Piscine couverte
Vérifier la disponibilité

Avis sur Hilton Scranton & Conference Center

3.5 out of 5
Hilton Scranton & Conference Center
100 Adams Ave, Scranton, PA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 548 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 257 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 1003." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

kathleen

Séjour de 1 nuit en août 2023
Réponse de Kelsi le 3 sept. 2023
We appreciate your feedback and look forward to seeing you again it the future!

6/10 Satisfaisant

René

Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Kenneth, Clarks Summit

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Clean but rather tired property. Stained and rippled carpet in the room plus the toilet had a slow leak around the ring (we did tell the hotel on checking out).
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Loan

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
We stayed one night to do The Office walking tour. The front desk staff were super friendly and had great recommendations. The hotel is right downtown and is walking distance to many things. The hotel itself is dated and old. The beds are doubles and not queens. It would be great if they did a Reno on the rooms. The washrooms are old and the carpets are stained.
Séjour de 1 nuit en mai 2024
Réponse de -Management le 25 mai 2024
Thank you for the review, Loan. I am glad to hear that our staff was friendly and helpful. We strive for hospitality! I am also very sorry to hear about the state of our room. We hope to get our hotel updated soon. We hope to see you again in Scranton soon.

10/10 Excellent

INGRID

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for our daughter’s graduation. Staff very courteous. The faculty very clean. Had an opportunity to use the gym and it well equipped - there was even a Peloton!
Séjour de 2 nuits en mai 2024
Réponse de -Management le 25 mai 2024
Thank you for the review, Ingrid. We are so happy to hear that you enjoyed your stay with us. I am very happy to hear that you used our gym and our Peloton bike. We are sending our congratulations to your daughter for all her hard work! We hope to see you again in Scranton.

2/10 Horrible

Brittany

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not worth staying here
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Kimberly, Sellersville

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
I reserved a king suite but our room was in poor quality (the rug had stains, the pull out couch was dirty. I also saw another King Suite during our stay that was much nicer (hardwood floor, kitchenette, clean). I was disappointed in the quality of our room.
Séjour de 1 nuit en mai 2024
Réponse de -Management le 16 mai 2024
Hello Kimberly, we are so sorry to hear about your stay with us. We dropped the ball during your stay with us. If you could please call the hotel directly the next time you plan to stay with us so we can make your next stay with us right for you. (570)343-3000.

8/10 Bien

Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de -Management le 16 mai 2024
Thank you for the review, Jesus. We are so glad that you enjoyed your stay with us. We hope to see you again soon!

8/10 Bien

Jenna

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
One set of outlets in our room didn’t work next to the bed.
Séjour de 2 nuits en mai 2024
Réponse de -Management le 16 mai 2024
Thank you for the review, Jenna. We are glad you enjoyed your stay with us. We are terribly sorry about the outlet not working properly. We hope to see you again soon.

8/10 Bien

Seth

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall the stay was just OK. The property is very clean and able to host large events. I stayed on the second floor while an event was occurring and the room was suprisenly quiet.
Séjour de 2 nuits en mai 2024
Réponse de -Management le 16 mai 2024
Thank you for the review, Seth. We are so happy to hear that it was quiet for you on the second floor while an event was happening. We hope to see you again soon.

6/10 Satisfaisant

Sarah

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de -Management le 16 mai 2024
Thank you for the review, Sarah. We are so sorry to hear about your experience with us. The next time you plan to stay with us, please call the hotel directly so we can make your next stay right for you. (570)343-3000

8/10 Bien

Rebecca

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de -Management le 16 mai 2024
Thank you for the review, Rebecca. We are so happy you stayed with us. We hope to see you again soon!

10/10 Excellent

Lenore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de -Management le 16 mai 2024
Thank you for the review, Lenore. We are so happy that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Brandon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a nice room and very clean
Séjour de 1 nuit en mars 2024
Réponse de Tyler - Front Office Supervisor le 8 avr. 2024
Brandon, I am very happy to hear that you enjoyed your recent stay with us here at the Hilton Scranton, and that you were pleased with the quality of your accommodations. I hope that you will stay with us again, should your travels bring you back to the Scranton Area!

