Avis sur Days Inn & Suites by Wyndham Savannah Midtown
Days Inn & Suites by Wyndham Savannah Midtown
211 Stephenson Ave, Savannah, GA
Avis
6,0
5,8/10
Propreté
6,8/10
Personnel et service
6,0/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
30 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 2 mai 2024
Hi Deborah,We sincerely apologize for the inconvenience you experienced during your stay with us. Our team strives to maintain the highest standards of cleanliness and maintenance, and we regret that your room did not meet those expectations. Regarding the disturbances caused by other guests, we understand how frustrating this can be, and we apologize for any discomfort it caused. We do take such matters seriously and always cooperate with local authorities when necessary. We appreciate your feedback and will use it to improve our services for future guests.
6/10 Satisfaisant
Richard
Voyage avec des animaux de compagnie, Voyage en couple
25 avr. 2024
Richard
Séjour de 2 nuits en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Richard, We appreciate your feedback regarding the breakfast options and will share it with our team for future improvements. We strive to enhance our guests' experiences and hope you will consider staying with us again to notice the changes we implement.
10/10 Excellent
Sonia
Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sonia
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 23 avr. 2024
Hi Sonia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our hotel's condition, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 Satisfaisant
Khalilah
Voyage en famille
22 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements
Khalilah
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 23 avr. 2024
Hi Khalilah,We appreciate your feedback and are glad to hear that you found the rooms satisfactory. However, we regret any impression of unwelcoming atmosphere experienced during your stay. Our team is dedicated to ensuring all guests feel welcomed and valued throughout their time with us. Rest assured, we'll address your concerns internally to uphold our commitment to providing a warm and hospitable environment for all our guests.
10/10 Excellent
Michal
Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michal
Séjour de 5 nuits en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Michal,We appreciate your feedback on our hotel's cleanliness and affordability. We strive to offer a value-driven stay for our guests. Our team continuously works to provide a comfortable experience within a budget-friendly range. Thank you for choosing to stay with us and for sharing your thoughts.
6/10 Satisfaisant
jonathan
Voyage en couple
5 avr. 2024
jonathan
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 7 avr. 2024
Hi Jonathan,We're delighted to have been your choice during a challenging time with your relative in the nearby hospital. Ensuring our guests' safety and comfort is our priority, and we're glad you felt secure during your stay. While we appreciate your feedback on the property's aesthetics and breakfast offerings, rest assured that we constantly strive to enhance our facilities and services to meet the evolving needs of our guests. Your insights are invaluable as we continue to refine our offerings.
10/10 Excellent
veronica angela
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
veronica angela
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 3 avr. 2024
Hi Veronica Angela,We are pleased to hear that you appreciated our hotel's commitment to excellent customer service. At our establishment, we prioritize providing exceptional service to all our guests, ensuring a comfortable and enjoyable stay. Our dedicated team works tirelessly to meet the needs and expectations of our guests, and we are delighted to hear that our efforts were recognized during your visit. Your satisfaction is paramount to us, and we look forward to welcoming you back for another outstanding experience in the future.
2/10 Horrible
Talia
27 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Talia
Séjour de 5 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello Talia, We appreciate your kind words about our staff and value your feedback on the rooms. If you have any further comments or concerns, please feel free to reach out to our management team for assistance. Thank you for choosing our hotel for your stay.
4/10 Médiocre
Chris
Voyage en famille, Voyage d’affaires
26 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 27 mars 2024
Hi Chris,We sincerely apologize for any inconvenience you experienced during your recent stay. However, it's important to clarify that our billing procedures are in line with industry standards, and any pre-authorization charges are fully disclosed upon reservation. Regarding refunds, while we endeavor to process them promptly, individual bank processing times may vary, which unfortunately can lead to delays beyond our control. As for the cleanliness and safety of our property, we take these concerns seriously and have stringent security measures in place to ensure the well-being of all our guests. We appreciate your feedback and will continue to strive for excellence in all aspects of our operations.
4/10 Médiocre
Kirsten
Voyage en famille
25 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kirsten
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Specialist le 26 mars 2024
Hi Kirsten,We apologize for the experience you encountered during your stay. Our team strives to maintain a high standard of cleanliness and comfort for all our guests, and we regret that we fell short of your expectations in this instance. We take all feedback seriously and will address the issues you've mentioned with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your acknowledgment of our friendly staff and hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future.
