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Avis sur Quality Inn & Suites Searcy I-67

2.5 out of 5
Quality Inn & Suites Searcy I-67
3204 E Race Avenue, Searcy, AR

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 175 avis sur 508." "
Note des voyageurs de 8 (Bien), d’après 182 avis sur 508." "
Note des voyageurs de 6 (Satisfaisant), d’après 72 avis sur 508." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 508." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 508." "

8,0/10

Propreté

8,4/10

Personnel et service

6,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Brian

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Manager le 10 mai 2024
Hello Brian,We appreciate you choosing to stay with us. Should you have any feedback to share from your recent visit, please do not hesitate to reach out. We hope to welcome you back soon for an improved experience.

10/10 Excellent

Michael, Heber springs

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You could tell there was construction going on but very quiet and clean
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 4 mai 2024
Hello Michael,Thank you for noticing our efforts to minimize disruption during our renovations. We strive to maintain a comfortable environment for our guests at all times. Your feedback is appreciated as we continue to enhance our property for future stays.

8/10 Bien

Michael, Heber springs

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It made me a little nervous people hanging around on balcony playing music kinda load and clothes hanging on railing
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Michael,We appreciate your feedback and apologize for any inconvenience caused. We always strive to ensure a comfortable stay for all guests and will address this issue with our team. Your comments help us improve our services for future visitors seeking a relaxing environment during their stay.

2/10 Horrible

Ethel, Judsonia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 2 mai 2024
Hello Ethel, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right in the future.

10/10 Excellent

Jessica

Séjour de 2 nuits en mars 2024
Réponse de Manager le 6 mai 2024
Hello Jessica,We are delighted to hear that you had a wonderful stay with us. Please feel free to reach out if there is anything else we can assist you with.

10/10 Excellent

Jessica

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and staff was amazing
Séjour de 2 nuits en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Jessica,We're thrilled to hear that you appreciated the tranquil atmosphere during your stay and that our team left a positive impression on you. Your kind words motivate us to continue delivering exceptional service to all our guests. Thank you for sharing your experience with us, and we hope to welcome you back in the future for another great stay.

10/10 Excellent

marijane

Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello marijane,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Rachel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some construction for renovation downstairs, but over all it was great!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Rachel,We appreciate your feedback on your recent stay, and we're pleased to hear that you had a great overall experience. Our renovations are aimed at enhancing our facilities for future guests to enjoy. If you have any concerns or queries, please feel free to reach out to our management team for further assistance.

10/10 Excellent

sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked everything about it I would absolutely stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 5 avr. 2024
Hello sharon,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.

4/10 Médiocre

Gary

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Would not stay again!!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Gary, We're sorry to hear that your experience fell short of expectations. We value your feedback and have passed it along to the management team for their review. Thank you for sharing your thoughts with us.

10/10 Excellent

Shohn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast good and convenient.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Shohn,We are pleased to hear that you enjoyed our breakfast offerings and found them to be convenient for your stay. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Brittany

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, and very incredible staff
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Brittany,We appreciate your feedback regarding our clean facilities and exceptional staff. Your satisfaction is important to us, and we thank you for acknowledging our team's hard work. Please reach out to our management team directly for any further assistance or feedback you may have.

8/10 Bien

Patrick

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service at front desk. Room good.
Séjour de 1 nuit en février 2024
Réponse de Manager le 17 févr. 2024
Hello Patrick, Thank you for taking the time to share your feedback regarding our front desk service. We are delighted to hear that you found the service to be good. It is also great to know that you were satisfied with your room. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good convenient, economical, quiet
Séjour de 1 nuit en février 2024
Réponse de Manager le 10 févr. 2024
Hello Michael,Thank you for choosing our hotel for your recent stay. We appreciate your positive experience and hope to welcome you back in the future. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly.

6/10 Satisfaisant

Ethel, Judsonia

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Ethel,We appreciate you choosing our hotel for your recent stay. If there is any specific feedback you would like to share, please reach out to us directly so we can address any concerns and improve our services. We hope you have a great day!

