Avis sur Extended Stay America Suites Santa Rosa South
Extended Stay America Suites Santa Rosa South
2600 Corby Ave, Santa Rosa, CA
Avis
5,4
5,8/10
Propreté
6,4/10
Personnel et service
5,8/10
Équipements
5,4/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
14 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
10/10 Excellent
Libida
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Libida
Séjour de 3 nuits en mai 2024
10/10 Excellent
Moraima
Voyage d’affaires
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Moraima
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 6 mai 2024
Dear Moraima, We are thrilled about your positive experience at Extended Stay America! Your feedback means a lot to us, and we are delighted that you have noticed improvements during your stay. We are committed to providing excellent service and ensuring our guests have a comfortable and enjoyable visit. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management
6/10 Satisfaisant
Jonathan
Voyage en famille, Voyage avec des animaux de compagnie
3 mai 2024
Les points faibles : Équipements
Jonathan
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 mai 2024
Dear Jonathan, We appreciate your feedback. While we strive to provide a comfortable stay, we understand your concerns. Each location has its unique features, and we regret if our property didn't meet your expectations. We will consider your comments for future improvements. We aim to ensure all our guests have a pleasant experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
6/10 Satisfaisant
Jonathan
29 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Jonathan
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Jonathan, Thank you for choosing us and sharing your feedback. We sincerely appreciate your kind words about Erik and apologize for any inconveniences you encountered during your stay. Your feedback regarding the need for updates and improvements to our facilities is invaluable, and we will certainly consider it as we strive to enhance our guests' experiences. We regret any discomfort caused by the parking lot layout and the presence of undesirable characters. Please know that we take your concerns seriously and are actively working to address them. We understand your frustration and are committed to providing better value for our guests. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management
10/10 Excellent
Victor A
17 avr. 2024
Victor A
Séjour de 3 nuits en avril 2024
2/10 Horrible
Alisha
Voyage en couple
4 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alisha
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 5 avr. 2024
Dear Alisha, Thank you for taking the time to write a review of your stay. We sincerely apologize for the inconvenience and frustration you experienced. We understand how essential convenience and accessibility are, especially for guests with medical conditions. Please know that your feedback is taken seriously, and we will promptly address the cleanliness issues and service lapses. We regret any miscommunication regarding your room status and the inconvenience it caused. We're committed to improving our services and hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. Your satisfaction is our top priority.Sincerely,Hotel Management
6/10 Satisfaisant
Kathy
Voyage en famille
24 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathy
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Kathy, We apologize for the inconvenience caused by the loud heater/air conditioner and the outdated condition of your room. Your comfort is important to us, and we regret falling short of your expectations. Please know that we take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate you bringing these matters to our attention, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay. Thank you for choosing to stay with us.Sincerely,Hotel Management
2/10 Horrible
Haroon
Voyage d’affaires
14 mars 2024
Les points faibles : Équipements
Haroon
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 16 mars 2024
Dear Haroon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management
6/10 Satisfaisant
Nan
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nan
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Nan, Thank you for writing about your recent stay with us and for mentioning Erik and the outstanding service he delivered while you were here. However, please accept our sincere apologies for the noise during your stay. While outside disturbances are out of our control, we sincerely apologize for not providing the tranquil environment you expected. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management
2/10 Horrible
LeShawn, Santa rosa
10 mars 2024
LeShawn
Séjour de 3 nuits en mars 2024
10/10 Excellent
Mirna
Voyage d’affaires
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mirna
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 févr. 2024
Dear Mirna, Thank you for staying with Extended Stay America and sharing your review. Our highest priority is ensuring you have a relaxing and comfortable stay, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
10/10 Excellent
Megan
4 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Megan
Séjour de 1 nuit en février 2024
8/10 Bien
Deanna
Voyage en famille
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly service
Deanna
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 31 janv. 2024
Dear Deanna, Thank you very much for the fantastic rating of Extended Stay America and for leaving us such valuable feedback. We will look into these concerns, and we appreciate you sharing this with us. Hopefully, we can impress you even further on your next visit. Until then, safe travels!Sincerely,Hotel Management
10/10 Excellent
Alma
Voyage en couple
27 janv. 2024
Les points forts : Propreté et équipements
Alma
Séjour de 1 nuit en janvier 2024
2/10 Horrible
Hi
Voyage en groupe
19 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hi
Réponse de Hotel Management le 20 janv. 2024
Dear Hi, Thank you for selecting us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management
4/10 Médiocre
Isabella
12 janv. 2024
Isabella
Séjour de 1 nuit en janvier 2024
8/10 Bien
armando
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
armando
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear armando, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize your stay was anything other than perfect Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
10/10 Excellent
Alan
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alan
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Jonathan
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Jonathan
Séjour de 10 nuits en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear Jonathan, Thank you for the feedback regarding your stay in our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
10/10 Excellent
Danelle
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Danelle
Séjour de 2 nuits en décembre 2023
8/10 Bien
raijeli
Voyage en famille
27 déc. 2023
Les points forts : Confort de la chambre
raijeli
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Jay
Voyage en famille, Voyage d’affaires
3 déc. 2023
Les points forts : Personnel et service
