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Avis sur TRYP by Wyndham São Paulo Guarulhos Airport (Transit Hotel)

3.5 out of 5
TRYP by Wyndham São Paulo Guarulhos Airport (Transit Hotel)
Guarulhos Int'l Airport - Terminal 3, Piso 1, Rodovia Helio Smidt, S/N, Guarulhos, SP

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 190 avis sur 545." "
Note des voyageurs de 8 (Bien), d’après 157 avis sur 545." "
Note des voyageurs de 6 (Satisfaisant), d’après 60 avis sur 545." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 545." "
Note des voyageurs de 2 (Horrible), d’après 115 avis sur 545." "

8,2/10

Propreté

7,4/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Seul défaut : pas de repas sans produits animaux
L’hôtel a un personnel très agréable et attentionné, et la chambre était confortable et propre. Par contre, le seul vrai défaut est qu’il ne dispose pas d’options alimentaires sans produits animaux (repas végétaliens).
Séjour de 1 nuit en mars 2021
Réponse de Front Desk Manager le 9 mars 2021
Merci pour vos commentaires. Lors d'un prochain séjour, prévenez-nous lors de la réservation et nous nous ferons un plaisir de modifier notre menu à votre convenance.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en septembre 2020
Réponse de Front Desk le 17 sept. 2020
Thank you for your review.

10/10 Excellent

Ana Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de Front Desk Manager le 22 juil. 2020
Agradecemos a avaliação

8/10 Bien

DANTE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PRATIQUE
Séjour de 1 nuit en juin 2020
Réponse de Front Desk Manager le 6 juin 2020
Agradecemos sua avaliacao.

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mars 2020
Réponse de Reservas le 6 avr. 2020
Thank you for your comments.

2/10 Horrible

Eric

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle arnaque cet hôtel...
Accès à cet hôtel impossible si vous n’êtes pas en transit international au terminal 3. Bien entendu rien n’est indiqué lors de la réservation donc vous vous retrouvez dans l’aéroport sans pouvoir accéder à l’hôtel. Nous avons du réserver un autre hôtel pour la nuit. J’ai fait un e-mail et ai demandé le remboursement mais bien entendu pas de réponse, c’est une vrai arnaque...
Séjour de 1 nuit en février 2020
Réponse de Front Desk Supervisor le 17 févr. 2020
Merci pour votre évaluation et nous précisons que toutes les informations d'accès à l'hôtel sont disponibles sur toutes les photos du site Hotels.com et dans la description de l'hôtel. Selon les politiques exposées sur le site, la réservation effectuée avec un tarif non remboursable ne pourra être restituée en cas d'annulation ou de modification. Cependant, votre demande d'annulation ayant été faite le même jour que votre réservation, nous ne vous facturerons pas le spectacle.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Entre 2 avions...
Très bien pour une nuit courte entre 2 avions. Mais difficile à trouver dans l'aéroport malgré le mail reçu de leur part : dans leurs explications il manquait le numéro du terminal où l'hôtel est situé et quant au repère donné, à savoir la boutique Swarovski, je pense qu'elle a du fermer ou être déplacée ;-)
Séjour de 1 nuit en septembre 2019
Réponse de Front Desk Supervisor le 24 oct. 2019
Nous apprécions vos commentaires qui sont d'une grande valeur pour notre amélioration. Nous vérifions déjà pour améliorer les informations fournies.

2/10 Horrible

javier

Les points faibles : Personnel et service
Attention à la tromperie !
Hôtel idéalement placé quand on est en transit ce qui pourrait justifier son prix élevé. Sauf que c'est réservé uniquement à ceux qui sont entre deux vols internationaux. Vous ne trouvez cette information que dans les conditions d'arrivée. On ne les consulte qu'avant d'arriver ! Aucun remboursement possible. Ce n'est pas honnête.
Séjour de 1 nuit en août 2019
Réponse de Front Desk Supervisor le 21 août 2019
Nous sommes désolés pour votre première expérience avec nous. En fait, nous demandons à tous les sites sur lesquels nous devons laisser des informations d’accès à l’hôtel, y compris hotels.com, sous forme de photo de visage. Suite à votre plainte, nous avons constaté que cette photo n'était plus disponible sur le site et hotels.com nous avait informés que la photo avait été remplacée par une autre photo offrant une vue agrandie, ce qui entraîne de nombreux inconvénients. Nous nous excusons encore une fois.

