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Avis sur Fairfield Inn By Marriott Savannah Airport

2.5 out of 5
Fairfield Inn By Marriott Savannah Airport
10 Stephen S Green Dr, Savannah, GA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 179 avis sur 448." "
Note des voyageurs de 8 (Bien), d’après 141 avis sur 448." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 448." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 448." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 448." "

8,2/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Danny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Climatiseur très bruyant
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Danny,Thank you for taking the time to provide your review. Your feedback regarding the air conditioner is appreciated and will be addressed by our maintenance team. We hope you will consider staying with us again in the future.

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en août 2018
Réponse de bobbyAGM le 2 août 2019
Thank you for taking the time to let us know how we are doing.

10/10 Excellent

daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de bobbyAGM le 2 août 2019
Thank you for taking the time to let us know how we are doing. We are glad that you were happy with your stay.

8/10 Bien

Jill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Affordable and clean, would stay again.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Leonard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very close to the interstate
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Leonard,It was a pleasure hosting you at Fairfield Inn & Suites Savannah Airport! We're glad our location was ideal for your trip, and we invite you to stay with us again should you be back in the area.

8/10 Bien

Kim

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We had a late flight so the proximity to the airport was perfect. Exactly what we needed for one night.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Kim,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay.

10/10 Excellent

Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property and airport pickup was very nice. Bryant at reception couldn’t have been more helpful and professional. He was amazing!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Lynn,We here at Fairfield Inn & Suites Savannah Airport appreciate your kind comments! We are pleased you experienced a convenient stay thanks to our airport pickup. It is also wonderful to hear you experienced world-class service from Bryant. We will be sure to share your compliments with him. It was a pleasure to have you here, and we look forward to welcoming you back soon.

6/10 Satisfaisant

Denise

Séjour de 1 nuit en avril 2024

8/10 Bien

keith

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We stayed here because of how close it was to the airport. Less than 3 minutes away. The staff were all very friendly and always had a smile and a nive greeting. The breakfast was ok, had better and also have had worse. The hotel was a zoo that weekend (not their fault at all) there was a huge group that made breakfast impossible unless you had time to wait. Again, not the hotel's fault. The hotel itself needs an upgrade though. The shower had zero pressure and half the TV channels didnt work. Also the AC was super loud but it worked so that was the most thing. I would stay here again though because the staff was nice and the location was really good for the airport
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Keith,Thank you for choosing Fairfield Inn & Suites Savannah Airport and for sharing your valuable feedback. While we are sorry your stay wasn't perfect, we appreciate you highlighting our wonderful staff and great location. Your comments will be taken into consideration as we continue making improvements for our great guests. It was a pleasure to host you, and we look forward to welcoming you back and impressing you even further.

10/10 Excellent

Ismelda

Voyage en famille
Les points forts : Personnel et service
Great customer service! However, the property is outdated. There is mold in the bathroom.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Ismelda,Thank you so much for taking the time to share your thoughts with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. That said, your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve our facilities and the services we offer. It was a pleasure having you here, and we hope you enjoyed your time in Savannah.

6/10 Satisfaisant

rebecca

Séjour de 1 nuit en avril 2024

8/10 Bien

Susan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean room, good coffee, and decent scrambled eggs. Checkin person’s communication skills were lacking.
Séjour de 1 nuit en avril 2024
Réponse de Na'Kaieta Spencer le 8 avr. 2024
Thank you for your feedback.

6/10 Satisfaisant

Polly

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Upon check in, there were several police in the parking lot. I questioned the front desk clerk but she offered no explanation. The room itself was in poor shape. The towel racks in the bathroom were all torn down. Towels were left by the TV. The room was average for cleanliness.
Séjour de 1 nuit en mars 2024
Réponse de Na'Kaieta Spencer le 4 avr. 2024
Thank you for your feedback. We apologize that we can not explain all situations to the guest as those parties that were involved handled the situation. Thank you for letting us know about the room issues as these matters have been forwarded to the maintenance department.

