Dear Guest，Thank you very much for your wonderful review and constructive feedback! It was a pleasure having you with us, and we are pleased to hear you have had a fantastic experience with us.Thank you, and we hope to see you soon!

Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced due to the limited number of staff working at the check-in counters. We understand the importance of providing efficient and timely service to our valued guests.Rest assured, we are actively working to address this issue and ensure that adequate staffing is available at all times to meet the needs of our guests. Your feedback is highly appreciated and will help us improve our services.Please take good care and we are looking forward to welcoming you back next time.

Dear guest, thank you for your positive review. We are happy to learn that you enjoyed our comfortable rooms and we would love the opportunity to welcome you back again.

Dear guest ，thank you very much for your wonderful review and constructive feedback! It was a pleasure having you with us, and we are pleased to hear you have had a fantastic experience with us.

Dear yejin,Thank you very much for Choosing our InterContinental Sanya Resort.It was a pleasure having you with us, and we are pleased to hear you have had a fantastic experience with us.I'd like to recommend the the SPA and Gym, it makes you feel rejuvenated and replenished.We are looking forward to welcoming you back in the near future. Cheers,

尊敬的宾客，您好，很荣幸您入住三亚半山半岛洲际度假酒店并且感谢您对洲际酒店的喜爱和支持，很高兴您在洲际酒店有一个愉快的入住经历。酒店客房内设计下沉式浴缸，让您在享受的同时观赏窗外醉人的海景。我们每月都会定期进行沙滩清洁为保护这一片自然的美，阳光洒下时，一颗颗砂粒被照耀着闪着微光，您可以躺在沙滩上面的日光床上，感受着这一份惬意的时光。此外酒店到市区只需10分钟的车程，距离鹿回头公园仅需3分钟的车程，四通八达，交通便利。三亚半山半岛洲际度假酒店全体员工，期待您的下次到来！

尊敬的宾客，您好，感谢您选择三亚半山半岛洲际度假酒店并给予我们好评。很荣幸您对于洲际酒店的认可和喜爱，酒店一直致力于为宾客提供细致入微的洲际服务，让每一位客人体验宾至如归的感觉，有一个舒适的度假时光。酒店内部设有多家餐厅及酒吧，以及众多康乐设施，您可以来到我们的水疗中心感受极致的舒适与放松。闲暇时间可以漫步在酒店的小道上，乘坐小火车总览整个酒店的风光。除了网红打卡沙滩吧，我们还推荐您去啤酒工厂，品尝一杯自酿黑啤，听着动人的音乐，在欢快的氛围中享用。我们将会一直竭诚为您服务！期待与您的下一次相遇！祝您愉快！

尊敬的宾客，您好。感谢您选择入住三亚半山半岛洲际度假酒店。酒店位于海南岛南端的三亚，拥有美丽、优质的海滩。而海南岛作为具热带风情的岛屿，向来倍受国内和世界各国游客的青睐。无论短假小休还是悠长假期，这里都是放松身心的度假好去处。再次感谢您的惠顾莅临，真诚期待您下次造访三亚继续选择三亚半山半岛洲际度假酒店！

尊敬的宾客，您好，感谢您入住三亚半山半岛洲际度假酒店。我们每月都会定期进行沙滩清洁为保护这一片自然的美，阳光洒下时，一颗颗砂粒被照耀着闪着微光，您可以躺在沙滩上面的日光床上，感受着这一份惬意的时光。推荐您在沙滩吧点一杯特调鸡尾酒，为闲暇时光增添一丝激情。由衷期待您的下一次光临！祝您愉快!

