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Avis sur The City Inn Hotel & Casino

3 out of 5
The City Inn Hotel & Casino
Carretera Mella KM 8 1/2, Santo Domingo Este, Santo Domingo

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 31 avis sur 82." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 82." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 82." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 82." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 82." "

7,6/10

Propreté

8,0/10

Personnel et service

6,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

Avis

6/10 Satisfaisant

yovanny

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
el bano muy viejo del labamanos los primeros 5 dias salieron muchos mimes ducha vieja y rota y no es lo que yo esperaba por ese precio osea el precio es mucho para lo que ellos brindan
Séjour de 11 nuits en février 2020

10/10 Excellent

Jenny, Massachusetts

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
excellent services, and a wonderful costumer services.
Séjour de 2 nuits en février 2020
Réponse de gp le 9 mars 2020
Good afternoon, We appreciate your comments and we are very happy to receive you. Our priority is that you feel at home. Blessings!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is very outdated. I would not stay here as a single woman. Thank goodness i was with 4 other people. The halls are dark and outdated which reminded me of "the shining". I was scared an apparition was going to show up. There was an abandoned sauna and jacuzzi room with no working lights. Then we went to check out the pool. It was Green. The room was a good size, however, the blankets had holes in them. The chair in the room also had the yellow stuffing coming out of its seams. Im happy we only stayed for 1 night because we didn't want to be too far from the airport. The staff was nice but there was only 2 working staff members per shift who also worked in the restaurant so the front desk was often without staff. This place is fine for a cheap night if all else isn't available. It has a lot of potential to be a decent hotel but its not very well taken care of.
Séjour de 1 nuit en février 2020
Réponse de gp le 9 mars 2020
Good afternoon, We appreciate your observations as it helps us to improve and correct in order to offer the service that each guest deserves. Blessings!

2/10 Horrible

Carla, New York

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This time I didn’t like how I payed for two nights and me and my son got drunk. And he stayed in my car drunk. And the security guard said he was going to shot my son because he was robbing my car. They also locked him up. The room wasn’t clean no hot water. The reg. Smell nasty and it smell like cigarettes. The only good thing was the AC .
Séjour de 1 nuit en janvier 2020
Réponse de GP le 31 janv. 2020
We are very sorry for the misunderstanding that occurred on this occasion during your stay. The situation presented in the parking lot with his son, even without knowing that he was staying, tried to solve in the most peaceful way possible trying to protect the integrity of all the vehicles that are under our supervision as we have always done, we clarify that our security is not in demand and that given the uncontrollable aggressiveness of the young man until that unknown moment, the police authorities were informed to avoid damage to the property of other guests. Blessings!

2/10 Horrible

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old carpet has a smell the furnitures are old. The price is too much for the property
Séjour de 1 nuit en novembre 2019

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nasa es horrible pero los empleados fueron amable
Séjour de 6 nuits en novembre 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2019

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Non prendono euri. Sdraio piscina tutte rotte. Non c’era discoteca e casino. Moquette e bagno sporche. Colazione indefinibile. Bottiglie acqua solo calde. Nel bagno non veniva acqua calda. Non è una lamentela personale ma solo per aggiornarvi. Un saluto. Piero Vicquéry
Séjour de 7 nuits en octobre 2019
Réponse de Gp le 20 oct. 2019
Buon pomeriggio Accogliamo con favore i vostri commenti e verranno presi come punti di miglioramento. Ci scusiamo per gli eventuali disagi che potresti aver riscontrato durante il tuo soggiorno presso di noi. Il casinò e la discoteca sono in fase di ristrutturazione. Benedizioni!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2019
Réponse de GP le 20 oct. 2019
Agradecemos la oportunidad de servirle!

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en septembre 2019
Réponse de Gp le 2 oct. 2019
Estamos muy agradecidos de poder servirles. Bendiciones

8/10 Bien

Kevin

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de gp le 2 oct. 2019
Esperamos poder servirles nuevamente.

8/10 Bien

Voyageur vérifié

Séjour de 4 nuits en août 2019
Réponse de GP le 20 oct. 2019
Estamos muy agradecidos de poder servirle.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
4 stars out of ten
All I have to say about this places the front desk is very friendly. But this place needs some serious shampooing of the rugs and cleanest they have to do a better job.. if you just passing through and you have no other place to go I guess you could give it a try. I would not recommend this place to anyone thinking of going with kids no no no no.
Séjour de 1 nuit en août 2019
Réponse de gp le 23 sept. 2019
Good afternoon, We appreciate your comments because they help us improve. We apologize for the inconvenience.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service and friendly thanks at all personal this hotel
Séjour de 1 nuit en août 2019
Réponse de gp le 2 oct. 2019
Agradecemos su visita y sus comentarios. Bediciones!

