Beautiful house in the colonial zone of Santo Domingo. Good place to stay but a bit over priced. We were there for our anniversary but no special attention given
Really beautiful property in the heart of the colonial city, walkable to many restaurants and shops. We loved our room as well as the lovely pool area outside. There is a lot of staff on hand and they are very friendly and helpful. This would be a great place for a group as you can rent all of the rooms in one of the âhousesâ to have a private area. There was construction right outside while we were there, but it didnât impact our stay.
Property is well located to explore the colonial area of Santo Domingo. Our stay, unfortunately, did not fulfill our expectations due to the following: (1) I booked a "Luxury Superior Room" with bathtub and we were provided with a simple room with shower. Furnishings shown online are not representative of the furnishings in the room. (2) Noise due to nearby parties was excessive. (3) As a gold member a wine bottle was to have been proveded and was not (4) parking is terrible: Parking is on the street in front of the property. At night cars are parked two-wide as night revelers are also allowed to park there and it is impossible to move or use your own vehicle. At checkout in the morning we were still blocked and it took 20 minutes for the staff to find the owner and move the other car out of the way. (5) After paying an additional $60 to pay for breakfast during the booking process I noticed the booking inidcates it was to have been included as a member benefit. The staff was not prepared to tend to the breakfast. There was no prepared table. We found three staff in the entry/dining area and when we inquired about breakfast they brought a table, placed a tablecloth and disappeared (no menu, no china, no tableware noninquiry as to what we might want for breakfast). 15 minutes later we opted to have breakfast in the neighborhood.
The Cassas XVI was wonderful. Very convenient to multiple restaurants, plazas, and small shops. Staff was friendly, responsive and helpful. I would recommend to any visitors to Santo Domingo.