尊敬的宾客，您好，很高兴您选择入住三亚半山半岛洲际度假酒店并于百忙之中与我们分享您的入住体验。您的反馈是我们不断努力改善客人入住体验的动力所在。我们会一如既往的保持高水准的服务！在IHG，我们通过“洲全”清洁计划，重新定义酒店的清洁标准，旨在确保您及每一位IHG客人从入住到离店，全程享有更清洁更安全的住宿体验。标准升级，安心“洲全”。再次感谢您选择入住三亚半山半岛洲际度假酒店，我们衷心期待您的再次到来！

尊敬的宾客，你好，感谢您入住三亚半山半岛洲际度假酒店，感谢您对洲际酒店的喜爱，在三亚的夜晚您可以来到我们的啤酒工厂感受音乐动人的节奏，品味一杯自酿黑啤，推荐您品尝烤肉拼盘套餐，鲜嫩的羊肉搭配上自酿黑啤，给您不一样的味觉体验。期待您的下一次光临！祝您愉快！

尊敬的宾客，您好，欢迎您入住三亚半山半岛洲际度假酒店，对于您的评价我们深感荣幸。在空闲时光您可以漫步在酒店的沙滩上，或者乘坐小火车领略洲际酒店另一种视角的风景，很荣幸您对于酒店员工服务的认可，我们会第一时间与其分享这一喜悦。此外酒店到市区只需10分钟的车程，距离鹿回头公园仅需3分钟的车程，四通八达，交通便利。三亚半山半岛洲际度假酒店全体员工，期待您的下次到来！

尊敬的宾客，您好，欢迎您入住三亚半山半岛洲际度假酒店，感谢您对洲际酒店表达出来的喜爱之情，我们会第一时间与相关部门分享这一份快乐和荣誉，酒店致力于为宾客带来高品质的入住体验，酒店内部设有多家餐厅和康乐活动项目，推荐您下一次可以去SPA水疗中心感受极致的放松与舒适感。您还可以去沙滩吧品尝一杯特调鸡尾酒，更近的感受海风的吹拂。我们期待您的下一次光临！三亚半山半岛洲际度假酒店永远是您归属的港湾！祝您愉快！

尊敬的客人，您好，感谢您的分享，您的满意是我们全体员工最大的动力。三亚半山半岛洲际度假酒店位于风景旖旎的小东海畔，坐拥由山、海、湾三者浑然天成的生态美景，如果您选择自驾会是更加不错的选择，仅需驾车几分钟便可到达鹿回头公园及鹿回头高尔夫球场。酒店区域海水清澈，各种美丽的珊瑚族群和千姿百态的海洋生物赋予海底斑斓的色彩，因此成为海洋娱乐活动爱好者不可错过的打卡地。衷心感谢您的好评，酒店全体员工期待您的下一次莅临。

Dear guest, Thank you very much for staying in our InterContinental Sanya Resort. We are happy to know that you enjoyed your stay in our Resort and very much appreciated for your feedback. We are looking forward to welcoming you back to our Resort in the near future.

Dear Attire, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Sanya Resort. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Dine in Ocean Front Pavilion which is open to the charming tropical view, capturing the gentle breeze. The restaurant features local cuisine and serves BBQ dinner buffet on every Friday and Saturday. We look forward to your next Sanya trip! Sincerely, Weifang LI General Manager

尊敬的宾客， 您好，感谢您入住三亚半山半岛洲际度假酒店，我们非常重视每一位宾客的意见，对于您提出的客房内部潮湿相关部门以在积极进行解决，我们会不断改进和完善设施设备。洲际酒店一直秉承着细致入微的宾客服务给您舒适的度假体验，并且酒店会加强对客房设施设备的检查和更新。希望您下一次下榻三亚半山半岛洲际度假酒店时可以看到我们的改善。酒店到市区只需10分钟的车程，距离鹿回头公园仅需3分钟的车程，四通八达，为您的出行带来了方便。每月酒店都会组织一次沙滩清洁活动，保护着一片美丽的光景。您还可以在海滩上进行沙滩排球，皮划艇等项目。 三亚半山半岛洲际度假酒店全体员工，期待您的下次到来！

