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Avis sur Hotel St Francis

4 out of 5
Hotel St Francis
210 Don Gaspar Ave, Santa Fe, NM

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 523 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 272 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 112 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 999." "

9,2/10

Propreté

9,0/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 Horrible

Serge

Les points faibles : Personnel et service
Très mauvais accueil La réception me dit que ma carte de crédit ne fonctionne pas et je ne sais pas ce qu’elle fait avec ma carte derrière le bureau et refuse de me rendre ma carte et appelle le manager qui arrive sans me calculer et dit que c’est ok ! Tout ça sans que la réception fasse un effort pour parler lentement car il y avait beaucoup de bruit dans le hall et l’accent américain du sud m’est difficile Sinon très propre et confortable mais manque de cachet
Séjour de 1 nuit en avril 2023
Réponse de Kelsey H- Social Media Coordinator le 3 mai 2023
We are very sorry to hear that your experience with us was not the best. We sincerely apologize for the difficulty in communication and the confusion this caused. We truly value your honest feedback as this will help us to become our very best. We will work with our team to improve and we hope you will give us another chance to care for you again.

8/10 Bien

douglas, Loveland

Voyage en famille
Les points forts : Propreté
Good location is most if the attractions of the hotel other then that I wouldn’t stay in this hotel
Séjour de 4 nuits en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 26 mai 2024
Thank you for your review, Douglas. We appreciate your honest feedback.

10/10 Excellent

Jennie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff were wonderful. Perfect location to walk around and shop or eat.
Séjour de 1 nuit en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 22 mai 2024
We are so happy that you enjoyed our staff and location! We value your support and we hope to see you again soon.

8/10 Bien

Erin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent service
Séjour de 3 nuits en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 22 mai 2024
Thank you so much for your kind review, Erin! We cherish your support.

10/10 Excellent

stephanie, gainesville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved this place , it really felt like stepping into another time period but modern at the same time. Such a great vibe and the staff was amazing ! Very on top of everything ! Thank you so much 😊
Séjour de 1 nuit en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 20 mai 2024
We are so happy to hear that you love Hotel St. Francis! Thank you so much for your kind words and support. It means the world to us.

10/10 Excellent

barrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with European vibes. I love this hotel
Séjour de 1 nuit en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 19 mai 2024
We are elated to hear that you love Hotel St. Francis! We cherish your support and we hope to see you again soon.

6/10 Satisfaisant

Dianne

Voyage en couple
The hotel is in need of some updates. Very old and very pricey. Good location.
Séjour de 2 nuits en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 17 mai 2024
Thank you for taking the time to share about your stay with us, Dianne. We appreciate your honest feedback and we will share your concerns with our team. We hope you will give us another chance to care for you again in the future.

8/10 Bien

burcu

Séjour de 3 nuits en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 17 mai 2024
We appreciate your rating! We hope you can return for another enjoyable stay with us soon.

10/10 Excellent

Madison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is beautiful! I would suggest knowing what staying in an old, historical hotel is like before booking. Most of the negative reviews I've seen are in regard to the size and layout of the rooms, but they're about what you'd expect with a hotel built at that time. The staff are wonderful, the valet parking was quick and easy. It's in the absolute perfect part of town to walk around near the plaza, and everything is very comfortable and clean. We will definitely be staying here again!
Séjour de 1 nuit en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 15 mai 2024
We are ecstatic to hear that you enjoyed your experience with us! Thank you so much for your kind review and understanding. We truly cherish your support and we look forward to caring for you again.

4/10 Médiocre

James, Angel Fire

Les points faibles : Propreté, personnel et service, équipements
Very small, Ancient rooms.
Séjour de 1 nuit en février 2024
Réponse de Kelsey H- Social Media Coordinator le 12 mai 2024
We are sorry to hear that the rooms were not what you had hoped for, James. We value your honest feedback and we would love another chance to impress you in the future.