8/10 Bien

Cleatus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great price, clean, friendly staff, good breakfast. They need more lighting in the room. The toilets are very low to the ground- hard for seniors and handicaps. Worth the price though.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Cleatus,Thank you for choosing our hotel and sharing your feedback. We're glad you found our rates affordable and enjoyed our cleanliness, friendly staff, and breakfast options. We appreciate your suggestion about the room lighting and your comment about the toilet height. We'll certainly take these into consideration for future improvements. We hope you had a pleasant stay overall and would be delighted to welcome you back soon.

4/10 Médiocre

Rob

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The antiquated heater in the room kept me up all night. I turned it off to get some sleep, then woke up freezing 3 hrs later and had to turn it back on. Repeat til dawn. Inadequate parking for trailer. Old beds in the hallways, unpainted baseboards. Huge chunk out of the bathroom counter that had been caulked back together (poorly). Only one light in the entire room, at the front door. I'm cheap and just needed a place to crash, but it wasn't THAT cheap.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 12 janv. 2024
Hello Rob, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the heater and understand how important a good night's sleep is. Our team is committed to ensuring the comfort of our guests and will address the issue promptly. Regarding parking, we do our best to accommodate all types of vehicles and apologize if we fell short in your case. We appreciate your feedback on the condition of the hallway and bathroom and will take it into consideration for future improvements. Our team hopes to have another opportunity to welcome you and provide a more satisfying stay.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night stay
It was a welcomed comfort and it was clean.
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Timothy,Thank you for sharing your feedback on your recent stay with us. We're pleased to hear that you found our hotel comfortable and clean. We strive to provide a welcoming and pleasant experience for all of our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Drew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Drew,Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to hear that you had a fantastic experience at our hotel. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for another exceptional stay!

4/10 Médiocre

Sherri

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 30 déc. 2023
Hello Sherri,We apologize for any inconveniences you experienced during your stay. We encourage you to reach out to our hotel directly to discuss any concerns you may have had, so that we can address them appropriately. We value our guests' feedback and strive to ensure a pleasant stay for all.

2/10 Horrible

Grace, Paris

Les points faibles : Infrastructures et conditions de l’hébergement
The bed was comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello Grace,We are delighted to hear that you found the bed comfortable during your stay with us. We strive to provide a relaxing and restful experience for all our guests. Thank you for sharing your feedback, and we hope to welcome you back soon for another enjoyable stay.

2/10 Horrible

John

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Like: Cheap, convenient. Dislike: Furniture broken, wait for batteries die in door locks before replacing them, breakfast is terrible, water and coffee cups in the room are old, beds are uncomfortable. It is obvious the owner does not fix or maintain anything beyond the bare minimum.
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello John, Thank you for your feedback. We appreciate you sharing your experience with us. We apologize if any inconvenience was caused during your stay. We value your observations and will share them with the appropriate departments for improvement. Our team strives to provide a comfortable experience for all guests, and we regret if we fell short on this occasion. Please feel free to contact our management team for further assistance.

10/10 Excellent

Rifaquat

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was wonderful one night stay.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 21 déc. 2023
Hello Rifaquat,Thank you for choosing our hotel for your recent stay! We are thrilled to see that you had an excellent experience with us. We appreciate your support and hope to welcome you back in the future for another exceptional stay. Please feel free to reach out to us if there is anything else we can assist you with.

6/10 Satisfaisant

Theresa

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Theresa,We desire to provide every guest with a pleasant stay, so I’m very sorry that we let you down on this visit. We appreciate your rating and hope to have the opportunity to deliver a more positive experience on a return visit.

10/10 Excellent

Martha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 nov. 2023
Hello Martha,Thank you for your exceptional rating! We are delighted to hear that you had such a wonderful experience during your stay. We strive to provide exceptional service to all our guests and we appreciate your kind review. Should you decide to visit us again, we will be more than happy to welcome you back and ensure that your stay exceeds all expectations.

6/10 Satisfaisant

Aaron

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was ok, but the furniture was old, 2 drawers were missing, a bench was stained. The bed was creaky. There weren't plugs near the nightstands. Everything was clean though.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Aaron, Thank you for your feedback. We appreciate your acknowledgement of our cleanliness. We apologize for any inconveniences you experienced with the furniture and the bed. Our team will review the room to address any necessary improvements. If you have any further concerns, please contact our management directly.

