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Avis sur JW Marriott Savannah Plant Riverside District

5 out of 5
JW Marriott Savannah Plant Riverside District
400 W RIVER ST, Savannah, GA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 744 avis sur 1013." "
Note des voyageurs de 8 (Bien), d’après 129 avis sur 1013." "
Note des voyageurs de 6 (Satisfaisant), d’après 72 avis sur 1013." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 1013." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1013." "

9,6/10

Propreté

9,0/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le détour à Savannah, JW Marriott est l’endroit pour y séjourner. Magnifique, nouveau style dans un lieu historique. Elegant propre et spacieux. Et le personnel très accueillant. Le week-end du thanksgiving est féérique!
Séjour de 1 nuit en novembre 2023
Réponse de Courtney B. Front Desk Manager le 28 nov. 2023
Hello and Good Day!We truly thank you for your positive feedback! We hope to welcome you again soon!- Sincerely Front Desk Team

10/10 Excellent

Louis A

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at the JW Marriot was excellent. Perfect location. Everything was perfect about this stay.
Séjour de 4 nuits en mai 2024
Réponse de GM le 28 mai 2024
Dear Louis A, What a fantastic review! It is rewarding to see that we provided you with a 'perfect stay' and we are proud to have done so. Thank you for being our guest, and we will see you the next time you visit Savannah. Best, Simon Pettigrew, GM

10/10 Excellent

Gershon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Jonathan, West Chester

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 3 nuits en mai 2024
Réponse de GM le 28 mai 2024
Dear Jonathan, Thank you for reviewing and recommending our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Simon Pettigrew, GM

10/10 Excellent

Anthony, Laval

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great site. I highly Recommend it for a short 2 night stay.
Séjour de 3 nuits en mai 2024
Réponse de GM le 27 mai 2024
Dear Anthony, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to Savannah. Best, Simon Pettigrew, GM

8/10 Bien

Tina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful. Our room faced a busy bar street so it was quite noisy throughout the night. All in all a good experience
Séjour de 1 nuit en mai 2024
Réponse de GM le 27 mai 2024
Dear Tina, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and one area for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Sincerely, Simon Pettigrew, GM

10/10 Excellent

Johnna

Voyage en couple
Beautiful hotel! Every aspect was just right for us!!
Séjour de 4 nuits en mai 2024
Réponse de GM le 26 mai 2024
Dear Johnna, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Simon Pettigrew, Managing Director

6/10 Satisfaisant

amy

Voyage en groupe, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Gorgeous hotel but lacking in areas. We had a very nice room with a view of the river and River Street. However, it smelled of dog pee and my bag retained this smell after sitting on the floor. We were in Savannah for my wedding. I personally spoke with the front desk several times in regards to hair, flowers and cake needing access to my floor. I was told it was not an issue, they took my name and the names of the individuals needing access. None of this was passed on and I had been assured it would not be an issue. It was an issue and caused several delays for the day. Also, my friend was staying at the hotel as well. Her bathroom flooded due to no shower curtain. It took over 5 hours to for someone to attend to the issue. This was after calling the from desk 3 times.
Séjour de 3 nuits en mai 2024
Réponse de GM le 22 mai 2024
Dear amy, Thank you for choosing to stay with us on your special day, but I'm sorry that your stay was not flawless. I regret our breakdown in communication. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit and congratulate you on your new marriage. Sincerely, Simon Pettigrew, GM

10/10 Excellent

Andrea

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicest hotel I’ve ever stayed at. Amazing experience with even better service. 10/10
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Andrea, Thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Simon Pettigrew, GM

6/10 Satisfaisant

Josh

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de GM le 18 mai 2024
Dear Josh, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Simon Pettigrew, GM

10/10 Excellent

Shanell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Shanell, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Simon Pettigrew, GM

10/10 Excellent

Ashleigh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property as described and great location to explore Savannah
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Ashleigh, Thank you for sharing your review and recommendation. We're pleased that our hotel and fun location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Simon Pettigrew, GM