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to West Scranton.
Séjour de 1 nuit en mars 2024
Réponse de Tyler - Front Office Supervisor le 8 avr. 2024
I am happy to hear that you enjoyed your recent stay with us! We look forward to seeing you again in the near future!

10/10 Excellent

Colin, Manotick

Séjour de 1 nuit en mars 2024
Réponse de -Management le 16 mai 2024
Thank you for the review, Colin. We are so happy you enjoyed your stay with us. We hope to see you again soon!

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome friendly non robotic staff that makes you feel at home and taken care of!
Séjour de 1 nuit en mars 2024
Réponse de Tyler - Front Office Supervisor le 8 avr. 2024
James, I am very happy to hear that you enjoyed your recent stay, and look forward to welcoming you back for your next visit to the Scranton area!

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
K
Séjour de 3 nuits en mars 2024
Réponse de Tyler - Front Office Supervisor le 8 avr. 2024
I am pleased to hear that you enjoyed your recent stay with us, and look forward to welcoming you back for your next visit to Scranton!

6/10 Satisfaisant

Tammy

Voyage en couple
Poor location. Rooms need updating. Air conditioning poor. $17.00 for parking. 🙁 Breakfast not included. ☹️ I will stay at Fairfield Marriott next time.
Séjour de 1 nuit en mars 2024
Réponse de Tyler - Front Office Supervisor le 8 avr. 2024
Thank you for sharing details of your recent experience at our property, as feedback such as this plays a vitally important part in our ongoing efforts to improve the quality of the services that we offer our guests. I am very sorry to hear that aspects of your stay fell short of your expectations. I hope that you will give us the opportunity to provide you with a quality experience in the near future.

10/10 Excellent

helen

Séjour de 1 nuit en mars 2024
Réponse de Tyler - Front Office Supervisor le 8 avr. 2024
We are very happy to hear that you enjoyed your recent stay with us, and look forward to welcoming you back for you next visit to the Scranton area!

8/10 Bien

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here before, great location in town, walking distance to many great restaurants. Didnt realize it was day of St Patty's day parade in Scranton so hotel bar was packed and celebrating! Not ideal with 2 teens in tow, but not a major issue. Only real complaint was no towels in bathroom, except used one left on floor. Again, pretty minor and easily fixed.
Séjour de 1 nuit en mars 2024
Réponse de Kelsi le 15 mars 2024
We appreciate your feedback and look forward to seeing you again in the future!

10/10 Excellent

Kelly

Séjour de 2 nuits en mars 2024
Réponse de Tyler - Front Office Supervisor le 8 avr. 2024
I am happy to hear that you enjoyed your recent stay with us! We look forward to seeing you again in the near future!

6/10 Satisfaisant

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wallpaper was peeling off the walls and had many stains. When I took a shower in the morning the soap/bodywash dispenser in the shower was empty so I had no soap. Around 10 am I was woken up by someone knocking on my door even though I had the Privacy Please sign hanging on the door handle. Since the person knocked numerous times and wasn’t leaving I had to get up and answer the door. It was Houskeeping asking if I needed them to clean my room. I said I am checking out at noon. They asked if I needed anything. I was quite annoyed.
Séjour de 1 nuit en mars 2024
Réponse de Kelsi le 15 mars 2024
We appreciate your feedback and hope to be seeing you again in the future!

8/10 Bien

Joanna

Bathroom was not very clean. Toilette, floor, no hand soap available at the sink.
Séjour de 2 nuits en février 2024
Réponse de Kelsi le 15 mars 2024
We appreciate your feedback and look forward to seeing you again in the future!

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed for just one night. The room was clean and comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Kelsi le 15 mars 2024
We appreciate your feedback and look forward to seeing you again in the future!

8/10 Bien

David, Ogden

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with convenient services. Staff are professional but not obsequious. Very clean, in a "modern" way.
Séjour de 1 nuit en février 2024
Réponse de Tyler - Front Office Supervisor le 28 févr. 2024
I'm very pleased to hear that you enjoyed your recent stay with us. We look forward to seeing you again in the near future. Thank you for taking the time to share details of your stay with us.