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo Bien Gracias No quejas Limpio y en orden todo
Séjour de 2 nuits en juin 2019
Réponse de GP le 27 juin 2019
Buenas Tardes, Agradecemos sus comentarios. Esperamos poder servirle en su proxima visita a R.D. Feliz Dia!

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just only a little music at the bar till late but everything was great
Séjour de 1 nuit en mai 2019
Réponse de GP le 1 juin 2019
Agradecemos su comentario, continuamos trabajando para mejorar. esperamos verle pronto.

10/10 Excellent

catherine, NYC

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant, prompt, courteous staff. Although currently under construction, there was no distress to my stay.
Séjour de 3 nuits en avril 2019
Réponse de GP le 12 avr. 2019
We are very grateful to be able to serve you. We hope to see you on your next visit to DR

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My home away from home
This is my third time staying here and it always gets better. I love the breakfast and the restaraunt theirs also a club.Location is close to everywhere we needed to be.
Séjour de 4 nuits en février 2019
Réponse de GP le 21 févr. 2019
Thank you for your goods comments. we are pleased to be able to serve you

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en janvier 2019
Réponse de Gricel Pena le 25 janv. 2019
WE ARE GRATEFUL TO BE ABLE TO SERVE YOU. YOUR COMMENTS HELP US TO IMPROVE.

8/10 Bien

Alonzo, Florida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good morning. Keep the Casino operating. I miss i
Séjour de 1 nuit en novembre 2018
Réponse de GP le 28 nov. 2018
Hello, We appreciate your visit and your comments that help us improve . We are working with the casino theme.

10/10 Excellent

Derrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Like always I enjoy staying here the staff is grea
Séjour de 1 nuit en novembre 2018
Réponse de GP le 27 déc. 2018
Thank you!

8/10 Bien

SEGUNDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hi,segundo,i recomended to people nice personal
Séjour de 3 nuits en octobre 2018

8/10 Bien

D.Lamonica, South Carolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was clean. There is parking garage to park which is outstanding. Security is there round the clock. Inside check in was smooth and quick. room was nice. Only issue I had was the hand held shower holder was broken so you had to hold the shower plus when I was checking out I was called back about two missing towels. I told the front desk I had four towels when I arrived and turned them in only to get two towels back. The maids need to keep count on towels because if I had left they would have charged me for the towels when it was the maids fault. My only two gripes still doesn't take away from the hotel. I would stay here again. Also, the music is bumping until 6 in the morning. It didn't bother me though.
Séjour de 3 nuits en octobre 2018

10/10 Excellent

Derrick

Great place
These staff members are so very kind I will not stay anywhwre else.
Séjour de 1 nuit en septembre 2018
Réponse de the city inn le 17 sept. 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

10/10 Excellent

Derrick

Great place
Amazing hotel they always deliver
Séjour de 1 nuit en septembre 2018
Réponse de the city inn le 17 sept. 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

10/10 Excellent

Derrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Hotel
I will only stay here. The staff is like family
Séjour de 1 nuit en septembre 2018
Réponse de the city inn le 17 sept. 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

10/10 Excellent

Derrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Hotel
I always enjoy staying here. The staff is like family. I wont stay anwhere else.
Séjour de 4 nuits en septembre 2018
Réponse de the city inn le 17 sept. 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

8/10 Bien

Voyageur vérifié

The casino staff not too friendly and most of the machine do not eork
Séjour de 3 nuits en août 2018
Réponse de the city inn le 17 sept. 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de the city inn le 17 sept. 2018
thanks

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La atencion q recibimos al entrar.Nos brindar un jugo,nos llevan las maletas a la habitacion,nos llamar un taxi, bueno muy amable todos.
Séjour de 1 nuit en juillet 2018
Réponse de GP le 21 août 2018
saludos. muchas gracias por sus mas bellas y atentas palabras. estamos para servirles siempre con una mejora continua en hacerles sentir muy bien cada vez que esten en nuestras instalaciones. bendiciones!!!!!!!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2018
Réponse de GP le 19 août 2018
saludos. gracias.