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en février 2019
Réponse de Tryp by wyndham le 30 avr. 2019
As informacoes de acesso ao hotel, estao disponiveis nas caracteristicas hotel, no site Expedia.com. Estamos trabalhando junto com a Expedia.com para qur as informacoes sejam mais claras aos nossos clientes.

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en février 2019
Réponse de Tryp by Wyndham le 30 avr. 2019
As informacoes de acesso ao hotel, estao disponiveis nas caracteristicas hotel, no site Expedia.com. Estamos trabalhando junto com a Expedia.com para qur as informacoes sejam mais claras aos nossos clientes.

2/10 Horrible

jean francois

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
INACCESSIBLE
Hotel inaccessible si vous n'êtes pas en transit vers l'international Cette information devrait apparaitre de manière TRES CLAIRE voire en avertissement en début de réservation Conclusion: arrivé de nuit à Sao Paolo, je me suis retrouvé sans logement, dans une ville où se retrouver dans ce type de situation peut entrainer des problèmes de sécurité C'est à mon sens un gros manque de qualité de la part de ce site et de cet hôtel
Séjour de 1 nuit en mars 2018
Réponse de RENATA ALMEIDA le 11 avr. 2018
Dear Guest, We thank you for sharing your opinion about the Tryp by Wyndham São Paulo Guarulhos Airport hotel. We are located in the restricted boarding area, so access is limited to passengers who are already boarded and with checked bags. All the access information is on our page and we have at disposal our phones 24 hours a day. We look forward to your return soon.

8/10 Bien

Maciej

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel agréable. La réception compétente mais pas du tout souriante. Les chambres agréables et confortables mais aucune penderie ni coussin supplémentaire. Notre chambre donnait sur les pistes et on entendait un peu les décollages et atterrissages. En revanche quelle que soit l’heure d’arrivee, on garde la chambre jusqu’à l’embarquement dans l’avion. Ce qui est confortable et agréable.
Séjour de 1 nuit en mars 2018
Réponse de RENATA ALMEIDA le 11 avr. 2018
Dear Guest, Thank you for your comment about Tryp by Wyndham Guarulhos Sao Paulo Airport Hotel. Your opinion is very important to us. We were glad to know that you liked our location. We are located within the restricted area of the international terminal, so only passengers who are already boarded can access the hotel, therefore our guests can rest until the last moment before boarding their flight. We hope to see you back soon. Best regards.

8/10 Bien

Inocencio

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Recomendo, óptimo para quem tem um voo de ligação, com um período longo de espera. Atendimento excelente, pequeno almoço bom sem reclamações.
Séjour de 1 nuit en mai 2024
Réponse de Michelle Baba - Operations Manager le 20 mai 2024
O Hotel Tryp by Wyndham São Paulo Guarulhos Airport agradece por sua avaliação. Estamos localizados na área embarcada do Terminal 3 - voos internacionais e, temos como objetivo oferecer os serviços de hospedagem por período de horas, alimentação e lounge, com conforto e segurança, aos passageiros com longos períodos de permanência para seu próximo voo, para que possam descansar e desfrutar ao máximo suas viagens.

2/10 Horrible

francesco

Séjour de 1 nuit en mai 2024

2/10 Horrible

Emory

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel is located inside of the terminal, which is very inconvenient. We had to go through customs with our bags just to enter the hotel area. The next morning, we had to go back through customs with our bags and check them in at the terminal. It was an awful awful experience..
Séjour de 1 nuit en avril 2024
Réponse de Michelle Baba - Operations Manager le 3 mai 2024
Hotel Tryp by Wyndham São Paulo Guarulhos Airport thanks you for your review. We are located in the boarding area of Terminal 3 - international flights and our objective is to offer accommodation, food and lounge services, with comfort and safety, to passengers with long periods of stay for their next flight, so that they can rest and enjoy your trips to the fullest.

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was very helpful. I did have difficulty finding it. I think signage could be improved.
Séjour de 1 nuit en mars 2024
Réponse de Michelle Baba - Operations Manager le 8 avr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.I would like to inform you that we are in constant contact with the airport administration to improve signage regarding the hotel.We appreciate your evaluation and we hope to see you soon.

