Piscine extérieure, chaises longues
Vérifier la disponibilité

Avis sur Best Western University Inn Santa Clara

2.5 out of 5
Best Western University Inn Santa Clara
1655 El Camino Real, Santa Clara, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 483 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 357 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 95 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 1002." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Claude

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2021
Réponse de Dean le 11 janv. 2022
Thanks for your review and we appreciate your business!

10/10 Excellent

Nicolas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien et confortable
Hôtel très bien excepté cette année avec un employer qui nous a empêché de faire notre soirée dans le lobby, ce que nous faisions habituellement tous les ans.
Séjour de 6 nuits en février 2020

8/10 Bien

Jean-François

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019

8/10 Bien

François

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
Très bon hôtel Piscine agréable Isolation phonique moyenne
Séjour de 2 nuits en août 2018

8/10 Bien

Guillaume, San Diego

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good deal for the bay
+ : Staff is friendly. Prefer room at the back to have a quiet place. Wifi good strength, anyway wired Internet in the room is the best for work. - : Few seats to take the breakfast the weekend, quickly crowded Price is high compared to the overall hotel quality, but this is the rule in the Bay...

10/10 Excellent

Henry

Voyage d’affaires
I liked that it was close to restaurants and the factory where I had business dealings with.
Séjour de 3 nuits en mai 2024

8/10 Bien

MASAHIRO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good service good staff
Séjour de 3 nuits en mai 2024

8/10 Bien

Tetsuya

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
問題の発生がなかった
Séjour de 5 nuits en mai 2024

10/10 Excellent

Miguel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfectly kept, welcoming staff, and delicious breakfast options.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

8/10 Bien

Omero

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were excellent. The only negative is that it's too close to the road so it can be noisy at times during the night. Also, there is very little noise insulation from traffic and floors above.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast check-in. Our room was impecable and cleaned daily! Staff was beyond courteous. Would definitely stay here again. 10 stars for handicapped accessibility
Séjour de 3 nuits en avril 2024

8/10 Bien

Nancy J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
property was clean, felt safe, and relatively easy access to where I wanted to go. if you have transportation, this is a good choice
Séjour de 8 nuits en avril 2024

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a find. Clean comfortable redecorated room with all amenities (even an iron and ironing board). Good room air and heat control, microwave, refrigerator (about half size), rapid hot water. For a small location the breakfast (included) was outstanding. I highly recommend. close to San Jose airport and major transit routes.
Séjour de 6 nuits en avril 2024
Réponse de Dhez le 26 avr. 2024
We are so happy to hear that you have found your lodging partner when in Silicon Valley...see you soon!

10/10 Excellent

ARACELI, Las Vegas

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Dhez le 26 avr. 2024
Thank you for the great review AND your patronage!

6/10 Satisfaisant

kerren

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Dhez le 26 avr. 2024
Sorry we were unable to deliver the lodging expectations normally reviewed by our hotel and staff. I hope we are given another try to hit the 5-star rating we are so often reviewed.

10/10 Excellent

Carissa

Séjour de 1 nuit en avril 2024
Réponse de Dhez le 26 avr. 2024
Thank you so much for the 5-star vote!!!

10/10 Excellent

Nancy Aracely

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved your hotel
Réponse de Dhez le 26 avr. 2024
Thank you Nancy, please come back again, we are so happy to serve you!

8/10 Bien

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located near most of the things we wanted to see.
Séjour de 5 nuits en mars 2024
Réponse de Dhez le 26 avr. 2024
Thanks for the review and we look forward to you coming back again.

6/10 Satisfaisant

Jay

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 14 mars 2024
Thank you for sharing a review of your recent experience. Our team here at Best Western University Inn Santa Clara and for choosing us. We do hope to see you again in your next visit when you in the area.Best regards,Best Western University Inn Santa Clara CA 95050

2/10 Horrible

Ruila

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rude staff
Séjour de 3 nuits en février 2024
Réponse de Dhez le 7 mars 2024
I'm sorry you experienced some kind of staff issue as that is not a reflection on the outstanding customer service scores and reputation we have built for our hotel. If there is a specific instance that you would like to discuss, I am more than happy to review and resolve any inconvenience.

