Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
10/10 Excellent
Matthew
27 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Matthew
10/10 Excellent
Kadian
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kadian
Séjour de 3 nuits en mai 2024
Réponse de Andrea le 14 mai 2024
Hello Kadian, thank you sharing your experience with us. We are so delighted to hear you enjoyed your stay. Thank you for choosing our resort, it was a pleasure hosting you. We hope to welcome you back soon. Cheers!Sincereley,Andrea NavarreteFront Desk Supervisor
10/10 Excellent
Christy
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christy
Séjour de 1 nuit en mai 2024
Réponse de Andrea le 19 mai 2024
Hello Christy, thank you so much for response. It is wonderful to know you enjoyed your stay with us. It was a pleasure hosting you, and we look forward to your next visit when you are back in town. Thank you for choosing Vintners Resort. Cheers!Sincerely,Andrea NavarreteFront Office Supervisor
8/10 Bien
Art
Voyage en couple
5 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Art
Séjour de 2 nuits en mai 2024
Réponse de Andrea le 8 mai 2024
Hello Art, thank you for sharing your experience with us. We are delighted to know you enjoyed our resort. I would like to extend my deepest apologies regarding the noise you endured during your visit. Your valuable input is greatly appreciated. We hope to have the pleasure of hosting you again in the near future. Sincerely,Andrea NavarreteFront Office Supervisor
10/10 Excellent
Allison
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Allison
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Hello Allison, thank you for your review. We are delighted you enjoyed your stay with us!
6/10 Satisfaisant
Kristin
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristin
Séjour de 3 nuits en avril 2024
Réponse de Brian Sommer, General Manager le 24 avr. 2024
Dear Kristin,Thank you for sharing your experience with us. I sincerely apologize for the inconvenience of the state of pool and vineyard paths during your stay. Your feedback is greatly appreciated. We are in the process of reimagining the entire resort and that comes with some inconveniences along the way. We hope to have the pleasure of hosting you again soon so we can provide a more positive and pleasant experience. Would you like further contact as the renovation progresses and concludes?Kind Regards,Brian Sommer
10/10 Excellent
Glen
21 avr. 2024
Glen
Séjour de 3 nuits en avril 2024
Réponse de The Team at Vintners Resort le 23 avr. 2024
Hello Glen, thank you for your review. We are delighted you enjoyed your stay with us! We hope to have the pleasure of hosting you again soon.
10/10 Excellent
Erin
Voyage en couple
20 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Erin
Séjour de 4 nuits en avril 2024
Réponse de Andrea le 21 avr. 2024
Hi Erin, thank you for sharing your feedback with us. We are delighted to hear you enjoyed your stay. We hope to have the pleasure of hosting you again in the near future. Cheers!Best regards, Andrea NavarreteFront Desk Supervisor
10/10 Excellent
Kimberly Fox
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly Fox
Séjour de 4 nuits en avril 2024
Réponse de Andrea le 19 avr. 2024
Hello Kimberly, thank you so much for sharing your experience with us. We are delighted to know you enjoyed your stay. We look forward to hosting you again in the near future. Cheers!Sincerely,Andrea NavarreteFront Desk Supervisor
10/10 Excellent
Eric, Quincy
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en avril 2024
Réponse de Andrea Navarrete le 16 avr. 2024
Hello Eric,Thank you so much for your review! We are so delighted to know you enjoyed your stay. It was a pleasure hosting you, we look forward to welcoming you back in the near future. Cheers!Respectfully,Andrea NavarreteFront Desk Supervisor
8/10 Bien
Jessica
13 avr. 2024
Jessica
Séjour de 4 nuits en avril 2024
Réponse de Andrea le 8 mai 2024
Hello Jessica, it was a pleasure having you as our guest. Thank you for choosing our resort. We look forward to welcoming you back in the near future. Cheers!Sincerely,Andrea NavarreteFront Office Supervisor
6/10 Satisfaisant
Joseph
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en avril 2024
Réponse de Andrea le 8 avr. 2024
Hello Joseph, thank you for sharing your experience with us. I sincerely apologize for the inconvenience of insufficient lighting in the courtyard area during the evening. Your feedback is greatly appreciated, and we will ensure to address this with the appropriate members of our staff. We hope to the have the pleasure of hosting you again in the near future so we could provide a more positive and pleasant experience.
10/10 Excellent
KAREN
29 mars 2024
KAREN
Séjour de 1 nuit en mars 2024
Réponse de Andrea le 19 avr. 2024
Hello Karen, thank you for your review. We are delighted you enjoyed your stay with us! We hope to have the pleasure in hosting you again in the near future. Cheers!Sincerely,Andrea NavarreteFront Desk Supervisor
10/10 Excellent
Stephanie, Oklahoma City
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en mars 2024
Réponse de Andrea le 30 mars 2024
Hi Stephanie, thank you for taking the time in sharing your experience with us. We are so delighted you enjoyed your stay! We hope to have the pleasure of hosting you again in the near future. Cheers!
