes before allowing guests to waste their money.
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 14 avr. 2024
We apologize for your recent stay, Christel. It was not what you had expected. This hotel, in times past, was a jewel on the boardwalk in Seaside. We hope to restore it to its former glory and invite you to return to stay with us when it is a showplace again. Each day, we make inroads with updates and renovations.

10/10 Excellent

Rasool

Voyage en famille
Les points forts : Personnel et service et équipements
Great location
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 12 avr. 2024
Rasool, We are thrilled you enjoyed the Promenade Inn & Suites Oceanfront's location. We are steps from the beach and near many wonderful shops and eateries. We hope you will join us again for another excellent experience.

10/10 Excellent

Jessica

Voyage en famille
Terelle was amazing! He was prompt getting us checked in and very knowledgeable about the premises. Great view and right one the water!
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 12 avr. 2024
Thank you, Jessica, for a wonderful review of Terelle's service. We are glad your visit to the Promenade Inn & Suites Oceanfront was memorable.

4/10 Médiocre

Lisa

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I booked a deluxe suite with 1 king bed, with double sofa bed and ocean view that supposedly sleeps 5, with shower tub combo, etc Upon check in the room they offered had only 1 king bed and lacked most of the amenities promised. We had to request a rollaway bed, which turned out to be a single bed, making it impossible for the room to accommodate 5 as stated. The room did not have a tub, blackout drapes, or a 36-inch TV as advertised - the TV was at most a 22". I had to prove my reservation said ocean view to get one. The hot tub, pool, and sauna - key features we were looking forward to - were all closed the entire week. Despite confirming their bed and poil availability (open 10-8) over the phone 2d before our arrival, they had closed facilities upon check-in. The hotel recently changed ownership, and i could not find a direct booking site, forcing guests to book thru 3rd party. I watched as 7 out of 7 families, including my own, were told it was 3rd partys fault the hotel reservation system failed to get any reservation correct. One elevator was broken. Also from 8am to 9pm throughout Easter weekend staff threw mattresses one after another banging down several flights of stairs (i have this on video). Had it been not a sold out week during spring break, I would have uprooted. But my young children were counting on a beach weekend near the sand. So buy earplugs, print a hardcopy of your reservation,call about your beds anyway, get there early to argue for them anyway.
Séjour de 4 nuits en mars 2024
Réponse de Cyndy-Guest Experience Representative le 12 avr. 2024
Lisa, Please accept our apologies for the miscommunication between the Expedia site and our hotel. We have changed hotel room descriptions to better assist visitors in choosing a room. We are sorry the immediate need to repair the pool and hot tub was an inconvenience to you and your family. We are excited to return this hotel to its former glory and hope our upgrades will have little impact on our guests' experience.

8/10 Bien

Melissa

Voyage en famille
Les points forts : Personnel et service
The hot tub was gross. The pool area was not cleaned from the previous night. But was otherwise clean and super convenient. Staff was nice!
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 11 avr. 2024
Thank you for your kind rating and review, Melissa. We apologize for the delay in our maintenance team servicing the pool room. Our staff tries to visit the area to keep towels fresh and the room neat for all guests. We hope you will return to enjoy another stay with us again.

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient wonderful location. I've stayed at this property. Many times. The staff was very nice.
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 10 avr. 2024
Amy, Thank you for the excellent rating! We are thrilled you will continue to visit the Promenade Inn & Suites Oceanfront and glad you enjoyed our great beachfront location and nearby shops and restaurants.

10/10 Excellent

Tirzah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 11 avr. 2024
Thank you for the excellent rating, Tirzah! We have been working hard to deliver a wonderful experience for our visitors and look forward to sharing our hospitality with you again at the Promenade Inn & Suites Oceanfront.

4/10 Médiocre

Doug

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location is the only perk to staying at this hotel. It is old and dirty. Spend a few extra bucks and stay elsewhere. You will be saving money because most hotels offer free breakfast, this one does not. Really sad, I stayed at this hotel as a kid and had very fond memories. 30 years later I was disgusted.
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 10 avr. 2024
Doug, Thank you for your review. We are delighted to announce that the hotel is under new ownership. We are focused on many positive initiatives, including a property modernization involving several upgrades. As we focus on these changes, they will be completed with as little impact on our guests as possible, and we deeply appreciate your patience during this process. We are committed to providing an amazing experience for our guests and can’t wait for you to see our transformation. Please allow us to share another stay with you.

10/10 Excellent

DJ

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just wanted to say thank you to DJ for being very helpful throughout our stay. Clearly it is going under remodeling so that’s why it was 4/5 in other ratings but I had an excellent time in Seaside thanks to your hospitality. Thank you, will be back soon.
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 9 avr. 2024
We are delighted you enjoyed an outstanding stay at the Promenade Inn & Suites Oceanfront, DJ. We hope you will return to stay with us as soon as possible. We look forward to sharing our updates and renovations with visitors. We will make sure DJK sees your kind comments!