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our first time staying in San Jose, definitely not the last!! Will recommend this property to family and friends.
Séjour de 4 nuits en janvier 2024
Réponse de Best Western University Inn Santa Clara le 3 mars 2024
We Thank you for taking a moment to share your experience at Best Western University Inn Santa Clara. We’re proud to delivergreat value to our guests, so we’re delighted that you found ourservice to be well priced. We hope you’ll visit us again soon :-)again Thank you for choosing us.Best regards,Best Western University Inn Santa Clara

10/10 Excellent

Justina, MObile

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was so incredibly kind. It is super close to lots of restaurants and shopping. My only complaint was that the ice machine near our room was broken. Other than that, we would highly recommend!!
Séjour de 5 nuits en février 2024
Réponse de Best Western University Inn Santa Clara le 3 mars 2024
We doThank you for posting your positive review. At Best Western University Inn Santa Clara, we value your time and we always striveto provide fast and efficient service. We are so pleased to hear our service was providedin a timely manner. We look forward to welcoming you back soon. and we're apologies if the machine is not working in that time we will make sure to check this matter. again we Thank you for choosing us in your stay. :-)Best regards,Best Western University Inn Santa Clara

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So great! From entry to exit!!
Séjour de 1 nuit en février 2024
Réponse de Dhez le 13 févr. 2024
Thanks so much for all the stars, we appreciate it!

8/10 Bien

Ihsan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Dhez le 13 févr. 2024
Thanks for the review!

10/10 Excellent

Hector Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Limpieza
Séjour de 1 nuit en janvier 2024
Réponse de Dhez le 13 févr. 2024
Gracias!

10/10 Excellent

Christine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Dhez le 13 févr. 2024
Thanks for your time and review...

6/10 Satisfaisant

Shirley

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Room was very nice,staff pleasant, very clean...Don't go by the pics on website for the Breakfast!! We had some kind of tortilla with cheese in it,sausages that were not browned,no potatoes....not very good! We went out and ate ....
Séjour de 2 nuits en janvier 2024
Réponse de Dhez le 13 févr. 2024
Thanks for the review and sorry that you were not satisfied with the breakfast. We offer over 40-items, so most find something to their liking.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Place to Stay
Good location; updated rooms; very clean; friendly and courteous staff. Free breakfast had lots of options. Pleasantly surprised and would definitely recommend it!
Séjour de 4 nuits en janvier 2024
Réponse de Dhez le 13 févr. 2024
Thanks so much for the review and the praise, we look forward to your return visit!

8/10 Bien

MASAHIRO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good staff good room
Séjour de 3 nuits en janvier 2024
Réponse de Dhez le 13 févr. 2024
Thank you so much and see you soon!

8/10 Bien

Arika

Séjour de 5 nuits en décembre 2023
Réponse de Front Desk le 14 mars 2024
Thank you for a review and for choosing to stay with us during your visit in Santa Clara CA. we do look forward in your next visit.Best regards,Best Western Univeristy Inn Santa Clara CA 95050

2/10 Horrible

Jiping

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Dhez le 19 déc. 2023
I wish there would be more information regarding your low score. I hope whatever the issue does not preclude you from a future visit.

6/10 Satisfaisant

Scott

Voyage d’affaires
Front desk staff do not know their product very well. They don't know where the ethernet connector was. I had to look for it and it was behind the coffee machine in the room. They also did not know how fast the connection was--they just said "its very fast". Useless information. I measured it at its is about 80Mb/s down and 60M/bs up. Its not bad and the connection was reliable although there was now instructions on how to connect. If you have asthma, ask for a room that they didn't spray with some kind of perfumey air freshener. I was almost gaging when I first entered the room. Even though all entries to each room are from the outside (no indoor corridor), it is impossible to open the windows to air the room out--windows appear to be stuck. Hot water was almost instant and you never have to worry about running out while taking a shower. It was a pretty basic hotel that servers breakfast and not a bad value for $110/night. The location was really convenient and relatively quiet too.
Réponse de Dhez le 19 déc. 2023
We are happy that you enjoyed the fast internet as well as the breakfast. We look forward to a repeat visit.

10/10 Excellent

Paula

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff and clean property.
Séjour de 1 nuit en décembre 2023
Réponse de Dhez le 19 déc. 2023
Thanks for the recognition, I will share it with our staff and look forward to your next visit!