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel was bad and is getting worse. Has not been updated and everything is getting old and out of service. We had to change rooms three time, just to be able to get hot water in the shower.
Séjour de 3 nuits en mai 2018
Réponse de GP le 22 août 2018
Thanks for your comment we are improving, and fix the hot water.

10/10 Excellent

Angel, Brooklyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No
Séjour de 8 nuits en mai 2018

8/10 Bien

Alonzo, Florida

Les points forts : Propreté, personnel et service, confort de la chambre
I had a great time. Especially in the Casino. The receptionist were very friendly and they spoke English. Everything was ok except for the environment. Scary. I stayed in the Hotel except to walk across the street to get some food. One thing. The Restaurant doesn't stay open long enough
Réponse de GP le 17 mai 2018
Thanks for your observations. We are working to offer a better service especially in the restaurant area and thus be able to extend the service hours.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is nice and clean but there is no activities in there
Séjour de 7 nuits en avril 2018
Réponse de GP le 17 avr. 2018
We are grateful to serve you. We will evaluate the theme of the activities since we are a city hotel and at the moment we only have a casino and a small bar. Happy day!

4/10 Médiocre

Alonzo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everytime I stay there it gets better and better.
Réponse de GP le 10 avr. 2018
Hello, We are grateful to be able to serve you. We hope to see you soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service
It was a nice stay . The hotel staffs are very friendly even though they don’t speak English. And the hotel is very safe because of the security system that putting in place .
Séjour de 3 nuits en mars 2018
Réponse de GP le 3 avr. 2018
We are very grateful to be able to serve you. We hope to see you in a next occasion. Blessings for you and yours.

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not Bad
Hotel was nice, everything was great except checkout. Told us to wait while they checked our room
Séjour de 1 nuit en février 2018
Réponse de GP le 22 mars 2018
We appreciate your comments as they help us to improve our service day by day.

8/10 Bien

Thomas, Ny

Les points forts : Personnel et service
It’s a place to stay no real issues the rooms
It’s a place to stay the rooms are outdated the hallways are nice the rooms need remodeling especially the bathroom
Séjour de 1 nuit en décembre 2017
Réponse de GP le 4 janv. 2018
We appreciate your comment as it serves as a guide to improve the service we offer. Happy day,

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Poorly run and underused
Unless the Casino and nightclub are profitable the Hotel will be gone in 2 yrs...
Séjour de 2 nuits en octobre 2017
Réponse de Gricel Pena le 9 nov. 2017
We are willing to listen to any suggestion on your part so that our service can improve every day. Your comments help us improve. Thank you.

8/10 Bien

A.S, Florida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
i had a great time again. there is so much to do at the hotel. The Casino os great. I never leave the hotel except to take my daily walk and I have to be careful. The neighborhood is not that much desirable.AA
Séjour de 2 nuits en octobre 2017
Réponse de Hotel Aurora le 9 nov. 2017
We appreciate your having considered us as your hotel service provider. If you have any suggestions for us to help us improve, we would be happy to hear from you. Blessings!

8/10 Bien

SEGUNDO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2017

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
less than mediocre hotel, sloppy staff, terrible food If possible best avoid. Shower head keep on falling down Windows did not close and water keep entering the room
Séjour de 2 nuits en septembre 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is dirty and in a dangerous neighborhood
Horrible neighborhood and service elevator got stuck.
Séjour de 8 nuits en juillet 2017

10/10 Excellent

margarita b

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2017

8/10 Bien

Abdon, G

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent
For the price you pay, this place isn't bad. Think of it as a slightly upgraded motel 6.
Séjour de 5 nuits en juin 2017

10/10 Excellent

Homer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You will get your money's worth!!
This hotel is a very good value for your money.
Séjour de 3 nuits en juin 2017

10/10 Excellent

A S, floridz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
i enjoy more everytime i stay there. Emplyees are very couryeous and helpful
Séjour de 2 nuits en juin 2017
Réponse de Hotel Aurora le 16 juin 2017
We are happy to have fulfilled your expectations with our service. We look forward to serving you again. Happy day! The City Inn Hotel y Casino.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
unpoco descuidado en algunas areas, nuncca habia cafe en el desayuno el ascensor estubo malo un dia... los pasillos olian fatal, ni hablar de las escaleras de emergencia
Séjour de 5 nuits en juin 2017