10/10 Excellent
Elizabeth
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 2 nuits en mars 2024
Réponse de Andrea le 23 mars 2024
Thank you so much for such a wonderful review Elizabeth. We strive to provide a pleasant and memorable experiences to our guests. We look forward to welcoming you back in the near future. Cheers!
10/10 Excellent
Diana
Voyage en couple
18 mars 2024
Diana
Séjour de 1 nuit en mars 2024
Réponse de Andrea le 23 mars 2024
Thank you so much for your response Diana! We are delighted to hear you enjoyed your stay. We look forward to welcoming you back in the near future. Cheers!
2/10 Horrible
Tasha
Voyage en couple
4 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tasha
Séjour de 1 nuit en mars 2024
Réponse de Brian Sommer, General Manager le 13 mars 2024
Dear Tasha,Thank you for your feedback and the time you gave us to express your concerns. I understand your frustration and I would be frustrated also if I was misled. We would never intentionally mislead anyone and we hope that each guest experience is above expectations. We update our photography to make sure that each of our room types is fairly represented with accurate photos on our website. It should be easy to discern this in all imagery. I apologize that your room did not align with your expectations and will look into it in detail. I am more concerned with your comments about the room condition as this is below our expectations and you can trust that we will follow up. Thank you again for choosing Vintners Resort.
8/10 Bien
Janay
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janay
Séjour de 2 nuits en mars 2024
Réponse de Brian Sommer, General Manager le 9 mars 2024
Dear Janay, We extend our gratitude for your feedback and are pleased to note your satisfaction with your stay, despite the dreary weather. The indoor caldarium stands as a complimentary, exclusive Spa amenity, accessible with a Spa reservation. Additionally, we provide spa passes for resort guests, offering day-long access to the Spa's facilities, encompassing the caldarium, locker rooms, saunas, and more. Your choice of Vintners Resort is truly appreciated and we hope to welcome you back soon.Kind Regards, Brian SommerGeneral Manager
10/10 Excellent
Amalia
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amalia
Séjour de 2 nuits en février 2024
Réponse de Andrea le 1 mars 2024
Thank you so much for sharing your experience with us Amalia. We are so delighted to hear you enjoyed your stay. We hope to welcome you back in the in the near future. Cheers!
10/10 Excellent
Pamela, Albion
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en février 2024
Réponse de Andrea le 29 févr. 2024
Thank you so much for sharing your experience with us. We are delighted to hear you enjoyed your stay. We hope to welcome you back in the near future. Cheers!
10/10 Excellent
Jennifer
28 févr. 2024
Jennifer
Séjour de 3 nuits en février 2024
Réponse de Andrea le 29 févr. 2024
Thank you so much for sharing your experience with us. We are delighted to hear you enjoyed your stay. We hope to welcome you back in the near future. Cheers!
8/10 Bien
Judith
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Judith
Séjour de 4 nuits en février 2024
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Thank you for choosing Vintners Resort. We appreciate your feedback and hope to welcome you back again soon.
10/10 Excellent
Alma
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alma
Séjour de 2 nuits en février 2024
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Thank you for choosing Vintners Resort. We appreciate your feedback and hope to welcome you back again soon.
10/10 Excellent
Staci
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staci
Séjour de 3 nuits en février 2024
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Dear Staci, thank you for your review. Starting March 19th, we'll be introducing new treatments to welcome the Spring season in Sonoma County. We hope to welcome you back to the Spa again soon.
6/10 Satisfaisant
Lauren
9 févr. 2024
Lauren
Séjour de 1 nuit en février 2024
Réponse de Andrea le 23 mars 2024
Hello Lauren, we sincerely apologize your stay with us was less than ideal. We strive to provide a relaxing and memorable experience for our guests, and it saddens me we did not follow through. Any additional feedback would be greatly appreciated and we will ensure to address your issues to the appropriate members of our team. We hope to have the opportunity of hosting you again in the near future.
8/10 Bien
B
4 févr. 2024
B
Séjour de 2 nuits en janvier 2024
Réponse de Andrea le 23 mars 2024
Thank you for your review B. We are delighted you enjoyed your visit. Was there something we could have done to make your stay more pleasant? Any additional feedback would be greatly appreciated. We hope to have the pleasure of hosting you once again in the near future. Cheers!
10/10 Excellent
David, Surrey
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en janvier 2024
Réponse de Andrea le 5 févr. 2024
Thank you so much for your review. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again. Have a wonderful day!
10/10 Excellent
B
Voyage d’affaires, Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
B
Séjour de 1 nuit en janvier 2024
Réponse de Andrea le 5 févr. 2024
Thank you so much for sharing your experience with us. We are delighted to hear that your enjoyed yourt stay! We hope to welcome you back in the near future. Have a wonderful day!
4/10 Médiocre
Hijinio
22 janv. 2024
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hijinio
Séjour de 1 nuit en janvier 2024
Réponse de Brian Sommer, General Manager le 23 janv. 2024
Dear Hijinio,Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and apologize for the shortfall. We have shared your feedback with our Housekeeping Manager and Front Office Manager. Upon availability, we are always happy to accommodate a change of room or location to ensure the ultimate satisfaction of our guests. Thank you again for sharing your feedback with us.