6/10 Satisfaisant

Martin

Voyage en famille
Les points forts : Propreté et personnel et service
A Bit Disappointing
Great location. We were disappointed that the indoor/outdoor pool was not open. Our outside door did not work with our keycard and were told it was probably the battery but no offer to come fix it. Our non smoking room smelled like smoke and there was no lamps or much lightening. There were no pillows or blanket for the hideabed. We were able to get some brought up after being told that there were no more pillows. It seems like they were renovating the hotel.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Martin, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay with us. We regret to inform you that the pool was temporarily closed for maintenance, and we apologize for any disappointment caused. We take your concerns regarding the door and room issues seriously and will address them with our team. Additionally, we appreciate your patience in obtaining additional bedding. We assure you that we strive to provide a comfortable and enjoyable experience for all our guests.

2/10 Horrible

Kalap

Séjour de 2 nuits en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Kalap,We appreciate you taking the time to share your experience with us. We apologize if your stay did not meet your expectations. We value your feedback and will share it with our team for improvement. Please feel free to contact our management if you have any further concerns.

10/10 Excellent

david

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
1. Heater -- worn; did not discover in a.m. how to turn heater on since markings worn off; no thermostat 2. Hair dryer -- did not work 3. Coffee pot - did not work
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello David,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and helpful services. I would like to apologize for not exceeding your expectations with the condition of our room amenities. Your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. Your feedback has been shared with management to address promptly. I hope that you will stay with us again if your travels bring you back this way.

4/10 Médiocre

Conrad

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
no place to hang up cloths, one lamp in whole room, no toilet paper holder, cold food for breakfast, tv not working at all ,one deck chair all there was to sit on,
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Conrad, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. Your observations are important to us and will be shared with our team for improvements. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable stay.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Not so much….
There were no hanging bars in closet area. Couch cushions had stains. Bathroom door didn’t close all the way and there was hole in the wall where I guess handle would hit it. Hole in the wall by toilet paper holder. Killed spider on vanity and the iron leaked out water all over the shirt I was ironing. There was no free WiFi in the room. No extra blanket for the sofa pullout bed.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 oct. 2023
Dear Guest, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Bien

Andrew

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Should be very nice once renovations are complete. They did a very good job keeping it clean and looking good during remodeling. A few minor inconveniences but still deserves an overall good rating.
Séjour de 5 nuits en septembre 2023
Réponse de Manager le 4 oct. 2023
Hello Andrew,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our renovations and remodeling. We hope to see you again to deliver you with a 5 star experience.

6/10 Satisfaisant

Timothy

Les points faibles : Confort de la chambre
Average
Average hotel, lobby being remodeled so it was torn up but breakfast area still useable. Room is a typical room with nothing special. Usual micro, fridge, the bed was really firm.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 22 sept. 2023
Hi Timothy,I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once the work is complete.

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Under remodel (Sept '23) but a nice stay
The staff was friendly and helpful. The property is being remodeled so it was a bit undecorated, etc. But they said it should be done in October. The property itself is nice and generally clean. The bed was pretty decent and we took advantage of the discout at RibCrib next door and enjoyed a good meal there.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 20 sept. 2023
Hello Jessica,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and your comments about our bed. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Satisfaisant

JAMES

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 18 sept. 2023
Hello JAMES,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Angela, Wichita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 17 sept. 2023
Hello Angela,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté et personnel et service
It was a good value. It was clean enough to feel okay about the stay. But the pool was down for maintenance. Needed more light and power receptacles. I wasn't expecting perfection for the price. But overall I was happy with it.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 9 sept. 2023
Hi Michael,Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance concerns you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.

