Avis sur Mitsui Garden Hotel Sapporo West
Mitsui Garden Hotel Sapporo West
6-2-4 Kita Gojo Nishi, Chuo, Sapporo, Hokkaido
Avis
9,2
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Mitsui Garden Hotel Sapporo West le 11 mai 2024
Thank you very much for choosing Mitsui Garden Hotel Sapporo West.We are very sorry to hear that your Internet connection was unstable.We will discuss the issue with the relevant authorities and make every effort to improve the situation.Based on your feedback, we will strive to provide you with even more satisfactory service and to be a hotel that you will repeatedly visit. We sincerely look forward to serving you again. Thank you very much for your feedback. Front Office Manager
10/10 Excellent
YOSEP
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YOSEP
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 7 mai 2024
Thank you very much for choosing Mitsui Garden Hotel Sapporo.Thank you very much for taking time out of your busy schedule to give us a wonderful evaluation of our hotel.We hope you enjoyed your stay in Sapporo.We take your comments and opinions seriously and strive to improve our services every day. We look forward to welcoming you to Mitsui Garden Hotel West again when you visit Sapporo. Thank you very much from the bottom of out heart. Mitsui Garden Hotel West
8/10 Bien
Justina
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justina
Séjour de 3 nuits en mars 2024
Réponse de 三井ガーデンホテル札幌ウエスト宿泊支配人 le 2 mai 2024
Thank you very much for your recent visit to Mitsui Garden Hotel Sapporo West.Thank you again for your feedback on your stay.Although the hotel is not connected to the subway, it is located about a 4-minute walk from the nearest Sapporo Station.We look forward to your next visit.Mitsui Garden Hotel Sapporo WestAccommodation Manager
10/10 Excellent
Apisit
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Apisit
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 30 avr. 2024
Thank you for staying at Mitsui Garden Hotel Sapporo.Thank you for your compliments on our hospitality, location and rooms.We are glad you enjoyed your stay in Sapporo.Our hotel is only a 4-minute walk from Sapporo Station, so you will not have to worry even if it snows.We hope you will visit us again when you come to Hokkaido. All of our staff look forward to serving you again.Mitsui Garden Hotel Sapporo West
10/10 Excellent
Wing Yee
Voyage en groupe
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wing Yee
Séjour de 1 nuit en avril 2024
Réponse de 三井ガーデンホテル札幌ウエスト宿泊支配人 le 2 mai 2024
Thank you very much for your recent visit to Mitsui Garden Hotel Sapporo West.Thank you again for your feedback on your stay.We are sorry to hear that the public baths were crowded. We hope that you will make use of the TV monitor to check the crowded condition next time.We sincerely look forward to your next visit.Mitsui Garden Hotel Sapporo WestAccommodation Manager
10/10 Excellent
Kazuma
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kazuma
Séjour de 1 nuit en avril 2024
Réponse de 三井ガーデンホテル札幌ウエスト宿泊支配人 le 30 avr. 2024
