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Avis sur Springhill Suites by Marriott Savannah Midtown

2.5 out of 5
Springhill Suites by Marriott Savannah Midtown
11317 Abercorn St, Savannah, GA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 299 avis sur 857." "
Note des voyageurs de 8 (Bien), d’après 249 avis sur 857." "
Note des voyageurs de 6 (Satisfaisant), d’après 143 avis sur 857." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 857." "
Note des voyageurs de 2 (Horrible), d’après 77 avis sur 857." "

7,8/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Yannick

Séjour de 1 nuit en juin 2022
Réponse de k. Whitsett le 5 juil. 2022
Yannick, thanks for sharing your review of SpringHill Suites with our team. It was our pleasure to answer your questions and serve you as a guest. We hope to see you again real soon.

6/10 Satisfaisant

Alexandre

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2018

10/10 Excellent

eric, canada quebec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon service et reçu un upgrade des notre arriver.
Séjour de 1 nuit en juillet 2018

2/10 Horrible

Kandise

Voyage en famille
Les points faibles : Propreté et personnel et service
My family was charged for a cleaning fee but the room was never cleaned for the 4 daye we were there. My mom spoke to the front desk and was told they would give us clean linen but we would have to change the sheets ourselves which is unacceptable!! Especially if we were charged an extra fee for cleaning service!
Séjour de 4 nuits en mai 2024

10/10 Excellent

Dorothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff has been so warm, kind, and helpful. Special thank you to Jewel for her kindness and help.
Séjour de 4 nuits en mai 2024

8/10 Bien

Princess

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Clean & safe.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Mike, rochester hills

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was friendly and helpful. Property needs maintenance, repairs and renovation. The desk chair was missing one leg, so when I sat down I nearly fell off and hurt myself. The shower leaked so the bathroom floor was wet. The toilet gurgled and sprayed water from the bowl when the toilet from another room was flushed. They also ran out of some breakfast items for a couple days.
Séjour de 4 nuits en mars 2024

8/10 Bien

Megan

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property does not provide as much breakfast as advertised and the hot tub is non existent (different hotel) the fire pit was non functional. Other than that it was a pleasent experience.

2/10 Horrible

WILLIAM, Brandon

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Didn't disclose their cleaning policy. Only cleaned our room 1/5 nights stayed. Broken/hazardous furniture.
Séjour de 5 nuits en mars 2024

8/10 Bien

Carrie, Corning

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place got a lot of unfair reviews in my opinion. We did have an insect in our bathroom celling fixture, but it was not a cockroach, it was a harmless silverfish. Our room (326) was clean and spacious. The bathroom sinks were reviewed by some as not draining. You have to push the stopper so it pops up and then the sink drains fine. Beds were pretty comfy and coffee/microwave/fridge in room were nice to have. Front desk staff the night we checked in was not outgoing, but the rest of the staff were very pleasant. Breakfast did run out of things close to the ending time. Overall we were pleased. It was close to what we were there for and the price was fine as well.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Paul

Voyage en couple
Les points forts : Personnel et service et équipements
Property showing its age, Wallpaper peeling, Unfilled holes where screws have been removed. Tiny sink in kitchen area. No table or chairs to eat, even though there was plenty of room for them.
Séjour de 2 nuits en février 2024

10/10 Excellent

Ovianyelis C

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay. Manuel, the front desk guy was very nice , he helped us with towels and sheets we need it for the beed-sofa . Breakfast was super good and girls asking all the time if we needed something else to eat. They have eggs , pancakes juice , yogurt , bagels , cereals a lot. The room was clean and big enough for the six of us.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

KEVIN

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bathroom in my room was not clean. The shower was dirty the sink was dirty, the phone did not work and i saw roaches in the room. Not happy with this Marriott property.
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 3 mars 2024
Dear Kevin, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

MIGUEL

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Vanessa

Séjour de 1 nuit en février 2024

10/10 Excellent

Veronica

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Jessica

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Needs more cleaning, bedsheets and towels are little bit wear out.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 3 mars 2024
Dear Jessica, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Phillip

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel for a good price.
The hotel was clean and the staff was friendly. The beds were comfortable and the room had a good layout. The area had a lot of restaurants to choose from and was nice.
Séjour de 1 nuit en février 2024

10/10 Excellent

Lori

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient for exploring- walkable to everything of interest - !