10/10 Excellent
Krissy
Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Concierge and hotel were top notch!
Krissy
Séjour de 2 nuits en janvier 2024
Réponse de Andrea le 5 févr. 2024
Thank you for sharing your experience with us! We are delighted to hear that you enjoyed your stay. Maria is a wonderful asset to this resort and will ensure to share your comments with her. We look forward to welcoming you back soon! Have a wonderful day!
10/10 Excellent
ed
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ed
Séjour de 1 nuit en janvier 2024
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Thank you for choosing Vintners Resort. We appreciate your feedback and hope to welcome you back again soon.
10/10 Excellent
Ayush
Voyage avec des animaux de compagnie, Voyage en couple
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ayush
Séjour de 2 nuits en janvier 2024
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Dear Ayush, Thank you for your glowing review! We look forward to welcoming you back soon.
10/10 Excellent
Jim
15 janv. 2024
Jim
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Thank you for choosing Vintners Resort. We appreciate your feedback and hope to welcome you back again soon.
10/10 Excellent
Harold
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harold
Séjour de 2 nuits en décembre 2023
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Dear Harold, Thank you for your glowing review! We are delighted to read that you've found your perfect hidden getaway at Vintners Resort. We look forward to welcoming you back again soon!
8/10 Bien
Michelle
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 5 nuits en décembre 2023
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Thank you for choosing Vintners Resort. We appreciate your feedback and hope to welcome you back again soon.
6/10 Satisfaisant
Leslie
2 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Leslie
Séjour de 2 nuits en décembre 2023
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Thank you for choosing Vintners Resort. We appreciate your feedback and hope to welcome you back again soon.
6/10 Satisfaisant
Megan
29 déc. 2023
Megan
Séjour de 1 nuit en décembre 2023
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Thank you for choosing Vintners Resort. We appreciate your feedback and hope to welcome you back again soon.
10/10 Excellent
Owen, Monte Rio
15 déc. 2023
Owen
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Hadijat
9 déc. 2023
Hadijat
Séjour de 3 nuits en décembre 2023
Réponse de Brian Sommer, General Manager le 21 févr. 2024
Thank you for choosing Vintners Resort. We appreciate your feedback and hope to welcome you back again soon.
10/10 Excellent
Wendy, Castle Pines
Voyage en couple
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 4 nuits en novembre 2023
8/10 Bien
Jennifer, Newcastle
Voyage en couple
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 4 nuits en novembre 2023
Réponse de Brian Sommer, General Manager le 4 déc. 2023
Dear Jennifer,Thank you for taking the time to provide us with your valuable feedback. We hope to have the pleasure of welcoming you back soon for another relaxing getaway!
10/10 Excellent
Terry
Voyage en couple
20 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terry
Séjour de 3 nuits en novembre 2023
Réponse de Brian Sommer, General Manager le 4 déc. 2023
Dear Terry,Thank you for taking a moment to share your experience at Vintners Resort. We hope to have the pleasure of welcoming you back soon for another relaxing getaway!
10/10 Excellent
Laura, San Carlos
13 nov. 2023
Laura
Séjour de 2 nuits en novembre 2023
10/10 Excellent
RICHARD
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
RICHARD
Séjour de 1 nuit en novembre 2023
Réponse de Brian Sommer, General Manager le 14 nov. 2023
Thank you for your 10/10 rating! We hope to welcome you back to wine country again soon!
10/10 Excellent
Rachel
8 nov. 2023
Les points forts : Propreté
Rachel
Séjour de 2 nuits en novembre 2023
Réponse de Brian Sommer, General Manager le 14 nov. 2023
Thank you for your five-star review! We hope you'll stay with us again soon!
10/10 Excellent
Cynthia
Voyage en couple
7 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en novembre 2023
Réponse de Brian Sommer, General Manager le 8 nov. 2023
Dear Cynthia,Thank you for the glowing review! Our team strives to provide the highest quality comfort and relaxation to our guests, so thank you for sharing your thoughtful comments. We hope that you will return soon for your next getaway in Sonoma County!
10/10 Excellent
susan
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
susan
Séjour de 2 nuits en octobre 2023
Réponse de Brian Sommer, General Manager le 8 nov. 2023
Dear Susan,Thank you for sharing your experience with us! I am thrilled to read you enjoyed our farm-to-table cuisine, I'll be sure to pass along your compliments to the Chefs. We hope that you will return soon for your next getaway to Sonoma County!
10/10 Excellent
Poul
Voyage en couple
2 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poul
Séjour de 1 nuit en octobre 2023
Réponse de Brian Sommer, General Manager le 8 nov. 2023
Deal Poul,Thank you for your thoughtful comments. We look forward to welcoming you back for your next relaxing getaway!
4/10 Médiocre
Maria
23 oct. 2023
Maria
Séjour de 3 nuits en octobre 2023