8/10 Bien

Toi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It’s an older hotel and the rooms are small and some things, like the flooring, could be updated (loose floorboards abounded in our tiny room). That said, the room was super clean and well apportioned. It had everything we needed including really great smelling body wash and lotion, shower cap, plenty of towels, a tv and small closet and steamer. The staff texted me early in the day of check in to make sure we had everything we needed and were responsive as we asked questions and looked for recommendations. Great location in the heart of town. Included valet parking as part of the resort fee was a great bonus. We really enjoyed our brief stay and highly recommend to others.
Séjour de 1 nuit en mai 2024
Réponse de Kelsey H- Social Media Coordinator le 12 mai 2024
Thank you for taking the time to share about your stay with us. We are so glad that you enjoyed many aspects of your visit and we truly appreciate your honest feedback on how we can improve. We cherish your support and high recommendation and we hope to care for you again soon.

8/10 Bien

Joy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay at the St. Francis! The staff was wonderful and helpful. The coffee in the lobby each morning was a great start to the day. The location was very convenient to all of the shops and restaurants in downtown Santa Fe. I would stay there again!
Séjour de 7 nuits en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 10 mai 2024
Thank you so much for this positive review, Joy! We are so happy to hear that you enjoyed your stay and we would love to care for you again!

10/10 Excellent

Taryn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the front desk team. Valet parking was super easy. Great location, in the heart of Santa Fe.
Séjour de 3 nuits en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 10 mai 2024
We are thrilled to hear that you enjoyed our location, parking, and staff! Thank you so much for your kind review and support.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was amazing and my stay was everything I hoped for !
Séjour de 2 nuits en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 3 mai 2024
We cherish your positive review, Anthony! We hope you can return for another five-star stay with us soon!

10/10 Excellent

Ryuji

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 29 avr. 2024
We are ecstatic that you enjoyed your visit with us! Thank you for your review and support.

10/10 Excellent

Deborah

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Kelsey H- Social Media Coordinator le 28 avr. 2024
Thank you for your positive rating, Deborah! We value your support and we hope to care for you again.

6/10 Satisfaisant

Fernando

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, easy access to shops, walking distance to a lot. Room was not super pretty for the price.
Séjour de 1 nuit en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 21 avr. 2024
Thank you for taking the time to leave us this review. We are glad that you enjoyed our location and cleanliness and we value your honest feedback. We would love another chance to care for you again in the future.

6/10 Satisfaisant

Darla

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 22 avr. 2024
We appreciate your rating, Darla. We hope you will visit us again and give us another chance to earn those last two stars from you.

10/10 Excellent

Marlys

Love the location and front porch.
Séjour de 2 nuits en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 19 avr. 2024
We appreciate your kind review and support! We would love to care for you again.

4/10 Médiocre

Arthur

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Because the hotel is the oldest in SANTA FE, the room was very small & crowded. only 1 wooden chair to sit on and no desk. The sink was in the room on a small vanity, again no where to put toiletries. The water in the shower took almost 1/2 hr. to get warm. We booked this hotel because it had a restaurant, but discovered it was closed 2 weeks prior. Not a good experience at those prices!!
Séjour de 1 nuit en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 15 avr. 2024
Thank you for taking the time to leave us a review, Arthur. Although we strive to provide our guests with a five star experience, we understand we will always have room to grow and areas to improve upon and we appreciate your honesty. This feedback will be very helpful in our growth and becoming our very best! We will work with our team to improve and we hope you will give us another shot to impress you in the future!

6/10 Satisfaisant

Nancy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The valet never came. I just parked myself on street. I hope car is safe in morning. No dining options. No ambiance. Staff looks tired and over it. Not a good vibe. Rooms are small. No place to put luggage. Just uncomfortable and small.
Séjour de 1 nuit en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 15 avr. 2024
We are sorry to hear that your experience with us was not positive, Nancy. We apologize that we missed the mark in many areas of your stay. We appreciate you bringing these concerns to our attention and we will work with our team to improve.

10/10 Excellent

Laura

Love the staff
Séjour de 1 nuit en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 12 avr. 2024
We appreciate your positive review, Laura! We are so happy that you enjoyed our staff during your visit with us. We hope to see you again soon!

