Avis sur Hampton Inn Sarasota - I-75 Bee Ridge
Hampton Inn Sarasota - I-75 Bee Ridge
5995 Cattleridge Blvd, Sarasota, FL
Avis
7,6
Bien
7,8/10
Propreté
7,6/10
Personnel et service
8,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage d’affaires
12 avr. 2024
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Kirk, we regret to hear about your check-in experience which took longer than expected. Please rest assured that we are constantly working on our processes to ensure swift and efficient guest services. Thank you for your patience and your feedback.
8/10 Bien
Susan
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Susan, it's great to see you enjoyed the comfortable bedding and our front desk team at Hampton Inn Sarasota - I-75 Bee Ridge. Your breakfast experience is noted; we understand the importance of starting the day with a wholesome meal. Your feedback ensures improvements are put in place to better align our breakfast service with our guests' satisfaction. We appreciate your review and we look forward to ensuring your next stay is up to your expectations.
10/10 Excellent
Juan Pablo
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan Pablo
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Juan, thank you for choosing the Hampton Inn Sarasota - I-75 Bee Ridge and recommending us! We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.
8/10 Bien
Nina
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nina
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 8 avr. 2024
Nina, thank you so much for your rating on Expedia. It is delightful to know that your stay at the Hampton Inn Sarasota - I-75 Bee Ridge met your expectations. Our team looks forward to welcoming you back for an even better experience next time!
6/10 Satisfaisant
Jeri
Voyage en couple
6 avr. 2024
Les points faibles : Personnel et service
Jeri
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
Jeri, we're sorry to read about your experience at check-in. We aim to provide accurate information and treat all guests respectfully. Your feedback has been noted and will be shared with our team members for review. We hope you will reconsider and give us another chance to demonstrate our commitment to excellent customer service.
10/10 Excellent
David
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
David, we are delighted to hear about your recent visit to Hampton Inn Sarasota - I-75 Bee Ridge. We appreciate your patience with the navigation difficulties and are glad you appreciated our central location. Your kind words about your experiences at our accommodations are greatly valued. We trust we'll be your top choice for yet another great stay when you return. Safe travels until then!
4/10 Médiocre
Regina
Voyage d’affaires, Voyage en couple
25 mars 2024
Les points faibles : Personnel et service
Regina
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Regina, it's unfortunate to hear about your recent experience. Our aim is to provide all guests with a swift and seamless stay, so your feedback about the elevator and room conditions is concerning. Your comments regarding the breakfast offering and the temperature of the rooms and common areas have not gone unnoticed. We have always taken pride in providing quality and value across generations, and it's disappointing to learn we failed to uphold these standards during your visit. We hope we can have another opportunity in the future to enhance your experience and regain your trust.
6/10 Satisfaisant
Oscar, Milton
20 mars 2024
Les points forts : Propreté
Oscar
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Oscar, we notice you rated the hotel with a middle-of-the-road score, suggesting there might have been aspects of your stay that did not meet your expectations. We hope to understand more about your experience to improve our service. Please feel free to provide your insights directly to the hotel. We treasure your appraisal and take it seriously.
2/10 Horrible
John
Voyage en famille
18 mars 2024
Les points faibles : Personnel et service
John
Réponse de Customer Service le 19 mars 2024
John, it's unfortunate to hear about your misunderstanding regarding receipt and incidental charges. Rest assured, it's generally standard practice for online booking platforms to send the final bill, and incidental charges are typically reversible, provided there's no damage. Regrettably, your experience was not as smooth as we would like. We hope you believe in second chances and consider giving us the opportunity to make this right.
10/10 Excellent
Randall
Voyage en couple
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randall
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Randall, thank you for highlighting the excellent location of Hampton Inn Sarasota - I-75 Bee Ridge. We're glad it suited your plans perfectly. We hope to serve you again soon.