10/10 Excellent

Kevin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Second time staying here great stay like last time
Séjour de 1 nuit en février 2024
Réponse de Tyler - Front Office Supervisor le 27 févr. 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Blake

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super convenient
Séjour de 3 nuits en février 2024
Réponse de Tyler - Front Office Supervisor le 27 févr. 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

MARIYA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's close to everything, clean and comfortable. Very good for family stays.
Séjour de 3 nuits en décembre 2023
Réponse de Tyler - Front Office Supervisor le 27 févr. 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Samantha

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room had water damage from ceiling which had questionable mold issues. Shower knob for shower head was loose and not functional. Very disappointed for a Hilton.
Séjour de 1 nuit en février 2024
Réponse de Tyler - Front Office Supervisor le 27 févr. 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

8/10 Bien

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Great room, hard bed
Everything was absolutely wonderful! Except for the bed, the bed was rock hard.
Séjour de 1 nuit en février 2024
Réponse de Tyler - Front Office Supervisor le 27 févr. 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

2/10 Horrible

Anthony

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Check in on the hotels policy is listed for 3pm... We arrived bout 2:30pm expecting to have the ability to check into the hotel at that time as we respectfully submitted a special request to the hotel property that was properly submitted to the hotel property as outlined in the hotel policy.
Séjour de 1 nuit en février 2024
Réponse de Kelsi le 14 févr. 2024
I am very sorry for this experience, unfortunately we can not guarantee a check in before 3pm but we do try our best to accommodate if possible. We do hope to see you in the future.

10/10 Excellent

Christina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service, Mahogani was extremely helpful and also maintenance was also great. Great experience!
Séjour de 2 nuits en février 2024
Réponse de Kelsi le 14 févr. 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Kelsi le 14 févr. 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Danielle

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Kelsi le 14 févr. 2024
Thank you for your feedback, we look forward to seeing you in the future!

8/10 Bien

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 14 févr. 2024
Thank you for your feedback, we look forward to seeing you in the future!

4/10 Médiocre

Kathy

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The swimming pool was closed and the hot tub not working. So disappointed after a busy travel day.
Séjour de 1 nuit en janvier 2024
Réponse de Tyler - Front Office Supervisor le 30 janv. 2024
I'm very sorry for the inconvenience that the pool/spa maintenance had on your recent stay with us. I truly hope that you will choose to stay with us again in the future, so that we can provide you with a quality stay, and you can experience all of the amenities that our property has to offer.

10/10 Excellent

Karenanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always a favorite when visiting University of Scranton student.
Séjour de 1 nuit en janvier 2024
Réponse de Tyler - Front Office Supervisor le 30 janv. 2024
We're very pleased to hear that you enjoyed your recent stay with us, and eagerly await your next visit!

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay. Clean rooms and property and the staff was friendly and helpful!
Séjour de 1 nuit en décembre 2023
Réponse de Tyler - Front Office Supervisor le 30 janv. 2024
We're very happy to hear that you enjoyed our stay, and your interactions with members of our team! Thanks for taking the time to share details of your experience with us!

10/10 Excellent

Todd

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great amenities and wonderful area
Séjour de 1 nuit en janvier 2024
Réponse de Tyler - Front Office Supervisor le 30 janv. 2024
Very happy to hear that everything was to your liking! Thanks for taking the time to share your experience with us!

4/10 Médiocre

TJ

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
My food was wrong when I ordered at the bar I had no lights that worked in my room the bed was really comfortable and the front desk was really helpful I just think the people working at the bar need a little more training I told them twice I didn’t order the brisket sandwich and still got was given it
Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 23 janv. 2024
Thank you for your feedback we will share this with the staff to ensure this does not happen in the future. We hope you choose to stay with us again in the future.

10/10 Excellent

Karin

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 23 janv. 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Mary Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hilton in Scranton is always a good place to stay. Nice staff and easy location to the university.
Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 23 janv. 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Jessica

Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 14 févr. 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Équipements
Front desk staff was excellent
Séjour de 2 nuits en janvier 2024
Réponse de Kelsi le 23 janv. 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

8/10 Bien

Emily

Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 14 févr. 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Amber, Exeter

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 23 janv. 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Stephanie

Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 23 janv. 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

4/10 Médiocre

Kara

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 23 janv. 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en janvier 2024
Réponse de Kelsi le 23 janv. 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.