8/10 Bien

Daniel

Voyage en couple
Les points forts : Propreté
Muy conveniente para aquellos pasajeros que están en tránsito
Séjour de 1 nuit en mars 2024
Réponse de Michelle Baba - Operations Manager le 8 avr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and we hope to see you soon.

10/10 Excellent

Geoffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very conveniently located inside Terminal 3 Great restaurant option. Clean rooms.
Séjour de 1 nuit en mars 2024
Réponse de Michelle Baba - Operations Manager le 15 mars 2024
Thank you for sharing your experience at Tryp by Wyndham São Paulo Guarulhos Airport. We are happy to know that we were able to meet your expectations and that you took a good memory home with you.We hope to be able to see you soon.

8/10 Bien

Jane Lynge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Michelle Baba - Operations Manager le 26 févr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport. We appreciate your evaluation, which are always of great value to our improvement.We look forward to seeing you again soon.

8/10 Bien

Alexandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Se sienten mucho los ruidos de las habitaciones aledañas, el internet y la energía fallaron varias veces, no pude cargar ningún dispositivo porque el contacto era muy específico y no sirvió el adaptador que llevaba. Todo lo demás muy bien para pasar 8 horas en el aeropuerto.
Séjour de 1 nuit en février 2024
Réponse de Michelle Baba - Operations Manager le 26 févr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport. We appreciate your evaluation and comments, which are always of great value to our improvement.We look forward to seeing you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
We booked this hotel to make our 12hs stopover at GRU airport more comfortable, and the hotel did its job. Quiet room (though windowless), complimentary breakfast, and a small garden to breath an outside air. The amenities are quit basic and quite expensive for the hotel's grade, but still I'd chose this one again than having to move to a better hotel in Guarulhos city.
Séjour de 1 nuit en février 2024
Réponse de Michelle Baba - Operations Manager le 15 févr. 2024
Thank you for sharing your experience at Tryp by Wyndham São Paulo Guarulhos Airport. We are happy to know that we were able to meet your expectations and that you took a good memory home with you.We hope to be able to see you soon.

10/10 Excellent

Homero

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good place.
Séjour de 1 nuit en février 2024
Réponse de Michelle Baba - Operations Manager le 15 févr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and we hope to see you soon.

10/10 Excellent

Alexandre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Michelle Baba - Operations Manager le 15 févr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and we hope to see you soon.

2/10 Horrible

Hortensia

Horrible Experience
Imposible to find the Hotel. You have to check in first and that doesn’t leave you with time to: 1.- find the hotel because signs don’t work 2.- you only get nearly 3 hours before boarding
Séjour de 1 nuit en janvier 2024
Réponse de Michelle Baba - Operations Manager le 26 févr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We would like to remind you that all hotel access information is available on the hoteis.com website, in texts and photos.Messages are also sent through the website chat reinforcing the information after the reservation is made and one day before the accommodation, these messages appear in the website application chat and are also sent by email.

2/10 Horrible

Wilson

Voyage en couple
Address of the hotel was confusing. Either it was within Terminal 3 or it wasn't. We were given an address outside the airport but we never got there. Also, we were told that a shuttle bus was part of the package. We waited for that bus for 30 minutes and it never showed up.
Réponse de Letícia Soares le 7 févr. 2024
Dear Mr. Wilson. I am sorry for what happened and for the inconvenience caused, but I believe you are confusing the hotels, as we have made sure that the conditions of our hotel are clearly indicated in the hotel description and there is no information where the bus service is included, as our hotel is inside the airport and there is no means of transportation to get here. I'm available to answer any questions you may have,Best Regards,

2/10 Horrible

Fabio

Séjour de 1 nuit en février 2024
Réponse de Michelle Baba - Operations Manager le 15 févr. 2024
Hotel Tryp by Wyndham São Paulo Guarulhos Airport thanks you for your review. We are located in the boarding area of Terminal 3 - international flights and our objective is to offer accommodation, food and lounge services, with comfort and safety, to passengers with long periods of stay for their next flight, so that they can rest and enjoy your trips to the fullest.