この度は三井ガーデンホテル札幌ウエストをご利用くださいまして、誠にありがとうございます。また、貴重なお時間をお使いいただきご宿泊の感想をお寄せくださり重ねてお礼申し上げます。札幌でのご滞在を快適にお過ごしいただけた様子が私共にとって何よりの幸せでございます。立地の良さに関してましては、JR札幌駅から徒歩4分の立地で多くのお客様からご好評をいただいており、周りに飲食店やショッピング施設も多数ございます。お客様にもその点を評価していただき嬉しく存じます。これからもお客様の声をもとに、ご満足をいただけるサービスを目指し繰り返しご利用頂けるホテルを目指して参ります。 また札幌にお越しになられるご機会がございましたら是非とも三井ガーデンホテル札幌ウエストをご利用くださいませ。
10/10 Excellent
SHIZUKA
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SHIZUKA
Séjour de 2 nuits en avril 2024
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 20 avr. 2024
この度は三井ガーデンホテル札幌ウエストをご利用くださいまして、誠にありがとうございます。また、ご宿泊の感想をお寄せくださり重ねてお礼申し上げます。お客様よりフロントスタッフへのお褒めのお言葉を頂戴し大変嬉しく存じます。このようなお客様からのお褒めのお言葉が、私どもの何よりの励みでございます。また、今回のご旅行がお客様にとって良いご滞在となった事は私どもにとっても大変嬉しく存じます。今回頂戴したこのお言葉に慢心することなく、今後もお褒めのお言葉を賜れますよう、一同日々精進して参ります。次回札幌にお越しの際にも是非三井ガーデンホテル札幌ウエストをご利用ください。またのご利用をスタッフ一同、心よりお待ち申し上げます。三井ガーデンホテル札幌ウエスト宿泊支配人
8/10 Bien
EUNJIN
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EUNJIN
Séjour de 3 nuits en mars 2024
Réponse de Front Office Manager le 10 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West. We appreciate your precious comment. We hope you had enjoyed a trip in Japan.We are very glad to hear that you have enjoyed our convenient location and our hotel hospitality.We will continue to serve everyone for their " memorable hotel"We are waiting for your next use. Thank you for posting your experience.
10/10 Excellent
Dakota, Phoenix
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dakota
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manage le 10 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.With a very convenient location just a 5-minute walk from JR Sapporo Station, you have more options to go to other cities near Sapporo. In addition, there are many shopping malls around the area.We are glad to hear that you were satisfied with our service. We look forward to welcoming you back again in near future.
10/10 Excellent
Roy
6 avr. 2024
Roy
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 27 avr. 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again.
2/10 Horrible
??
3 avr. 2024
Les points forts : Propreté
??
Séjour de 1 nuit en avril 2024
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 5 avr. 2024
この度は三井ガーデンホテル札幌ウエストをご利用くださいまして、誠にありがとうございます。また、ご宿泊の感想をお寄せくださり重ねてお礼申し上げます。しかしながら、快適な環境を提供できず誠に申し訳ございません。今後このようなことがないよう巡回強化をしてまいります。今後も皆様からご意見を頂きながら、お客様皆様により快適にお過ごし頂けるよう努力を続けて参る所存でございますので、次回も当ホテルをご利用頂けますと幸いでございます。 またのご利用をスタッフ一同、心よりお待ち申し上げます。三井ガーデンホテル札幌ウエスト宿泊支配人
10/10 Excellent
AKIHIRO
Voyage en famille avec de jeunes enfants
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AKIHIRO
Séjour de 1 nuit en avril 2024
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 3 avr. 2024
この度は数あるホテルの中から、三井ガーデンホテル札幌ウエストへご宿泊いただき誠にありがとうございます。また、ご滞在に関するご感想をお寄せいただきましたこと重ねてお礼申し上げます。ご感想より今回のご滞在が快適にお過ごしいただけた様子が伺え非常に嬉しく存じます。頂戴したお言葉に慢心することなく、今後もお褒めの言葉をいただけるようスタッフ一同精進してまいります。またのご利用を心よりお待ち申し上げます。
10/10 Excellent
YOSHIKO
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YOSHIKO
Séjour de 2 nuits en mars 2024
Réponse de 宿泊支配人 le 27 mars 2024
過日は、三井ガーデンホテル札幌ウエストにご宿泊頂き、誠にありがとうございました。お忙しい中貴重なご意見をいただきましたこと重ねて御礼申し上げます。今回のご滞在、有意義に過ごされたようで、私共も大変うれしく拝読させていただきました。今後も皆さまに快適にお過ごしいただけるよう日々努力をして参りますので、次回札幌にお越しの際も是非当ホテルをご利用頂き、ご感想をお聞かせ頂ければ幸いでございます。お客様のまたのお越しをお待ち申し上げます。三井ガーデンホテル札幌ウエスト