尊敬的宾客， 您好，很荣幸您选择三亚半山半岛洲际度假酒店并对我们提出了细致入微的点评。很抱歉没有给您一个愉快的度假时光，在这里我们深表歉意。对于前台Check in的问题，我们会第一时间反馈给相关部门进行完善，加强对员工的技能培训，为宾客带来更舒适的度假体验，我们推荐您品尝涛澜阁餐厅的海鲜烧烤自助晚餐，烧烤的香气与落日交织在一起，给您不一样的享受。希望您下一次来三亚半山半岛洲际度假酒店时可以看我们的改善，我们将竭诚为您服务。 期待您的下一次光临！祝您愉快！

Dear guest, Thank you very much for staying in our InterContinental Sanya Resort. We are happy to know that you enjoyed your stay in our Resort and very much appreciated for your feedback. We are looking forward to welcoming you back to our Resort in the near future.

Dear guest, Thank you for choosing to stay at the InterContinental Sanya Resort. We are glad to know that we have been able to meet your expectations. We hope to continue the opportunity to be of good service to you. We are looking forward to welcoming you back to our Resort in the near future.

Dear guest, thank you for choosing to stay at the InterContinental Sanya Resort. We are glad to know that we have been able to meet your expectations. We are pleased to hear you had an enjoyable experence with Beer Factory. Your encouraging feedback prompts us to continue providing excellent service to our guests. We hope to continue the opportunity to be of good service to you. Look forward to welcoming you back soon.

尊敬的客人，感谢您的分享，您的满意是我们全体员工最大的动力。三亚半山半岛洲际度假酒店位于风景旖旎的小东海畔，坐拥由山、海、湾三者浑然天成的生态美景，如果您选择自驾会是更加不错的选择，仅需驾车几分钟便可到达鹿回头公园及鹿回头高尔夫球场。酒店区域海水清澈，各种美丽的珊瑚族群和千姿百态的海洋生物赋予海底斑斓的色彩，因此成为海洋娱乐活动爱好者不可错过的打卡地。衷心感谢您的好评，酒店全体员工期待您的下一次莅临。

尊敬的宾客，您好。感谢您选择入住三亚半山半岛洲际度假酒店，并抽出您宝贵的时间为我们的服务做出点评。很荣幸您喜欢本次入住的整体体验，酒店位于海南岛南端的三亚，拥有美丽、优质的海滩。而海南岛作为具热带风情的岛屿，向来倍受国内和世界各国游客的青睐。无论短假小休还是悠长假期，这里都是放松身心的度假好去处。再次感谢您的惠顾莅临，真诚期待您下次造访三亚继续选择三亚半山半岛洲际度假酒店！总经理： 李伟芳

Dear chi ming, Greetings from InterContinental Sanya Resort. Thank you very much for taking the time in completing the guest survey and appreciate you brought up all concerns to our attention. We are truly sorry to hear your experience about the concierge service and beach side service during your stay. Please accept our most sincere apologies for that and we will work on with our team and ensure those concern areas will be rectified. Thank you for the recommend the staff Mary we will share your comment with her. Hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception. Sincerely, Weifang LI General Manager

尊敬的客人，您好。 感谢您抽出宝贵的时间为您本次入住三亚半山半岛洲际度假酒店留下您的5分点评。酒店地理位置优越，距离市区仅需10分钟车程，令您同样不会错过市区的魅力所在。坐落在苍山怀抱之间，亲水景观与花园遍布，为酒店营造出别具特色的清雅之气。衷心希望三亚半山半岛洲际酒店为您的旅途留下了许多美好回忆。欢迎在不远的未来您可以再次莅临，期待为您奉上愉悦的入住体验。再次向您的惠顾与建议致谢！

Dear Andrew, Thank you for taking the time to share your experience at InterContinental Sanya Resort. Customer feedback is extremely valuable to us and feedback, such as yours will continuously help us to deliver better Guest Experience. We really hope will have chance to reached out to you regarding the long time check-in issues mentioned on the feedback and took immediate actions. I am very sorry for all the inconvenience caused due to the this incident. We are looking forward to provide you with an improved experience during your next stay with us. We hope to have the opportunity to welcome you back to InterContinental Sanya Resort in the near future.