2/10 Horrible

Stephen

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Kelsey H- Social Media Coordinator le 7 avr. 2024
We are sad to hear that your experience with us was not the best. We value your honesty and we hope you will give us another shot to impress you in the future.

10/10 Excellent

Patricia

Séjour de 1 nuit en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 21 avr. 2024
We are ecstatic that you enjoyed your visit with us, Patricia! Thank you for your kind review and support.

6/10 Satisfaisant

Tamir

Séjour de 5 nuits en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 30 mars 2024
Thank you for your rating. We would love another chance to care for you again.

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place be to stay
Séjour de 1 nuit en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 29 mars 2024
We are thrilled that you enjoyed your stay! Thank you for your support.

8/10 Bien

Sharisse

Les points forts : Propreté et personnel et service
It was a great location and the furnishings were quaint but the property is definitely dated. Carpet, bathroom tile in the room definitely in need of repair.
Séjour de 4 nuits en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 27 mars 2024
Thank you so much for your review and feedback about your stay. We will share your concerns with our team and we hope you will return soon.

6/10 Satisfaisant

L. Blaine

Séjour de 2 nuits en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 27 mars 2024
We appreciate your honest rating. We hope you will stay with us again and give us another chance to earn those last two stars from you.

8/10 Bien

Lois

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a hard time sleeping because of all of the noise outside…. Trucks, cars, garbage trucks… so noisy!
Séjour de 1 nuit en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 27 mars 2024
We are very sorry to hear about the noise disturbance you experienced with us. We apologize for the inconvenience this caused and we wish you had a more restful night with us. We value your honest feedback and we would love another chance to care for you again in the future.

10/10 Excellent

Marcela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff was amazing
Séjour de 2 nuits en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 24 mars 2024
Thank you for your kind words about our staff! We cherish your support.

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lobby, bar, location
Séjour de 1 nuit en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 17 mars 2024
We appreciate your review and support, Paul! We hope you can return soon.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 2 nuits en février 2024
Réponse de Kelsey H- Social Media Coordinator le 12 mars 2024
We are thrilled to hear that everything was perfect during your stay with us! We cherish your support and we would love to care for you again.

8/10 Bien

Abel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful, clean and aesthetically pleasing. Staff was courteous. Downside was the slamming of doors early hours of the morning from housekeeping while they were cleaning other rooms and the blowing of leaves this made it difficult to sleep or for a quiet escape. Queen size beds for traveling families would be a nice addition to the spacious double room. Overall good experience.
Séjour de 2 nuits en mars 2024
Réponse de Kelsey H- Social Media Coordinator le 12 mars 2024
Thank you for taking the time to share about your experience with us, Abel. We are delighted to hear that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 Excellent

Susan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was gorgeous
Séjour de 3 nuits en février 2024
Réponse de Kelsey H- Social Media Coordinator le 8 mars 2024
We cherish your review and support, Susan! We hope to see you again soon.

8/10 Bien

Erik, Centennial

Séjour de 1 nuit en février 2024
Réponse de Kelsey H- Social Media Coordinator le 20 mars 2024
Thank you for your rating, Erik. We appreciate your support.

8/10 Bien

Ariacna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was valet parking only and it was convenient for the downtown parking situation
Séjour de 1 nuit en février 2024
Réponse de Kelsey H- Social Media Coordinator le 27 févr. 2024
Thank you for your positive review! We value your support.

10/10 Excellent

Jill, Columbus

Voyage en famille
The Hotel St Francis is located in the heart of Santa Fe. It’s an easy walk to galleries, restaurants and shops. The staff are all friendly and helpful. I highly recommend this hotel.
Séjour de 2 nuits en février 2024
Réponse de Kelsey H- Social Media Coordinator le 27 févr. 2024
Thank you for your kind words about our hotel and staff, Jill! We cherish your support and high recommendation.

10/10 Excellent

Carolyn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a good stay at St. Francis! Older property, but always clean and always doing improvements. Love having Secreto and Gruet conveniently located.
Séjour de 3 nuits en février 2024
Réponse de Kelsey H- Social Media Coordinator le 27 févr. 2024
We are elated to hear that you always enjoy your stays with us, Carolyn! We appreciate your support and understanding and we would love to care for you again soon.