10/10 Excellent
Sharifah Alawiyah
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharifah Alawiyah
Séjour de 5 nuits en novembre 2023
Réponse de Front ofiice manager le 24 mars 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West. We appreciate your precious comment. We hope you had enjoyed a trip in Japan.With a very convenient location just a 5-minute walk from JR Sapporo Station, you have more options to go to other cities near Sapporo. In addition, there are many shopping malls around the area.Based on the opinions of our customers, we will strive to be a hotel that can be used repeatedly with the aim of providing satisfactory services.Also, if you have the opportunity to come to Sapporo, please definitely use Mitsui Garden Hotel Sapporo West. We look forward from the bottom of my heart. -
8/10 Bien
Kentaro
Voyage d’affaires
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kentaro
Séjour de 2 nuits en mars 2024
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 17 mars 2024
この度は数あるホテルの中から、三井ガーデンホテル札幌ウエストをお選びいただき誠にありがとうございます。また貴重なお時間を割いて、当館へのご滞在の感想をお寄せいただきましたこと重ねてお礼申し上げます。当館は札幌駅から徒歩5分という立地の良さで、市内周辺の観光やお買い物に適した場所となっております。また2階にはご宿泊者専用の大浴場も完備しておりますので、ごゆっくりお寛ぎいただけます。次回札幌へお越しの際も是非当館へお越しください。またのご来館心よりお待ちしております。
10/10 Excellent
TAKUYA
Voyage en famille, Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TAKUYA
Séjour de 2 nuits en mars 2024
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 12 mars 2024
過日は三井ガーデンホテル札幌ウエストをご利用いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せいただきましたこと重ねて御礼申し上げます。今回のご宿泊につきまして、スタッフ、施設に関してお褒めのご評価を頂戴することができ大変光栄に存じます。今後もより多くのお客様にご満足いただけるホテルを目指し、スタッフ一同サービスレベルの向上に努めてまいります。この度はご投稿いただき、誠にありがとうございました。またのご利用を心よりお待ち申し上げます。三井ガーデンホテル札幌ウエスト 宿泊支配人
8/10 Bien
けいこ
Voyage en famille
26 févr. 2024
Les points forts : Propreté et personnel et service
けいこ
Séjour de 2 nuits en février 2024
Réponse de 三井ガーデンホテル札幌ウエスト宿泊支配人 le 27 févr. 2024
この度は数あるホテルの中から、三井ガーデンホテル札幌ウエストをお選びいただき誠にありがとうございます。また貴重なお時間を割いて当館へのご感想をお寄せいただきましたこと重ねてお礼申し上げます。お客様がおっしゃるとおり、当館では環境保護という観点から客室内にアメニティは設置せず、お客様が必要なものを必要な分のみご自身でお取りいただくシステムを導入しております。ご協力いただき誠にありがとうございます。また、お部屋の清掃につきましてはご希望の場合は連泊の際でも通常清掃をさせていただきます。次回ご希望の際はお申し付けいただければと思います。またのご来館スタッフ一同心よりお待ち申し上げております。この度はご投稿ありがとうございます。
10/10 Excellent
Guangrui
24 févr. 2024
Guangrui
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 23 mars 2024
Thank you very much for your recent stay at Mitsui Garden Hotel Sapporo West. We would also like to thank you again for your positive evaluation of your stay. All of us at the hotel will continue to strive to improve our service level in order to satisfy our guests. Thank you very much for your kind review. We all look forward to your next visit.Mitsui Garden Hotel Sapporo West
10/10 Excellent
TIANYOU
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
乾淨舒適
TIANYOU
Séjour de 3 nuits en février 2024
10/10 Excellent
Jude
Voyage en couple
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jude
Séjour de 3 nuits en février 2024
Réponse de Front Office Manager le 10 févr. 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.