10/10 Excellent

Maegan

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an amazing stay and Ashley on Friday was the best and when we checked out it was so easy and they even accommodated me for the air conditioner not getting cold enough I would totally recommend this hotel
Séjour de 2 nuits en mars 2024
Réponse de Na'Kaieta Spencer le 4 avr. 2024
Thank you for your feedback

10/10 Excellent

Brandi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janea was extremely helpful with any situation or question I had!
Séjour de 1 nuit en mars 2024
Réponse de Na'Kaieta Spencer le 31 mars 2024
Thank you for your feedback

6/10 Satisfaisant

Roger

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Diane

Voyage en famille
Les points faibles : Personnel et service
Front desk staff abrupt, and unwelcoming, irritated by our questions. Toilet in the room did not flush despite several attempts, and we had to use the hallway guest restroom for toilet access.
Séjour de 1 nuit en mars 2024
Réponse de Na'Kaieta Spencer le 26 mars 2024
Thank you for your feedback. We do apologize for the inconveniences that you experienced during your stay with our property. We will share your feedback with the leadership and maintenance team.

10/10 Excellent

Kendra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Na'Kaieta Spencer le 26 mars 2024
Thank you for your feedback.

8/10 Bien

Ethan

Voyage en groupe
Les points forts : Propreté et personnel et service
The hotel had free EV charging which was nice, but showers needed to be updated. Our shower initially had a drainage issue but it was fixed by staff day one. Getting new linens seemed to be a little difficult since the room was not serviced every day but luckily we ran into staff in the hallway and let them know our request, Other than that no complaints, gets the job done.
Séjour de 3 nuits en mars 2024
Réponse de Na'Kaieta Spencer le 24 mars 2024
Thank you for your feedback. We hope that you come back to visit with us.

4/10 Médiocre

Luciano, Farmington

Les points faibles : Infrastructures et conditions de l’hébergement
It’s an older facility for the price.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 mars 2024
Dear Luciano,Thank you for sharing your feedback with us. We value your input and hope to have the opportunity to enhance your experience in the future.

10/10 Excellent

Nathan, west hempstead

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and peaceful. My lady and I drove all the way from New York. And we couldn’t wait to get into the hotel. And we were so happy with the suite. King bed. 2 tv’s. Couch. Desk. More than enough space for 2 people. We truly enjoy our experience here. And the staff was so friendly. The thing I will say for anyone traveling to or around this place is be conscious of the time, many restaurants close early. And some run out of food. Outside of that ribs a beautiful place. The outlets are a great way to lol 4/5 hours.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Nathan, Thank you for being our guest at Fairfield Inn & Suites Savannah Airport and for the five-star rating! We're thrilled that you enjoyed your stay, and we appreciate you sharing what you loved the most about your visit. It sounds like you had the opportunity to take full advantage of our convenient location, and we hope that if your travels bring you back this way, we'll be your first stop!

10/10 Excellent

Michael, LINCOLN

Séjour de 1 nuit en mars 2024
Réponse de Na'Kaieta Spencer le 27 mars 2024
Thank you for your feedback.

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenience
Séjour de 2 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Maria,Our team works to ensure all guests enjoy a hassle-free experience, and we're delighted that you found our hotel convenient during your stay. We look forward to welcoming you back to Fairfield Inn & Suites Savannah Airport for another exceptional stay!

10/10 Excellent

Dennis

Séjour de 1 nuit en février 2024
Réponse de Na'Kaieta Spencer, AGM le 23 mars 2024
Thank you for your feedback.

10/10 Excellent

Art

Good customer service
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Art,There are many aspects that go into a top-notch stay here at Fairfield Inn & Suites Savannah Airport. Hospitality is important, and our team will be thrilled to know they were a positive aspect of your visit. Thank you for choosing Fairfield Inn & Suites Savannah Airport. Come back anytime!

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff great!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Patrick,Thank you for trusting Fairfield Inn & Suites Savannah Airport with your recent lodging needs. It's wonderful to hear you had a positive experience and that you appreciated the excellent hospitality our team provided. We're grateful for your kind words, and we hope to have the pleasure of your company the next time you're in the area.

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Na'Kaieta Spencer, AGM le 23 mars 2024
Thank you for your feedback.

10/10 Excellent

Joanne, Nepean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Na'Kaieta Spencer, AGM le 23 mars 2024
Thank you for your feedback.