6/10 Satisfaisant

Pavel

Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 10 avr. 2024
Thank you for your rating, Pavel. We are delighted you have chosen to stay with us at our hotel in Seaside. We look forward to hosting another stay for you and hope you will allow us to provide you with an even better experience.

8/10 Bien

Jered

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 8 avr. 2024
Jered, Thank you for the positive rating. Our team has worked hard to make aesthetic changes and upgrades to our rooms and common areas. We hope you will enjoy another oceanfront visit to our hotel in Seaside again.

2/10 Horrible

Lori

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We did not end up staying here as the pool and hot tub were out of order, the view of the room was nice, but the housekeeping of the room was way below par. We should have taken a picture of the room. It was not acceptable.
Séjour de 2 nuits en avril 2024
Réponse de Cyndy-Guest Experience Representative le 6 avr. 2024
Thank you for your review, Lori. Please accept our apologies for the condition of the room. We appreciate your feedback and hope you will return to enjoy a future stay at our hotel. Our new management team is retraining the staff and implementing new procedures for all team members so guests will enjoy the best possible stay at our property.

6/10 Satisfaisant

Christine

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Close to the ocean
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 5 avr. 2024
Thank you, Christine, for your review. Our location is convenient for guests to enjoy the many restaurants and shopping options on the Seaside Promenade. As we continue our hotel enhancements, we hope you will visit our property for another lovely stay.

6/10 Satisfaisant

LaVern

Les points faibles : Infrastructures et conditions de l’hébergement
Took our grandson on spring break. Stayed here to play in pool. But pool was closed the whole stay.sad
Séjour de 1 nuit en avril 2024
Réponse de Cyndy-Guest Experience Representative le 4 avr. 2024
LaVern, We are sorry for the need to make immediate repairs to our poo, and we hope you will allow us to host a more pleasant stay for you in the future.

10/10 Excellent

Alicia

Séjour de 1 nuit en mars 2024
Réponse de Cyndy-Guest Experience Representative le 23 avr. 2024
Alicia, Thank you for the awesome Promenade Inn & Suites Oceanfront rating. We are glad you enjoyed your stay with us in Seaside. Please allow us to welcome you again soon.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Cyndy-Guest Experience Representative le 3 avr. 2024
Thank you for your excellent rating, Jonathan! The Promenade Inn & Suites Oceanfront staff has been working hard to improve our guests' experiences, and we are thrilled you shared your praise for our services.

2/10 Horrible

jessyka

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was switched on us, didnt get our room cleaned at all, asked twice, also requested a rollaway bed and extra pillows never received them. Smelled like dogs, pool wasnt available. Paid for a partial ocean view didnt have iy, only way to see ot was to lean so far over the balony we almost fell and even then wasnt a partial view. The elevator kept feeling like it was going to break down. Very disappointed
Séjour de 2 nuits en mars 2024
Réponse de Cyndy-Guest Experience Representative le 2 avr. 2024
Jessyka, We apologize for the disappointing experience you had at our hotel. The new management of our hotel appreciates your feedback and hopes that as we continue with property upgrades and repairs to our hotel, guests will enjoy the hospitality of our team members. We are happy to be invited to service rooms when requests are made at the front desk so those visits can be scheduled in advance. Please allow us another opportunity to welcome you.

6/10 Satisfaisant

Sarah

Voyage en famille
Great ocean front view and convenient to all. It took over 30 minutes to check into our room, the pool and hot tub was out of commission and there was a mold spot on the ceiling of our room.
Séjour de 1 nuit en mars 2024
Réponse de Cyndy-Guest Experience Representative le 31 mars 2024
Sarah, We apologize for the delay in checking in. Converting our system to a new ownership system has created a few hiccups. We appreciate the patience our guests have shown the desk staff during busy moments. I am sorry the pool filtering system needed to be repaired. We hope you will return to enjoy a better, seamless welcome and comfortable stay with us again.

8/10 Bien

Heather

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was a little run down but overall a good place to stay
Séjour de 1 nuit en mars 2024
Réponse de Cyndy-Guest Experience Representative le 31 mars 2024
Thank you for your review, Heather. We are grateful you focused on the service we provided and are working to improve the comfort of our hotel for guests. We hope you will return to enjoy our hospitality again.

6/10 Satisfaisant

Olga

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
Overall it was okay. Heater in the room was not working properly, and rooms kinda old and everything falling apart but they are under new management so hope everything will get better soon.
Séjour de 3 nuits en mars 2024
Réponse de Cyndy-Guest Experience Representative le 31 mars 2024
Olga, We are encouraged by your kind review. We appreciate our guests' patience as we work to provide value to our hotel stays. Thank you for allowing us to host your Seaside visit, and we look forward to seeing you again.