10/10 Excellent

Demetrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 Bien

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was super quiet and in a good location for us while visiting our son that lives near the hospital. The breakfast was lacking. The food was cold and often not refilled.
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Management le 3 mars 2024
Dear Mary, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Karma

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 Bien

Beth

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Clifford

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location could use a bigger sign. But other than that its nicely tucked away and around a lot stores and restaurants.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Everyday there was the same person, in the same blue honda, parked in the handicap space by the front door smoking weed! It stunk and it speaks volumes on the lack of security or caring!
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 18 janv. 2024
Dear John, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Satisfaisant

Javier

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk le 18 janv. 2024
Dear Javier, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Horrible

Diana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 5 janv. 2024
Dear Diana, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Ebony

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to the hospital.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The run was exactly as expected per the website. The staff members were friendly. The pool was small (and cold) so we only used it once. Overall we had a good experience.
Séjour de 3 nuits en décembre 2023

8/10 Bien

Jim

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Richard

Les points faibles : Infrastructures et conditions de l’hébergement
Pretty tired
This particular SpringHill Suites seems tired and unpopular. There were about 7 cars in the lot. While pretty clean, the rooms and furniture felt tired.
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk le 21 déc. 2023
Dear Pretty Tired, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Cully

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’ll stay at this one anytime.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and friendly hotel
Séjour de 5 nuits en novembre 2023

8/10 Bien

Michael

Voyage en famille
Les points forts : Personnel et service
Breakfast was disappointing . Not much left and not fresh. It didn’t close until 9:30. We got there at 9.
Séjour de 1 nuit en novembre 2023
Réponse de Front Desk le 21 déc. 2023
Dear Guest, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Work well for what I needed because of location
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location was great for what i needed
Séjour de 5 nuits en octobre 2023

2/10 Horrible

Julia, Savannah

Got charged for a service I never received, and they refused to issue a refund
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 7 déc. 2023
Dear Julia, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Carolyn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wow didn’t know about you
We were extremely satisfied. The location was great, the accommodations and the service made our day. We Have decided to make this location our go to for all future trips home. Your marquee sign is outrageously small for an amazing place, please revisit it. All in all you’re awesome.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Stacey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The lady at check-in was knowledgeable & did a fantastic job! She was super busy but kept her cool.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

James, Cleveland

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a property I can say that I will NEVER stay again. I was disgusted from the time of arrival the outside was old, dirty and rundown. This hotel had the audacity to be called Marriott. Later to find out that it is a privately owned hotel, which does NOT uphold the Marriott standard by any means from the moldy hotel rooms to the terrible breakfast, which was brought out in Ziploc bags and a broken waffle dispenser in which may it impossible to partake in the “breakfast “ that’s supposed to be included. Everyone needs be aware of this prior to booking. In addition the manage could care less about you and the quality of your stay and if you were to ask her for anything, she would act as if you are irritating her and being an inconvenience. You were warned!
Séjour de 4 nuits en septembre 2023
Réponse de Front Desk le 7 déc. 2023
Dear James, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Horrible

Quinshale

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The manager lied in said she will be waiting for someone to call to do a refund never answer for them then stop answering for me . The clerk was sleep on the sofa just bed business the hotel stink plus very old
Séjour de 2 nuits en septembre 2023
Réponse de Front Desk le 7 déc. 2023
Dear Quinshale, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Horrible

Aaron

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Front Desk Manager le 14 sept. 2023
Dear Aaron, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Horrible

Bridgit

Voyage en famille
Les points faibles : Équipements
Arrived and the man at the desk was very rude and seemed preoccupied. He gave us our keys and sent us to a room when arriving to the room it had never been cleaned. Went back to front desk accompanied by the cleaning person to tell the front desk the rooms on the floor were not ready even though we arrived 2 hours after checkin. Then we were sent to another room and our keys would not work after finally getting in the room it was not cleaned all the way. We are so disappointed. We have always been loyal Marriot costomers.
Séjour de 1 nuit en septembre 2023
Réponse de Front Office Manager le 14 sept. 2023
Dear Bridgit, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Satisfaisant

Ahmad

Voyage d’affaires
Les points forts : Propreté et personnel et service
This Location Served My Primary Focus
I chose this location because of its proximity to the location of a conference I was attending. I also appreciated that they offered breakfast. My negative comment was the status of the fitness center. Although the treadmill was functional, the incomplete dumb bell set and options were abysmal.
Séjour de 3 nuits en août 2023
Réponse de Front Desk le 7 déc. 2023
Dear Ahmad, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Satisfaisant

Jennifer

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was not clean, Bobby pins on floor, rubber band on floor, just all around dirty
Séjour de 2 nuits en août 2023
Réponse de Front Office Manager le 15 août 2023
Dear Jennifer, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

MICHELLE

Séjour de 1 nuit en août 2023

10/10 Excellent

Cloie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Lonesome

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
The handyman helped me jumpstart my car when it couldn’t start - very thankful for that!
Séjour de 2 nuits en août 2023
Réponse de Front Office Manager le 15 août 2023
Dear Lonesome, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.