Dear Chantal, it's our absolute pleasure to know you loved your stay with us at La Quinta Inn & Suites. We strive to provide excellent value to our guests through our favorable location near the airport. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Santa Ana.Best Regards,Customer Care Team

Hey Yolanda, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at La Quinta Inn & Suites!Best Regards,Customer Care Team

Dear Stanley, we are very sorry to hear about your experience with the security measures in the parking lot. The safety and security of our guests and their belongings are our top priorities, and we regret that this was not reflected during your stay. We will take immediate action to enhance surveillance measures, including considering the installation of cameras. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular La Quinta guest experience in all aspects!Best Regards,Customer Care Team

Dear Thomas, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the rundown state of the property that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

Dear Elias, thank you for your feedback. We’re glad to hear that you found the room nice, clean, and well-stocked. It is delightful to learn that our staff was very pleasant. However, we apologize for the inconvenience caused by the refrigerator not working properly. We are addressing this issue to ensure it doesn't happen again. We hope that no other disturbances hindered your experience with us. Please book in advance for your next visit and let us know, for we shall be thrilled to accommodate you with all our facilities running at their best.Best Regards,Customer Care Team

Dear Zenn, thank you for sharing your concerns about the accessibility and safety of our hotel. We apologize for any inconvenience or discomfort you experienced during your stay. Our guests' safety is our top priority, so we are currently reviewing our accessibility features and security protocols to ensure that they meet the highest standards and provide a relaxing environment for all our guests. We appreciate your feedback, as it helps us to continually improve our services. We hope to have the opportunity to welcome you back and provide a safer and more comfortable stay at La Quinta Inn & Suites.Best Regards,Customer Care Team

Hello Flor,I’ve read your comments about your stay at La Quinta Orange County: WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you. I do realize you requested 2 Queen beds with a pool view. The staff attempted to accommodate your request sincerely. Unfortunately, they were unable to reach you with the number you have on file with Expedia.

Dear Srinivasan, thank you for your feedback. We deeply regret the long check-in process and the impact it had on your plans for Disneyland. This is not the experience we aim to provide, and we are reviewing our check-in procedures to improve efficiency and reduce wait times. We hope to have the opportunity to provide a better experience for you in the future.Best Regards,Customer Care Team

Dear Mohammed, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

Hi Aaron, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at La Quinta Inn & Suites with the finest of our amenities and resources!Best Regards,Customer Care Team

Hi Steven, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at La Quinta Inn & Suites with the finest of our amenities and resources!Best Regards,Customer Care Team

Dear Daniela, thank you for sharing a positive review of your time with us and for appreciating our courteous staff team. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards,Customer Care Team

Dear Danbee, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team

Dear Eugene, we are deeply sorry to hear about your disappointing experience during your recent stay at our La Quinta. It's disheartening to learn that the interior of our hotel did not meet your expectations, and we apologize for any inconvenience caused by the condition of your room. Providing a comfortable and welcoming environment is our top priority, and we regret that we fell short of delivering that to you. Rest assured, we take your feedback seriously and will address the issues you mentioned with our team immediately to ensure that such lapses in service and maintenance are rectified. Please know that we strive to provide exceptional service to all our guests, and we apologize for any shortcomings you encountered with our staff. Your concerns regarding the cleanliness and functionality of your room have been duly noted, and we will take proactive measures to prevent similar occurrences. Regarding your inquiry about smoking areas, we apologize for any confusion, and we appreciate your compliance with our policies. We regret any disturbance caused by other guests during your stay and will address this matter with our security team to prevent future disturbances. We value your feedback as it helps us to continually improve our services, and we hope to have the opportunity to restore your faith in our hotel.Best Regards,Customer Care Team

Dear Tuan, thank you for your kind words appreciating our remodeled rooms, soft beds, and clean amenities. We're delighted to hear that you enjoyed the modern bathroom amenities, breakfast service, and the comfort of your stay. Your satisfaction is our priority, and we appreciate your feedback as it helps us to continually enhance our guests' experience. We look forward to welcoming you back to La Quinta for another enjoyable stay soon.Best Regards,Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Hokan, we are excited to know that you found our stay quite satisfactory. Thank you for rating our services, but we understand they were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at La Quinta Inn & Suites. We hope to have you join us again so that we can give you a complete guest experience!Best Regards,Customer Care Team