4/10 Médiocre

Brandy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The idea around this hotel is great, the area is fun and there are lots of bars and restaurants as well as events. The room we stayed in for $500 a night was no where up to par with a room for that price. The walls were so thin in the bathroom you could listen to your neighbor's TikTok. Service was slow by no fault of the employee, the hotel is understaffed. The outside noise at night on the city "view" side was terrible at 1:30 am, perhaps I would have liked a river view more? Calling down for your car or for a bellman took forever as no one manned the phones. The room was very small, a basic room in my opinion. The bed was comfortable, there was a chair to sit in as well, and there was a small window on one quarter of the outside wall. The rest of the wall is covered by a drapery. It did feel very boxed in. All in all I would say I enjoyed the area, but I don't think I would stay in this Marriot again. We are Gold Elite Bonvoy members and usually enjoy staying with Marriot so we were greatly disappointed in the comfort and service of this property.
Séjour de 1 nuit en mai 2024
Réponse de GM le 15 mai 2024
Dear Brandy, I'm sorry our service and accommodations left you underwhelmed; please forgive us. Guest satisfaction is our highest priority, and I regret that you did not enjoy the hotel. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. We hope that you will reconsider your return. Sincerely, Simon Pettigrew, GM

10/10 Excellent

ROBERT

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very unhelpful with transportation issues.
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear ROBERT, While I'm glad that you enjoyed your stay with us, I'm very sorry that we were not helpful with your transportation issues. Please forgive us. We value your comments and will use them to ensure we are more consistent in our service levels. We would be pleased to have you back for a flawless experience. Thank you for staying with us. Sincerely, Simon Pettigrew, GM

8/10 Bien

Federico, Bogota, Colombia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de GM le 11 mai 2024
Dear Federico, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Simon Pettigrew, Managing Director

6/10 Satisfaisant

Harold, lima

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice location, new and comfortable rooms. Service was really bad, not helpful at all.
Séjour de 3 nuits en mai 2024
Réponse de GM le 10 mai 2024
Dear Harold, Thank you for taking the time to share your feedback and for being our valued Guest. Normally, our staff does a terrific job of responding to our guests' needs; that did not happen in your case. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Simon Pettigrew, Managing Director

4/10 Médiocre

Dawn Marie

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Dear Dawn Marie, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Simon Pettigrew, Managing Director

10/10 Excellent

Shellie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel
Séjour de 1 nuit en mai 2024
Réponse de GM le 8 mai 2024
Dear Shellie, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Simon Pettigrew, Managing Director

10/10 Excellent

Toby

Séjour de 2 nuits en janvier 2024
Réponse de GM le 26 mai 2024
Dear Toby, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Simon Pettigrew, Managing Director

10/10 Excellent

Linda

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is unique; champagne and cookies on check in; location is excellent for the river walk; safe and clean
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Linda, We appreciate you taking the time to share your experience with us. We love hearing that you enjoyed our unique amenities and location. We look forward to your return trip. Best, Simon Pettigrew, Managing Director

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay. The property is beautiful, staff is attentive, food was terrific, spa services were great. Teenagers loved it too. Pool and service there was wonderful.
Séjour de 6 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear Karen, Your feedback is welcomed and appreciated. I’m glad to hear your family enjoyed our beautiful hotel, attentive staff, and terrific amenities. Thank you for taking the time to review your experience, and we hope to host you again soon. Best, Simon Pettigrew, GM

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property and the staff was great. Ryan the valet parking attendant was super nice and was very helpful in getting me everything I needed . It was my first time there and he made my check in experience very easy and pleasant. I do plan on coming back!!
Séjour de 2 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear Thomas, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we look forward to your return. Best, Simon Pettigrew, GM

8/10 Bien

Donald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great river view rooms. Minor issue with hot water changing temperatures during shower and was fixed the day we notified the front desk. No in-room QR code or binder for in-room dining. Fixed by front desk that day we let them know via text link.
Séjour de 2 nuits en avril 2024
Réponse de GM le 27 avr. 2024
Dear Donald, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the lapses you experienced. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Simon Pettigrew, GM