8/10 Bien
Shota
Voyage d’affaires
24 janv. 2024
Les points forts : Équipements
Shota
Séjour de 1 nuit en janvier 2024
Réponse de 三井ガーデンホテル札幌ウエスト宿泊支配人 le 24 janv. 2024
過日は三井ガーデンホテル札幌ウエストをご利用いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せいただきましたこと、重ねて御礼申し上げます。今後もより多くのお客様にご満足いただけるよう、スタッフ一同サービスレベルの向上に努めてまいります。この度はご投稿いただき、誠にありがとうございました。またのご利用をお待ちしております。
10/10 Excellent
noeul
Voyage en famille, Voyage en groupe, Voyage d’affaires
21 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
noeul
Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 23 janv. 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again.
6/10 Satisfaisant
Wen Hsin
Voyage en groupe
18 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
The public bath is the issue
Wen Hsin
Séjour de 2 nuits en janvier 2024
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 21 janv. 2024
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would like to thank you again for taking the time to provide us with feedback on your stay.However, we deeply apologize for the stains in the public baths, which caused you some discomfort. We strive to ensure that our guests can use the baths with peace of mind through daily chlorine level measurements, water quality testing, and periodic special cleaning, but we apologize again for any inadequacies. We will share this information with the person in charge of cleaning and provide guidance for improvement so that all our guests can use our facilities with peace of mind in the future.Thank you very much for your kind cooperation. Mitsui Garden Hotel Sapporo West Front Office Manager
10/10 Excellent
Sing Ping
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sing Ping
Séjour de 3 nuits en janvier 2024
Réponse de MitsuiGardenHotelSapporoWest FrontOfficeManager le 20 janv. 2024
Thank you very much for using Mitsui Garden Hotel Sapporo West. Thank you very much for taking the time to share your impressions of your stay with us.Although there were many things that we lacked, we are really happy to receive your compliments regarding the location and cleanliness. Words of praise from our customers are our greatest encouragement.We will continue to make every effort to provide a comfortable stay for all of our guests, so we hope that you will stay at our hotel the next time you come to Sapporo and let us know what you think. Thank you for posting this time. All of our staff members look forward to your next visit.
10/10 Excellent
King Man
Voyage en couple
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
King Man
Séjour de 4 nuits en janvier 2024
Réponse de Mitsui Garden Hotel Sapporo West Manager le 16 mars 2024
Thank you very much for using Mitsui Garden Hotel Sapporo West. Thank you very much for taking the time to write a review about your stay. Although we understand that there were many shortcomings, it seems that you had a meaningful time during your stay, and we are very happy to read that you had a great time. Words of praise from our customers are our greatest encouragement. We will continue to make every effort to provide a comfortable stay for all of our guests, so please use our hotel next time you come to Sapporo and we would appreciate it if you could let us know your impressions. Thank you for posting this time. All of our staff members look forward to your next visit. Mitsui Garden Hotel Sapporo West Front Office Manager
10/10 Excellent
Yuki
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuki
Séjour de 2 nuits en décembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト宿泊支配人 le 10 janv. 2024
平素より三井ガーデンホテル札幌ウエストをご利用いただき誠にありがとうございます。また貴重なお時間を割いて、当館へのご感想をお寄せいただきましたこと重ねてお礼申し上げます。今回頂戴した評価に慢心することなく、今後もスタッフ一同日々精進に努めて参ります。 またのご利用を心よりお待ち申し上げます。 この度はご投稿いただきまして誠にありがとうございます。
8/10 Bien
Siu Hon Addi
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Siu Hon Addi
Séjour de 3 nuits en décembre 2023
Réponse de Front Office Manager le 10 janv. 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West for your recent stay in Japan.We have read your comments about the hotel and we greatly appreciate that you took the time to write them.We are truly delighted that you were satisfied with our location which is very convenient. It takes only 5 minutes' walk from JR Sapporo station.Once again, we appreciate for the comment you gave us and are very much looking forward to welcoming you again in the future.