6/10 Satisfaisant
Jessica
Voyage en famille
16 mars 2024
Les points faibles : Propreté et équipements
Jessica
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Specialist le 16 mars 2024
Hi Jessica,We appreciate you taking the time to share your experience with us. It's wonderful to hear that you found our front desk staff accommodating. We apologize for any inconvenience you experienced with housekeeping, and we'll certainly look into this matter to ensure it's addressed promptly. Regarding breakfast, we take food safety seriously, and we'll investigate your concerns thoroughly. Your feedback helps us improve, and we hope to have the opportunity to exceed your expectations in the future.
8/10 Bien
Ben
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ben
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 13 mars 2024
Hi Ben,We're thrilled to hear you and your son enjoyed your stay with us! Our team strives to create a welcoming and comfortable environment for all our guests, and it's rewarding to know we succeeded in making your experience memorable. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you back to the area. Thank you for choosing to stay with us!
8/10 Bien
Evandro
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Evandro
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 4 mars 2024
Hi Evandro,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
4/10 Médiocre
Tim
Voyage en couple
28 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tim
Séjour de 4 nuits en février 2024
Réponse de Manager le 1 mars 2024
Hello Tim, We are sorry to hear your recent stay did not meet your expectations. Feedback is valuable to us; please rest assured the necessary departments will be informed to address your concerns appropriately. We appreciate your comments and hope to welcome you back in the future for a better experience in our area.
4/10 Médiocre
Ariel
19 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ariel
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Specialist le 20 févr. 2024
Hi Ariel,We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations. We take cleanliness and the professionalism of our staff very seriously, and we will address these concerns with our housekeeping and customer service teams to prevent such issues from reoccurring in the future. Your feedback is invaluable to us as we continuously strive to improve our services.
2/10 Horrible
Melissa
19 févr. 2024
Melissa
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Specialist le 20 mars 2024
Hi Melissa,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
4/10 Médiocre
Alisha
18 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alisha
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Specialist le 20 févr. 2024
Hi Alisha,We're truly disappointed to hear about your experience, and we take cleanliness very seriously at our hotel. Our dedicated housekeeping team undergoes rigorous training to maintain the highest standards of cleanliness throughout our premises. We apologize for any lapses you may have encountered and assure you that we are addressing this issue internally to prevent recurrence. Your feedback is invaluable to us, and we hope you'll consider giving us another chance to exceed your expectations in the future.
2/10 Horrible
lorena
Voyage d’affaires
18 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
lorena
Séjour de 4 nuits en février 2024
Réponse de Guest Relations Specialist le 20 févr. 2024
Hi Lorena,We're sincerely sorry to hear about your disappointing experience. Cleanliness and exceptional service are our top priorities, and we regret that we fell short of your expectations. We take all feedback seriously and will address the issues you've raised with our housekeeping and service teams to ensure such lapses are rectified. Your comfort and satisfaction are important to us, and we hope you might reconsider staying with us in the future.
8/10 Bien
Ocie
Voyage d’affaires
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent room for the price.
Ocie
Séjour de 2 nuits en février 2024
Réponse de Manager le 10 févr. 2024
Hello Ocie,Thank you for choosing our hotel for your two nights stay. We are delighted to hear that our room met your needs and provided everything you required. We hope you had a comfortable stay and that you will consider staying with us again in the future.
10/10 Excellent
Amy
7 févr. 2024
Les points forts : Propreté et personnel et service
Amy
Réponse de Guest Relations Specialist le 8 févr. 2024
Hi Amy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 Excellent
Michelle
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michelle
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations Specialist le 31 janv. 2024
Hi Michelle,We appreciate your positive feedback and are delighted to hear that you enjoyed your three-night stay with us. It's wonderful to know that you found the room to be very clean, and that our team members were accommodating and friendly. We take pride in maintaining high cleanliness standards and providing excellent customer service. We look forward to welcoming you back for another enjoyable stay in the future.
2/10 Horrible
William
28 janv. 2024
William
Séjour de 4 nuits en janvier 2024
Réponse de Guest Relations Specialist le 30 janv. 2024
Hi William,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
4/10 Médiocre
Milagros R.
12 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Milagros R.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Milagros R.,Thank you for sharing your feedback regarding the rooms. We apologize if you experienced any inconvenience during your stay. Please be assured that we will address the issue and work towards improving our cleanliness standards. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for a better experience.
2/10 Horrible
John
Voyage en famille avec de jeunes enfants
3 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 9 janv. 2024
Hi John,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our commitment to maintaining high standards of cleanliness is paramount, and we take your concerns seriously. Our team works diligently to address issues promptly, and we will certainly investigate the reported conditions to ensure they are promptly addressed. We regret any disruption caused by noise and will explore measures to minimize disturbances for our guests. Your insights are valuable as we strive to continually improve our guest experience.