10/10 Excellent
Robert, Bangor
Voyage d’affaires
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Robert, it's wonderful to hear that you found the Hampton Inn Sarasota - I-75 Bee Ridge to be immaculate. We pride ourselves in providing a spotless environment for our guests. We look forward to welcoming you back in the future.
10/10 Excellent
Larry
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
Larry, it's wonderful to hear that you appreciated the convenient location of Hampton Inn Sarasota - I-75 Bee Ridge. The proximity to local attractions such as Miller’s Ale House certainly adds a fun element to our guests' stay. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 Excellent
Cheri
3 mars 2024
Cheri
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 5 mars 2024
Thank you for the fantastic rating, Cheri!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn Sarasota - I-75 Bee Ridge! We can't wait to see you again soon.
10/10 Excellent
Douglas
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Douglas
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 29 févr. 2024
Douglas, it's wonderful to hear that you had an excellent experience at Hampton Inn Sarasota - I-75 Bee Ridge. We pride ourselves on providing unmatched guest experiences and are thrilled your stay reflected this. We cherish your feedback and look forward to welcoming you back soon!
10/10 Excellent
Joanne
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 25 févr. 2024
Joanne, we appreciate your positive feedback regarding the cleanliness and convenient location of Hampton Inn Sarasota - I-75 Bee Ridge. Our team members strive to provide a pleasant and accessible environment. Come back and visit us again soon!
10/10 Excellent
Melanie
Voyage en famille
3 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 5 févr. 2024
Melanie, we're thrilled to hear about your positive experience at Hampton Inn Sarasota - I-75 Bee Ridge. It's wonderful to know our team member went the extra mile to locate your rewards number. We're truly grateful for your kind words and look forward to your return visit.
10/10 Excellent
Edward
Voyage en couple
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 24 janv. 2024
Edward, we're pleased to know that Hampton Inn Sarasota - I-75 Bee Ridge managed to meet your travel needs as a couple. Making our guests' journeys smooth and comfortable is our primary goal and we're glad we could achieve that with you. We hope you had a memorable stay and look forward to welcoming you back when you're next in the area. Safe travels.
6/10 Satisfaisant
Omar
Voyage en famille
20 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Omar
Séjour de 2 nuits en janvier 2024
4/10 Médiocre
Annie Chi Yan
Voyage en couple
16 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annie Chi Yan
Réponse de Customer Service le 17 janv. 2024
Annie Chi Yan, we take note of the issues you've outlined, from a delay at check-in due to high demand, to issues with the air conditioning system in your room. We additionally note your concerns around the cleanliness of the linens and an inconsistency with the in-room services.While we're glad that you found our front desk team members courteous, we recognize that your stay did not meet all expectations, especially during a bustling holiday period. We assure you that providing a seamless guest experience is our top priority and we're committed to making improvements to prevent similar instances in the future. We appreciate your feedback, and it will surely guide us in enhancing our services and processes. Thank you for taking the time to share your experience.
10/10 Excellent
Barry
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barry
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Thank you for the wonderful rating, Barry!It's fantastic you enjoyed your time at Hampton Inn Sarasota - I-75 Bee Ridge so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
6/10 Satisfaisant
Mitchell
Voyage en couple
15 janv. 2024
Les points forts : Propreté
Mitchell
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Mitchell, we appreciate your time to leave a rating. While it's clear your experience with us was average, we're eager to make your next visit more impressive. Your feedback is highly valued and will be used to improve our future guest experiences.
6/10 Satisfaisant
Lon
Voyage en famille
13 janv. 2024
Les points forts : Confort de la chambre
Meh!
Lon
Séjour de 6 nuits en janvier 2024
Réponse de Customer Service le 15 janv. 2024
Lon, your feedback is appreciated. It's disheartening to hear your stay didn't completely align with the typical experience at our establishment. While it's good to note you enjoyed breakfast, your comments regarding the frequency of the room cleaning have been taken into account for improvements. Trust us on making your future stays more enjoyable.