10/10 Excellent

Andres

Séjour de 1 nuit en janvier 2024
Réponse de Frontdesk le 26 janv. 2024
Thank you for sharing your experience at Tryp by Wyndham São Paulo Guarulhos Airport and contributing to the continuous improvement of our service. We are pleased to confirm that your stay with us was satisfactory and that you took a good memory home with you.We hope see you again.

10/10 Excellent

Natalia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente opción para largas esperas en el aeropuerto.
Séjour de 1 nuit en janvier 2024
Réponse de Frontdesk le 19 janv. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and comments

8/10 Bien

María Luciana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are decent size but not sound proof I could hear everything the people in the room next to ours said. Ok breakfast though the time available should be longer on a transit hotel. I was asked 5 reais=1 euro for a photocopy which is outrageous.
Séjour de 1 nuit en janvier 2024
Réponse de Frontdesk le 19 janv. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and comments

8/10 Bien

Ana Maria

Séjour de 1 nuit en janvier 2024
Réponse de Frontdesk le 19 janv. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and comments

10/10 Excellent

Homero

Séjour de 1 nuit en janvier 2024
Réponse de Michelle Baba - Operations Manager le 15 févr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and we hope to see you soon.

8/10 Bien

marcia angela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Frontdesk le 12 janv. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and comments

10/10 Excellent

Fabio

Séjour de 1 nuit en janvier 2024
Réponse de Frontdesk le 12 janv. 2024
Thank you for sharing your experience at Tryp by Wyndham São Paulo Guarulhos Airport and contributing to the continuous improvement of our service. We are pleased to confirm that your stay with us was satisfactory and that you took a good memory home with you.We hope see you again.

6/10 Satisfaisant

Marlise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Falha grave nao tem inter g one para acordar para o voo e nenhum l9cal para
Séjour de 1 nuit en janvier 2024
Réponse de Frontdesk le 12 janv. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation and comments, which are always of great value to our improvement.

8/10 Bien

Vipul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Frontdesk le 26 janv. 2024
Thank you for sharing your experience at Tryp by Wyndham São Paulo Guarulhos Airport and contributing to the continuous improvement of our service. We are pleased to confirm that your stay with us was satisfactory and that you took a good memory home with you.We hope see you again.

2/10 Horrible

Claudio

Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - General Manager Assistant le 5 janv. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We would like to remind you that all hotel access information is available on the Expedia.com website, in texts and photos.Messages are also sent through the chat reinforcing the information after the reservation is made and one day before the accommodation.

10/10 Excellent

Josenildo

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - General Manager Assistant le 29 déc. 2023
Hotel Tryp by Wyndham São Paulo Guarulhos Airport thanks you for your review. We are located in the boarding area of Terminal 3 - international flights and our objective is to offer accommodation, food and lounge services, with comfort and safety, to passengers with long periods of stay for their next flight, so that they can rest and enjoy your trips to the fullest.

8/10 Bien

Julien

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - General Manager Assistant le 29 déc. 2023
Hotel Tryp by Wyndham São Paulo Guarulhos Airport thanks you for your review. We are located in the boarding area of Terminal 3 - international flights and our objective is to offer accommodation, food and lounge services, with comfort and safety, to passengers with long periods of stay for their next flight, so that they can rest and enjoy your trips to the fullest.

6/10 Satisfaisant

Nelson

Séjour de 1 nuit en décembre 2023
Réponse de Frontdesk le 19 janv. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We appreciate your evaluation, if there is anything we can do to improve our services, please let us know.Your comments will be of great value to our improvement.

8/10 Bien

Denise

Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - General Manager Assistant le 26 déc. 2023
Thank you for sharing your experience at Tryp by Wyndham São Paulo Guarulhos Airport and contributing to the continuous improvement of our service. We are pleased to confirm that your stay with us was satisfactory and that you took a good memory home with you.We hope see you again.

2/10 Horrible

Fernanda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - General Manager Assistant le 5 janv. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We would like to remind you that all hotel access information is available on the Hoteis.com website, in texts and photos.Messages are also sent through the chat reinforcing the information after the reservation is made and one day before the accommodation.