10/10 Excellent

Cherie, Eagan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toilets are too low. Older people need higher ones. Bathroom door in room 223 sticks.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 2 févr. 2024
Dear Cherie,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your overall experience, and we'll be sure to share your feedback about the toilets with our team for further consideration. It was a pleasure having you here, and we hope you return soon!

8/10 Bien

Edward, Cheswick

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Na'Kaieta Spencer, AGM le 23 mars 2024
Thank you for your feedback.

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easily accessible off of I95
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Dear Donna,Thank you for choosing Fairfield Inn & Suites Savannah Airport! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was great and clean!
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
Exceptional is a word we love to hear! At Fairfield Inn & Suites Savannah Airport, we take great pride in the high standards of cleanliness we adhere to, so we're thrilled this commitment was reflected in your stay. Thank you for your glowing review and perfect rating, and we hope to welcome you back again soon!

8/10 Bien

Latrecia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay at Savannah
Stay was fine. Free Breakfast advertised, but only until 9am. Easiest check-in experience ever
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 12 janv. 2024
Dear Paul,Thank you for sharing your experience at Fairfield Inn & Suites Savannah Airport! We're pleased you were satisfied with your stay and had a smooth check-in experience. We hope you enjoyed our breakfast, and we look forward to welcoming you back for another hassle-free stay.

6/10 Satisfaisant

Dave

Voyage en couple
Toilet was plugged when we arrived, television reception was poor with pixilation, and limited channel selection. First person to shower ran out of hot water after a minute and half.
Séjour de 1 nuit en décembre 2023
Réponse de Na'Kaieta le 8 janv. 2024
Thank you for your feedback. We apologize the inconvenience that these concerns may have caused you during your stay with us. We hope that you come back to visit us as we are correcting the issues that you experienced during your stay with us.

8/10 Bien

Robert S

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Lakisia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near everything. Very clean and staff was superb
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Brieanna

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is stunning and very well put together. They didn’t have the room I ordered ready at an earlier time so they moved me rooms. Super kind workers. Manager was a bit rude but overall amazing experience
Séjour de 1 nuit en décembre 2023
Réponse de Na'Kaieta le 2 janv. 2024
Thank you for your feedback and time. We apologize for the guest service experience being less than our best. We will share the information with the leadership team and hope that you come back to visit us as we correct the issues that you pointed out to us.

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Roebling Road Raceway
Réponse de Na'Kaieta Spencer, AGM le 23 mars 2024
Thank you for your feedback.

10/10 Excellent

Chong In

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Stephanie, Orangeville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an overnight stay while driving to Florida from PA. Check in was great. We actually got there early before check in was able to check in and get our room. Staff was wonderful. Everything was very clean. Only one downside would be is the bed was not comfortable
Séjour de 1 nuit en décembre 2023
Réponse de Na'Kaieta le 2 janv. 2024
Thank you for your feedback.

10/10 Excellent

HECTOR, GREENSBORO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Charlotte

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It need some work a bit dated .. need new flooring
Séjour de 3 nuits en novembre 2023
Réponse de Na'Kaieta le 28 nov. 2023
Thank you for your response

10/10 Excellent

Dewitt

Nice to offer car parking while gone. Front desk and shuttle staff were excellent.
Séjour de 1 nuit en novembre 2023
Réponse de Na'Kaieta le 28 nov. 2023
Thank you for your response

2/10 Horrible

Kevin

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room was moldy; staff entered my room while sleeping.
Séjour de 2 nuits en novembre 2023
Réponse de Na'Kaieta le 28 nov. 2023
Thank you for sharing your issues with your stay as we apologize for the staff entering the room and we would hope that you stay with us again as we continue to correct the issue that you made us aware of.

10/10 Excellent

jude

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en novembre 2023
Réponse de Na'Kaieta le 27 nov. 2023
Thank you for your feedback

8/10 Bien

Travis

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Staff was amazing my only issue is that my bathroom shower was dirty
Séjour de 3 nuits en novembre 2023
Réponse de Na'Kaieta Spencer le 9 nov. 2023
Thank you for your feedback. We will make that this is passed on to our housekeeping staff as a tool to help them improve or see if we need to change the product that we are using to clean the bathrooms.