2/10 Horrible
Tan, Kuala Lumpur
2 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tan
Réponse de Mitsui Garden Hotel Sapporo West le 6 janv. 2024
Thank you very much for staying at Mitsui Garden Hotel Sapporo West, and taking the time to provide us with your feedback regarding your stay.We apologize for not meeting your expectations regarding your stay.I would like to share your feedback with my team, and we will do our best to make your stay as comfortable as possible for your next stay with us.Thank you very much for your valuable feedback.Mitsui Garden Hotel Sapporo WestFront Office Manager
10/10 Excellent
Dah Khang
Voyage en famille avec de jeunes enfants
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dah Khang
Séjour de 5 nuits en décembre 2023
Réponse de Mitsui Garden Hotel Sapporo West le 1 janv. 2024
Thank you for staying and taking the time to review about your current stay at Mitsui Garden Hotel Sapporo West. It seems you are satisfied with your stay, and I am happy to read it. We would like to share this overall with our frontclerk to improve our hospitality.Again, thank you for your stay with us. We look forward to meeting you again. Mitsui Garden Hotel Sapporo West Front Office Manager
10/10 Excellent
CHI KIT
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CHI KIT
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 27 déc. 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again.
10/10 Excellent
sangjoon
25 déc. 2023
sangjoon
Séjour de 4 nuits en décembre 2023
Réponse de Front Office Manager le 27 déc. 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.
10/10 Excellent
Kin Kwok
Voyage en famille
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kin Kwok
Séjour de 3 nuits en décembre 2023
Réponse de Mitsui Garden Hotel Sapporo West Front Office Mana le 26 déc. 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your comment.We are pleased to hear that you were satisfied our service. Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future. Mitsui Garden Hotel Sapporo WestFront Office Manager
10/10 Excellent
Aidan
Voyage en famille
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aidan
Séjour de 1 nuit en décembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 23 déc. 2023
Thank you very much for your recent visit to Mitsui Garden Hotel Sapporo West. We would also like to thank you again for your positive evaluation of your stay with us.We will continue to do our best to satisfy our guests, and we look forward to your next visit to Mitsui Garden Hotel Sapporo West. All of us at Mitsui Garden Hotel Sapporo West look forward to serving you again.Mitsui Garden Hotel Sapporo WestAccommodation Manager
10/10 Excellent
Rodrigo
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay here!
Rodrigo
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 17 déc. 2023
Thank you for staying at Mitsui Garden Hotel Sapporo West and sharing your warm comment for our reception staff.We are glad your passport was safely found during your staying.More than anything else, you seem to be satisfied with your stay and enjoyed the travel in Sapporo city.Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better every day. As we sincerely hope that you will continue to stay with us in the future.
8/10 Bien
SHUFEN
Voyage en groupe
12 déc. 2023
Les points forts : Propreté et personnel et service
SHUFEN
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 13 déc. 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.
8/10 Bien
Yeongha
9 déc. 2023
Yeongha
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 10 déc. 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.
10/10 Excellent
Hoi Ying
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hoi Ying
Séjour de 4 nuits en novembre 2023
Réponse de Mitsui Garden Hotel Sapporo West le 9 déc. 2023
Thank you very much for using Mitsui Garden Hotel Sapporo West. Thank you very much for taking the time to share your impressions of your stay with us. We are very happy that our location would be great.We sincerely look forward welcoming you again next time. Thank you very much for taking the time to share your valuable feedback with us.We sincerely look forward welcoming you again next time.
10/10 Excellent
KWAI FONG FLORINE
Voyage en groupe
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KWAI FONG FLORINE
Séjour de 10 nuits en novembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 5 déc. 2023
非常感谢您最近入住札幌西三井花园酒店。我们再次感谢您对我们的住宿提出宝贵意见。但请注意,由于停车位数量有限,请先到先得。 我们对由此给您带来的不便深表歉意,并感谢您的理解与合作。我们将一如既往地致力于打造令宾客满意的酒店。期待您下次光临。札幌西三井花園飯店经理
10/10 Excellent
??
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
??