10/10 Excellent

Valery

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended
Having stayed at this hotel several times, I can highly recommend it. This time we had a 12 hour layover and we felt totally refreshed after a shower and a good sleep. Also includes a good breakfast if you are there during these hours.
Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - General Manager Assistant le 26 déc. 2023
Thank you for sharing your experience at Tryp by Wyndham São Paulo Guarulhos Airport and contributing to the continuous improvement of our service. We are pleased to confirm that your stay with us was satisfactory and that you took a good memory home with you.We hope see you again soon.

8/10 Bien

Suzy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a perfect place to get sleep before our 3am flight
Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - General Manager Assistant le 26 déc. 2023
Hotel Tryp by Wyndham São Paulo Guarulhos Airport thanks you for your review. We are located in the boarding area of Terminal 3 - international flights and our objective is to offer accommodation, food and lounge services, with comfort and safety, to passengers with long periods of stay for their next flight, so that they can rest and enjoy your trips to the fullest.

10/10 Excellent

Zoe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conventient, within the airport, gave us a hot shower with good sleep
Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - General Manager Assistant le 26 déc. 2023
Hotel Tryp by Wyndham São Paulo Guarulhos Airport thanks you for your review. We are located in the boarding area of Terminal 3 - international flights and our objective is to offer accommodation, food and lounge services, with comfort and safety, to passengers with long periods of stay for their next flight, so that they can rest and enjoy your trips to the fullest.

2/10 Horrible

Maria

Réponse de Michelle Baba - Operations Manager le 26 févr. 2024
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport.We would like to remind you that all hotel access information is available on the hoteis.com website, in texts and photos.Messages are also sent through the website chat reinforcing the information after the reservation is made and one day before the accommodation, these messages appear in the website application chat and are also sent by email.

8/10 Bien

Johnathon

Voyage en couple
Les points forts : Propreté et personnel et service
It’s the most convenient option you have for staying at/near the hotel. Only real complaint was that most of the hallways smell like nasty cigarette smoke because they let the smokers take over the interior garden area and they leave the door to that garden open a lot.
Séjour de 1 nuit en décembre 2023
Réponse de Michelle Baba - Assistente Gerente General le 11 déc. 2023
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport. We appreciate your evaluation and comments, which are always of great value to our improvement. We are very sorry about what happened and know that measures have already been taken to avoid such situations.We look forward to seeing you again soon.

8/10 Bien

Emilio, Huntsville

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good hotel, but the hotel could has gym
Séjour de 1 nuit en novembre 2023
Réponse de Michelle Baba - Assistente Gerente General le 27 nov. 2023
Thank you for sharing your experience at Tryp by Wyndham São Paulo Guarulhos Airport and contributing to the continuous improvement of our service.Our hotel has Fit rooms, with exercise bikes. On your next stay, request via chat and, subject to availability, we will be happy to assist you.

2/10 Horrible

Andrea

Séjour de 1 nuit en novembre 2023
Réponse de Michelle Baba - Assistente Gerente General le 21 nov. 2023
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport. I am sorry that your experience did not meet your expectations.We are located in the boarding area of Terminal 3 - international flights and our objective is to offer accommodation, food and lounge services, with comfort and safety, to passengers with long periods of stay for their next flight, so that they can rest and enjoy your trips to the fullest.

4/10 Médiocre

Fabio

Séjour de 1 nuit en novembre 2023
Réponse de Michelle Baba - Assistente Gerente General le 21 nov. 2023
Thank you for taking the time to tell us about your experience at TRYP by Wyndham Sao Paulo Guarulhos Airport. I am sorry that your experience did not meet your expectations.We are located in the boarding area of Terminal 3 - international flights and our objective is to offer accommodation, food and lounge services, with comfort and safety, to passengers with long periods of stay for their next flight, so that they can rest and enjoy your trips to the fullest.

8/10 Bien

ANTONIO GIL

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bom descanso no pernoite
Em trânsito no Aeroporto de Guarulhos
Séjour de 1 nuit en novembre 2023
Réponse de Michelle Baba - Assistente Gerente General le 14 nov. 2023
Obrigado por compartilhar sua experiência no Tryp by Wyndham São Paulo Guarulhos Airport e contribuir para a melhoria contínua do nosso serviço. Temos o prazer de confirmar que sua estadia conosco foi satisfatória e que você levou uma boa lembrança para casa. Esperamos poder vê-lo em breve.