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely awesome hotel!
Séjour de 3 nuits en avril 2024
Réponse de GM le 27 avr. 2024
Dear Robert, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Simon Pettigrew, GM

6/10 Satisfaisant

Ulla

Séjour de 2 nuits en avril 2024
Réponse de GM le 23 avr. 2024
Dear Ulla, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, George Hartman, GM

6/10 Satisfaisant

Matt

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Will never stay again. Beautiful property w/ great restaurants. Staff was attentive but certainly not great. BUT, we stayed in the 3 Muses building in a Loft room and each night the windows shook from the music blasting from the Electric Moon Rooftop Bar (a completely seperate building but still part of the complex). Even with sound machines to drown out some of it, made it really difficult to sleep. Saturday the music didn't stop until 3:30 am. A JW Marriot needs to give some type of notice or warning. Many other guests complained of the same.
Séjour de 4 nuits en avril 2024
Réponse de GM le 22 avr. 2024
Dear Matt, I apologize for the disturbance caused by the city noise that prevented you from having a peaceful night's sleep. Please accept our sincerest apologies for any inconvenience caused. We always strive to ensure that our guests have the most comfortable stay possible, and I'm sorry that we didn't meet your expectations on this occasion. Your feedback is important to us as it helps us continually improve the guest experience. Thank you for taking the time to share your review with us. Sincerely, George Hartman, Hotel Manager

8/10 Bien

James

Voyage en famille
Sink clogged.
Séjour de 3 nuits en avril 2024
Réponse de GM le 22 avr. 2024
Dear James, While I'm glad you enjoyed your stay overall, I'm very sorry that your sink was clogged. We regret any frustration caused. We appreciate your patronage and hope to host you again for a flawless experience. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

Elizabeth

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel. Pet friendly, water view, clean and great staff.
Séjour de 1 nuit en avril 2024
Réponse de GM le 19 avr. 2024
Dear Elizabeth, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our amenities pleasing and our staff friendly. We hope to see you again soon! Best, George Hartman, Hotel Manager

10/10 Excellent

Leundra

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Ok
Séjour de 14 nuits en mars 2024
Réponse de GM le 17 avr. 2024
Dear Leundra, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, George Hartman, Hotel Manager

6/10 Satisfaisant

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
View was stunning. Older property but well maintained. We stayed in 2534 (5th floor) and night noise was overwhelming. Noise was not from outside property but event venue above our room. Saturday pm bass from music was thumping in our room. Sunday pm, chairs/tables scooted above us until 2am.
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Linda, Thank you for choosing our historic hotel. I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. We hope to host you again for a better experience. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

Yilian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing stay at JW Marriot
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Yilian, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, George Hartman, Hotel Manager

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Dear Robert, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, George Hartman, Hotel Manager

10/10 Excellent

Josh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de GM le 19 avr. 2024
Dear Josh, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, George Hartman, Hotel Manager

10/10 Excellent

Robert Michael, Erlanger

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 4 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Robert Michael, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, George Hartman, Hotel Manager

6/10 Satisfaisant

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GM le 13 avr. 2024
Dear Richard, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, George Hartman, Hotel Manager

8/10 Bien

William W

Séjour de 4 nuits en avril 2024
Réponse de GM le 2 mai 2024
Dear William W, We are thrilled you had a great stay! Thank you for the review, and please visit us again. Best, Simon Pettigrew, GM

10/10 Excellent

Raul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 2 nuits en mars 2024
Réponse de GM le 11 avr. 2024
Dear Raul, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, George Hartman, Hotel Manager

10/10 Excellent

Susanne

Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Susanne, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Simon Pettigrew, Managing Director

8/10 Bien

alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear alan, It’s wonderful to hear you had a nice experience with us. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, George Hartman, Hotel Manager