Séjour de 3 nuits en novembre 2023
Réponse de Front ofiice manager le 30 nov. 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are pleased to hear that you were satisfied with your stay at our hotel, although we understand that there may have been some shortcomings.We will continue to make every effort to make your stay as comfortable as possible, and we hope you will visit us again next time you stay with us. We look forward to serving you again.Mitsui Garden Hotel Sapporo West
10/10 Excellent
KWAI FONG FLORINE
Voyage en groupe
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KWAI FONG FLORINE
Séjour de 6 nuits en novembre 2023
Réponse de Front ofiice manager le 30 nov. 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are pleased to hear that you were satisfied with your stay at our hotel, although we understand that there may have been some shortcomings.We will continue to make every effort to make your stay as comfortable as possible, and we hope you will visit us again next time you stay with us. We look forward to serving you again.Mitsui Garden Hotel Sapporo West
8/10 Bien
OOKAWARA
Voyage d’affaires
24 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
OOKAWARA
Séjour de 8 nuits en novembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 25 nov. 2023
この度は数あるホテルの中から、三井ガーデンホテル札幌ウエストをお選びいただき誠にありがとうございます。また貴重なお時間を割いてご滞在に関する感想をお寄せいただきましたこと、重ねてお礼申し上げます。大浴場のご感想より、快適にご利用いただけた様子が伺え非常に嬉しく存じます。広い空間の大浴場は、日々の疲れを癒しあらゆるお客様にリフレッシュしていただける場所となるよう努めております。大浴場の混雑状況でございますが、お部屋のテレビ画面でもご確認いただけるようになっておりますので、ぜひ次回ご利用いただければと思います。しかしながら、客室につきましては清掃が行き届いておらずご不快な思いをさせてしまいました。大変申し訳ございません。日頃より注意を払い点検は行っておりますが、今回は至らぬ点がございました。今後このようなことが起きぬよう、清掃においての確認の徹底、客室の品質維持に全力を注いでまいります。次回札幌へお越しの際も是非当館をご利用いただけますと幸いでございます。またのご利用スタッフ一同心よりお待ち申し上げます。
10/10 Excellent
Peiying
24 nov. 2023
Peiying
Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 17 déc. 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again.
8/10 Bien
shigeo
Voyage en famille avec de jeunes enfants
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements
shigeo
Séjour de 2 nuits en novembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 24 nov. 2023
この度は三井ガーデンホテル札幌ウエストをご利用いただき、誠にありがとうございます。当ホテルは全室窓はございますが、建物の構造上窓が開かないお部屋もございます。事前にお問合せいただければ、窓の開く部屋をご用意できるよう調整させていただきますのでお気軽にお申し付けくださいませ。尚、お部屋の空き状況によってはご用意出来ない場合もございます、何卒ご了承くださいませ。また機会がございましたら是非当館をお選びいただければ幸いです。この度はご投稿ありがとうございました。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。三井ガーデンホテル札幌ウエスト宿泊支配人
8/10 Bien
Miki
Voyage d’affaires
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Miki
Séjour de 1 nuit en novembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 23 nov. 2023
この度は三井ガーデンホテル札幌ウエストをご利用くださいまして、誠にありがとうございます。また、ご宿泊の感想をお寄せくださり重ねてお礼申し上げます。至らぬ点もあったかとは存じますが、高い評価をいただき大変嬉しく存じます。今後も皆様からご意見を頂きながら、お客様皆様により快適にお過ごし頂けるよう努力を続けて参る所存でございますので、次回も当ホテルをご利用頂けますと幸いでございます。 お客様のまたのご利用をスタッフ一同、心よりお待ち申し上げます。
8/10 Bien
Kaho
Voyage en couple
20 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaho
Séjour de 3 nuits en novembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 23 nov. 2023