Dear Moses, Thank you for taking the time to share your experience at InterContinental Sanya Resort. Customer feedback is extremely valuable to us and feedback, such as yours will continuously help us to deliver better Guest Experience. We really hope will have chance to reached out to you regarding the long time check-in issues mentioned on the feedback and took immediate actions. I am very sorry for all the inconvenience caused due to the this incident. We are looking forward to provide you with an improved experience during your next stay with us. We hope to have the opportunity to welcome you back to InterContinental Sanya Resort in the near future.

사랑하는 손님, 당신의 5 성의 칭찬에 감사, 아주 행복한 호텔의 방, 시설 및 직원에게 서비스를 모두 만족합니다.당신이 언급한 클럽의 음식 종류가 충분치 않은 문제에 관하여, 우리 클럽의 요리사팀은 새로운 아이디어 음식을 개발하려고 노력하고 있습니다. 곧 손님들에게 올릴 수 있을 것이라 믿습니다. 우리는 당신이 다음 침대에서 클럽의 음식이 놀라울 수 있는 경험을 가져다 줄 것이라 기대합니다.

Dear guest, Thank you so much for your 5-star comments. I am pleased to know you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed the breakfast and feel satisfied with other aspects of the hotel. I am sorry the restaurants are under your expectation and if you can leave us more information, it would be better for us to improve, and welcome to contact with the hotel. so we value your feedback. We hope you will visit us again. Sincerely,

亲爱的洲际客人，感谢您入住三亚半山半岛洲际度假酒店，很抱歉您的此次入住未有达到您的预期。这不是洲际酒店应有的标准。对于您提到的在办理入住时遇到的服务与管理问题，我们已责成酒店相关部门对此事进行调查，同时，要求酒店各个部门加强员工培训，提高员工的服务意识与现场与客人沟通的能力，避免再让客人因此事而感到失望。我们十分感谢您的反馈，这将是酒店全体员工致力于为客人带来真正的洲际待客之道的鞭策与警示，再次感谢您的下榻，我们真诚地邀请您再给我们一次机会入住酒店，我们将让您感受不同。期待您地光临。

친애하는 인터컨티넨탈 손님, 호텔을 선택하시고 우리와 함께 당신의 입주 체험을 나누어 주셔서 감사합니다.호텔의 별장, 시설, 클럽과 서비스가 당신의 이번 대륙 간 여행을 위해 아주 훌륭한 숙박의 추억을 남겨 주었다는 것을 알고, 우리는 매우 기쁘게 생각합니다.당신에게 진정으로 손님을 대접하는 길을 가져다 줄 수 있게 된 것은 우리의 영광입니다.당신의 입주에 재차 감사, 우리는 가까운 장래에 다시 당신을 만날 수 있기를 기대합니다.

Dear Guest, Thank you so much for your review of our hotel. I believe that you have experienced a wonderful stay with us. It's something we takes great pride in, so we value your feedback. We hope you will visit us again and continue your journey of InterContinental. Sincerely,

Dear guest, Thank you for your review of our hotel. Intercontinental Sanya Resort is located on Xiaodonghai Bay with the embrace of the natural ecological landscape composed of mountains, sea and bays. It is adjacent to Luhuitou Park and Dadonghai International tourist resort and its superior geographical environment creates a comfortable and tranquil ambience. Here, the tropical oasis of a coconut grove will accompany you all the way to various rare views, from the private beach, to the lush rolling mountains and the magnificent coral reef scenery. Guests can also choose to experience the private yacht, golf, snorkeling and other colorful recreational activities elaborately arranged by us to fully appreciate the unique charm of sanya, a tropical paradise.We hope you will visit us again. Sincerely, InterContinental Sanya Resort

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, especially your praise to Max, we have transmitted your praise to him and he is very thankful and happy. we value your feedback. We hope you will visit us again. Sincerely, InterContinental Sanya Resort