Dear Hadis, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Thank you for sharing feedback on your stay and bringing these concerns to our attention, as we will review them with due seriousness and take possible action to improve the quality of our service. Ultimately, we wish to have you back at the hotel as our guests so that we can make up for our missteps and provide you with an experience worth your time and money. Best Regards,Customer Care Team

Dear Joanna, thank you for bringing this matter to our attention. Please accept our sincerest apologies for the inconvenience you experienced during your stay. We take allegations of theft and breaches of privacy very seriously, and we assure you that we will thoroughly investigate this issue to prevent recurrence in the future. We deeply regret any discomfort or concern caused by the behavior of our housekeeping staff, and we will take immediate steps to address this with our team. We will review your remarks in detail and make changes wherever possible in improving and training our staff to ensure a better experience for our future guests. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

Dear Luke, we apologize for the inconvenience you experienced with the pickup service. We are incredibly sorry to have disappointed you in this very first aspect of our accommodations, and we will address this issue with our transportation team to ensure better service in the future. We regret not being able to welcome you to our place. We assure you that this is a rare episode at our beloved hotel and request you kindly give us one more chance to provide you with the guest experience you deserve!Best Regards,Customer Care Team

Dear LaShara, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent La Quinta service in the future!Best Regards,Customer Care Team

Dear Linda, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accurately priced accommodations and incredible front desk service makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

Dear Yoshihiro, we are happy to have served you well at La Quinta Inn & Suites. It is our pleasure that our breakfast choices match up to the standards you were expecting. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Santa Ana, with our facilities running at their best.Best Regards,Customer Care Team

Hey Hugo, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at La Quinta Inn & Suites!Best Regards,Customer Care Team

Dear Chanel, we apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable stay for our guests is important to us, and we regret the issues you encountered with your room location, lighting, and noise disturbances. Please know that your feedback has been noted, and we will take immediate steps to address these issues and make amends. Once again, we express our deepest apologies for your experience. We hope to take all measures required to rectify the situation and have you back here as a contended guest!Best Regards,Customer Care Team

Dear Celestino, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear William, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

Dear Richard, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

Dear Marie, it's our absolute pleasure to know you loved your stay with us at La Quinta. We strive to provide excellent value to our guests through our handicap-friendly bathroom facilities and convenient location. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Santa Ana.Best Regards,Customer Care Team

Dear Ana, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the loud night-time noise and rude staff behavior that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

Dear Julie, thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel clean and that our staff provided excellent service during your stay. However, we're truly sorry to learn that you were disturbed by noise from traffic and the sound of other guests dragging their luggage. Your comfort means a lot to us, and we'll take your feedback into consideration as we work to minimize noise disruptions for our guests. Our hotel administration has been notified of this matter accordingly, and our maintenance team will look into improving our soundproofing measures soon. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Inn & Suites on your next visit!Best Regards,Customer Care Team

Dear Jessie, we sincerely appreciate you taking the time to provide feedback on your recent stay with us. We apologize for the initial inconvenience you experienced with the smell in your first rooms and the issue with the bathroom door. Rest assured, we have addressed these concerns to ensure a more comfortable experience for our guests. We're glad to hear that our staff team was accommodating in assisting you with room changes and reactivating your keys. It's delightful to know that you found our parking lot spacious and enjoyed our pool and hot tub facilities. We apologize for the confusion regarding the location of our fitness room and have taken note of improving signage for easier navigation. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable experience.Best Regards,Customer Care Team

Dear Alba, we are happy to have hosted and served you exceptionally well at La Quinta Inn & Suites. Thank you for your kind words about our friendly staff services. We are glad you found your room spacious and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Santa Rosa, with our facilities running at their best.Best Regards,Customer Care Team

Dear Geraldine, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

Dear Denise, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team

Dear Celestino, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

Dear Carla, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Yamileth, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team