2/10 Horrible

Joseph

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 avr. 2024
Dear Joseph, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

roger

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Loved the river view, vibe and walk ability to local attractions.
Séjour de 3 nuits en avril 2024
Réponse de GM le 8 avr. 2024
Dear roger, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, George Hartman, Hotel Manager

10/10 Excellent

Lantha, Abingdon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay at the JW Marriott. Stunning lobbies is all the buildings! Dining options were excellent. We will return.
Séjour de 3 nuits en avril 2024
Réponse de GM le 8 avr. 2024
Dear Lantha, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting Savannah. Thank you for your kind feedback, and we look forward to hosting you again. Best, George Hartman, Hotel Manager

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en avril 2024
Réponse de GM le 7 avr. 2024
Dear Heather, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, George Hartman, Hotel Manager

10/10 Excellent

Jessica

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Very very cool place to stay. Lots of thought and plans went into designing this hotel. Can’t wait to come back for longer.
Séjour de 1 nuit en avril 2024
Réponse de GM le 7 avr. 2024
Dear Jessica, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, George Hartman, Hotel Manager

6/10 Satisfaisant

Leanne

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 4 nuits en mars 2024
Réponse de GM le 7 avr. 2024
Dear Leanne, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

Laurie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed this property so much while staying for the night on our drive to Fla, that we booked to additional nights on the way back home. Sometimes it's the little things: cookies and prosecco on check-in, resort credit to be used at the many dining choices, turn-down service at night and sometimes it's the big things: a dinosaur skull or enormous chunks of glittering gems on display in the lobby or the immense stack from the original power plant preserved and centrally located in the hotel. It's a very unique and interesting property with comfortable rooms, a great staff and perfect location. The one thing I thought the hotel and associated eateries could do better at would be to limit the amount of plastic cups, straws and utensils they used. Seemed everything was served with or in plastic. With this exception, I have nothing but good things to report on for our stay!
Séjour de 1 nuit en mars 2024
Réponse de GM le 4 avr. 2024
Dear Laurie, Thank you for your wonderful recommendation, and I've taken note of your feedback regarding our cups/straws. We value your patronage and look forward to hosting you again on your way back home. Best, George Hartman, Hotel Manager

10/10 Excellent

Sherry Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big room, comfortable bed, nice amenities, good food. Odd eclectic style.
Séjour de 4 nuits en mars 2024
Réponse de GM le 3 avr. 2024
Dear Sherry Ann, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our style and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Mark Lehman, Hotel Manager

10/10 Excellent

stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 7 nuits en mars 2024
Réponse de GM le 3 avr. 2024
Dear stephen, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, George Hartman, Hotel Manager

6/10 Satisfaisant

james

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
1. We stayed in the building directly across from multiple nightclubs. There was very loud music and cars driving down the street with very loud bass until 3:00am. It literally felt like the room was shaking when they drove by. It was impossible to go to sleep. This is not a fault of the hotel but I do think that they should offer a warning on certain rooms regarding the noise level on certain days of the week. Especially when you are paying more for an upgraded room. We definitely would not have chosen to stay there if we knew this about the location. 2. When we checked in we were rushing to get to an event at another location so we asked that our bags be taken to our room. When we arrived to our room at 10:30pm the bags were not there and we had to request them. 3. The valet attendants were great. Unfortunately the text system used to alert them you are ready for your car doesn't allow you to choose your location. The hotel is made up of multiple buildings which we did not know when booking the room. The only restaurant serving breakfast is in the main building so before checking out we took our bags with us to eat there. But when we requested our car it was taken to the building that our room was in even though we originally left it with the attendant in the main building. It was a buys weekend morning so it took quite a while to realize what happened and to get our vehicle.
Séjour de 1 nuit en mars 2024
Réponse de GM le 2 avr. 2024
Dear James, Thank you for staying with us. I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for a better stay in the future. Sincerely, George Hartman, Hotel Manager

10/10 Excellent

SanDee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unique
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear SanDee, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, George Hartman, Hotel Manager