この度は三井ガーデンホテル札幌ウエストをご利用くださいまして、誠にありがとうございます。また、ご宿泊の感想をお寄せくださり重ねてお礼申し上げます。至らぬ点もあったかとは存じますが、高い評価をいただき大変嬉しく存じます。しかしながら、ご朝食に関しましてご期待に沿えず申し訳ございません。今後も皆様からご意見を頂きながら、お客様皆様により快適にお過ごし頂けるよう努力を続けて参る所存でございますので、次回も当ホテルをご利用頂けますと幸いでございます。 お客様のまたのご利用をスタッフ一同、心よりお待ち申し上げます。
10/10 Excellent
hoi ying
Voyage en groupe, Voyage en couple
20 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hoi ying
Séjour de 2 nuits en octobre 2023
Réponse de Front Office Manager le 21 nov. 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your comment.We would like to thank you again for your feedback on your stay as soon as possible.We are glad to hear that creative room and customer services would be great.As the aspect of parking lot, we have two types of car spaces which are for the high higher and low higher.Furthermore, we will be started from 15:00 and the rule could be firstcome first-served basis.If we don't have any spaces, we can suggest you the other parking spaces.We will continue to make every effort to make feel comfortable for everyone. We would appreciate it if you could use our hotel next time you come to Sapporo and let us know what you think. Front Office Manager.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent beds, good location
Voyageur vérifié
Séjour de 3 nuits en novembre 2023
Réponse de Front Office Manager. le 21 nov. 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your comment.We would like to thank you again for your feedback on your stay as soon as possible.We are very glad to hear that good location and hotel equipments would be great. As the aspect of room, We strive for the safety and health for our customers, and aim for a space where you can spend your time with peace of mind. We will continue to make every effort to make feel comfortable for everyone. We would appreciate it if you could use our hotel next time you come to Sapporo and let us know what you think.
10/10 Excellent
Gen
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gen
Séjour de 1 nuit en novembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 19 nov. 2023
過日は三井ガーデンホテル札幌ウエストをご利用いただき、誠にありがとうございます。またご滞在の評価をお寄せいただき、重ねて御礼申し上げます。今回のご滞在が快適にお過ごしいただけたご様子で大変嬉しく存じます。頂戴した評価に慢心することなく、今後も繰り返しご利用いただけるホテルを目指し、サービスの向上に努めて参ります。また札幌にお越しになる機会がございましたら、是非三井ガーデンホテル札幌ウエストをご利用ください。またのお越しをスタッフ一同、心よりお待ち申し上げております。この度はご投稿いただき、誠にありがとうございます。三井ガーデンホテル札幌ウエスト宿泊支配人
10/10 Excellent
NATSUKO
15 nov. 2023
NATSUKO
Séjour de 3 nuits en novembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 16 nov. 2023
この度は三井ガーデンホテル札幌ウエストをご利用いただきまして、誠にありがとうございます。早々にご滞在のご評価をお寄せくださり、重ねて御礼を申し上げます。至らぬ点も多くあったと存じますが、ご評価からも今回のご滞在有意義に過ごされたようで、私共も大変うれしく拝読させていただきました。このようなご評価が私どもの何よりの喜びでございます。今後も皆さまに快適にお過ごし頂けるよう日々努力をして参りますので、次回も是非当ホテルをご利用頂き、ご評価をお寄せ頂ければ幸いでございます。この度はご投稿ありがとうございました。お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げます。
10/10 Excellent
Yuka
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuka
Séjour de 2 nuits en novembre 2023
Réponse de 三井ガーデンホテル札幌ウエスト 宿泊支配人 le 9 nov. 2023
この度は三井ガーデンホテル札幌ウエストをご利用くださいまして、誠にありがとうございます。また、ご宿泊の感想をお寄せくださり重ねてお礼申し上げます。至らぬ点もあったかとは存じますが、今回高い評価を頂戴し大変嬉しく存じます。頂戴した評価に慢心することなく、今後もお褒めのお言葉を賜れますよう一同、 日々精進に努めて参ります。 今後とも三井ガーデンホテル札幌ウエストをよろしくお願いいたします。