10/10 Excellent
Philomene
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Philomene
Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations Specialist le 8 janv. 2024
Hi Philomene,Thank you for the top-notch 5/5 rating! We're delighted to know you had a great experience. Your positive feedback is much appreciated, and we hope to have the pleasure of hosting you again soon.
2/10 Horrible
Adam
26 déc. 2023
Adam
Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations Specialist le 28 déc. 2023
Hi Adam,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
2/10 Horrible
Lynette
25 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lynette
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 27 déc. 2023
Hi Lynette,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
10/10 Excellent
Andre
Voyage en couple
19 déc. 2023
Les points forts : Propreté et équipements
Andre
Réponse de Manager le 10 févr. 2024
Hello Andre,Thank you for sharing your positive experience with us! We appreciate your kind words and are delighted to hear that you found our hotel and staff to be amazing. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.
4/10 Médiocre
Jeffrey
Voyage en famille
10 déc. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Specialist le 11 déc. 2023
Hi Jeffrey,We appreciate your feedback and are pleased to hear that you found the room satisfactory for its value. We sincerely apologize for any inconvenience caused by the reported issue of individuals smoking in the vicinity. Our hotel strictly enforces non-smoking policies, and we regret that some guests may have overlooked these regulations. We are actively addressing the matter to ensure a more comfortable environment for all our guests. Thank you for bringing this to our attention.
8/10 Bien
Jenny
Voyage en couple
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jenny
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 3 déc. 2023
Hello Jenny,Thank you for your feedback! We're glad to hear that you had a smooth check-in and check-out experience. Our team strives to make the process as efficient as possible for our guests. We appreciate your kind words about the quietness of the property as well. Your feedback is valuable to us and we hope to welcome you back in the future.
8/10 Bien
Helson
23 nov. 2023
Helson
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Specialist le 13 déc. 2023
Hi Helson,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
6/10 Satisfaisant
Jessica
19 nov. 2023
Jessica
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 10 déc. 2023
Hello Jessica,We appreciate you choosing our hotel for your stay. Should you have any feedback or concerns, we kindly encourage you to reach out directly to our hotel so we can address them promptly. We hope to have the opportunity to welcome you back in the future for an improved experience.
8/10 Bien
STEPHANIE, JACKSONVILLE
13 nov. 2023
STEPHANIE
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Specialist le 6 déc. 2023
Hi Stephanie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 Satisfaisant
Robert
Voyage en groupe
3 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mehhhh
Robert
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 4 nov. 2023
Hi Robert,We appreciate your feedback and are pleased to hear that you found the hotel to be reasonably priced. We understand that expectations can vary, and while we may not be a luxury establishment, we strive to provide a comfortable and affordable stay for our guests. We hope to continue welcoming guests like you in the future and provide a satisfactory stay within the confines of our pricing.
8/10 Bien
Ocie
Voyage d’affaires
24 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Next to my destination.
Ocie
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Specialist le 25 oct. 2023
Hi Ocie,We greatly appreciate your positive feedback regarding your recent stay with us. We take pride in offering comfortable and budget-friendly accommodations with essential amenities like a refrigerator. Our dedicated staff is always on hand to assist guests with their needs, ensuring a pleasant and convenient stay. We're delighted to hear you enjoyed the nearby buffet, adding to the overall experience. We hope to have the pleasure of welcoming you back on your next visit.
2/10 Horrible
Amanda
Voyage en groupe
22 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Eh
Amanda
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 24 oct. 2023
Hi Amanda,We apologize for your less than satisfactory experience during your recent stay at our hotel. Cleanliness is of paramount importance to us, and we are disappointed to hear that the room did not meet your expectations. We understand your concerns about the toilet paper supply, and we are actively working to improve our housekeeping standards to ensure that all guests have a comfortable stay. Regarding the breakfast experience, we sincerely apologize for any inconvenience you faced, and we will address this matter with our staff to ensure such incidents do not occur in the future. Your feedback is valuable in helping us make necessary improvements.
4/10 Médiocre
Tracy
8 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tracy
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Specialist le 10 oct. 2023
Hi Tracy,We appreciate your feedback and are sorry to hear about the issues you encountered during your stay. We take all guest comments seriously and will certainly look into the water pressure and cleanliness concerns to ensure a better experience for future guests. It's great to hear that you found the fridge and microwave to be to your liking. We value your input as it helps us make necessary improvements for the comfort of our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Cherri
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cherri
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations Specialist le 6 oct. 2023
Dear Cherri, We're delighted to hear that you had a great experience during your stay! Your satisfaction is our top priority, and we're thrilled that your time with us met your expectations. If there are any specific aspects of your visit that you found particularly enjoyable or any feedback you'd like to share, please feel free to let us know. We look forward to the opportunity to welcome you back for another wonderful stay in the future. Thank you for choosing Days Inn & Suites by Wyndham Savannah Midtown!