Jay
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 7 déc. 2023
Dear Jay, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management
4/10 Médiocre
SARAVANAN
Voyage en famille avec de jeunes enfants
27 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
SARAVANAN
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 30 nov. 2023
Dear SARAVANAN, We appreciate your remarks about your recent stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time.Sincerely,Hotel Management
8/10 Bien
Ladonne
Voyage en famille
19 nov. 2023
Les points forts : Propreté
Ladonne
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Melissa
19 nov. 2023
Melissa
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Shelley
12 nov. 2023
Shelley
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 14 nov. 2023
Dear Shelley, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
10/10 Excellent
Marisela
10 nov. 2023
Marisela
Séjour de 1 nuit en novembre 2023
8/10 Bien
Jennifer
25 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 26 oct. 2023
Dear Jennifer, Thank you for choosing Extended Stay America and taking the time to share your experience. We're glad you enjoyed your stay and loved our convenient location and clean facility. However, we understand your preference for daily room service and apologize for any inconvenience this may have caused. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
10/10 Excellent
Jonathan
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Luis
22 oct. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Luis
Séjour de 5 nuits en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
Dear Luis, Thank you for choosing us and sharing your thoughts. We're grateful for your feedback and sorry about your recent experience. We take your concerns seriously and strive to improve our services and facilities. We aim to provide a comfortable and pleasant stay for all our guests, and it seems we fell short during your visit. Your feedback will help us make necessary adjustments to ensure better experiences in the future. We appreciate your insights and hope to have the opportunity to provide you with a more enjoyable stay on your next visit. Sincerely,Hotel Management
10/10 Excellent
Bert
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quick stay
Bert
Séjour de 2 nuits en octobre 2023
6/10 Satisfaisant
Francisco
15 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Francisco
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 15 oct. 2023
Dear Francisco, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
10/10 Excellent
Robert
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 10 oct. 2023
Dear Robert, We're delighted to hear that you had a very pleasant stay at Extended Stay America. Your satisfaction with the quiet environment, well-equipped room, and full-size bathroom is greatly appreciated. Thank you for choosing our motel, and we look forward to hosting you again on your future travels.Sincerely,Hotel Management
10/10 Excellent
Claudia
4 oct. 2023
Claudia
Séjour de 1 nuit en octobre 2023
10/10 Excellent
luis
1 oct. 2023
Les points forts : Propreté et personnel et service
luis
Séjour de 2 nuits en septembre 2023
10/10 Excellent
Monica
Voyage en famille
21 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Monica
Séjour de 7 nuits en septembre 2023
2/10 Horrible
Kristie
Voyage d’affaires
21 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristie
Séjour de 7 nuits en septembre 2023
Réponse de Hotel Management le 21 sept. 2023
Dear Kristie, We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience with the laundry facility and breakfast options during your stay. Your feedback is concerning, and we take these matters seriously. We will address these issues promptly to ensure future guests are not similarly impacted. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management
10/10 Excellent
Allan
17 sept. 2023
Allan
Séjour de 4 nuits en septembre 2023
6/10 Satisfaisant
Samantha
Voyage en groupe, Voyage avec des animaux de compagnie
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 14 sept. 2023
Dear Samantha, Thank you for your review; it's nice you had a pleasant stay with us and enjoyed your last-minute reservation. However, we are sorry for the inconvenience caused with the comforts of the bed in the room. We will note your feedback as we always want to know how to improve our guest experience. We hope you will choose us again and allow us to make a much better impression on a future stay.Sincerely,Hotel Management
2/10 Horrible
Michelle
Voyage en famille avec de jeunes enfants
11 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 12 sept. 2023
Dear Michelle, We are sorry to hear about the inconvenience you experienced during your recent stay with us. We understand how frustrating it can be to arrive at a hotel and not have your reservation found. We apologize for the inconvenience caused and for the lack of assistance provided by our staff. We would like to assure you that we take this matter seriously and will be addressing it with our team to ensure that this does not happen again. Thank you for your feedback. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
10/10 Excellent
Lois
8 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, quiet , comfortable. What more do you need
Lois
Séjour de 7 nuits en août 2023
2/10 Horrible
Laura
Voyage d’affaires
7 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Laura
Séjour de 6 nuits en août 2023
Réponse de Hotel Management le 8 sept. 2023
Dear Laura, Thank you for sharing your feedback following your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. Please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
6/10 Satisfaisant
MARIA
1 sept. 2023
Les points faibles : Propreté
MARIA
Séjour de 1 nuit en août 2023
6/10 Satisfaisant
Marc
Voyage avec des animaux de compagnie, Voyage d’affaires
20 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Marc
Séjour de 7 nuits en août 2023
Réponse de Hotel Management le 23 août 2023
Dear Marc, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
10/10 Excellent
Emosi
13 août 2023
Emosi
Séjour de 12 nuits en août 2023
10/10 Excellent
Jair
Voyage en couple
9 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jair
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 11 août 2023
Dear Jair, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Michelle; we'll gladly share your kind words with her and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management
4/10 Médiocre
Gabriel
Voyage d’affaires
3 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 4 août 2023
Dear Gabriel, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for any disappointment you experience during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again. We would appreciate another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
10/10 Excellent
Moraima
Voyage d’affaires
3 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Moraima
Séjour de 4 nuits en juillet 2023
4/10 Médiocre
Sergio
Voyage en famille
24 juil. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sergio
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 25 juil. 2023
Dear Sergio, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management