10/10 Excellent

Adam

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Kelsey H- Social Media Coordinator le 18 févr. 2024
We are elated that your experience was ten out of ten, Adam! We are so grateful for your support and we would love to care for you again.

10/10 Excellent

Raymond, Littleton

Séjour de 1 nuit en février 2024
Réponse de Kelsey H- Social Media Coordinator le 20 mars 2024
We are elated that your experience was five-star! We value your support and we would love to care for you again.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Great location, beautiful lobby, friendly and helpful staff. Just a tiny tiny room. I love historic places and know tiny rooms are just a part of choosing historic places but this one was next level small. The bed and linens were comfortable though.
Séjour de 1 nuit en février 2024
Réponse de Kelsey H- Social Media Coordinator le 11 févr. 2024
Thank you for sharing about your experience with us. We are thrilled to hear that you enjoyed our location, lobby, and staff and we appreciate your honest feedback. We hope to care for you again in the future.

10/10 Excellent

Kaye

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The St. Francis Hotel has a distinctive simplicity and charm linked to its past as a monastery. Its location is quiet but an easy walk to restaurants, shops, an excellent independent bookstore, art galleries, historic sites, and government buildings. It houses a very good restaurant and bar. The St. Francis staff are unfailingly helpful, patient and well trained.
Séjour de 5 nuits en février 2024
Réponse de Kelsey H- Social Media Coordinator le 7 févr. 2024
Your glowing review has made our day, Kaye! Thank you so much for your kind words about our hotel and staff. We cherish your support and we hope to care for you again soon.

8/10 Bien

jeff, CARLSBAD

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is beautiful historic property located just a block off of Santa Fe Plaza. The art displayed, along with the antique furniture pieces throughout are interesting. The staff are very accommodating and friendly. My only issue with the hotel is that they charge a $30/day “resort fee”, despite not having a pool, gym, or other typical “resort” amenities. They offer access to these amenities in their nearby sister properties.

6/10 Satisfaisant

Regina

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Kelsey H- Social Media Coordinator le 3 févr. 2024
We appreciate you taking the time to leave us this review, Regina. We would love another chance to care for you again and impress you with our care and accommodations.

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Kelsey H- Social Media Coordinator le 29 janv. 2024
We are so glad that your experience with us was ten out of ten, Cindy! We appreciate your support and we would love to care for you again.

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Kelsey H- Social Media Coordinator le 29 janv. 2024
Thank you so much for your positive rating, Kathryn! We value your support.

10/10 Excellent

Molly

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Kelsey H- Social Media Coordinator le 29 janv. 2024
We appreciate your review, Molly! We hope you can return for another enjoyable stay with us soon.

10/10 Excellent

Danielle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel with close proximity to the Plaza. Comfortable rooms. Very quiet and enjoyable setting.
Séjour de 2 nuits en janvier 2024
Réponse de Kelsey H- Social Media Coordinator le 29 janv. 2024
We are thrilled that you enjoyed your stay with us, Danielle! We cherish your support and we hope to see you again soon.

10/10 Excellent

Guillermo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent and peaceful!
Séjour de 1 nuit en janvier 2024
Réponse de Kelsey H- Social Media Coordinator le 27 janv. 2024
Thank you so much for your kind words! Your support is greatly appreciated.

8/10 Bien

Randy, Monclair

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The bedroom and bathroom were very small, the lighting in the bathroom was very dim and especially for administering makeup.There was no breakfast offered for the price and it required a trip off the property to get breakfast. Our wine tasting, adjacent to the lobby, at the Gruet Winery was exceptional. Overall the hotel possessed a lot of charm.
Séjour de 1 nuit en janvier 2024
Réponse de Kelsey H- Social Media Coordinator le 27 janv. 2024
We appreciate you taking the time to share about your experience with us, Randy! We value your kindness and honest feedback and we hope to care for you again in the future.