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Dhez le 19 déc. 2023
Thank you for your review.

10/10 Excellent

Analee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth the stay!
On the whole, the property is lovely. The breakfast was excellent. The staff all very pleasant and helpful. Some renovations were taking place at the time of our stay. The pool was not available and there were mattresses and bed frames visible from our room. This temporarily took away from the appearance of the property.
Séjour de 4 nuits en novembre 2023
Réponse de Dhez le 19 déc. 2023
Thanks for the recognition and understanding while we strive to deliver the freshest product possible!

10/10 Excellent

silvio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good deal for the money nice clean free breakfast free parking star personal very friendly helpful special Dave Yessenia clean y comfortable room
Séjour de 3 nuits en novembre 2023
Réponse de Dhez le 19 déc. 2023
Thank you and I will pass on the praise to David!

4/10 Médiocre

DOUGLAS

Séjour de 2 nuits en novembre 2023
Réponse de DR le 24 nov. 2023
Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

patrick

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great spot in Santa Clara
Nice renovated property with easy parking and very convenient location. Lots of walkable food options...
Séjour de 1 nuit en novembre 2023
Réponse de Dhez le 19 déc. 2023
Thanks for the great review and I look forward to seeing you in the future!

8/10 Bien

Sean

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
좋은 휴식을 했습니다. 일을 보러 가는 출장에 휴식이 보장되는 숙소면 된거지요.
Séjour de 2 nuits en novembre 2023
Réponse de Front Desk le 14 mars 2024
Thank you for sharing a review of your recent experience. at Best Western University Inn Santa Clara and we’re thrilled to hear that you get a great sleep after having a long day in your business trip. and again we thank you for choosing to stay with us. We look forward in your next visit.Best regards,Best Western University Inn Santa Clara CA 95050

8/10 Bien

Sangho

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
비즈니스호텔로 2박을 했습니다. 길가에 있지만 야간에 시끄럽지 않게 잘 쉴 수 있었습니다. 내부공사를 하고 있어서인지 낮시간에 소음이 좀 있습닏.
Séjour de 2 nuits en novembre 2023
Réponse de Front Desk le 14 mars 2024
Thanks so much for the review and the praise, and for choosing us. we look forward to your return visit! Best regards,Best Western University Inn Santa Clara 95050 CA

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice for the price
Affordable, comfortable and in the idea location for our trip. Would stay there again. Good breakfast, pleasant staff and comfortable room. Pool is closed until 2024 for refurbishing. That’s ok, it was a bit cold for swimming anyway. Seems like they take good care of the property.
Séjour de 2 nuits en novembre 2023
Réponse de Dhez le 19 déc. 2023
Thank you for the kind response and review. We will see you in the summer at the pool!!!!

10/10 Excellent

Rob

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a very pleasant stay here while attending a conference at nearby Santa Clara University (about a mile away). The room was nice and new and very clean. It was quiet with a comfortable bed. Very good value. Recommend
Séjour de 1 nuit en novembre 2023
Réponse de Front Desk le 17 nov. 2023
Thank youfor staying with us, appreciate the great review!

6/10 Satisfaisant

maurice

Séjour de 2 nuits en novembre 2023
Réponse de Dhez le 19 déc. 2023
Thank you for the review.

10/10 Excellent

Lorraine

Les points forts : Équipements
We love this place. The staff are wonderful.
Séjour de 2 nuits en novembre 2023
Réponse de Front Desk le 16 nov. 2023
Thanks for the great review! We enjoy you coming back!

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are great.
Séjour de 2 nuits en novembre 2023
Réponse de FD le 16 nov. 2023
Thank you for the outstanding review!

10/10 Excellent

Jayson

Séjour de 1 nuit en novembre 2023
Réponse de Front Desk le 14 mars 2024
Thaank you for giving us a review. and for choosing to stay with us during your trip in Santa Clara CA, we do look forward to your next visit.Best regards,Best Western University Inn Santa Clara CA 95050

2/10 Horrible

Ran

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Dhez le 10 nov. 2023
Sorry to see that your stay did not meet expectations and wish you would consider expanding on your concerns. Best of luck on future trips.

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un sitio muy agradable
Séjour de 1 nuit en octobre 2023
Réponse de Dhez le 10 nov. 2023
!Gracias Amiga!