2/10 Horrible
Peter
18 sept. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Peter
Séjour de 4 nuits en septembre 2023
Réponse de Guest Relations Specialist le 19 sept. 2023
Hi Peter,We are truly sorry to hear about the issues you encountered during your stay. Providing a safe and comfortable environment for our guests is our top priority, and we take your feedback seriously. We will investigate and address the concerns you've raised, including the internet, ATM, pool, and breakfast issues, as well as any concerns related to the behavior of other guests. Please accept our apologies for any inconvenience you experienced, and if you have any additional information or feedback to share, please do not hesitate to contact us. Your feedback helps us make improvements, and we hope to have the opportunity to provide you with a better experience in the future.
4/10 Médiocre
Kandi
25 août 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Card was charged twice
Kandi
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 7 sept. 2023
Hi Kandi! Thank you for taking the time to write this review and share your experience. Occurrences like yours are very rare because we work within a highly organized system that is designed to prevent such mishaps, and we regret to hear that this system failed you. Thank you for taking the time to share your experience and to bring this matter to our attention.
6/10 Satisfaisant
Mark
Voyage en famille
22 août 2023
Mark
Séjour de 3 nuits en août 2023
Réponse de Guest Relations Specialist le 23 août 2023
Hi Mark! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excellent
Kevin
Voyage en famille
12 août 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Good
Kevin
Séjour de 3 nuits en août 2023
Réponse de Guest Relations Specialist le 15 août 2023
Hi Kevin! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.
6/10 Satisfaisant
Jean
Voyage en famille
11 août 2023
Les points forts : Personnel et service
Jean
Séjour de 3 nuits en août 2023
Réponse de Guest Relations Specialist le 12 août 2023
Hi Jean! We strive to give you a great experience, and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with the noise. We are constantly working on improving the soundproofing in our rooms to ensure our guests have a peaceful stay. We are so sorry that you smelled smoke in your room and want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.
10/10 Excellent
Donna
7 août 2023
Donna
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 9 août 2023
Hi Donna! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!
6/10 Satisfaisant
Cassandra
5 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mediocre
Cassandra
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 8 août 2023
Hi Cassandra! Thank you for taking the time to complete our survey and share your experience! We assure you that the pool is cleaned on a regular basis, including weekly special treatment and want to apologize for the state in which you found it. We're also sorry to hear that you did not thoroughly enjoy the breakfast options, and want to let you know that we take your suggestions to heart and are reconsidering the available choices. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Excellent
Nidal
30 juil. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Nidal
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations Specialist le 31 juil. 2023
Hi Nidal! It is wonderful to hear from you! We're glad that you enjoyed the value and the convenient location of our hotel! We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
10/10 Excellent
Tara
Voyage en famille
29 juil. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Tara
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relations Specialist le 31 juil. 2023
Hello Tara! We strive to give you a great experience, and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our door and the smell in your room. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Nonetheless, we appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.
4/10 Médiocre
Voyageur vérifié
Voyage en famille
24 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing, outdated and not worth it
Voyageur vérifié
Séjour de 3 nuits en juillet 2023
Réponse de Guest Relations Specialist le 24 juil. 2023
Hello Valued Guest! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed. We assure you that the pool is cleaned on a regular basis, including weekly special treatment and we want to apologize for the state in which you found it. We're also sorry to hear that you did not thoroughly enjoy the breakfast options, and want to let you know that we take your suggestions to heart and are reconsidering the available choices. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
4/10 Médiocre
Nadia
Voyage en famille
13 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nadia
Séjour de 3 nuits en juillet 2023
Réponse de Guest Relations Specialist le 14 juil. 2023
Hi Nadia! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed. We're also sorry to hear that you did not thoroughly enjoy the breakfast options, and want to let youknow that we take your suggestions to heart and are reconsidering the available choices. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; we hope that this will be the case during your next stay with us.
10/10 Excellent
Voyageur vérifié
Voyage en famille
9 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations Specialist le 9 juil. 2023
Hello Valued Guest! Thank you for completing the survey regarding your recent stay at our property. It is always our goal to be as helpful and accommodating as possible and to treat our guests as we would treat our families. Thank you for choosing our hotel. We hope to see you again soon.