4/10 Médiocre

Benny

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Awful room
The room was dirty, furniture was very worn & couch old, dirty & broken. Walls were patched without repainting, corner walls damaged. Room was is great need of repairs, updates & new furniture.we stay in Quality Inns often & theyve never looked like this. They gave us a long list of restrictions for the room yet the room was terrible.
Séjour de 2 nuits en août 2023
Réponse de Manager le 1 sept. 2023
Hello Benny, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Satisfaisant

Gary, Springfield

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is old and showing it's age. The hotel is undergoing renovation. When that is done, and with some needed updates to decor, this will be a much improved hotel. The staff were friendly and helpful.
Séjour de 1 nuit en août 2023
Réponse de Manager le 30 août 2023
Hello Gary, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

10/10 Excellent

Ieva

Séjour de 1 nuit en août 2023
Réponse de Manager le 7 sept. 2023
Hello Ieva,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

8/10 Bien

Emily

Séjour de 1 nuit en août 2023
Réponse de Manager le 4 sept. 2023
Hello Emily,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Satisfaisant

Melissa

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Old, in need of much updating. No place to hang clothes in room.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 30 juil. 2023
Hello Melissa,We can't thank you enough for sharing your feedback with regards to our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Second stay for funeral
The stay was good to me, but could have been better. There were no lamps and a closet. I had to ask for a lamp for our room. Also, I realized that the hotel was renovating. Other than those, I enjoyed my stay there for the funeral of my great-aunt, the second that I have lost this year. I enjoyed the breakfast the best.
Séjour de 4 nuits en juillet 2023
Réponse de Manager le 21 juil. 2023
Dear Guest,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

4/10 Médiocre

Kyra

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 14 juil. 2023
Hello Kyra,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Horrible

Anna

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hot motel
Do not stay at quality inn. The building and room was so hot and I did not receive a refund. They offered another room but it was still hot and really loud from other people. So miserable after a long drive to not have a cool room to sleep in at 11 at night.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 5 juil. 2023
Hello Anna,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Médiocre

Kyle

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was supposed to be non smoking and smelled like smoke. The room was hot when we got there because the air conditioner was off. We turned the air on and it never did cool down enough to be comfortable. Had to go buy a fan just to be able to bare staying the 2 nights we was there. Also there was only one light in the room so it was dim and hard to see in the room. Over all not a very pleasant stay. I’m usually not one to complain or write reviews but I would highly recommend the management fix these issues to better suit the needs of the guest.
Séjour de 2 nuits en juin 2023
Réponse de Manager le 4 juil. 2023
Hello Kyle, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Médiocre

Roy

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Some what good.
My stay was in a handicap accessible room number 115. The hotel looks really nice on the outside and it was pretty nice on the inside except they were doing renovation in the hotel there was a couple of things wrong with the room. First, the room in the main area where the bed was had only one electrical outlet. It had two power strips connected to it with the refrigerator microwave TV lamp alarm clock fall plugged into these two electrical power strips. It was also the only place to plug in my charging for my cell phone. There was only one lamp stand in the whole room, and there was two ceiling lights one at the front door and one at the back that opened into the inside hallway. Second, there was only one chair in the room that was rated for two people. One person had to sit on me bed. Why not have two chairs in the room that was rated for two people! Third, there was no closet in the room. There was a space for a closet but when they remodeled this room they forgot to put the closet unit back in. One nice thing the bathroom was really nice it had just been remodeled nice tile wall to floor was really nice there was two electrical outlets in the bathroom one by the sink and one by the toilet.
Séjour de 1 nuit en juin 2023
Réponse de Manager le 25 juin 2023
Hello Roy, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Excellent

Jeff

Séjour de 1 nuit en juin 2023
Réponse de Manager le 7 juil. 2023
Hello Jeff,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Bien

Kristin

Voyage en famille
Les points forts : Personnel et service
There was room painting/construction happening while I was there. Plastic sheeting was taped up and down the hallways with furnishings stacked on one side of the hallway. I was woken up during the night when a piece of circle sheet rock that was taped over a fist-sized hole fell off the wall. The bed was comfortable and the room and bathroom were clean. Overall it was good for the price.
Séjour de 2 nuits en juin 2023
Réponse de Manager le 12 juin 2023
Hello Kristin,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

6/10 Satisfaisant

Benjamin

Séjour de 1 nuit en juin 2023
Réponse de Manager le 30 juin 2023
Hello Benjamin,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.